What Is A Marketing Mix
What Is A Marketing Mix
What Is A Marketing Mix
Marketing Mix?
A marketing mix includes multiple areas of
focus as part of a comprehensive marketing
plan. The term often refers to a common
classification that began as the four Ps: product,
price, placement, and promotion.
Key Takeaways
Product
This represents an item or service designed to satisfy customer needs and wants. To
effectively market a product or service, it's important to identify what differentiates it from
competing products or services. It's also important to determine if other products or services
can be marketed in conjunction with it.
Price
The sale price of the product reflects what consumers are willing to pay for it. Marketing
professionals need to consider costs related to research and development, manufacturing,
marketing, and distribution—otherwise known as cost-based pricing. Pricing based primarily
on consumers' perceived quality or value is known as value-based pricing. IMPORTANT:
Value-based pricing plays a key role in products that are considered to be status symbols.
Placement
When determining areas of distribution, it's important to consider the type of product sold.
Basic consumer products, such as paper goods, often are readily available in many stores.
Premium consumer products, however, typically are available only in select stores.
Promotion
Joint marketing campaigns are called a promotional mix. Activities might include advertising,
sales promotion, personal selling, and public relations. One key consideration is the budget
assigned to the marketing mix. Marketing professionals carefully construct a message that
often incorporates details from the other three Ps when trying to reach their target audience.
Determination of the best mediums to communicate the message and decisions about the
frequency of the communication also are important.
Three additional Ps tied to this type of marketing mix might include people, process, and
physical evidence. "People" refers to employees who represent a company as they interact
with clients or customers. "Process" represents the method or flow of providing service to
clients and often incorporates monitoring service performance for customer satisfaction.
"Physical evidence" relates to an area or space where company representatives and
customers interact. Marketers take into consideration elements such as furniture, signage, and
layout.
Additionally, marketers often study consumers in order to refine or update strategies related to
services or products. This requires a strategy for communicating with consumers in order to
obtain feedback and define the type of feedback being sought.
Traditionally, marketing commences with identifying consumers' needs and ceases with the
delivery and promotion of a final product or service. Consumer-centric marketing is more
cyclical. Its goals include reassessing customers' needs, communicating frequently, and
developing strategies to build customer loyalty.
Product refers to a good or service that meets a customer's needs. Here, companies focus on
features that differentiate it from its competitors. An organization may also consider
complementary products that fit within its suite of product or service offerings.
Price represents the price point or price range for the product or service. Ultimately, the goal
is to maximize profit margins and return on investment while considering the price that
customers are willing to pay.
Placement refers to distribution channels. Specifically, where is this product being promoted,
and how can you get it in front of your target audience?
Promotion focuses on creating brand awareness around your product or service. Importantly,
it looks at how utilizing certain channels can drive sales.
Physical evidence might include the packaging or the layout of a physical store, which can
reinforce a brand and create more value to the customer.
Finally, the process identifies areas, often from a logistical standpoint, that enable the
customer to have the most seamless experience possible with a product or service. This may
include everything from delivery logistics and shipping to managing third-party retailers.
However, because not all marketing is focused on products, customer-service businesses rely
on other marketing tools that might include three additional Ps: the people who interact with
customers, the process that creates a seamless customer experience, and physical evidence, or
the area where customers and company representatives interact.
All of these tools are used to promote a product or service and build brand awareness and
customer loyalty in order to generate revenue for a business.
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