Madhukar

Phone: 216-329-5865
Email: Raviteja@iflexpro.com

SALESFORCE DEVELOPER/SALESFORCE ADMINISTRATOR

 Over 11 years of experience in all phases of Software Development Life Cycle (SDLC) which involves
requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in
SalesForce.com and Java/J2EE technologies. Having 8+ Years of experience on salesforce.com and 1 year on Java.
 Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server
Architecture.
 Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
 Experience in SFDC Configurations/Customizations - as Administrator and Developer.
 Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and
used custom CSS in the components.
 Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules,
Triggers, etc.
 Experience in integrating with external systems using SOAP API and REST API.
 Experience in working with call in and callouts APIs to make integration with external systems like SAP and
Oracle systems.
 Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud,
Marketing Cloud and Service Cloud.
 Having experience on design the application data model and business process as a part of technical architect.
 Expertise using mule expression language.
 Good Understanding on Partner portal (Partner Relationship Management)
 Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules
and Field-Level Dependencies, Approval Processes.
 Having experience on Steel brick and salesforce integration for automating quoting, contracting, and billing
process.
 Designed various Webpage’s in VisualForce for capturing various customer enquiries and involved and
implemented Partner Community.
 Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets,
Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
 Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
 Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and
working with Force.com IDE.
 Experience in configuring, managing, and customizing the Apttus CPQ (Configure Price Quote) and CLM
(Contract Lifecycle Management)
 Experience with Apttus Advanced Workflow Approvals, Apttus Wizard, and X-Author for Excel.
 Experience with Oauth, SSO Setup and SAML 2.0 to integrate internal and third-party applications.
 Experienced with larger customer environment like 4000 users.
 Have exposure in Customer Portal and Self -Service Portal.
 Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
 Have good understanding and knowledge of the functionality of Web Services for SOAP API.
 Migrated large volumes of external data on to Salesforce.com using Jitterbit and Apex Data Loader as part of data
management functions.
 Experience with scripted data loader, web services, cloud or on-premises middleware and other enterprise
integrating technologies (i.e., Pentaho, Jitterbit, Informatica, etc.)
 Integration experience using both Web based technologies tools such as Informatica, Jitterbit and MuleSoft
 Experience in authenticated web service callouts using Two-Way SSL.
 Experience on translating business process into Custom Objects and creating Look-up relationships and Master-
detail relationships.
 Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and
configuration from the Dev sandbox to Production.
 Experienced with Salesforce Security like sharing model, data structures, data modeling, & database schema is
required.
 Experienced with integration with backend systems like SAP and Oracle
 Proficiency in programming languages and database such a Java, Java script, HTML, J2EE.
 Experience with migration from SAP to SF.
AREA OF EXPERTISE

SFDC Technology: Salesforce CRM, Apex classes, AWS, MuleSoft, controllers and extensions, Visual Force Page,
SOQL, SOSL, Apex, Triggers, SOAP API, REST API, Sales Cloud, Service Cloud, Administration.
SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse),
Languages: Apex, Java, PHP with My SQL database.

Education Qualifications: -
Bachelor of Technology from Jawaharlal Nehru University (Computer Science and Engineering) in 2012

PROFESSIONAL CERTIFICATIONS
 SALESFORCE.COM CERTIFIED PLATFORM DEVELOPER I (DEV 401)
 SALESDORCE.COM CERTIFIED ADMINISTRTOR 201
 Salesforce Platform App Builder
 Salesforce Marketing Could

