Terms & Conditions _ Swiggy

11/5/24, 9:34 AM Terms & Conditions | Swiggy
TERMS AND CONDITIONS
This document is an electronic record in terms of Information Technology Act, 2000 and
rules there under as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000. This
document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology(Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021 that
require publishing the rules and regulations, privacy policy and Terms of Use for access or
usage of www.swiggy.com website and Swiggy application for mobile and handheld
devices.
1. Terms of Use
These terms of use (the "Terms of Use") and other policies (including but not limited to the
Cancellation & Refund Policy, Privacy Policy and Take Down Policy) govern your use of our
website www.swiggy.com (the " Website") and our "Swiggy" application for mobile and
handheld devices (the "App"). The Website and the App are jointly referred to as the
"Platform". Please read these Terms of Use carefully before you use the services. If you do
not agree to these Terms of Use, you may not use the services on the Platform, and we
request you to uninstall the App. By installing, downloading or even merely using the
Platform, you shall be contracting with Swiggy and you signify your acceptance to this
Terms of Use and other Swiggy policies (including but not limited to the Cancellation &
Refund Policy, Privacy Policy and Take Down Policy) as posted on the Platform and amended
from time to time, which takes effect on the date on which you download, install or use the
Platform, and create a legally binding arrangement to abide by the same.
The Platform is owned and operated by Swiggy Limited, a company incorporated under the
laws of India and having its registered office at No.55, Sy No.8-14, Ground Floor, I&J Block,
Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Bengaluru – 560103, Karnataka,
India. For the purpose of these Terms of Use, wherever the context so requires, "you", “user”,
or “User” shall mean any natural or legal person who shall transact on the Platform by
providing registration data during registration on the Platform as a registered user using
any computer systems. The terms "Swiggy", "we", "us" or "our" shall mean Swiggy Limited.
Swiggy enables transactions on its Platform between participating merchants and buyers,
dealing in (a) prepared food and beverages, (b) consumer goods, (c) pharmaceutical
products, and (d) other products and services ("Platform Services"). The buyers (" Buyer/s")
can choose and place orders ("Orders/") from a variety of products and services listed and
offered for sale by merchants including but not limited to the restaurants, eateries and retail
outlets ("Merchant/s"), on the Platform. Further, the Buyer can also place Orders for
undertaking certain tasks on the Platform (“Tasks”).
Swiggy enables delivery of such Orders or completion of Tasks at select localities of

serviceable cities across India ("Delivery Services") by connecting third party service
providers i.e. pick-up and delivery partners (“PDP/s”) who will be responsible for providing
the pick-up and delivery services and completing the Tasks initiated by the users of the
Platform i.e., Buyers or Merchants). The Platform Services and Delivery Services are
collectively referred to as Services. For both Platform Services and Delivery Services, Swiggy
is merely acting as an intermediary between the Merchant and the Buyers and/or PDPs and
Buyers/Merchants.
https://www.swiggy.com/terms-and-conditions 1/31
PDPs are individual entrepreneurs engaged with Swiggy on voluntary, non-exclusive and
principal to principal basis to provide aforementioned services for service fee. PDPs are
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independent AND CONDITIONS
contractors and are free to determine their timings of work. Swiggy does not
exercise control on the PDPs and the relationship between the PDPs and Swiggy is not that
of an agent and principal or employee and employer.
For the pickup and delivery services and completing the Tasks, PDPs may charge the users
of the Platform (Buyers or Merchants), a service fee (inclusive of applicable taxes whenever
not expressly mentioned) determined on the basis of various factors including but not
limited to distance covered, time taken, demand for Delivery Services/Tasks, real time
analysis of traffic and weather conditions, seasonal peaks or such other parameters as may
be determined from time to time.
2. Account Registration And Eligibility
2.1. Access to the Platform
You may gain access the Platform by (i) registering to create an account ("Swiggy Account")
and become a member ("Membership"); or(ii) by registering to join by logging into your
account with certain third party social networking sites (" SNS") (including, but not limited to,
Facebook); each such account, a "Third Party Account", via our Platform, as described
below. The Membership is limited for the purpose, are subject to the Swiggy Policies, and
strictly not transferable.
As part of the functionality of the Platform services, you may link your Swiggy Account with
Third Party Accounts, by either:
(i) providing your Third Party Account login information to us through the Platform; or
(ii) allowing us to access your Third Party Account, as is permitted under the applicable
terms and conditions that govern your use of each Third Party Account.
You represent that you are entitled to disclose your Third Party Account login information to
us and/or grant us access to your Third Party Account (including, but not limited tofor the
purposes described herein), without breach by you of any of the terms and conditions that
govern your use of the applicable Third Party Account and without obligating us to pay any
fees or making us subject to any usage limitations imposed by such SNS.
By granting us access to any Third Party Account, you understand that we will access, make
available and store (if applicable) any content or information that you may have provided
to and stored in your Third Party Account ("SNS Content") such that it is available on the
Platform via your Swiggy Account
Unless otherwise specified in these Terms of Use, all SNS Content, if any, will be considered
to be your content for all purposes of these Terms of Use.
Depending on the Third Party Accounts, you choose, and subject to the privacy settings
that you have set in such Third Party Accounts, personally identifiable information that you
post to your Third Party Accounts will be available on and through your Swiggy Account on
the Platform
In the event that a Third Party Account or associated service is rendered unavailable or our
access to such Third Party Account is terminated by such SNS, then SNS Content will no
longer be available on and through the Platform.
We will create your Swiggy Account for your use of the Platform services based upon the
personal information you provide to us or that we obtain via SNS, as described above. You
are permitted to have only one Swiggy Account and are not permitted to create multiple
accounts. Swiggy reserves the right to suspend such multiple accounts without being liable
for any compensation where you have created multiple accounts on the Platform.
Persons who are "incompetent to contract" within the meaning of the Indian Contract Act,
1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform.
Only individuals who are 18 years of age or older may use the Platform and avail the
Services. If you are under 18 years of age and you wish to download, install, access or use
the Platform, your parents or legal guardian must acknowledge and agree to the Terms of
Use and Swiggy Policies. Should your parents or legal guardian fail to agree or
acknowledge the Terms of Use and Swiggy Policies, you shall immediately discontinue its
use. Swiggy reserves the right to terminate your Membership and/or deny access to the
Platform if it is brought to Swiggy’s notice that you are under the age of 18 years. You agree
to use the Services only in compliance with these Terms of Use and applicable law, and in a
manner that does not violate our legal rights or those of any third party(ies).
