Chandramouli G Jun-2024-Upd

1
Chandramouli Gopalan
https://www.linkedin.com/in/chandramouli-gopalan/
Professional having overall 19 years of Multiple engagements in

Combination of Programs, Projects, Account Management, Quality
Compliance, Product management , Process Optimization Agile
Technical Engagement , Pre-sales, Customer & Contract
Engagements, Operations.
connect2chandra@gmail.com +91 8281527296
Profile Summary
 Agile Engagements: - Discovery sessions, Product Backlog tracking & Review,

Execution, Sprint backlog review & retrospectives, Estimations,Reportings,
standup meetings, Facilitation.
 Customer & Contract Engagements: - Design, Feasibility study, Negotiations,

Contracts review , obligations, Objectives, Preferences , Value additions
 Account / Program/Projects Engagements- Transition, Tracking & Review,

Execution, Quality & Audits, Resource allocation, Stakeholders communication,
Mentoring, Facilitation, Networking
 Operations:- Billing, Service order, Service requisition, Monthly, Quarterly

updates, SLA / OLA agreements
 Technical Engagement- Technical support , Estimation, SIT support, UAT

support
 Product Design: Product vision, mission, Market survey, Personas, MVP
 Process improvement– Process Re-engineering, Process Optimization,

Automation
 Pre-sales: – Shaping RFP, Capture plan, Early stage proposals, Risk assessment,
Org showcase, Technical and Market research, Past Projects , Case studies,
Responses, Negotiation, Customer pain points, Opportunity Identification,
Contractor management, Feedback mechanisms.
2
Education
Course Specialization University Year

C-PGDBA Customer Relationship Symbiosis 2013-2015
M.C.A Computer science University of Madras 1996-1999
B sc. Physics University of Madras 1993-1996
Career Timeline
Companies Timeline Designation
Forsys Dec 2022-Aug2023 Senior Project Manager-

Customer Success
Preludesys July2021-Oct2022 Technical Project Manager
Cognizant Technology Oct 2009-Oct 2017 Manager -Projects
Solutions
Tech Mahindra Dec 2007-Oct 2009 Project Lead
Tata Consultancy Services June 2003-Nov 2007 Assistant System Engineer
Infosys (Through Dowell) July 2002-Apr 2003 Software Engineer
Merrill Lynch (Through ADS) Jan 2001-Sep 2001 Programmer Analyst
System Logic Solutions June 2000-Dec 2000 Software Engineer
Certifications
Salesforce CPQ Specialist MAY ‘ 24
Project Management Professional, (PMP) PMI MAR ‘24
Certification on Product Management, Accredian NOV ‘22
Salesforce Certified Administrator FEB ‘22
Circular Economy Trained Certificate, Circular Economy Institute SEP ‘21
ITIL V3 Foundation Certification, EXIN JUNE ‘10
IBM Certified Database Administrator - DB2 UDB V8.1 AUG ’08
Domain
Verticals Areas of Engagement
Banking & Financials Agile Program/Project Management , Customer Engagement,
Operations, Presales
Insurance Agile Technical Project Management, Operations
Healthcare & Life Project Management, Technical Process Improvements ,
Sciences Pre- Sales, Customer Engagement
Media & Pre-sales , Bid Management
Entertainment
3
Technical skills
Technology Tools
Salesforce & CPQ, Sales cloud, Service cloud
CPQ CPQ Billing frequency, Rules in Billing, CPQ Channel Discounting,
Volume based discounting, Config bundles, Pricing ,Quote Approval,
Product Rules, Subscription based products & services, ,CPQ
Contracts & Renewals ,CPQ Order generation, Case Management,
Workflow and Approval Process, Permission set, Org wide users
access, roles, New Business process, Email template setup
configuration, Reports, Dashboards, installing packages setup, Alerts
Email Integration
JIRA Planning and Releases / Agile Project Management
Content Share Point Enterprise (scheduling, email alerts, risk managment,
Management resource management )
Testing HP QTP /UFT Functional testing
ITIL Service BMC Remedy, HP Quality Center, HP Service Manager
Management
Script Programming (Visual Basic, JavaScript, ASP, JSP, VBScript) Java, CPP
Language,
OOPS
Microsoft MS Project ( Project/Program management)
Middleware IBM MQ Series, MS Host Integration server
Database DB2,VSAM, IMS-DB ,Oracle, MS-SQLSERVER
Mainframes VS-COBOLII, JCL CICS Programming, Testing, Production support
File-Aid, Changeman, SAR, Endeavour, Xpeditor(batch&
Online),CCF,ELIPS,ABEND-AID, Intertest(batch),SDSF,IOF,IBM-Fault
Analyzer,Coolgen,SPUFI,DB2FILE-AID,QMF,TSO-
ISPF,Infoman,Omegamon
Performance monitor, Release management, Debugging
Work Experience
Forsys inc
Dec2022-Aug2023
 Engaging Discovery sessions scope, Data migration, objects , Dependencies
 Discovery sessions as inputs to scope identification
 Sprint planning using Product backlog whichever in priority
 Daily scrum meeting , Sprint backlog, Sprint Review , Sprint Retrospective
 Product backlog tracked by product owner , user stories selected by team on
priority basis
 Maximize delivery capabilities on code & test reviews interactively by checklists
 Customized Salesforce CPQ Billing ( monthly, arrears) calculation,
 Customized CPQ contracts & renewals, subscription based products & services
 Monthly Resource identification for each location on head count, transition, new
ramp up,
 Ascertain the Feasibility of solution, product, user experience
 Perceptive in customer objectives, preliminary solutions
 Finalize proposal outline, Facilitating Audits & compliance
 Identify and develop early stage proposal products
4
 Finalize proposal development plan and kickoff
 Adept solution with customer , initial pricing models, supporting data
 Reports on Agile metrics such as cumulative flow, burn up and burn down charts
 Persuade scrum master and agile developers on key issues sprint deliverables
 Negotiate product backlog , planning , sprint retrospective, task breakout
 Introduce self-organizing to teams for improvement in sprint deliverables
 Risk management on Known Unknown(identified risk), Unknown Known(untapped
knowledge), Unknown Unknown(unidentified risk)as knowledge gap special
circumstances if not project level identified as component level
Preludesys
July2021-Oct-2022
 Engaged in Project Charter , statement of work (SOW)

