Mock Call Flight

Agent Thank you for calling E
Tech Travel and Tours. My name

is Reymind. How can I assist you
today?
Customer Hello Reymond. Good

day. My name is Sabrina
Spellman, and I would like to ask
for your assistance. I've received
a text message just this morning
that my flight under American
Airlines that is bound from New
York to California, scheduled
tomorrow, December 28, 2021
has been cancelled due to the
severe weather condition. I
would like to ask if I can rebook
my ticket within that day? I have
something important to attend to
Agent I apologize for the
inconvenience that this issue has
caused you, Ma'am Sabrina. Do
not worry I am very much willing
to help you out. Before we go
ahead to troubleshoot your
problem, can I ask for your
complete name, address, and
phone
number?
Customer Sure Reymond! My

name is Sabrina Spellman, my
address is 5017 Broadway
Woodside, New York (NY), 1137,
and my phone number is (718)
204-0341
Agent Thank you Ma'am Sabrinal

Let me verify the information that
I pulled fram your profile. Your
flight was supposedly scheduled
tomorrow, December 28, 2021
under American Airlines at 7 AM
bound from New York to
California. You also paid 35
dollars for this promo fare. Is that
right?
Customer Yes Reymond! That's
right. I would like to ask if what
are the other available flights
within that day
Agent For tomorrow's flight under

American Airlines, we have two
other scheduled flights. The first
one is at 10 AM
with the base fare of 45 dollars,
and the other one is scheduled at
3 PM with the base fare of 39.99
dollars. Those are the other
available flights for tomorrow.
However, the other airlines have
available flights as well. Do you
want me to present those flights?
Customer Yes! Can you please

proceed?
Agent For Delta Airlines, their

flight at 7:30 AM was also
cancelled due to the severe
weather condition, but they also
have two available flights. The
first is at 10:45 AM with the base
fare of 40.99 dollars, and the
other one is scheduled at 4:45
PM with the base fare of 45.99
dollars. On the other hand, the
Continental Airlines have two
other flights as well. One is at
11:45 AM with the base fare of
42.99 dollars, and the other one
is at 4.15 PM with the base fare
of 40.99 dollars. Those are the
available
flights of the other airlines,
Ma'am Sabrina
Customer. Thank you Reymond

for presenting it clearly. In that
case, I would like to rebook my
fight still under the American
Airlines. I would like to rebook
my flight at 3 PM since the base
fare during that flight is much
lower as compared to other
flights. Is that okay?
Agent:
Yes Ma'am! That's totally fine. Do
you want me to rebook it now?
Customer. Yes James, please.
Agent: Okay Ma'am. Let me do it
for you. May I ask you to please
pay the additional charge of 4
dollars, instead of 4.99 dollars?
According to your account, you
have already paid 35 dollars, and
your rebooked flight costs 39.99
dollars, in that case, the airlines
would like to give you a discount
to show our deepest apologies
for the inconvenience. Is that
okay with you?
Customer. Yes Reymond! I do

understand. Thanks a lot
Agent: Thank you Ma'am for your

understanding. Is there anything
else that I can help you with?
Customer: None Reymond. That

is just my concern.
Agent: Thank you Ma'am

Sabrina. If that's the case, before
we end this call, allow me to
have a short recap of what we
have discussed today. Your
name is Sabrina Spellman, and
your address is 5017 Broadway
Woodside, New York (NY), 1137,
and your phone number is (718)
204-0341. Your flight under
American Airlines that was
scheduled tomorrow, December
28,
2021 at 7:00 AM was cancelled.
It was rebooked at the same
Airlines at 3:00 PM and instead
of paying 35 dollars, you will pay
39 dollars. Just to give you some
reminders, our check in time is 1
hour before your departure. You
must present 2 valid ID's upon
check in. Do you have any
concerns Ma'am?
Customer: None Reymond,

thank you so much.
Agent: You're welcome, Ma'am.

Just a quick favor, please stay on
the line after we hung up for a
short survey. Is that okay with
you?
Customer: Yes Reymond, sure! It
would be nice to respond to the
survey.
Agent: Again, thank you so much

for choosing E tech Travel and
Tours. This is Reymond.
Experience the effortless flights
you're dreaming of with E-tech
Travel and Tours. Have a great
day ahead! Bye!

Mock Call Flight

Uploaded by

Copyright:

Available Formats

Mock Call Flight

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Mock Call Flight

Uploaded by

Copyright:

Available Formats

Agent Thank you for calling E

Tech Travel and Tours. My name

Customer Hello Reymond. Good

Customer Sure Reymond! My

Agent Thank you Ma'am Sabrinal

Agent For tomorrow's flight under

Customer Yes! Can you please

Agent For Delta Airlines, their

Customer. Thank you Reymond

Customer. Yes Reymond! I do

Agent: Thank you Ma'am for your

Customer: None Reymond. That

Agent: Thank you Ma'am

Customer: None Reymond,

Agent: You're welcome, Ma'am.

Agent: Again, thank you so much

You might also like