If you choose to use the Platform, it shall be your responsibility to treat your user
identification code, password and any other piece of information that we may provide, as
part of our security procedures, as confidential and not disclose the same to any person or
entity other than us. You shall be solely responsible for any actions under your Swiggy
Account, whether or not authorized by you. You shall immediately notify us of any
unauthorized use of your Swiggy Account.
We shall at times and at our sole discretion reserve the right to disable any Swiggy account
or user identification code or password in the event you fail to comply with any of the
provisions of these Terms of Use.
As we are providing Services in the selected cities of India, we have complied with
applicable laws of India in making the Platform and its content available to you. In the
event the Platform is accessed from outside India or outside our delivery zones, it shall be
entirely at your risk. We make no representation that the Platform and its contents are
available or otherwise suitable for use outside select cities. If you choose to access or use
the Platform from or in locations outside select cities, you do so on your own and shall be
responsible for the consequences and ensuring compliance of applicable laws, regulations,
byelaws, licenses, registrations, permits, authorisations, rules and guidelines.
You shall at all times be responsible for the use of the Services through your computer or
mobile device and for bringing these Terms of Use and Swiggy policies to the attention of all
such persons accessing the Platform on your computer or mobile device.
You understand and agree that the use of the Services does not include the provision of a
computer or mobile device or other necessary equipment to access it. You also understand
and acknowledge that the use of the Platform requires internet connectivity and
telecommunication links. You shall bear the costs incurred to access and use the Platform
and avail the Services, and we shall not, under any circumstances whatsoever, be
responsible or liable for such costs
You agree to provide accurate, current and complete information during the registration
process and update such information to keep it accurate, current and complete
We reserve the right to suspend or terminate your Swiggy Account and your access to the
Services (i) if any information provided during the registration process or thereafter proves
to be inaccurate, not current or incomplete; (ii) if it is believed that your actions may cause
legal liability for you, other users or us; and/or (iii) if you are found to be non- compliant with
the Terms of Use or other Swiggy policies.
Goods and services purchased from the Platform are intended for your personal use and
you represent that the same are not for resale or you are not acting as an agent for other
parties. TERMS AND CONDITIONS
3. Amendments
These Terms of Use are subject to modifications. We reserve the right to modify or change
these Terms of Use and other Swiggy policies at any time by posting modified documents
on the Platform. . You shall be liable to update yourself of such changes, if any, by accessing
the same. We may choose to notify you of the same for your perusal. You shall, at all times,
be responsible for regularly reviewing the Terms of Use and the other Swiggy policies and
note the changes made on the Platform. Your continued use of the Platform and the
Services after any change is posted, constitutes your acceptance of the amended Terms of
Use and other Swiggy policies. As long as you comply with these Terms of Use, Swiggy
grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter,
and use the Platform. By accepting these Terms of Use, you also accept and agree to be
bound by the other terms and conditions and Swiggy policies (including but not limited to
Cancellation & Refund Policy, Privacy Policy) as may be posted on the Platform from time to
time.
Swiggy reserves the right to suspend/cancel, or discontinue any or all products or services
at any time without notice, make modifications and alterations in any or all of its contents,
products and services contained on the site without any prior notice.
4. Use of Platform and Services
All commercial/contractual terms are offered by and agreed to between Buyers and
Merchants alone with respect to products and services being offered by the Merchants. The
commercial/contractual terms include without limitation price, quality and/ or efficacy of
products and/or services, applicable taxes, shipping costs, payment terms, date, time, and
mode of delivery, warranties related to products and services (if any) and after sales
services related to products and services (if any). Swiggy does not have any control or does
not determine or advise or in any way involve itself in the offering or acceptance of such
commercial/contractual terms between the Buyers and Merchants. Swiggy may, however,
offer support services to Merchants in respect to Order fulfillment, mode of payment,
payment collection, call centre support and other ancillary services, pursuant to
independent contracts executed between Swiggy and the Merchants. The price of the
product and services offered by the Merchant are determined by the Merchant itself and
Swiggy has no role to play in such determination of price in any way whatsoever.
Upon acceptance of any Order or Task by the PDPs, the pickup and delivery services or Task
completion services (as the case may be) undertaken by him/her, shall constitute a
separate contract for services between Merchants/Buyers and PDPs. Swiggy shall not be
responsible for the services provided by PDP to Merchants/Buyers through the Platform.
Swiggy may, however, offer support services to PDPs in respect of Order fulfillment, payment
collection, call centre support, and other ancillary services, pursuant to independent
contracts executed between Swiggy and the PDPs
Swiggy does not make any representation or warranty as to the item-specifics (such as
legal title, creditworthiness, identity, etc.) of any of the Merchants. You are advised to
independently verify the bona fides of any particular Merchant that you choose to deal with
on the Platform and use your best judgment on that behalf. All Merchant offers and third-
party offers are subject to respective party terms and conditions. Swiggy takes no
responsibility for such offers.
Swiggy neither make any representation or warranty as to the specifics (such as quality,
efficacy, value, salability, etc.) of the products or services proposed to be sold or offered to
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be sold or AND CONDITIONS
purchased on the Platform nor does implicitly or explicitly support or endorse the
sale or purchase of any products or services on the Platform. Swiggy accepts no liability for
any errors or omissions, whether on behalf of itself or third parties.
Swiggy does not make any representation or warranty with respect to any aspect of the
services being provided by the PDPs through the Platform including but not limited to pick
up and delivery services and Task completion services to the Merchants or Buyers as the
case may be.
Swiggy is not responsible for any unsatisfactory or non-performance of services or breach

of any contract entered into between the Buyers and Merchants, and between the
Merchants/Buyers and PDP on the Platform. Swiggy cannot and does not guarantee that
the concerned Buyers, Merchants and PDPs will perform or honour any transaction
concluded on the Platform. Swiggy is not responsible for unsatisfactory or non-performance
of services or damages or delays as a result of products which are out of stock, unavailable
or back ordered.
Swiggy is only operating an online marketplace and assumes the role of facilitator, and
does not at any point of time during any transaction between Buyer and Merchant and/or
Buyer and PDP on the Platform come into or take possession of any of the products or
services offered by Merchant or PDP. At no time shall Swiggy hold any right, title or interest
over the products nor shall Swiggy have any obligations or liabilities in respect of such
contract entered into between the Buyer and the Merchant and/or Buyer and the PDP.
