Restaurant Services: A Web Solution

Internship Project Report

Submitted

by

Bidhan Chandrow Barmon , 22ECB0F25, NIT WARANGAL

Gopaluni Sree Vignesh,22ECB0B22,NIT WARANGAL

Under the guidance of

Prof L. Anjaneyulu

Professor

DEPARTMENT OF ELECTRONICS AND COMMUNICATION ENGINEERING

NATIONAL INSTITUTE OF TECHNOLOGY, WARANGAL

 NATIONAL INSTITUTE OF TECHNOLOGY
WARANGAL - 506 004

CERTIFICATE

This is to certify that Bidhan Chandrow Barmon,

Gopaluni Sree Vignesh of National Institute of Technology,
Warangal have successfully completed a Project titled
“Restaurant Services: A Web Solution”, as part of Summer
Internship Programme under my guidance at National
Institute of Technology, Warangal, Telangana, during
20th May 2024 to 30th June 2024.

Prof L.Anjaneyulu, ECE

Visvesvaraya Centre for Skill Development

NIT, Warangal
Table of Contents:

1. Abstract
2. Problem Statement
3. Project Description
4. Objectives of the project
5. Implementation Details
6. Results
7. Conclusion
8. References
1. Abstract:

This project presents a comprehensive web development solution for modernizing

restaurant services, focusing on two primary functionalities: reservation for dine-in and
delivery services. The objective is to enhance the customer experience by providing a
seamless, user-friendly online platform that caters to both in-house dining reservations
and home delivery orders.

The platform incorporates an intuitive reservation system that allows customers to view
available slots and make reservations effortlessly. It also features a robust delivery
module where users can browse the menu, place orders, and get deliveries in real-time.
The infrastructure ensures smooth integration with the restaurant’s operational
workflow, managing reservations, orders, and customer preferences efficiently.

Security and scalability are central to the design, ensuring that customer data is
protected and the system can handle increasing loads as the business grows.
Additionally, the platform includes an admin interface for restaurant management to
monitor reservations, orders, and customer feedback, enabling data-driven decisions to
enhance service quality.

By combining innovative web technologies with a customer-centric approach, this

project aims to elevate the restaurant’s service capabilities, fostering greater customer
satisfaction and operational efficiency.
2. Problem Statement

“Cafe Daily” is a food store located near NIT Warangal. Their process is currently
manual and time consuming. Customer cannot order food online, before they visit the
restaurant. They have to visit the restaurant and place the order. Then they have to wait
until the order is ready. There is no visual confirmation that the order was placed
correctly. Customers cannot ensure about the correctness of their order. Order
customization is also difficult because it takes more time. Table reservation is also
difficult. This restaurant is very busy in the morning and evening after 6 pm because the
restaurant is located in a very attractive place.. Therefore, the restaurant is always full.
Currently customers have to come to the restaurant to reserve a table. Sometimes
customers have to wait long time to reserve a table during busy times. Also, very long
queues are there. It is difficult for the cashier to handle such a situation. On the other
hand, 2 this situation is difficult for the kitchen also. They are receiving orders one by
one. Sometimes kitchen is receiving same food item within separate orders in same
time. So kitchen has to make them separately. This is time consuming and inefficient
costly method. It is better if the orders for same kind of food are grouped. It will help
them to save time and attend to the next order quickly. At the end of the day, taking a
summery is also difficult because there are so many orders and they are not recorded
properly. Food delivery is also is a real mess without any flawless system.This happens
because they are not keep records properly. Taking this summary is important because
they can review what the fast moving items are and what items are not ordered
frequently. Sometimes customers do valuable suggestions. Usually staff is listening to
them and try to do the improvements. But they are not keeping records of those
suggestions and they may forget them at the end of the day. It is not good for the
restaurant because it will break the trust of the customer and missing the opportunity for
the improvement. Currently, this restaurant uses least efficient methods such as
paper-based or verbal method to communicate between the restaurant and kitchen. Even
though this approach is implemented in successful profitable restaurants, there are
several problems which could be seen as reducing the restaurant’s efficiency that can be
identified using above scenario: Sometimes handwriting can lead to
miscommunication. Order logging is unmanageable. Inefficient restaurant-kitchen
communication. Difficult order tracking and time management. Difficult stock
management. Limited statistical output. Online system that proposed here will simplify
the ordering process and it will be helpful to both restaurant and customer. The
proposed system will be developed with interactive menus, pop-up messages etc. for the
easiness of the user. Customer can select the required food item with available
customizations and the can change the order at any time before checking out online. If
order is confirmed, it will display a pop-up message as confirmation to the customer.
When the order is placed it’s recorded in the database and retrieved in real time manner.
Through this option Restaurant Employees are allowed to quickly go through the orders
which they have received. Therefore, they can process all orders efficiently and
effectively with minimal delays and confusion.So for added benefit there will be also
delivery services which will enable customers to get orders from there location easily.
3. Project Description:

