Distance

EAST AFRICA COLLEGE

FACULTY OF BUSINESS AND ECONOMICS
Assignment for Degree Students
FILL UP ALL THE NECESSARY INFORMATION IN THE SPACE
PROVIDED BELOW.
Full Name: ________________________ Course Name: Operation Management
Id No.: _________________ Course Code: BUMA 4022
Department: ________________ Year____Term____ Code_____Total Value = 40%
This is a test paper you are expected to do on your own. It carries 40 points. The test paper
should be completed and returned to the East Africa College Distance Education for evaluation.
Do not try to complete the worksheet until you have covered all the lessons and exercises in the
course material.
Any questions in the course that you have not been able to understand should be stated on a
separate sheet of paper and attached to this worksheet. Your tutor will clarify them for you.
After completing this test paper, be certain to write your Name, Id.No and Address on the first
page.
Part I. Multiple choice questions
 Choose the best answers and put your answer in the block letters on the separate answer
sheet attached to this question paper
1. Operations management is applicable
A. mostly to the service sector
B. To services exclusively
C. Mostly to the manufacturing sector
D. To all firms, whether manufacturing and service
E. To the manufacturing sector exclusively
2. Which of the following is correct about job-shop production system?
A. .High variety of products and low volume
B. Use of general purpose machines and facilities
C. Large inventory of materials, tools, parts.
D. All of the above
3. All the followings are false except:
A. the most robust the design, the higher the sensitivity to environmental change
 B. concurrent engineering focus on designing the product to function under a range of
condition
C. highly simplified , standardized and described products are difficult to manufacture
D. modular design results in high product variety and low component variety
4. The two general approaches to forecasting are
A. qualitative and quantitative
B. mathematical and statistical
C. judgmental and qualitative
D. historical and associative
E. judgmental and associative
5. The forecasting model that pools the opinions of a group of experts or managers is known as
the
A. sales force composition model
B. multiple regression
C. jury of executive opinion model
D. consumer market survey model
E. management coefficients model
6. . Which of the following is not a type of qualitative forecasting?
A. executive opinions
B. sales force composites
C. consumer surveys
D. the Delphi method
E. moving average
7. Who among the following is associated with contributions to quality control in operations
management?
A. . Charles Babbage
B. . Henry Ford
C. Frank Gilbreth
D. W. Edwards Deming
E. Henri Fayol
8. Identify the correct statement?
 A. Superior quality refers to best quality
B. Operation manager has a sole responsibility to ensure quality
C. Quality is the sole responsibility of quality department
D. Quality is the sole responsibility of manufacturing department
E. Quality responsibility lies on every sections in the organizations
F. None
9. The amount of time within which each work station has to complete its set of tasks before
the product moves to the next station is:
A. precedence r/ship
B. operating time
C. cycle time
D. Idle time
E. none
10. Which one of the following is not important in make or buys decisions?
A. available capacity
B. the nature of demand
C. cost savings
D. none of the above
Part Two: True or False Questions
1. According to the technology push strategy new product introduction, the firm produce
based want and need of customers
2. Manufacturability refers to the ease with which the product can be manufactured
3. Low-contact service systems are inefficient compared to high-contact systems.
4. Plant location is the process of determining a geographic site for a firm’s operations
5. Production planning is a pre-production activity
Part Three: Matching
“A” “B”
1. Service operation A. plant and machinery are flexible
2. Manufacturing operation. Lack flexibility
3. Flow time C. High customer contact
4. make span time D. Low customer contact
5. product layout E. Total processing time
6. Batch production F. waiting time plus processing
7. ISO 14000 G. An Environment management system
8. Competitors H. quality control techniques in continuous improvement
9. Pareto analysis I. Internal source of new product idea
10. Employees J. External source of new product idea
K. Quality circle
Part Four: Fill the blank space
1. ________is the process of assigning jobs to several machines such that there is a load
balance among the machines
2. _________refers to the amount by which completion time exceeds the due date of a job
3. _______-refers to the degree to which goods and services conform to the intent of the
designer
4. __________is the ratio of outputs divided by the inputs
5. Manufacture of discrete parts or assemblies using a continuous process are called______.