PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete the
text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

April 26

Dear Mr. Yoon,

I will be returning to the office on Monday after visiting our eastern branches. Generally, the

branches are ------- well. However, I do have some concerns. The most prominent is ------- our
131. 132.
staff seems to have trouble communicating with the new international community. I would like to

propose a Spanish language in-house course and bonuses for employees who become -------
133.
in Spanish. -------. Could you start writing up a proposal? I’ll look over it when I get back in
134.
town.

Michelle Hardy

Manager, Union Trade

131. (A) hiring 134. (A) This year, we will open a branch office in
(B) functioning Windsor.
(C) advertising (B) This will allow us to maintain our
(D) offering reputation for excellent customer service
in the region.
132. (A) that (C) I am in charge of all communication
between the executives and our team
(B) though
members.
(C) as to
(D) I am planning to interview applicants who
(D) similarly
are fluent in a second language.

133. (A) technical

(B) available
(C) premium
(D) proficient

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 Questions 135-138 refer to the following e-mail.

From: Monique Alvarez <malvarez@junofoundation.com>

To: Makoto Yoshida <myoshida@junofoundation.com>
Date: December 8

ACTUAL TEST 4
Subject: A request

Dear Mr. Makoto,

When you have some time, could you update the Partners page on our Web site? We -------
135.
large donations from several local groups at the banquet this weekend. -------. -------, I noticed
136. 137.
an error in the current listings that I’d like you to correct. Capstone Industries was listed as a

Gold partner but has ------- donated at the Silver level. When you add the new partners, could
138.
you check the donor levels of all the organizations? Thank you and see you at lunch.

Monique

135. (A) will receive 137. (A) In addition

(B) are received (B) Because
(C) received (C) Therefore
(D) receives (D) As a result

136. (A) Following is the current list of our foreign 138. (A) partially
branches. (B) sharply
(B) Our Web site is poorly designed in terms (C) only
of access speed. (D) briefly
(C) We should list them as supporters.
(D) We are planning to eliminate our donor
levels.

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 Questions 139-142 refer to the following letter.

March 21

Dear Ms. Songson,

Thank you for choosing the automatic payment option for your mortgage. ------- on April 17, a
139.
monthly payment of $1,932.00 will be deducted from your account ending in 8714. To cancel or

modify this service, please fill out the online form. The form can be found on the “Forms” tab on

your online account. -------. Until they are implemented, we will continue to withdraw your
140.
payment -------. If you have any questions, please call us at 1-800-347-4978 ------- have your
141. 142.
account number ready.

Sincerely,

Josiah Ferndale, Account Representative

139. (A) Begin 141. (A) immediately

(B) Began (B) carefully
(C) Beginning (C) automatically
(D) To begin (D) merely

140. (A) Any changes will take four to six weeks to 142. (A) before
take effect. (B) and
(B) When mailing your payment, allow two (C) yet
weeks for processing. (D) so
(C) We provide numerous Internet services
for our users.
(D) Customers don’t evaluate our prices in
isolation.

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 Questions 143-146 refer to the following notice.

From: General Management

To: All employees
Date: October 16

ACTUAL TEST 4
Subject: International expansion

Slamhouse Marketing, a successful new marketing firm, announced it will be expanding -------
143.
next year. The company plans to open branches in Europe, Latin America, and Asia by the end

of the year, a representative reported this morning. To support the new branches, Slamhouse is

starting a massive hiring campaign. The company hopes to staff each new office with 80% local

------- and 20% employees relocated from its original office. -------. Candidates are required to
144. 145.
have ------- three years of experience in the field, to speak English and the local language
146.
fluently, and to provide an extensive creative portfolio. Slamhouse expects to be very selective

in the hiring process.

143. (A) locally 145. (A) Our new marketing program will be used
(B) internationally as a valuable tool.
(C) nationally (B) The company will begin hiring next
(D) partly month.
(C) All current employees will be guaranteed
144. (A) recruited promotions.
(B) recruits (D) Our headquarters will relocate to Asia
next year.
(C) recruiters
(D) to recruit
146. (A) too much
(B) fairly
(C) no later than
(D) at least

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 PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following e-mail.