Cafe Daily, a popular dining spot at NIT Warangal, aims to enhance its services by
offering a web-based platform for dine-in reservations and food delivery specifically
catering to the college students. The primary goal of this project is to eliminate long
queues and provide a seamless, efficient dining and delivery experience for students.

Key Features:

1. Dine-in Reservation System:

○ View Availability: Students can view available reservation slots in
real-time.
○ Make Reservations: Simple and quick reservation process with instant
confirmation.
○ Manage Bookings: Options to modify or cancel reservations easily.
2. Food Delivery Service:
○ Menu Browsing: Comprehensive digital menu with categories and
detailed descriptions of each dish.
○ Order Placement: User-friendly order process with options for
customizing orders.
○ Payment Integration: Secure payment gateway integration for hassle-free
transactions.
○ Flawless Delivery: Students can get their delivery in real-time.

Technical Specifications:

● Front-end Development: HTML, CSS, JavaScript

○ HTML: Structured and semantic markup for content.
○ CSS: Responsive and visually appealing design.
○ JavaScript: Interactive elements and dynamic content loading.
4. Objectives of the Project

Maximizing profit is one of the main objectives of any business. This can be achieved by
increasing efficiency and decreasing overheads without compromising customer
satisfaction. Through better application of daily operations, a restaurant can increase
efficiency and offer improved services to customers. Because almost all processes are
manual and time-consuming, automation is essential.

The Main Objective: To build a web-based restaurant management system for “Cafe
Daily” at NIT Warangal.

In order to fulfill the main objective, the following goals have to be achieved:

Improve Customer Relationship Management:

The proposed system enables visual confirmation to customers that their order was
placed correctly, reducing difficulties and miscommunication. When an order is ready,
the kitchen can update the food order status as ready, notifying both the customer and the
cashier. This reduces the cashier's workload and enhances customer satisfaction by
minimizing waiting times.

Avoid Long Queues:

This solution increases the efficiency of the restaurant's staff by eliminating paperwork
and improving accuracy. Staff can handle more customers in less time because the
web-based solution enhances the speed of service, sales volume, and customer
satisfaction.

Bulk Processing:

Order retrieval is simplified, allowing the kitchen to view orders in bulk. This enables
the kitchen to process more orders efficiently by completing several of the same type of
orders simultaneously.
Customer Feedback:

Customers can provide feedback, which is invaluable for the restaurant's continuous
improvement.

Stock Control:

The system facilitates maintaining kitchen ingredient stock levels. The proposed system
allows the restaurant to monitor and manage kitchen stock effectively.

Menu Item Management:

The kitchen can maintain an updated list of possible meals and indicate which items are
unavailable on a given day.

Discounts:

The system supports providing special discounts and promotions. For instance, an
"Item of the Day" can be offered at a special discount. The system can identify whether a
customer is new or a regular visitor, offering special discounts to regular customers.

Delivery Services:

The platform includes a robust delivery module where users can browse the menu,
place orders, and get deliveries in real-time, ensuring a convenient and efficient delivery
service for students.

Increase Customer Satisfaction and Retention:

By improving service efficiency and providing valuable features, the system aims to
increase customer satisfaction and encourage repeat visits to the restaurant.

This comprehensive web-based restaurant management system will streamline

operations, enhance customer experience, and ultimately contribute to the profitability
and growth of Cafe Daily at NIT Warangal.
Implementation Details:

Customer End:

Customer Process Flow for Cafe Daily Restaurant Services

1. Accessing the Website

Navigation:

● The customer visits the Cafe Daily website on their device (mobile, tablet, or
desktop).

2.User Registration and Login

Registration:

● First-time users can register by providing their email, creating a password, and
filling in basic details (name, student ID, phone number).
● An email confirmation is sent to verify the account.
Login:

● Returning users can log in using their email and password.