CAREER PROGRESSION

PG&E (Pacific Gas and Electric Company), San Francisco, CA June 2018– Present

Role: Team Lead/ Sr. Salesforce Developer

 Day to day work with Product Owner and Business to discuss on the product requirement and designed the
Best Solutions for implementing new business ideas and using cross-channel digital marketing campaigns
including email and SMS.
 Collaborate with stakeholders (business users, IT teams, management) to understand business needs related to
contract management and lifecycle processes.
 Document detailed requirements and translate them into functional specifications for Salesforce Apttus CLM
configurations.
 Design and Develop solutions using lightning components and process automation tools.
 Responsible for designing, coding, testing, and debugging complex Salesforce projects using Apex,
Visualforce pages and SOQL.
 Created API services for data integration from legacy system to SFDC using MuleSoft ESB.
 Integration of Mule ESB system while utilizing MQSeries, HTTP, File System and SFTP transports.
 Consume and display information coming from different data sources like DB2, Mainframe and MSSQL.
 Continuous Monitoring of Salesforce instance from production and lower environments using Analytics
Studio.
 Configure Apttus CLM application settings, including workflows, approval processes, document templates,
and contract terms.
 Customize Apttus CLM objects, fields, page layouts, and record types as per business requirements.
 Coordinate and oversee integration efforts between Salesforce Apttus CLM and other systems such as CRM
(Customer Relationship Management), ERP (Enterprise Resource Planning), and document management
systems.
 Create user training materials and conduct training sessions for end-users on Salesforce Apttus CLM
functionalities and best practices.
 Provide ongoing support to users, troubleshoot issues, and address enhancement requests related to Apttus
CLM.
 Maintain documentation of Apttus CLM configurations, processes, and integrations.
  Ensure compliance with organizational policies, regulatory requirements, and industry standards in contract
management processes implemented in Apttus CLM.
 Continuous Monitoring of user activity, CPU usage, network traffic and overall system usage using Aternity.
 Implement updates to custom fields, workflows, process-builder flows, custom settings, etc. using Salesforce.
 Coordinate software development with QA and UAT testing teams, updating Agile user-story based status.
 Document development work conduct research on assigned topics and participate in technical team session in
creating solutions.
 Use ServiceNow tool for Ticketing Information.
 Build out Marketing Confidential in Journey Builder and Email & SMS campaigns.
 Integrate external systems using SOAP API, Rest API. Worked with call in and callout API’s.
 Deploy using Force.com IDE tool, Change sets and eclipse for sandbox to production environment.
 Perform other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and
Approval Process for approving new accounts and other business process.
 Defined objects and Field Level Security for different profiles.
 Worked with integrating external systems using web services call outs.
 Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
 Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected
contacts or clients.
 Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
 Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins tool.
 Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and
approval process for approving new accounts and other business process.
 Created and maintained Reports and Dashboards to provide fast access to key business metrics.
 Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
 Experience with Apttus admin settings, Apttus custom settings and EchoSign settings.
 Experience with Apttus Products and Pricing, Shopping Cart functionality, Quoting and Quote Templates.
 Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-
level Security, Permission Sets for client services and marketing.
 Worked in different sandboxes for development and testing and involved in migrating the code to production
instance in installments using Change Set.
 Sound knowledge of ETL operations data import/export operations using various SFDC supported tools
including Jitterbit, Dataloader.io.
 Configured Chatter to track emails from Outlook to Salesforce by following a user.
 Experienced in working with Salesforce POC's Integration tools like Jitter bit studio and Informatica cloud.
 Migrated data from various existing CRMs being used including Sales logics, Inside Sales, and Zendesk to
Salesforce.com via Microsoft SQL Server Management Studio using Jitterbit Data Loader and the built in
Apex Data Loader.
 Responsible for weekly and monthly data export, updates, and backup for the organization.
 I am the responsible for 24 offshore team members. On Priority basis will connect with offshore team to
discuss on requirement clarifications and technical block(s).

Environment: SFDC, Apex, Lightning, Data Loader, Force.com, Marketing, MuleSoft, CPQ, GitHub, Analytics
Studio, ServiceNow, Eclipse IDE Plug-In, Controllers, Visual Force Pages, XML, Apttus, Triggers, API.