Swiggy is only providing a platform for communication and it is agreed that the contract for
sale of any of the products or services shall be a strictly bipartite contract between the
Merchant and the Buyer. In case of complaints from the Buyer pertaining to efficacy, quality,
or any other such issues, Swiggy shall notify the same to Merchant and may also redirect
the Buyer to the consumer call center of the Merchant. The Merchant shall be liable for
redressing Buyer complaints. In the event you raise any complaint on any Merchant
accessed using our Platform, we shall assist you to the best of our abilities by providing
relevant information to you, such as details of the Merchant and the specific Order to which
the complaint relates, to enable satisfactory resolution of the complaint.
Similar to the above, Swiggy is only providing a platform for communication with PDP and
does not provide any pick-up and delivery services or Task completion services with respect
to the Orders placed by Merchants/Buyers on the Platform as it is merely facilitating
Delivery Services by connecting the Merchants/Buyers with the PDP through the Platform. In
case of complaints by the Merchants/Buyers for deficiency or lapse in the delivery services
or Task completion services provided by PDP, Swiggy may notify the same to the PDP and
also assist Merchants/Buyers to the best of its abilities to enable satisfactory resolution of
the complaint.
5. Obligations Pertaining to Usage of Platform
5.1. By using the Platform you represent and warrant that:
All registration information you submit is truthful, lawful and accurate and that you
agree to maintain the accuracy of such information
Your use of the Platform shall be solely for your personal use and you shall not
authorize others to use your account, including your profile or email address and that
you are solely responsible for all content published or displayed through your account,
including any email messages, and your interactions with other users and you shall
abide by all applicable local, state, national and foreign laws, treaties and
regulations, including those related to data privacy, international communications

and the transmission of technical or personal data.
All TERMS ANDlicenses,
necessary CONDITIONS
consents, permissions and rights are owned by you and there is
no need for any payment or permission or authorization required from any other party
or entity to use, distribute or otherwise exploit in all manners permitted by these Terms
of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy
and publicity rights and / or other proprietary rights contained in any content that you
submit, post, upload, distribute or otherwise transmit or make available.
You will not (a) use any services provided by the Platform for commercial purposes of
any kind, or (b) advertise or sell any products, services or otherwise (whether or not for
profit), or solicit others (including, without limitation, solicitations for contributions or
donations) or use any public forum for commercial purposes of any kind. In the event
you want to advertise your product or service contact contact@swiggy.in
You will not use the Platform in any way that is unlawful, or harms us or any other
person or entity, as determined in our sole discretion.
You will not post, submit, upload, distribute, or otherwise transmit or make available
any software or other computer files that contain a virus or other harmful component,
or otherwise impair or damage the Platform or any connected network, or otherwise
interfere with any person or entity's use or enjoyment of the Platform.
You will not use another person's username, password or other account information, or
another person's name, likeness, voice, image or photograph or impersonate any
person or entity or misrepresent your identity or affiliation with any person or entity.
You will not engage in any form of antisocial, disrupting, or destructive acts, including
"flaming," "spamming," "flooding," "trolling," and "griefing" as those terms are
commonly understood and used on the Internet.
You will not discriminate against any Merchants, Buyers or PDPs based on race,
religion, caste, national origin, disability, sexual orientation, sex, marital status, gender
identity, age or any other metric which is deemed to be unlawful under applicable
laws. Any credible proof of such discrimination, including any refusal to provide or
receive goods or services based on the above metrics, whether alone or in conjunction
with any other metric, whether lawful or unlawful, shall render you liable to lose access
to the Platform immediately. You will not have any claim towards, and we will not have
any liability towards any termination which is undertaken as a result of the
aforementioned event.
You will not delete or modify any content of the Platform, including but not limited to,
legal notices, disclaimers or proprietary notices such as copyright or trademark
symbols, logos, that you do not own or have express permission to modify any part of
the Platform or the Platform software; or any equipment or any network on which the
Platform is stored or any equipment of any third party
You shall not host, display, upload, download, modify, publish, transmit, update or
share any information which:
belongs to another person and which you do not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,
paedophilic, libel ous, slanderous, criminally inciting or invasive of another's
privacy, hateful, or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful in any
manner whatsoever; or unlawfully threatening or unlawfully harassing including
but not limited to "indecent representation of women" within the meaning of the
Indecent Representation of Women (Prohibition) Act, 1986;
is misleading or misrepresentative in any way;
is patently offensive to the online community, such as sexually explicit content, or
content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical
harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing
or "spamming";
promotes illegal activities or conduct that is abusive, threatening, obscene,
defamatory or libel ous;
infringes upon or violates any third party's rights including, but not limited to,
intellectual property rights, rights of privacy (including without limitation
unauthorized disclosure of a person's name, email address, physical address or
phone number) or rights of publicity;
promotes an illegal or unauthorized copy of another person's copyrighted work
(see "copyright complaint" below for instructions on how to lodge a complaint
about uploaded copyrighted material), such as providing pirated computer
programs or links to them, providing information to circumvent manufacture-
installed copy-protect devices, or providing pirated music or links to pirated
music files;
contains restricted or password-only access pages, or hidden pages or images
(those not linked to or from another accessible page);
provides material that exploits people in a sexual, violent or otherwise
inappropriate manner or solicits personal information from anyone;
provides instructional information about illegal activities such as making or
buying illegal weapons, violating someone's privacy, or providing or creating
computer viruses;
contains video, photographs, or images of another person (with a minor or an
adult);
tries to gain unauthorized access or exceeds the scope of authorized access to
the Platform or to profiles, blogs, communities, account information, bulletins,
friend request, or other areas of the Platform or solicits passwords or personal
identifying information for commercial or unlawful purposes from other users;
engages in commercial activities and/or sales without our prior written consent
such as contests, sweepstakes, barter, advertising and pyramid schemes, or the
buying or selling of products related to the Platform. Throughout these Terms of
Use, Swiggy's prior written consent means a communication coming from
Swiggy's Legal Department, specifically in response to your request, and
expressly addressing and allowing the activity or conduct for which you seek
authorization;
solicits gambling or engages in any gambling activity which is or could be
construed as being illegal;
interferes with another user's use and enjoyment of the Platform or any third
party's user and enjoyment of similar services;
refers to any website or URL that, in our sole discretion, contains material that is
inappropriate for the Platform or any other website, contains content that would
be prohibited or violates the letter or spirit of these Terms of Use;
harm minors in any way;
infringes any patent, trademark, copyright or other intellectual property rights or
third party's trade secrets or rights of publicity or privacy or shall not be
fraudulent or involve the sale of counterfeit or stolen products;
violates any law for the time being in force;
deceives or misleads the addressee/users about the origin of such messages or
communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer resource;
or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or
other computer programming routines that may damage, detrimentally interfere
with, diminish value of, surreptitiously intercept or expropriate any system, data
or personal information;
threatens the unity, integrity, defence, security or sovereignty of India, friendly

relations with foreign states, or public order or causes incitement to the
commission of any criminal offence or prevents investigation of any offence or is
insulting any other nation;
is false, inaccurate or misleading;
directly or indirectly, offers, attempts to offer, trades or attempts to trade in any
item, the dealing of which is prohibited or restricted in any manner under the
provisions of any applicable law, rule, regulation, or guideline for the time being
in force; or
creates liability for us or causes us to lose (in whole or in part) the services of our
internet service provider or other suppliers.