3. Dine-in Reservation Process

Viewing Available Slots:

● The customer navigates to the “Dine-in Reservations” section.

● Available time slots for reservations are displayed on a calendar interface.

Making a Reservation:

● The customer selects a preferred date and time slot.

● They specify the number of people and any special requests.
● They confirm the reservation, receiving an immediate confirmation on the
website and an email notification.

Managing Reservations:

● The customer can view their upcoming reservations in their account section.
● Options to modify or cancel reservations are available.
Food Menu Navigation:

● The customer can navigate through the food menu and select items to dine in or
opt for delivery services.
● The selected instructions will be passed to the kitchen.
● Customer can check out his cart and make changes if necessary.

●
4. Food Delivery Process

Browsing the Menu:

● The customer navigates to the “Order for Delivery” section.

● The menu is displayed with categories (e.g., appetizers, main courses, desserts)
and detailed descriptions of each item, including prices.

Placing an Order:

- The customer selects items to add to their cart.

- They can customize orders (e.g., add extra toppings, choose portion sizes).

- They proceed to the checkout once all items are added.

Payment Process:
 - The customer reviews their order at checkout.

- They enter delivery details if not pre-saved in their profile.

- Secure payment options are provided (credit/debit card, digital wallets).

- Upon successful payment, an order confirmation is displayed, and an email

notification is sent.

5. Providing Feedback

Submitting Feedback:
 - After receiving their order or completing their dine-in experience, the customer can
navigate to the “Feedback” section.

- They fill out a feedback form rating their experience and providing comments or
suggestions.

- Feedback is submitted and stored for restaurant review.

Profile Management:

- The customer can manage their profile, updating personal details, saved delivery
addresses, and payment methods.

- They can also view their order history and repeat previous orders easily.
Summary of Customer Journey Example:

1. Registration/Login:

- Shaik Anas, a student at NIT Warangal, registers on the Cafe Daily website using her
student email.

2. Dine-in Reservation:

- Shaik Anas plans to dine in with friends on Friday evening.

- He checks available slots, selects 7 PM, confirms a table for four, and receives an
instant confirmation email.

3. Placing a Delivery Order:

- On Wednesday, Shaik Anas feels like having dinner delivered to his dorm.

- He browses the menu, adds a pizza dish and a dessert to her cart, and proceeds to
checkout.
 - He Enters the the dorm address, makes a payment, and receives an order
confirmation.

- He tracks her order and receives updates when the order is prepared and out for
delivery.

4. Providing Feedback:

- After enjoying his meal, Shaikh Anas navigates to the feedback section and submits a
positive review, appreciating the quick delivery and quality of the food.

By following these steps, customers at Cafe Daily can easily make reservations, place
orders for delivery, provide feedback, and enjoy special promotions, all through a
streamlined and user-friendly web platform.

Codes:
This project involved creating a responsive restaurant website using HTML, CSS, and
JavaScript. The primary objective was to design a user-friendly interface that allows
customers to navigate the site easily and make reservations online. The website includes
several sections: Home, Menu, About, Reviews, Contact, and Reservation.

HTML Implementation

HTML (HyperText Markup Language) was used to structure the website. Here’s a
summary of the steps taken:

1. Create the Basic Structure:

- Set up the main HTML document with `<!DOCTYPE html>` and `<html>`,
`<head>`, and `<body>` tags.

- Include meta tags for responsiveness and character set.

2. Define Sections:

- Create individual sections for Home, Menu, About, Reviews, Contact, and
Reservation using `<section>` tags.

- Use semantic elements like `<header>`, `<nav>`, `<main>`, and `<footer>` for better
structure and accessibility.

3. Add Content:

- Add headings, paragraphs, images, and other content within each section.

- Create forms for user interaction, such as the reservation form in the Reservation
section.

4. Link External Resources:

- Link CSS files for styling and JavaScript files for functionality.
 - Include links to external libraries or frameworks if used (e.g., Google Fonts).

CSS Implementation

CSS (Cascading Style Sheets) was used to style the HTML elements and create an
appealing design. The process included:

1. Set Up Global Styles:

- Define root variables for colors, fonts, and other common styles.

- Apply basic styles to global elements (e.g., body, headings, paragraphs).

2. Style Sections:

- Style each section individually, setting margins, padding, and background colors.