 Engaging Discovery sessions, Data Migration
 Prioritization of requirements using MoSCow Prioritization on User stories
 Daily scrum meeting, Sprint planning using Product backlog
 Launched Quality Plan at defined points on audits
 Facilitating projects to perform root cause analysis for corrective actions.
 Providing Process consultation with internal application development team on
automation.
 Shaping RFP Identifying. Long-term. Short-term opportunities
 Alignment of Leads with current & future similar engagements
 Organize Capture Phase . Requirements Understanding Objectives.
 Developing. Preliminary solutions and Positioning Solutions with customers
 Customized CPQ pricing conditions, configuring products, determining the price of
the products, and producing a quote, order generation.
 Standardize test designs, test cases , test-product documentation
 Encourage trends of contingency ,mitigation plans to project stakeholders
 Engaged team to prepare Work breakdown structure (WBS) in terms of
deliverables and the work needed to produce those deliverables/benefits through
project
 Conducting Color team reviews . Validating Technical. And Functional data of
proposals
 Evaluate Past performance citations, org chart, supporting features
 Maintenance of Repositories on capture phase, pre-proposal phase, proposal phase
 Du diligent in Technology identification and research ,Customer milestones
 Du diligent in Business Risk ,Dependency Management
 Data mapping , source to targets , Data cleansing, Data duplication and
Transformation
 Data reconciliation testing ( sample data testing) on individual accounts ,
mandatory fields , dummy fields etc
 Backup , Data preparation, Deactivation Automation, Loading, Mapping, Activation
Automation
5
Cognizant
Oct2009-Sep-2017
 Lead Presales & Managed bid office team of 7-10 members shared services group.
 Shaping RFI,RFP. Identifying. Long-term. Short-term opportunities
 Focus Leads on single awarded contracts
 Alignment of Leads with current & future similar engagements
 Past performance of customer & Critical gateway reviews
 Organize Capture Phase . Requirements Understanding Objectives.
 Developing. Preliminary solutions and Positioning Solutions with customers
 Develop early stage proposals .,Identifying Customer preferences, Key issues, pain
areas.
 Reviewing solutions against RFP . Assessment of Risks.Draft oral presentations .
Finalize storyboard , solutions
 Conducting Color team reviews . Validating Technical. And Functional data of
proposals
 Evaluate Past performance citations, org chart, supporting features
 All communication with law, finance and business team disciplines for resolution of
contract issues and disputes
 Revisit contract obligation trends for potential impact on business unit goals and
objectives
 Collaboration within service towers to identify the issues resolving round the
governance activities, process adherence, people management of service towers
 Standardize ITIL process with incident , problem process tickets.
 Establish Workflow approval process using Sales cloud.
 Designing the testing scenarios for usability testing
 Institute ITIL capacity assessment on utilizations of hardware(cpu,disk,tapes)
 Driven Risk management using risk portal, communication management on issues
between stakeholders and tracking action items,
 Brief CAB meetings to discuss release scope and/or roadblocks. Negotiate, plan and
manage release activities.
 Negotiate contracts for cloud, infra, analytics digital solutions.
 Mentor customers on Value /Non-Value Additions efficiency and effectiveness in
process
 Escalation procedures and evaluating and managing corrective and preventive
measures
 SLA,OLA agreements
 Plan awareness session about ISO audits ,necessary evidences for approval
 Streamline SLA processes for L1,L2,L3
 Streamline schedules, ( Red Amber Green) status on MS Project to senior
management
 Standardize Portfolio tracking for client approvals.
 Consolidate on Resource onboarding and off boarding.
 Restructure SCM plan, RM plan, KT plan, reverse KT plan , PP plan
 Part of Global change control board and authorized Changes are discussed
 Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go
reviews

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Professional having overall 19 years of Multiple engagements in

 Agile Engagements: - Discovery sessions, Product Backlog tracking & Review,

 Customer & Contract Engagements: - Design, Feasibility study, Negotiations,

 Account / Program/Projects Engagements- Transition, Tracking & Review,

 Operations:- Billing, Service order, Service requisition, Monthly, Quarterly

 Technical Engagement- Technical support , Estimation, SIT support, UAT

 Product Design: Product vision, mission, Market survey, Personas, MVP

 Process improvement– Process Re-engineering, Process Optimization,

Course Specialization University Year

Forsys Dec 2022-Aug2023 Senior Project Manager-

 Engaged in Project Charter , statement of work (SOW)

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