Aetna, Hartford, CT Jul 2017 – May2018

Role: Sr. Salesforce Developer/Administrator

 Worked with Business System Analyst to provided recommendation and designed the Best Solutions for
implementing new business ideas.
 Worked on converting Salesforce classic VF pages into lightning using Lightning Components and Lightning App
Builder
 Worked with Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning
customizations, Lightning CSS framework.
 Worked closely with sales team and business analysts and performed detailed analysis of business and technical
requirements.
 Used SLDS and Bootstrap for the design of Lightning components.
 Developed Reports, dashboards, and processes to continuously monitor data quality and integrity.
 Used to work on Lightning components available for drag and drop in the Lightning Components pane in
Community Builder and had to create a custom theme style from lightning design system layout to transform the
appearance and overall structure of the pages in the Customer Service.
 Worked on the Front-end UI like HTML, XML, CSS, and JavaScript
 Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
 Integrated Steelbrick and salesforce integration for automating quoting, contracting, and billing process.
 Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and
Solutions.
 Worked on global, live communications company that creates community between brands and customers.
 Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
 Upgraded from Exact target 1.0 to Salesforce Marketing 2.0.
 Setup and Implemented Salesforce marketing cloud 2.0 org.
 Integrated with Salesforce by using Marketing cloud connector (V5).
 Configure salesforce and marketing cloud integration user along with configuration in salesforce.
 Integrated external systems using SOAP API, Rest API. Worked with call in and callouts API’s.
 Have good understanding and knowledge of the functionality of Web Services for SOAP API.
 As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom
Formula Fields, and defined Field Dependencies for custom picklist fields.
 Worked with SSO Setup and SAML 2.0 to integrate internal and third-party applications like LMS and Web
applications. Experience in Salesforce Encryption and platform encryption.
 Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central
Support.
 Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Lightning, Data Loader, Force.com, Jitterbit, Import Wizard, Eclipse IDE, Controllers,
Visual Force Pages, XML, Apttus

State Street, Boston, MA Dec 2015 - Jun 2017

Role: Salesforce Developer / Admin

Responsibilities:
 Interacted with users to understand complex business requirements and documented the requirements.
 Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end
users, which help in sales enhancements.
 Added Lightning Component to Lighting Pages and Record Pages.
 Experienced in designing, developing and data modeling of the application and ensured that they are within the
Salesforce Governor Limits.
 Created productive documents which will be used by rest of the team to have better understanding of the
related system; Salesforce.com CRM.
 As a part of administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
 Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods, and Workflows.
 Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to
run by default every 20 min and pull information that is changed since last successful sync run.
 Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
 Developed scripts to load forecast data from salesforce.com.
 Created technical design document and functional design documents as per business requirement.
 Developed integrations to integrate data from Salesforce.com using SFDC APIs.
 Page Layouts to organize fields, custom links, related lists & other components on record pages.
 Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and
defined Field Dependencies for custom picklist fields.
 Worked with Security like sharing model, data structures, data modeling, & database schema is required.
 Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central
Support.
 Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
Environment: SFDC, Apex, Lightning, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual
Force Pages, XML, Triggers, API.

Errikos Technologies, India Jun 2013 - Nov 2015

Role: Salesforce Developer

Responsibilities:
 Created detailed data mapping document for integrating various systems with Salesforce.com
 Performed detailed analysis of business and technical requirements and developed the Apex classes using other
Platform based technologies like Visualforce, Force.com IDE.
 Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various
functional needs in the application.
 Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail
and many to many relationships.
 Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL
and DML queries.
 Implemented Salesforce Development Cycle covering extensively in Sales Cloud and Service Cloud.
 Extracted the Salesforce CRM information using Cast Iron to provide integration with the legacy System.
 Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level
permissions to manage sharing access among different users.
 Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were
required by the Organization.
 Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and
page layouts, upload of data.
 Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement
business logic.
 Customized the Dashboards to track the usage for productivity and performance of business centers and their
sales teams.
 Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
 Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as
required.
 Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external
system using Informatics on Demand.
 Worked on Medicare and Medicaid enrollments, small group and large group shield link applications
 Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
 Worked in Agile methodology Process attended daily standup calls.
 Using Apex Data Loader for migrating records to Salesforce.
 Involved in minor corrections and enhancements to SFDC application required by business users from time to
time.
 Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail
templates.
 Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Apex Triggers, Visualforce Pages, Force.com, SOSL,
SOQL, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Data Loader, Roles, Workflows, Emails, agile and
Windows.