- Ensure consistent typography and spacing throughout the site.

3. Responsive Design:

- Use media queries to make the website responsive to different screen sizes.

- Adjust layouts, font sizes, and other styles for mobile, tablet, and desktop views.

4. Add Visual Enhancements:

- Incorporate CSS animations and transitions for interactive elements.

- Use Flexbox and Grid for complex layouts and alignment.

JavaScript Implementation

JavaScript was used to add interactivity and enhance user experience. The
implementation included:

1. DOM Manipulation:
 - Select HTML elements using methods like `querySelector` and `getElementById`.

- Add event listeners to handle user interactions, such as form submissions and button
clicks.

2. Form Validation:

- Implement client-side form validation to ensure user inputs are correct before
submission.

- Provide real-time feedback to users for invalid inputs.

3. Dynamic Content:

- Update the content dynamically based on user interactions.

- Use JavaScript to show or hide elements, update text content, and handle user input.

4. Animations and Effects:

- Implement animations and visual effects for smoother user experiences.

- Use libraries like GSAP or built-in CSS animations for complex animations.

This project effectively utilized HTML for structure, CSS for styling, and JavaScript for
interactivity to create a comprehensive and user-friendly restaurant website. The
combination of these technologies allowed us to build a responsive and dynamic web
application that enhances user engagement and provides a seamless experience for
making online reservations.
HTML:

CSS:
 JavaScript:

How the System works:

● Link to CODE:

https://github.com/chayon007/Project-Restaurant-Services

(All files, images are attached)

Activity Diagram:

It is basically a flowchart to represent the flow from one activity to another activity. The
activity can be described as an operation of the system. Activity diagram is suitable for
modeling the activity flow of the system. An application can have multiple systems.
Activity diagram also captures these systems and describes the flow from one system to
another. This specific usage is not available in other diagrams. These systems can be
database, external queues, or any other system”.
System Working:

Benefits of Restaurant Management Systems

1. Improved Efficiency:

Automation of Processes: Automates dine-in reservations, order placement, and payment

processing, reducing manual workload and errors.
 Faster Service:Enhances the speed of service by streamlining order and reservation
management, leading to quicker order processing and reduced wait times.

2. Enhanced Customer Experience:

- Convenience:Provides a seamless experience for customers to make reservations and

place orders online from any device.

-Real-time Updates:Keeps customers informed with real-time updates on their reservation

status and delivery orders.

-Personalization: Allows customers to customize their orders and save preferences for
future orders.

3. Increased Customer Satisfaction and Retention:

- Feedback Mechanism:Collects valuable customer feedback to continually improve

services.

- Special Discounts and Loyalty Programs:Offers targeted discounts and loyalty rewards
to regular customers, encouraging repeat business.

4. Reduced Operational Costs:

-Paperless Operations: Eliminates the need for paper-based order and reservation
management, reducing material costs.

-Efficient Resource Management: Helps in better planning and utilization of resources,

reducing wastage and overheads.

5. Better Inventory Management:

-Stock Control: Maintains accurate stock levels of kitchen ingredients, preventing

shortages and overstocking.

- Automated Notifications: Sends alerts for low stock levels, enabling timely restocking
and ensuring uninterrupted service.

6. Data-Driven Decisions:

- Analytics and Reporting:Provides insights into customer preferences, peak dining times,
and popular menu items through detailed reports and analytics.

- Informed Decision Making:Helps management make data-driven decisions to improve

menu offerings, pricing strategies, and marketing efforts.
7. Enhanced Staff Productivity:

-Streamlined Operations: Reduces the manual workload of staff, allowing them to focus
more on customer service.

-Order Management: Simplifies order handling in the kitchen with bulk processing
capabilities, improving order turnaround times.

8. Improved Communication:

-Order Status Updates: Ensures clear communication between the kitchen, cashiers, and
customers regarding order status and readiness.

-Reservation Notifications: Sends automatic reminders and confirmations for

reservations, reducing no-shows and miscommunication.

9. Scalability:

-Growth Support: Designed to handle increasing customer demand, making it easier to

scale operations as the restaurant grows.

-Flexible Architecture:Adaptable to add new features and integrations as needed, ensuring

long-term utility.

10. Competitive Advantage:

-Modern Technology Adoption: Positions Cafe Daily as a tech-savvy and

customer-focused restaurant, enhancing its reputation and competitiveness in the market.