You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic
device, program, algorithm or methodology, or any similar or equivalent manual
process, to access, acquire, copy or monitor any portion of the Platform or any
content, or in any way reproduce or circumvent the navigational structure or
presentation of the Platform or any content, to obtain or attempt to obtain any
materials, documents or information through any means not purposely made
available through the Platform. We reserve our right to prohibit any such activity.
You shall not attempt to gain unauthorized access to any portion or feature of the
Platform, or any other systems or networks connected to the Platform or to any server,
computer, network, or to any of the services offered on or through the Platform, by
hacking, "password mining" or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the Platform or any network
connected to the Platform nor breach the security or authentication measures on the
Platform or any network connected to the Platform. You may not reverse look- up,
trace or seek to trace any information on any other user of or visitor to Platform, or any
other Buyer, including any account on the Platform not owned by you, to its source, or
exploit the Platform or any service or information made available or offered by or
through the Platform, in any way where the purpose is to reveal any information,
including but not limited to personal identification or information, other than your own
information, as provided for by the Platform.
You shall not make any negative, denigrating or defamatory statement(s) or
comment(s) about us or the brand name or domain name used by us including the
name 'Swiggy', or otherwise engage in any conduct or action that might tarnish the
image or reputation, of Swiggy or Merchant on P latform or otherwise tarnish or dilute
any Swiggy's trade or service marks, trade name and/or goodwill associated with
such trade or service marks, as may be owned or used by us. You agree that you will
not take any action that imposes an unreasonable or disproportionately large load on
the infrastructure of the Platform or Swiggy's systems or networks, or any systems or
networks connected to Swiggy.
You agree not to use any device, software or routine to interfere or attempt to interfere
with the proper working of the Platform or any transaction being conducted on the
Platform, or with any other person's use of the Platform.
You shall not forge headers or otherwise manipulate identifiers in order to disguise the
origin of any message or transmittal you send to us on or through the Platform or any
service offered on or through the Platform. You shall not pretend that you are, or that
you represent, someone else, or impersonate any other individual or entity.
You Shall not use the Platform or any content on the Platform for any purpose that is
unlawful or prohibited by these Terms of Use, or to solicit the performance of any
illegal activity or other activity that infringes the rights of Swiggy and/or others.
You shall at all times ensure full compliance with the applicable provisions, as
amended from time to time, of (a) the Information Technology Act, 2000 and the rules
thereunder; (b) all applicable domestic laws, rules and regulations (including the
provisions of any applicable exchange control laws or regulations in force); and(c)
international laws, foreign exchange laws, statutes, ordinances and

regulations(including, but not limited to GST, income tax,, , custom duty, local levies)
TERMS AND
regarding yourCONDITIONS
use of our service and your listing, purchase, solicitation of offers to
purchase, and sale of products or services. You shall not engage in any transaction in
an item or service, which is prohibited by the provisions of any applicable law
including exchange control laws or regulations for the time being in force.
In order to allow us to use the information supplied by you, without violating your
rights or any laws, you agree to grant us a non-exclusive, worldwide, perpetual,
irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the
copyright, publicity, database rights or any other rights you have in your Information,
in any media now known or not currently known, with respect to your Information.
You shall not engage in advertising to, or solicitation of, other users of the Platform to
buy or sell any products or services, including, but not limited to, products or services
related to that being displayed on the Platform or related to us. You may not transmit
any chain letters or unsolicited commercial or junk email to other users via the
Platform.
It shall be a violation of these Terms of Use to use any information obtained from the
Platform in order to harass, abuse, or harm another person, or in order to contact,
advertise to, solicit, or sell to another person other than us without our prior explicit
consent. In order to protect our users from such advertising or solicitation, we reserve
the right to restrict the number of messages or emails which a user may send to other
users in any 24-hour period which we deem appropriate in its sole discretion. You
understand that we have the right at all times to disclose any information (including
the identity of the persons providing information or materials on the Platform) as
necessary to satisfy any law, regulation or valid governmental request. This may
include, without limitation, disclosure of the information in connection with
investigation of alleged illegal activity or solicitation of illegal activity or in response to
a lawful court order or subpoena. In addition, We can (and you hereby expressly
authorize us to) disclose any information about you to law enforcement or other
government officials, as we, in our sole discretion, believe necessary or appropriate in
connection with the investigation and/or resolution of possible crimes, especially
those that may involve personal injury.
We reserve the right, but has no obligation, to monitor the materials posted on the Platform.
Swiggy shall have the right to remove or edit any content that in its sole discretion violates,
or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use.
Notwithstanding anything contained above, , YOUREMAIN SOLELY RESPONSIBLE FOR THE
CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE
MESSAGES. Please be advised that such content posted does not necessarily reflect Swiggy
views. In no event shall Swiggy assume or have any responsibility or liability for any content
posted or for any claims, damages or losses resulting from use of Content and/or
appearance of Content on the Platform. You hereby represent and warrant that you have
all necessary rights in and to all content which you provide and all information it contains
and that such content shall not infringe any proprietary or other rights of third parties or
contain any libellous, tortious, or otherwise unlawful information.
