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    Lorzano Rigor-CV2

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    Rigor Lorzano
    Mycv

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    Lorzano Rigor-CV2

    Uploaded by

    Rigor Lorzano
    4 views3 pages
    Mycv

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    © © All Rights Reserved

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    Mycv

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views3 pages

    Lorzano Rigor-CV2

    Uploaded by

    Rigor Lorzano
    Mycv

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    RIGOR R.

    LORZANO
    Blk 44 Lot 12 Luke Street
    Lynville Subd, Brgy. Sabang
    Lipa City, Batangas
    08980106040
    lorzanorigor@gmail.com

    OBJECTIVE
    Seeking the clerical position, for multinational company. To become part of a highly
    motivated company with competent and professional workforce where in I can apply my
    knowledge and skills and to develop efficiency to whatever task that I may undertake.

    SYNOPSIS
    A dedicated professional with experience in customer service.
    Client focused, service driven, goal oriented, enterprising work ethic and solid integrity.
    Accountable and well organized.

    ADDITIONAL CAPABILITIES

    • Customer-focused and solution oriented


    • Able to perform well in a fast-paced work environment
    • Good English Spoken and written communication skills
    • Ability to work a flexible schedule and weekends
    • Demonstrated ability to converse clearly and proficiently with customers and coworker

    WORK EXPERIENCE

    Asurion
    Two Evotech Bldg. Nuvali, Santa Rosa, Laguna
    Technical Support Expert
    Verizon
    May 2023 – Oct 2023

    • Take inbound Calls from the customers


    • Answer all of customers queries
    • Provide technical support in regards to their mobile phone and online account
    • Offer Asurion mobile phone insurance

    Nine Two Ventures Inc, (ShopSolarKits)


    82 Beaver Ridge, Ottawa, Ontario, K2E
    6E4 Canada
    Customer Service / VA
    Solar Generator
    January 2021 – September 2022
    • Take inbound calls from the customer
    • Answer questions about products and shipping
    • Provide exceptional customer service
    • Provide support to the sales department in servicing clients as required
    • Make sure that all the items bought by customers are in stock
    • Follow sales order to prepare goods stated for shipment
    • Provide support to the Sales Department in servicing clients as required
    • Call courier to follow up and make sure that the customers are updated
    • Provide support in the planning and tracking of the shipment of finished orders
    • Keep appropriate documentation and logs to support all planned finalized orders

    LTVPlus
    California, USA
    Customer Service / VA
    Guns & Ammunitions
    December 2019 – January 2021

    • Take inbound calls from the customer


    • Answer their questions about Guns and Ammunition
    • Make sure all of the items are in stock
    • Serve as a point of contact for customers on any Logistics or delivery issues
    • Call courier to make necessary update or file a claim of a missing or loss package
    • Make sure that everything follows the federal law and all of the buyers have the
    necessary Identification
    • Follow sales order to prepare goods stated for shipment
    • Coordinate of incoming goods and daily dispatches as per requirements
    • Keep appropriate documentation and logs to support all planned finalized orders

    Concentrix / CVG
    Plaza A North Gate, Alabang, Muntinlupa
    Advance Technical Support
    AT&T
    November 2018 – December 2019

    • Take inbound calls from the customers


    • Answer all of their questions about bills and technical issues of their phone
    • Provide exceptional Tech support to fix their phone and connectivity issues

    Teletech
    Technical Support Representative
    Spark NZ
    July 2017 – November 2018
    • Take inbound calls
    • Answer all of their questions about their service or mobile phone
    • Answer questions about billing problems
    • Provide exceptional service with the customers
    • Dispatch technician at home as necessary

    Alorica Philippines
    2f SM City Lipa, J.P. Laurel Highway
    Technical Support Representative
    Comcast
    January 2017 - July 2017

    • Take inbound calls


    • Answer all of their questions about their service or mobile phone
    • Answer questions about billing problems
    • Provide exceptional service with the customers
    • Dispatch technician at home as necessary
    • Do outbound calls to make sure everything was good on customers end

    EDUCATION

    AMA Computer Learning Center


    Mataas na Lupa,Lipa City
    (TESDA)
    Finishing Course For Contact Center
    2012

    Advance Learning System (ALS)


    Lipa City, Batangas
    Highschool 2008

    La Purisima Conception Academy


    Mataas na Kahoy Batangas City
    Elementary
    2001

    ADDITIONAL DATA

    A Filipino Citizen born on the 10th day of January 1990. Has an excellent health and willing
    to work full time.

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