-Enhanced Service Offerings:Differentiates Cafe Daily by providing superior service

offerings compared to traditional restaurants.

By implementing this web-based restaurant management system, Cafe Daily can

significantly enhance its operational efficiency, customer satisfaction, and overall
profitability while providing a modern, convenient service to the students of NIT Warangal.

Conclusion:

The development and implementation of the Cafe Daily restaurant management system for
NIT Warangal represent a significant leap forward in enhancing the overall dining
experience for students and improving operational efficiency for the restaurant. By
automating key processes such as dine-in reservations, food delivery, order tracking, and
customer feedback collection, the system addresses common challenges faced by both
customers and restaurant staff, including long wait times, order inaccuracies, and inefficient
resource management.
The benefits of this project are manifold. It streamlines operations, reduces manual
workload, and eliminates paper-based processes, leading to cost savings and increased
productivity. Customers enjoy a more convenient and personalized experience with easy
online reservations, real-time updates, and tailored discounts. Additionally, the system's
robust inventory management and data analytics capabilities provide valuable insights that
help the restaurant make informed decisions and continually improve its offerings.

In conclusion, the Cafe Daily restaurant management system not only meets the immediate
needs of automating and enhancing service delivery but also sets the foundation for future
growth and scalability. By embracing modern technology, Cafe Daily positions itself as a
forward-thinking establishment committed to providing exceptional service and fostering
strong customer relationships. This project demonstrates a successful integration of
technology and hospitality, resulting in a win-win situation for both the restaurant and its
patrons.

References:

[1] "How to Keep Restaurant Customers Coming Back for More | Smart Web
Restaurant", Swebrestaurant.com, 2019. [Online]. Available:
https://swebrestaurant.com/blog/article/keeping-customers-coming-for-more.
[Accessed: 19- Jan- 2019].

[2] "Restaurant Management System Small Business Guide - business.com",

business.com, 2020. [Online]. Available:
https://www.business.com/articles/restaurant-management-systemguide/. [Accessed:
20- Jan- 2020].

[3] "How to Keep Restaurant Customers Coming Back for More | Smart Web
Restaurant", Swebrestaurant.com, 2019. [Online]. Available:
https://swebrestaurant.com/blog/article/keeping-customers-coming-for-more.
[Accessed: 19- Jan- 2019].
[4] M. Chauhan, "How Restaurant Inventory Management System Simplifies
Tracking and Running? - Asset Infinity", Asset Infinity Blog, 2020. [Online].
Available:
https://www.assetinfinity.com/blog/restaurant-inventory-management-system-simplifi
estracking. [Accessed: 11- Feb- 2019].

[5] M. Patel, "Online Food Order System for Restaurants", 2015. Available:
https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1222&context=cistechlib.
[Accessed 20 February 2020]. [6] "Non-functional requirement", En.wikipedia.org,
2020. [Online]. Available: https://en.wikipedia.org/wiki/Non-functional_requirement.
[Accessed: 21- Mar- 2020].

[6] "Overview of the 14 UML Diagram Types", Visual-paradigm.com, 2020. [Online].

Available:https://www.visual-paradigm.com/guide/uml-unified-modeling-language/ove
rview -of-the-14-uml-diagram-types/. [Accessed: 15- Apr- 2020].

[7] "What is Restaurant Management System: Analysis of Features, Benefits &

Pricing - Financesonline.com", Financesonline.com, 2020. [Online]. Available:
https://financesonline.com/what-is-restaurant-management-system-analysis-of-feature
sbenefits-pricing/. [Accessed: 11- Feb- 2020]. [10] SUBWAY, 2020. [Online]. Available:
https://www.subway.com/en-US. [Accessed: 11- Feb- 2020].

[8] SUBWAY, 2020. [Online]. Available: https://www.subway.com/en-LK. [Accessed:

11- Feb- 2020].

[9] S. Ltd, "Home | Order Pizza Online - Delivery or Pickup", Pizzahut.lk, 2020.
[Online]. Available: https://www.pizzahut.lk/. [Accessed: 25- Feb- 2020].

[10] Aurnob, "Software Requirements Specification for restaurant management

system", Slideshare.net, 2020. [Online]. Available:
https://www.slideshare.net/Aurnob0071/software-requirements-specification-for-resta
urantmanagement-system. [Accessed: 01- Mar- 2020]