From: Customer Service <csm@techwire.com>

To: Steve Lancaster <slancaster@hmail.com>
Subject: Re: Defective Stock
Date: June 3

Dear Valued Customer,

We wish to thank you for contacting us about an order you placed through our Web site. We
have your inquiry on record and after evaluating it, will respond to you by the next business day.
This is an automated response. Please do not respond to this message.

For future reference, please retain your reference number: 4615 82579.

Sincerely,

Customer Services
Techwire Computers

147. Why was the e-mail sent? 148. What is Mr. Lancaster requested to do?
(A) To explain a refund procedure (A) Record a code number
(B) To inform a person of a delivery date (B) Reply to an e-mail
(C) To promote an online service (C) Order supplementary products
(D) To acknowledge a sent message (D) Contact a customer service hotline

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 Questions 149-150 refer to the following memo.

MEMO

To: Weekend staff

From: Human Resources

ACTUAL TEST 4
Date: June 22
Subject: Plans for the 4th of July

This year, the Independence Day July 4th falls on a Saturday. We have already received a
record number of time-off requests for this day. Usually, the limit is 20% of the planned staffing
for the day, but we have already received requests from 42% of the planned staffing for that
particular day and 35% of the planned staffing for the following day.

We understand the desire to spend this national holiday with your friends and family and have
received approval to make an exception: All departments will be closed on Saturday, July 4. If
you are scheduled to work on this day, you will be asked to make up the 8 hours over the
course of the following week. Please make plans accordingly with your department manager.
You can work an extra 2 hours for 4 days or 4 hours for 2 days. Only the first 20% who asked to
take Sunday off will have their requests granted, per our usual policy.

Thank you for your assistance with and understanding of this matter, and have a happy
Independence Day!

149. What information is given in the memo? 150. On which day did 35% of the planned staff
(A) A temporary change to an office policy request time off?
(B) Party details for an upcoming holiday (A) June 22
(C) Procedures for requesting time off (B) July 4
(D) A permanent change to certain staff (C) July 5
schedules (D) July 6

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 Questions 151-152 refer to the following text message chain.

Kristy Boils
Where are you? You might be late for the movie. You promised not to be
1:20 P.M. late this morning.

1:25 P.M.
Joanne Wolf
I am in the area, but I can’t locate your house. I am on Oak Drive in front
of the convenience store, but I don’t know where to go from here.

Kristy Boils
I’m coming. It’s going to take me  minutes. Stay there until I find you.
1:27 P.M.

151. What is indicated about Ms. Wolf? 152. At 1:27 P.M., what does Ms. Boils most likely
(A) She will not make it to the movie. mean when she writes, “I’m coming”?
(B) She has never been to Ms. Boils’s house (A) She is going to the movies by herself.
before. (B) She is heading home.
(C) She does not know where she is. (C) She is going to the convenience store on
(D) She will be at Ms. Boils’s house in 5 Oak Drive.
minutes. (D) She is not going to the movies anymore.

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 Questions 153-155 refer to the following article.

Mui Ne - The new popular travel Web site, TravelYourWay, has angered the local coastal
town of Mui Ne. On the Web site, Mui Ne is not given its own section; instead, it is
grouped with the city Phan Thiet, over 20 kilometers down a highway. As a result, hotels

ACTUAL TEST 4
and attractions in Mui Ne are listed as being at least 20 kilometers from the city center.
— [1] —

The town council and business committee have written a formal petition asking for a
change to the Web site. “When first-time visitors are looking for accommodations, they
will not stay in a place they think is far outside town,” business leader Thi Hoang
commented. — [2] — “When repeat visitors are doing research, they are going to search
for Mui Ne, not Phan Thiet. If they don’t find it, they may choose another destination.”

— [3] — Mui Ne has long been a popular destination for Russian tourists and is now
attracting more Vietnamese and Western visitors. The town is especially worried as the
busiest season of the year starts in two months, and visitors are most likely already
looking for information. “It is vital that this error be corrected immediately,” the petition
states.

Missing one high season may force some of the small businesses in the area to close.
TravelYourWay did not respond to requests for comments. — [4] — The site debuted
three months ago and is already one of the leading travel Web site.