Your correspondence or business dealings with, or participation in promotions of,

advertisers found on or through the Platform, including payment and delivery of related
products or services, and any other terms, conditions, warranties or representations
associated with such dealings, are solely between you and such advertiser. We shall not be
responsible or liable for any loss or damage of any sort incurred as the result of any such
dealings or as the result of the presence of such advertisers on the Platform.
You hereby acknowledge that other users (including unauthorized users or 'hackers') may
post or transmit offensive or obscene materials on the Platform and that you may be
TERMS
involuntarily AND CONDITIONS
exposed to such offensive and obscene materials. You also acknowledge that
it is possible for others to obtain personal information about you due to your use of the
Platform, and that the recipient may use such information to harass or injure you. We do not
approve of such unauthorized uses, but by using the Platform You acknowledge and agree
that we are not responsible for the use of any personal information that you publicly
disclose or share with others on the Platform.
Swiggy shall have all the rights to take necessary action and claim damages that may
occur due to your involvement/participation in any way on your own or through group/s of
people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services),
hacking, pen testing attempts without our prior consent or a mutual legal agreement.
5.2. Terms of Service
The Buyer agrees and acknowledges that Swiggy shall not be responsible for:
The services or goods provided by the Merchants including but not limited to
serving of food Orders suiting your requirements and taste;
The Merchant's services or goods, or services provided by PDPs not being up to
Buyer expectations or leading to any loss, harm or damage to him/her;
The availability or unavailability of certain products/ items on the menu;
The Merchant serving the incorrect Orders; or
Product liability of goods provided by the Merchants.
The details of the products/ menu and price list available on the Platform with respect
to restaurant services, goods or any other services are based on the information
provided by the Merchants and Swiggy shall not be responsible for any change or
cancellation or unavailability.
Buyers and Merchants agree and acknowledge that Swiggy is not responsible for any
liability arising out of delivery services provided by PDP to them
Buyer understands that delivery time quoted at the time of confirming the Order is an
approximate estimate and may vary based on the information obtained from PDPs
and Merchants. Swiggy will not be responsible for any delay in the delivery of an
Order.
Buyer understands that there are certain Merchants who undertake delivery of their
goods and services to the Buyer and the Merchant may charge the Buyer for such
service. Swiggy exercises no control on such delivery services and same shall be under
the control of Merchant alone and hence all or any disputes arising out of such
delivery services shall be between Buyer and Merchant alone. Swiggy shall not be
responsible for such delivery services and assumes no liability for disputes arising out
of the same.
Buyer’s Order will be only delivered to the address designated by him/her at the time
of placing the Order on the Platform. Buyer’s Order will be cancelled in the event of
any change of the address as informed by the PDP and Buyer shall not be entitled to
any refund for the same. Delivery of goods and services in the event of change of the
delivery location shall be subject to acceptance by the PDP or sole discretion of
Swiggy.
The Buyer shall undertake to provide adequate directions, information and
authorisations to accept delivery. In the event of no delivery due to any act or
omission attributable to Buyer, the goods or services shall be deemed to have been
delivered to the Buyer and all risk and responsibility in relation thereto shall pass to
the Buyer without being entitled to any refund.
The Buyer understands that Swiggy’s (including Merchant’s and PDP’s) liability ends
once Order has been delivered to him/her, except where the product liability of the
Merchant subsists.
Buyer shall be required to provide credit or debit card details to the approved
TERMS gateways
payment AND CONDITIONS
while making the payment on the Platform. In this regard, Buyer
agrees to provide correct and accurate credit/ debit card details to the approved
payment gateways for availing the Services. Buyer shall not use the credit/ debit card
which is not lawfully owned by Buyer, i.e. in any transaction, Buyer must use his/her
own credit/ debit card. The information provided by the Buyer will not be utilized or
shared with any third party unless required in relation to fraud verifications or by law,
regulation or court order. Buyer shall be solely responsible for the security and
confidentiality of his/her credit/ debit card details. We expressly disclaim all liabilities
that may arise as a consequence of any unauthorized use of your credit/ debit card.
Swiggy does not offer any refunds against goods or services already purchased from a
Merchant or PDP through the Platform unless an error that is directly attributable to
Swiggy has occurred during the purchase of such product or services
Buyer agrees that the Services shall be provided through the Platform only during the
working hours of the relevant Merchants and PDPs.
You agree and grant permission to Swiggy to receive promotional SMS and e-mails
from Swiggy or allied partners. In case you wish to opt out of receiving promotional
SMS or email please send a mail to support@swiggy.in
6. Order Booking and Financial Terms
The Platform allows the Buyers to place Orders and upon acceptance of such Orders by the
Merchants, Swiggy will, subject to the terms and conditions set out herein, facilitates
delivery of goods or services, or completion of Tasks through the PDPs.
Swiggy does not own, sell, resell on its own such products offered by the Merchants, and/or
does not control the Merchants or the related services provided in connection thereof. Buyer
understands that any Order that he/she places shall be subject to the terms and conditions
set out in these Terms of Use including, but not limited to, product availability, delivery
location serviceability, and acceptance of Orders by Merchants/PDPs.
As a general rule, all Orders placed on the Platform and Delivery Services are treated as
confirmed. However, upon Buyer’s successful completion of booking an Order, we may call
the Buyer on the telephone or mobile number provided to confirm the details of such Order,
price to be paid and the estimated delivery time. For this purpose, Buyer will be required to
share certain information with us, including but not limited to Buyer’s (i) first and last name
(ii) mobile number; and (iii) email address. It shall be Buyer’s sole responsibility to bring any
incorrect details to our attention.
In addition to the foregoing, we may also contact you by phone and / or email to inform
and confirm any change in the Order, due to availability or unavailability or change in Order
or change in price of any item in the Order as informed by the Merchant.You hereby agree
and acknowledge that any change or confirmation of the Order shall be treated as final. It
is clarified that Swiggy reserves the right to not to process Buyer's Order in the event the
Buyer does not upload a valid prescription for pharmaceutical products, if required, or
Buyer or Merchant or PDP is unavailable on the phone or any other means of
communication at the time when we call you for confirming the Order and such event the
provisions of the Cancellation and Refund Policy shall be applicable.
