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2023 CV RKV Eng

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EXPERIENCE

CUSTOMER SERVICE SPECIALIST


THERMOFISHER SCIENTIFIC / ABRIL 2021 - DEC 2022
Administrative, commercial and back-office management
Sales order management.
Registration and modification of new references on the web
Incident management, logistics, order tracking
Management and analysis of offers and agreements

SENIOR INSURANCE HOME CLAIMS HANDLER MADRID


MUTUA MADRILEÑA DEC 2020 MAY 2021
Home claims handler,

RODOLFO Investigate property damage or personal injury.


Gather information from sources, such as police reports.

KRAUSE
Prepare reports for use by Claims Examiners.
Investigate questionable claims.
Consult with specialists such as lawyers, engineers, architects and
physicians.
PROFILE Compile reports of investigation findings.

OFFICE OPERATION MANAGER MADRID


Experienced and efficient insurance expert
FORWARDYOU LIFE INSURANCE AG / OCT 2019 - DEC 2019
with a proven track record of customer Office organization, supplier payment, database
service in international departments, passion email and mail management
for customer service and enthusiasm for SENIOR INSURANCE HOME CLAIM HANDLER
meeting goals both as a strong but flexible LINEA DIRECTA ASEGURADORA / APR 2008- JUL 2019

team leader, as well as a team player. Team leader English-German Department


International Home Claim Handler
Home insurance International Sales agent
CONTACT Car & Motorbike insurance Sales agent
Customer Relationship Manager
Coordinating and supporting the recruitment process
rudykse@gmail.com Training instructor , responsible for preparing manual and
course agenda
+34 650 669 935 IT SECURITY AND NETWORK MONITOR
BRITISH TELECOM SPAIN
linkedin.com/in/rodolfo-krause-6ab8b629 NOV 2004 - MAR 2008
Online network connection troubleshooting
Monitoring ongoing connections
SKILLS Preparing presentations for prospective clients

Exceptional communication and EDUCATION


networking skills.
Cybersecurity Course for Companies
Excellent customer management skills APR - Active 2023

with a focus on building exceptional PROJET MANAGEMENT CERTIFICATE


LEARNING AND SUPPORT SERVICES, S.L.U FEMXA SEP-
2020
relationships.
Web 2.0 CERTIFICATE
Motivated and capable of working LEARNING AND SUPPORT SERVICES, S.L.U FEMXA AUG-
2020
autonomously. LIC. RELACIONES COMERCIALES INTERNACIONALES
INTERCONTINENTAL UNIVERSITY
Excellent influencing and negotiating MEXICO D.F 1994-1999

skills.
Strong analytical skills and confidence to
LANGUAGE
take measured risks to provide effective
solutions. E n g l i s h f u l l p r o f e s s i o n a l p r o f i c i e n c y
G e r m a n i n t e r m e d i a t e p r o f e s s i o n a l
p r o f i c i e n c y
S p a n i s h N a t i v e

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