153. What has upset business owners in Mui Ne? 155. In which of the positions marked [1], [2], [3],
(A) Their hotels received poor reviews. and [4] does the following sentence best
(B) They were excluded from the national belong?
business bureau. “Tourism makes up 60% of Mui Ne’s
(C) Tourism to the area has decreased economy but only 15% of Phan Thiet’s.”
dramatically. (A) [1]
(D) Their destinations did not receive (B) [2]
accurate coverage on a Web site. (C) [3]
(D) [4]
154. What is NOT listed as a concern of Mui Ne
business owners?
(A) The high season is approaching.
(B) Tourists won’t be able to find Mui Ne in a
search.
(C) Many businesses are not listed at all.
(D) Some businesses may not survive the
loss of one season’s income.

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 Questions 156-157 refer to the following coupon.

Coupon Print Date: August 1

Luigi’s Italian Restaurant

3-Course Lunch Special - $7.95 (regularly $12.95)
Start off with your choice of salad or one of our daily soup options. Then, choose between
chicken fettuccine alfredo, lasagna, or chicken parmesan for your main course. Finish off the
dining experience with our famous tiramisu!

Dinner Special - Chef Luigi’s Tasting Menu $44.95 (regularly $64.95)

If you can’t decide what to order, this is the option for you! Enjoy a taste of over 20 items on
Chef Luigi’s menu. The menu changes nightly, so ask your server for details!

Coupon expires on September 1.

Please present an original copy of the coupon to your server at the time of ordering. Only one
coupon or discount permitted per table, per day.

156. What is indicated about the coupon? 157. What is NOT true about the lunch special?
(A) It is valid only at the Seattle location. (A) Appetizers are not included.
(B) All discounts require a minimum (B) It includes 3 menu items.
purchase. (C) The customer is permitted selection
(C) It is valid for one month. choices.
(D) It can only be used for parties of 2. (D) It is currently available at a reduced price.

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 Questions 158-160 refer to the following letter.

Casey’s Fine Furnishings

Morgan Anderson
3342 Elm Street, Charlottesville, VA 99243

ACTUAL TEST 4
September 3

Dear Ms. Anderson,

Thank you for visiting our showroom this past weekend. I enjoyed working with you and your
husband to help you find furniture suitable for your new home. According to my notes, you expressed
interest in the following items:

– the Kline Series Leather Sectional sofa - $3,200 (I know you were concerned about the dimensions,
so I have attached them to this letter for your reference.)
– the Savoy Series Walnut Entertainment Cabinet - $5,600 (These dimensions are also attached.)
– the Howard Collection Walnut Coffee Table with hidden storage - $550

As I mentioned, we are currently running a promotion that, should you purchase these items, you
would qualify for. For those customers spending a minimum of $9,000, we will provide 9 months of
0% interest financing*.

Please let me know if there is any further information I can provide to help you in your purchase
decision-making. All of my contact information can be found on the attached business card.

Sincerely,

Mike Evans
Sales Representative, Casey’s Fine Furnishings

158. What is the purpose of this letter? 160. What is NOT indicated about Ms. Anderson?
(A) To ask for contact information (A) She is currently married.
(B) To provide an invoice (B) She is a sales representative.
(C) To give furniture advice (C) She recently bought a house.
(D) To follow up with a customer (D) She is pricing new furniture.

159. What is NOT attached to the letter?

(A) Mr. Evan’s phone number
(B) Television storage unit sizes
(C) Measurements of a couch
(D) Product brochures

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 Questions 161-164 refer to the following online chat discussion.

Sandra Kinney Okay, guys. We need to upload the project by 6:00 P.M. What’s there
4:03 P.M. left to do?

William Mitchell We just need to make an index of all the sources we used for the
4:06 P.M. project.

Keith Issacs Can somebody gather all the sources and put them together? I spent
4:20 P.M. nearly two hours formatting the project.

Harvey Moritez I’ll do it. Send me all your sources, and I will arrange them
4:22 P.M. alphabetically.