All payments made against the Orders or Services on the Platform by you shall be
compulsorily in Indian Rupees acceptable in the Republic of India. The Platform will not
facilitate transactions with respect to any other form of currency with respect to the Orders
or Services made on Platform. You can pay by (i) credit card or debit card or net banking; (ii)
any other RBI approved payment method at the time of booking an Order; or (iii) credit or
debit card or cash at the time of delivery. You hereby agree and acknowledge that the
payment facility provided by Swiggy is neither a banking nor financial service but is merely
a facilitator providing an electronic, automated online electronic payment, receiving
paymentTERMS AND CONDITIONS
on delivery, collection and remittance facility for the transactions on the Platform
using the existing authorized banking infrastructure and credit card payment gateway
networks. Further, by providing payment facility, Swiggy is neither acting as trustees nor
acting in a fiduciary capacity with respect to the transaction or the transaction price.
Buyers acknowledge and agree that Swiggy acts as the Merchant's and PDP’s payment
agent for the limited purpose of accepting payments from Buyers/Merchants on behalf of
the Merchant or PDP, as the case may be. Upon your payment of amounts to us, which are
due to the Merchant or PDP, your payment obligation to the Merchant or PDP for such
amounts is completed, and we are responsible for remitting such amounts to the Merchant
or PDP. You shall not, under any circumstances whatsoever, make any payment directly to
the Merchant for Order bookings or to the PDP for delivery of the Order or completion of the
Task made using the Platform. For PDPs, in addition to the their delivery charges, you may
also be charged an amount towards delivery surge for delivery of your order facilitated by
the PDP, which is determined on the basis of various factors including but not limited to
distance covered, time taken, demand for delivery, real time analysis of traffic and weather
conditions, seasonal peaks or such other parameters as may be determined from time to
time (“Delivery Surge"). You agree that Swiggy is authorized to collect, on behalf of the
PDPs, the Delivery Surge for the delivery service provided. The Delivery Surge may vary from
order to order, which may be determined on multiple factors which shall include but not be
limited to Merchant, order value, distance, demand during peak hours. Swiggy will use
reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you
will be responsible for the Delivery Surge incurred for your order regardless of your
awareness of such Delivery Surge.
Buyer agrees to pay for the total amount for the Order placed on the Platform. Swiggy will
collect the total amount in accordance with these Terms of Use and the pricing terms set
forth in the applicable listing of product or restaurant service for the particular Merchant,
apart from the delivery fees for Delivery Services. Please note that we cannot control any
amount that may be charged to Buyer by his/her bank related to our collection of the total
amount, and we disclaim all liability in this regard.
In connection with Buyer’s Order, he/she will be asked to provide customary billing
information such as name, billing address and credit card information either to us or our
third party payment processor. Buyer agrees to pay us for the Order placed by you on the
Platform, in accordance with these Terms, using the methods described under clause VIII (6)
above. Buyer hereby authorizes the collection of such amounts by charging the credit card
provided as part of requesting the booking, either directly by us or indirectly, via a third
party online payment processor or by one of the payment methods described on the
Platform.
If Buyer is directed to our third-party payment processor, he/she may be subject to terms
and conditions governing use of that third party's service and that third party's personal
information collection practices. Please review such terms and conditions and privacy
policy before using the Platform services. Once the Order is confirmed you will receive a
confirmation email summarizing the confirmed booking.
The final tax bill will be issued by the Merchant and PDP (if registered for tax purposes) to
the Buyer along with the Order and Swiggy is merely collecting the payment on behalf of
such Merchant and PDP. All applicable taxes and levies, the rates thereof and the manner of
applicability of such taxes on the bill are being charged and determined by the Merchant
and PDP. Swiggy holds no responsibility for the legal correctness/validity of the levy of such
taxes. The sole responsibility for any legal issue arising on the taxes shall reside with the
Merchant and the PDPs.
The prices reflected on the Platform, including packaging or handling charges, are
determined solely by the Merchant and are listed based on Merchant's information. On rare
occasions, prices may change at the time of placing Order due to Merchant changing the
menu/ Product price without due intimation and such change of price are at the sole
discretion of the Merchant attributing to various factors beyond control.
In order to continually improve and provide you/ Buyer with a seamless experience we need
to ensure maintenance and upkeep of our application/platform. For such upkeep and
maintenance, we may, charge a nominal non-refundable amount from you/Buyer as
‘platform fees’.
Disclaimer: Prices on any product(s) as reflected on the Platform may due to some technical
issue, typographical error or product information supplied by Merchant be incorrectly
reflected and in such an event Merchant may cancel Buyer’s Order(s).
The Merchant shall be solely responsible for any warranty/guarantee of the goods or
services sold to the Buyers and in no event shall be the responsibility of Swiggy.
The transactions are bilateral between the Merchant and Buyer, and between
Merchant/Buyer and PDP, therefore, Swiggy is not liable to charge or deposit any taxes
applicable on such transactions.
7. Cancellations and Refunds
Please refer to the Cancellation and Refund Policy for cancellation and refunds terms in
relation to usage of the Platform for availing Services.
8. No Endorsement
We do not endorse any Merchant. In addition, although these Terms of Use require you to
provide accurate information, we do not attempt to confirm, and do not confirm if it is
purported identity. We will not be responsible for any damage or harm resulting from your
interactions with other users.
By using the Services, you agree that any legal remedy or liability that you seek to obtain
for actions or omissions of other users or other third parties will be limited to a claim against
the particular user or other third parties who caused you harm and you agree not to
attempt to impose liability on, or seek any legal remedy from us with respect to such actions
or omissions.
9. Additional terms for other services-
9a. Specific Terms with respect to Use of Platform for purchase of Pharmaceutical Products
and Teleconsultation
Buyer can use the Platform for purchase of various medicines and pharmaceutical products
from the pharmacy stores that requires a valid medical prescription issued by a medical
expert/ doctor to be provided to a registered pharmacist for the purpose of dispensing
such medicines and pharmaceutical products (“Prescription Drugs”), offered for sale on the
Platform by the Merchant. In Order to purchase Prescription Drugs from the Merchant
through the Platform, Buyer is required to upload a scanned copy of the valid prescription
on the Platform. The Order would not be processed by the Merchant until a copy of a valid
prescription is uploaded on the Platform, which shall be in turn shared with the Merchant.
The Merchant will verify the prescription uploaded by Buyer and in case of the Merchant
observesTERMS AND CONDITIONS
any discrepancy in the prescription uploaded by Buyer, the Merchant may reject
the Order. Buyer may also required to make the original prescription available at the time of
delivery of the Prescription Drugs. If you are submitting a prescription on behalf of another
individual, you warrant that you have the necessary authority to contract with the Website
on behalf of the other individual and provide such information and consent on behalf of
such other individual. You acknowledge that the invoice for the Products will be issued in
the name of the person listed on the prescription. The Retail Pharmacies, with respect to
any drugs or pharmaceutical products, may dispense only those quantities as are specified
in the prescription. Retail Pharmacies will verify the prescription forwarded by the Buyer and
in case of any discrepancy observed by the Merchant or Swiggy, the order may be
cancelled by Swiggy.
Buyer understands and agrees that Swiggy’s Platform is merely a technology platform and
the medicines and pharmaceutical products are sold by the Merchant. Swiggy shall not be
held responsible in any manner for any error or omission or act committed on part of the
Merchant.
Buyer agrees and undertakes that he/she will not repeat the use of prescription for which
drugs have already been dispensed. In case a Buyer found repeating the use of
prescription, the Order will be cancelled immediately. In any event, Swiggy shall not be
responsible for any adverse effects or harm caused to Buyer. Notwithstanding the same, the
Buyer may place a repeat Order, provided that the initial prescription allows for such repeat
Orders and subject to re-verification of the prescription by the Merchant.
Buyer agrees and confirms that he/she is completely aware of the indications, side effects,
drug interactions, effects of missed doses or overdose of the medicines Buyer Order through
the Platform. It is imperative to seek professional advice from Medical practitioner before
purchasing or consuming any medicine.
The Merchant/Swiggy may maintain a record of the prescriptions uploaded by the Buyers.
Swiggy hereby explicitly states that it does not provide any kind of telemedical consultation
to the Buyer and any content, text, data, graphics, images, information, suggestions,
guidance, blogs, information and other materials that is provided to the Buyer on the
Platform should be used for information purposes only and does not constitute medical
advice and should not be relied upon as a substitute for sound professional medical advice,
evaluation or care from a doctor except. The Buyer agrees and acknowledges that the third
party registered medical practitioners ("RMPs”) (as available on the Platform through third
party service providers) are independent contractors, whose services are being availed by
the Buyer upon the Buyer’s implied/ explicit consent and hence, Swiggy, in no event, shall
be directly or vicariously liable for any advice, medical consultancy or any other loss arising
pursuant to the Buyer’s engagement with such third party RMPs. The Buyer’s reliance on
such third party RMPs is solely Buyer’s responsibility and at Buyer’s sole discretion, and
Swiggy assumes no responsibility and/or liability in relation to the Buyer’s
consultation/communication with such third party RMPs, including but not limited to the
quality of services offered by such third party RMPs. In the event of any non-compliance or
malpractice by any such third party RMPs, the Buyer affirms that they shall not take any
action against Swiggy for any acts (or omission) of the RMPs. The services as available on
the Platform are not for use in medical emergencies or for critical health situations and may
not be the best solution where a face-to-face consultation is required. The Buyer’s sole
discretion shall apply in such cases. In case of any medical emergency, the Buyer should call
their nearest doctor/hospital or any related helpline and seek immediate medical
assistance without any delay and should under no circumstances, delay seeking advice
from their nearest doctor/hospital on account of something that they may have
heard/viewed on the Platform. Further, it is the Buyer’s responsibility for ensuring that the
TERMS
information AND CONDITIONS
submitted is accurate and Swiggy shall not make any effort to validate any
information provided by the Buyer for using the services. The opinions, statements,
consultation via digital mode provided by the third party RMPs shall not reflect the opinions
of Swiggy, its affiliates etc. Swiggy makes no warranty that the services will meet the Buyer’s
requirements, or that the service(s) will be uninterrupted, timely, secure, or error free.
The Buyer acknowledges that the third party RMPs will not have the benefit of information
that would be obtained by examining the Buyer in person, observing the Buyer’s physical
condition and by going through the Buyer’s medical records. This means that the service
provided is different from the diagnostic and treatment services typically decided by a
physician. Therefore, the third party RMPs may not be aware of facts or information that
would affect his or her opinion of the Buyer’s diagnosis. Therefore, to reduce the risk of this
limitation, Swiggy strongly encourages the Buyer to be in touch with an on-ground
physician and share the third party RMP’s opinion with him/her. The Buyer acknowledges
and agrees, by requesting a medical opinion through the Platform, that-
1. the advice/information/opinion on diagnosis the Buyer may receive could be limited

and provisional;
2. the medical opinion is not intended to replace a face-to-face visit with a physician,
and it does not replace an actual doctor-patient relationship;
3. in case of a second opinion, where there is a difference of opinion among the third
party RMPs and the Buyer’s physician, the Buyer would bear the responsibility to
decide on online or offline consultation, or procedure, and/or treatment;
4. the third party RMP is reliant on information provided by the Buyer and hence any
information demonstrated to have been falsified, misleading or incomplete will
immediately render the opinion and all details therein null and void;
5. in some events, the third party RMPs may determine that the transmitted information
is of inadequate quality and may ask for more information, without which he/she may
refuse to answer the query;
6. in rare cases, the third party RMPs may feel that the query may not be answerable
without physically examining the Buyer and the consultation may be refused forthwith;
7. in very rare instances, security protocols could fail, causing a breach of privacy of
personal medical information; and
8. delays in medical evaluation and answers could occur due to deficiencies or failures of
the service.
9b Tobacco Products
Buyer agrees and undertakes that he/she will not use the Platform to purchase cigarettes
and other tobacco products if he/she is below the age of 18 years.
The PDP may request Buyer to provide a valid age proof at the time of delivery of cigarettes
and/other tobacco products, Buyer agrees and undertakes to provide a valid age proof, if
requested for verification. If the Buyer is below the age of 18 years the PDP shall cancel the
Order. Buyer shall not place Order for loose cigarettes.
8c Specific Terms with respect to Use of Platform for purchase of alcoholic beverages
Eligibility to use the Wine Shop category in the Platform: By accessing the Wine Shop
category in the Platform, the Buyer represents that he/she is of legal drinking age in Buyer’s
state of domicile and/ or where he/she is accessing the Platform and has not been
previously suspended or prohibited from accessing or otherwise availing the Services of the
Platform.