Keith Issacs Awesome. I just sent them to you. In addition, how do you want me
4:25 P.M. to make the title page?

Sandra Kinney I couldn’t care less. You’ve made pretty good ones in the past, so I
4:26 P.M. trust you.

161. What does Ms. Kinney ask the group to do? 163. What did Mr. Issacs send to Mr. Moritez?
(A) Upload the project (A) The final version of the project
(B) Send her additional content for the (B) The index of the project
project (C) The title page of the project
(C) Finalize the project before submitting it (D) The sources for the project
online
(D) Write the plan for the next project 164. At 4:26 P.M., what does Ms. Kinney most
likely mean when she writes, “I couldn’t care
162. Why can Mr. Issacs NOT work on the index? less”?
(A) He already contributed a lot to the (A) She wants to put specific details on the
project. title page.
(B) He doesn’t have enough time to (B) She does not care about the project.
complete it. (C) She wants Mr. Issacs to do whatever he
(C) He doesn’t know how to alphabetically wants.
order it. (D) She thinks it would be better to put less
(D) He has a meeting to attend at 6:00 P.M. on the title page.

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 Questions 165-168 refer to the following article.

Work Under Way on Bike Paths

Kingston (April 16) – The district of Kingston is expanding and updating 7 of its 15 bike
paths. These enhancements have so far cost the district $2 million, which is equal to the

ACTUAL TEST 4
amount that the Kingston Public Works Department(KPWD) spends yearly on maintaining
and securing all the facilities under its administration. An additional $1 million is expected to
be spent before the restoration work is completed next month and will bring the total cost to
about $3 million.

However, the investment will not burden the city budget as the restoration project is funded
by the KPWD. In recent years, the city’s bike paths have increasingly attracted more local,
national, and international bike enthusiasts. This, as a result, has led to a steady growth in
income resulting from bike path donations, program and bike rental fees, sales at
surrounding gift shops, and other sources. In fact, last year’s profits totaled $1.5 million.
Consequently, the KPWD is now one of only a few departments in the country that can claim
to be financially autonomous.

The current project is the result of an in-depth study carried out early last year by the KPWD
and aimed at the quality and conditions of the city’s bike paths. As a part of the study, a
survey was conducted with 1,500 local bike enthusiasts. The respondents were asked to
evaluate the adequacy of the facilities and to suggest changes. The responses, along with a
project proposal, were then presented to the city council. After careful deliberation, the
council approved the implementation of the KPWD restoration project.

165. How much does it cost the KPWD to 167. How is the KPWD different from other similar
maintain the city’s bike paths each year? agencies?
(A) $2 million (A) It offers many different types of activities.
(B) $1 million (B) It operates the longest bike path network
(C) $3 million in the country.
(D) $1.5 million (C) It supports itself from profits generated.
(D) It is staffed mainly by volunteers.
166. What is expected to happen in May?
(A) Surveys will be conducted. 168. Who most likely provided suggestions
(B) A new bike path will open. before the current project began?
(C) Restorations will be completed. (A) Kingston residents
(D) New city council members will be (B) City council officials
selected. (C) Financial specialists
(D) City planners

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 Questions 169-171 refer to the following e-mail.

To: Bernice Frank

From: Jake Renner
Subject: Upcoming Inspection
Date: February 10

Dear Mr. Frank,

As part of your business license application, one of our inspectors must conduct a thorough
inspection of your facility, including conducting interviews with a selection of your employees.
— [1] —

Your inspector will be Robert Magnum. You can call him at 223-4524 or e-mail him to schedule
your inspection. — [2] — He will go over the inspection process with you as well as any specific
requirements he may have regarding how many and which employees he will interview.

Once Mr. Magnum has taken you through this process, you can expect to hear back from the
review panel within 13 business days. — [3] — If you would like to appeal any of Mr. Magnum’s
findings, you can request one by contacting Sally Waters in my office at 223-4545. — [4] —

All the best,

Jake Renner
Chairperson, Business Licensing Department

169. Why is Mr. Renner writing to Mr. Frank? 171. In which of the positions marked [1], [2], [3],
(A) They are business partners. and [4] does the following sentence best
(B) They are planning a trip together. belong?
(C) Mr. Frank has filed a complaint. “These events must take place before your
(D) Mr. Frank needs to know the details of a application can be submitted to the review
process. panel for approval.”
(A) [1]
170. Who should Mr. Frank contact to schedule a (B) [2]
visit? (C) [3]
(A) Jake Renner (D) [4]
(B) Robert Magnum
(C) The review panel
(D) Sally Waters

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 Questions 172-175 refer to the following notice.

CORE Health Club’s membership renewal period is quickly approaching. Please keep

ACTUAL TEST 4
in mind the following dates.

April 1 - May 1 Membership renewal period

May 15 Grand Opening of our massage therapy unit
May 15 - 31 Complimentary massage therapy services to all CORE members
June 1 CORE Physical Therapy Unit opens to the general public

More information regarding the massage therapy unit and the services it will
provide can be found on our Web site or at the front desk. Appointments for
complimentary services can be scheduled starting on April 1 once your membership
has been renewed. Your membership may be renewed at any time by re-signing
your contract at our front desk. If you choose not to renew your membership,
please ensure all your belongings have been removed from your locker by May 1.
Those items left behind will be disposed. If you have any questions or concerns,
please call us at 336-2225.

172. For whom is this notice most likely intended? 174. How should membership be renewed?
(A) Current members (A) In person
(B) Prospective members (B) On the phone
(C) CORE staff (C) Through the Web site
(D) Physical therapists (D) By credit card

173. When can a member start to receive 175. What will happen to personal belongings left
complimentary services? by those members who do not renew?
(A) April 1 (A) They will be mailed to the owner.
(B) May 1 (B) They will be thrown away.
(C) May 15 (C) A cleaning fee will be charged.
(D) June 1 (D) They will be sold.

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 Questions 176-180 refer to the following memo and e-mail.

To: All Department Heads

From Norma Rogers, Training Liaison
Subject: Missed Online Training

Dear Department Managers,

Did you miss the online training on February 28? Don’t despair! You can view the archived
online training sessions at any time before March 17. After the date, you need to personally
meet or e-mail our assistant manager.

Our archives enable you to watch and listen to the presentation, to read the participant
questions and discussion, and to access the accompanying resource materials. Our archive
technology allows you to navigate to specific parts of the presentation and pause the
presentation. This is an excellent way to view the presentation alone or with a group.

Archives are available one day after the live online meeting. You must register via the continued
training Web site to receive notification about and instructions for the archive. Use code
VLDWB2.

I look forward to seeing you soon!

Norma Rogers
Training Liaison
Harmett Industries
Phone: (303) 424-8173, Fax: (303) 424-0466, norma@harmett.com

To: Mari Vanders <mvan@harmett.com>

From: Amanda Crank <acrank@harmett.com>
Date: March 18
Subject: Missed Opportunity

Dear Mari,

I have been away on maternity leave. I have been going through hundreds of e-mails now that I
have returned and came across the e-mail regarding the online training that occurred February
28. According to the e-mail, I just missed the opportunity to make up the online training. Is there
any way I can gain access to that training, especially in consideration of my unique
circumstances?

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 In addition, could you please let me know if there are any other required training sessions I may
have missed during my absence?

Thank you for your help with these matters!

ACTUAL TEST 4
Sincerely,

Amanda Crank

176. What is the main idea of this memo? 179. What is suggested about Ms. Vanders?
(A) Certain employees are underqualified. (A) She was away on maternity leave.
(B) Certain employees didn’t get an (B) She reports directly to Ms. Crank.
educational experience. (C) She is the creator of the archives.
(C) Certain employees are conducting (D) She is an assistant manager at the
business improperly. company.
(D) Certain employees are under review.
180. What information does Ms. Crank request?
177. What is true about the referenced webinar? (A) Additional education sessions
(A) It can be found in a network folder. (B) Point of contact for the situation
(B) Copies will be sent via internal office mail. (C) Her payment information for February
(C) A makeup presentation will be in the (D) Policies regarding maternity leave
conference room.
(D) It can be accessed in an online database.

178. In the e-mail, the word “circumstances” in

paragraph 1, line 5, is closest in meaning to
(A) expectations
(B) qualifications
(C) situations
(D) activities

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 Questions 181-185 refer to the following Web page and e-mail.

http://www.flavorsoffernygrove.com/advertising

Home Contact Us Place Order Customer Reviews

An award-winning online magazine with thousands of followers, Flavors of Ferny Grove provides
visitors with dependable and detailed information about going out for food and dining in the
Ferny Grove area. We offer the following four patterns for advertising on our Web page.

Pattern 1 Pattern 2
This horizontal banner passes over the top of This small-pattern advertisement is inserted
our pages and is immediately viewed by into the middle of featured articles. Audio and
readers. Audio and photographs cannot be a single photograph can be combined with
added. text.

Pattern 3 Pattern 4
This vertical banner appears along the edges Our largest pattern, this half-page
of a featured article. Audio files and advertisement can combine multiple
photographs cannot be added. photographs and audio files with text.

To purchase advertising, contact Wong Lau at wong@flavorsoffernygrove.com.

From: Luis Miguel [luis@spanolbistro.com]

To: Wong Lau [wong@flavorsoffernygrove.com]
Subject: Advertisement for Spanol Bistro
Date: August 2

Dear Mr. Lau,

I’m e-mailing you to inquire about placing one more advertisement with Flavors of Ferny Grove.
As I did previously, I would like to use a half page-pattern advertisement. Please use the same
audio file and text that were previously supplied, but this time I will provide you with three new
photographs of my newly refurbished bistro. For the details and the layout, I will let you and
your team determine the best way to maximize the advertisement. Please let me know about
the size requirements for submitting images.

Sincerely,

Luis Miguel, Owner

Spanol Bistro

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 181. Where does Mr. Lau work? 184. What is suggested about Spanol Bistro?
(A) A restaurant food supplier (A) It is being redesigned by a famous stylist.
(B) An advertising firm (B) It recently won an award.
(C) A restaurant (C) It has used Flavors of Ferny Grove for
(D) A publishing company advertising before.

ACTUAL TEST 4
(D) It will offer discounts after renovations are
182. What is mentioned about pattern 1? completed.
(A) It is reasonably priced.
(B) It is very noticeable. 185. What is asked about the photographs?
(C) It can include the largest picture. (A) How big they should be
(D) It can be combined with audio files. (B) Who to send them to
(C) How many can be used
183. In which pattern is Mr. Miguel most likely (D) How much it costs to enlarge them
interested?
(A) Pattern 1
(B) Pattern 2
(C) Pattern 3
(D) Pattern 4

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 Questions 186-190 refer to the following article, form, and Web page.

Metalwork Automation Association (MAA)

Conference Schedule Details

The Metalwork Automation Association (MAA) has scheduled its annual conference in
Winnipeg from October 16 to October 18. As it was last year, it will be hosted by the
Suncorp Conference Center in Winnipeg’s business quarter. Raphael Sivean, the MAA
president, says that due to the convenient location and attached amenities, it is the best
venue for this year’s conference. Sivean continued, “The exceptionally knowledgeable and
highly trained staff add to the high-tech conference center.”

The conference will be focusing on “Automated Micro Technique Applications to

Technological Prototypes.” Vladimir Markov, the CEO of MetEng Today, Inc., will give the
keynote address on October 16. Over the course of the three-day event, twenty
presentations will be given.

To register for the conference, visit the MAA Web site (www.maa.com/conference). Costs
for the conference are as follows: $200 for MAA members and $250 for nonmembers. For
discount information, students are advised to contact their institutions. The MAA retains
financial agreements with several universities, art schools, and industrial institutions. It is also
possible to make hotel reservations on our Web site. Five nearby hotels with varying price
ranges and star ratings are available. A free shuttle service operating between the
participating hotels and the conference center will be provided by the MAA.

Tanner Technologies
Expense Reimbursement Form
Employee Name: Hank McCoy
Payroll ID #: 35686
Manager/Supervisor Name: Jean Grey
Purpose: Metalwork Automation Association Conference

Itemized Expenses:
Conference Fee: $250.00
Airfare (Round-Trip: Texas/Winnipeg): $475.50
Hotel (Orion Hotel – October 15, 16, and 17): $356.78
TOTAL: $1,082.28

Attach receipts for all expenses. Allow two to three weeks for processing and reimbursement.

Employee Signature: H. McCoy

Manager/Supervisor Signature: J. Grey
Submitted for Payment: October 22

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 Welcome to MAA

Founded in 1957, the Metalwork Automation Association (MAA) is a leading organization

ACTUAL TEST 4
with more than 3,000 members nationwide. MAA certifies industry professionals, provides
education and training, publishes books and technical articles, and hosts conferences and
exhibitions for metalwork automation professionals. MAA’s 16 branches connect members
with technology, expert advice, and world-class technical programming.

186. What is stated about the Suncorp 189. What does the article suggest about student
Conference Center? discounts?
(A) It is adjacent to the train station. (A) They are given to students working with
(B) It employs qualified personnel. the MAA.
(C) It offers customized services. (B) They are given to recent graduates.
(D) It has recently undergone a restoration. (C) They are offered to students at
preselected schools.
187. What is suggested about Mr. McCoy? (D) They are no longer granted.
(A) He assisted with the opening address at
the MAA conference. 190. What is NOT indicated about the MAA?
(B) He was reimbursed for his expenses on (A) It holds the conference every year.
October 22. (B) It has many international locations.
(C) He took the train to the MAA conference. (C) It has been in operation for several
(D) He is not a member of the MAA. decades.
(D) It issues official documents to the
188. According to the article, what can be found professionals.
on the MAA Web site?
(A) The shuttle bus route
(B) A directory of hotels
(C) The layout of the conference venue
(D) A list of presenters

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 Questions 191-195 refer to the following letters and survey.

Yellow Staff Insurance

Dear Sir/Madam,

I have been a Yellow Staff Insurance customer for approximately five years. As I am self-employed, I pay
my insurance monthly and have never been late with any of my payments. However, when I went to
pick up my prescription today, I was told that the drug had been removed from the policy and that my
co-pay had tripled to $120 for a one-month supply! In order to make another $80 a month, I need to
eat out with my family less often. My pharmacist said to contact you to ask about the change. Why was
I not notified of the change in this drug’s policy status? Please respond to me as soon as possible. If I do
not hear from you soon, I will transfer to a different insurance company.

Sincerely,

Joshua Worker

Dear Mr. Worker,

Thank you for contacting Yellow Staff about your prescription concern. I regret that you are
unhappy with the service you have received from Yellow Staff. We have removed Voltrex from
our policy. Due to a law that was recently passed, a surcharge has been added to all non-
medically required drugs, commonly called “quality of life” drugs. We have added this surcharge
by removing it from the policy, so the extra expense is transferred to our customers in an effort
to keep our rates low for our entire customer base.

According to your medical records, during the entire time, you have been our customer, you
have had a prescription for Voltrex. Voltrex does not prevent life-threatening symptoms and has
not been linked to any cures or permanent treatments. If you or your doctor does not concur
with our assessment, you may file an appeal with our Appeals Department. It can be reached at
www.yellowstaff.com/appeals or at 1-800-APPEALS.

Sincerely,

Lisa Story
Insurance Claims Representative
Yellow Staff Insurance

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 During the past 6 months,
have you done any of the following to pay for your medications?

*Spent less on entertainment – 41%

ACTUAL TEST 4
*Spent less on groceries – 32%
*Used your credit card more often – 24%
*Spent less on your family – 22%
*Delayed paying other bills – 15%

191. What is suggested about Yellow Staff? 194. What can Mr. Worker do if he is still unhappy
(A) It has gone bankrupt. with Yellow Staff’s response?
(B) It changed its policies without notifying its (A) Request a partial refund
customers. (B) Call his friends and tell them to cancel
(C) It is a large insurance company. their insurance
(D) It refuses to give Mr. Worker insurance (C) Ask another department at Yellow Staff
coverage. to review the decision
(D) Call the local government
192. What does Yellow Staff cite as the reason for
the change? 195. According to the survey, to which of the
(A) A new law caused a rise in the price of following does Mr. Worker most likely
the drug. belong?
(B) Other people are not taking the drug. (A) 41%
(C) There is a drug shortage. (B) 24%
(D) The insurance company doesn’t have (C) 22%
enough money. (D) 15%

193. How long has Mr. Worker likely been taking

Voltrex?
(A) Around 5 years
(B) Around 1 year
(C) Around 10 years
(D) Around 6 months

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 Questions 196-200 refer to the following letter, e-mail, and leaflet.

December 3

Mr. Terry Heath

Newgate Apartments
338 Kipling Ave. Wheat Ridge, CO 80033

Dear Mr. Heath,

I just started renting one of your elite 3-bedroom apartments last month. I chose your
apartment complex over others because of the extensive security measures you provide your
residents. However, over the past month, I have been less than satisfied with the level of
security I have observed. On several occasions, the doorman has been absent when I have
entered the building. How can you ensure only residents and their guests enter the building
if the doorman is not present? In addition, I have twice had solicitors knock on my door,
when your security measures explicitly state that no solicitors or door-to-door salespeople
will be granted entrance into the building. I have 2 young daughters, and their safety is my
utmost concern. I alerted Ms. Johnson after the first solicitor knocked on my door. She
assured me it would not happen again, but as I wrote, it has. I would appreciate a response
from you regarding my concerns and how they will be addressed.

You can reach me at 336-5553 or mkelly@coldmail.com.

Sincerely,

Mark Kelly, Apartment 515

To: Mark Kelly <mkelly@coldmail.com>

From: Terry Heath <theath@newgate.com>
Date: December 5
Subject: Security concerns

Dear Mr. Kelly,

I have just received and read your letter. I wanted to immediately write you to let you know I will
spend my entire morning looking into the issues you detailed in your letter. None of the
circumstances you detailed is acceptable. You and your 3 children are guaranteed a doorman
at the front door 24 hours a day, and, of course, that would prevent any solicitors or other
unwanted visitors from entering our building. I am shocked to learn of these lapses in security
and will let you know what I discover and how the issues will be resolved as soon as I have
completed my investigation.

Sincerely,

Terry Heath
Owner, Newgate Apartments

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 Apartment Available for Rent
The Damian – You’ll not only have the best of city living every day but also the
experience of living life with the inspired features and amenities that make you feel at

ACTUAL TEST 4
home. 1 bedroom ($1,190) / 2 bedrooms ($2,910). Pets allowed. Reserved/unreserved
parking.

The Brugio – Enjoy spacious homes with designer quartz countertops, stainless steel
appliances, elegant under-mount sinks, luxury wood-style flooring, and private
balconies. 1 bedroom ($1,359) / 2 bedrooms ($1,710). Pets allowed. Reserved parking
only.

Lombardo Park – Enjoy award-winning amenities, including 24/7 concierge and

maintenance services, a state-of-the-art fitness facility, a private park, and a gourmet
market. 1 bedroom ($1,460) / 2 bedrooms ($1,785) / 3 bedrooms ($2,341)

Maximus Meridius – Come home to a spacious, hotel-like lobby with a library, a

business center, and a conference room with plenty of space for meeting and working.
1 bedroom ($1,945) / 2 bedrooms ($2,295) / 3 bedrooms ($3,275)

196. For how long has Mr. Kelly lived at his 199. What does Mr. Heath get wrong in his e-mail
current residence? to Mr. Kelly?
(A) One week (A) The number of solicitors Mr. Kelly has
(B) One month encountered
(C) One year (B) The fact that a doorman was not always
(D) Two years present
(C) The number of children Mr. Kelly has
197. Why did Mr. Kelly contact Mr. Heath? (D) The length of Mr. Kelly’s residency
(A) To terminate his contract
(B) To report a problem 200. Which apartment will Mr. Kelly probably
(C) To apply for a lease choose if his family moves?
(D) To request maintenance (A) The Damian
(B) The Brugio
198. Who most likely is Ms. Johnson? (C) Lombardo Park
(A) A tenant in the building (D) Maximus Meridius
(B) The apartment manager
(C) A solicitor
(D) A police officer

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