Mandatory age and Know Your Customer (KYC) verification: The Buyer agrees to undergo
and complete mandatory age and KYC verification process to access the Platform. The
Buyer undertakes to provide a valid and legible KYC document for the purpose of
verification, failing which he/she will not be allowed to access the Platform. The Buyer shall
be solely liable as to the veracity of the KYC documents provided by him/her, Swiggy
undertakes no liability in this regard. Collection of the Buyer’s details and documents for
verification will be subject to our Privacy Policy.
One Time Password (OTP) at the time of delivery: Once the Order for alcoholic beverages is
placed, the Buyer will receive an OTP on his/her registered mobile number which the Buyer
should mandatorily provide to the PDP to receive delivery of the Order of alcoholic
beverages. If OTP is not provided to the PDP, the Buyer’s Order in this case will be cancelled
without any refund, and the products will not be delivered to him/her.
The Buyer agrees and undertakes that he/she will not share the OTP with any person below
the legal drinking age to collect delivery of his/her Order of alcoholic beverages.
Delivery Address: The Buyer agrees and undertakes that he/she will not provide the address
of any public place including but not limited to educational institution, hospital, religious
places as delivery address for the Order. If the delivery address is found to be the address of
a public place, Swiggy reserves the right to immediately cancel the Order without being
liable to process any refund.
9c Specific Terms with respect to Use of Platform for availing Services of Swiggy Genie
The pick-up and drop off services are offered by and agreed to between the Users and the
PDP alone. Swiggy assumes the role of facilitator only and Swiggy merely provides a
Platform to facilitate pick-up and drop off services between PDP and Users. At no point of
time, Swiggy shall be held responsible or liable for any transactions between Users and PDP
and for the services offered by PDP.
The PDP will provide services as per your sole instructions. Swiggy does not have any control
or does not determine or advise or in any way involve itself in the offering or acceptance of
such services to be provided by the PDP to the User
You agree that the details of the items for pick-up and drop or concierge services, and the
pick-up and drop location are provided or entered by you in the Platform, in accordance
with which the PDP will render the services and perform the Task. Swiggy shall not be held
responsible for any issues concerning the Task as the same is performed by the PDP as per
your sole instructions and/or the details provided by you.
You agree and undertake that you shall not request for a pick-up or drop of any item which
is illegal, hazardous, dangerous, or otherwise restricted or prohibited under any statute or
law or regulation for transportation including but not limited to, items classified as
hazardous material, dangerous goods, prohibited or restricted articles by IATA
(International Air Transport Association), ICAO (International Civil Aviation Organization),
BCAS (Bureau of Civil Aviation Security) or other government or regulatory agencies; radio-
active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives,
firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and
silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including
commercial carbons or industrial diamonds, currency of any nationality, securities, coupons,

stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques,
TERMSsodexo
money orders, AND CONDITIONS
pass, passports, credit/debit/ATM cards, antiques, works of art,
lottery tickets and gambling devices, crockeries, livestock, fish, insects, animals, plants and
plant material, human corpses, organs or body parts, blood, urine and other liquid
diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials,
perishable foodstuffs, fragile glassware, contraband, bottled alcoholic beverages or any
intoxicant, infectious item or narcotics and psychotropic substances, Indian Postal Articles
and all items that infringe the Indian Postal Act of 1898, liquid, semi-liquid and gases,
machinery parts containing oil, grease, fuel or batteries, philately items, oxidizing
substances and organic peroxides solids, etc. You further agree that you shall not request
for pick-up or drop of item(s) which require special transportation permit or require any
special license under applicable law and/or item(s) which exceed beyond the dimensions of
14*14 inches and weight beyond 12 kgs.
In the event of you requesting transportation of any illegal or unlawful or prohibited items as
mentioned above or which is otherwise restricted under any applicable law, Swiggy has the
right to report the same to the law enforcement authorities.
In the event, during transit of your item(s) from pick-up location to drop-off location or while
undertaking concierge services, if police or other law enforcement agencies demand for
display of the item(s) for verification, the PDP shall have the right to display the item(s) to
such authorities.
You agree and undertake that you shall abstain from sending high value item(s) whilst using
the Services through the Platform and if you use the Services to send any high value item, it
shall be at your own risk only and Swiggy shall not be held responsible for loss or any
damage caused to such item(s). It is your sole responsibility to insure the items(s) to cover
the risk of loss or damage to your item(s) during transit, Swiggy shall not be responsible for
the same.
Swiggy and the PDP shall have the right to deny performance of Task(s) where it is not
possible for the PDP to transfer the item(s) from the pick-up location to the drop-off
location due to the big volume of the item(s)
You understand and agree that the recipient of the item(s) should be available at the drop-
off location at time communicated for delivery of the item(s). In the event the recipient is not
available at the drop-off location or refuses to take delivery or cannot be located by the
PDP, you will receive a notification either through App and/ SMS and/ or a phone call
(“Non-acceptance Message”). On receipt of Non-acceptance Message, it shall be your
responsibility to take re-delivery of the item(s) at your location on payment of additional
cost which may be communicated by Swiggy. In the event you refuse to pay the cost of re-
transportation or re-delivery of the item(s) for which a Non-acceptance Message has been
sent to you, you hereby authorize Swiggy and/the PDP to hold the item(s) in lieu of its claim
of re-transportation of the item(s) and subject to payment of the said amount release the
item(s) in your favour. In the event you fail to act in the matter and take re-delivery of the
item(s) from the PDP, within the reasonable time especially in case perishable goods or
goods with limited shelf life, you hereby waive all your claims to such item(s) and declare
that Swiggy or the PDP shall not be liable for any loss or damage caused or suffered, to the
item(s), whether directly or indirectly.
9d. Swiggy - User Terms & Conditions(T&C) for Swiggy DineOut Services
TERMS
The Platform AND
also CONDITIONS
allows Users to discover and connect with Merchants for onsite dining
through certain services (“DineOut”). Swiggy DineOut Services allow users to identify
Merchants around their location, evaluate them basis ratings and reviews, explore the
available food and beverage offerings, , find available space and seating times, reserve
seating, andavail of special offers (including food and beverage offerings), other benefits,
and discounts (“Offers”) by identifying themselves as a DineOut User.
Dineout Users, whether or not as a subscribed member of Swiggy, are entitled to avail
discounts and Offers by transacting with the Merchant through the Swiggy Platform, in
accordance with these T&C and other Swiggy Policies.
For the purpose of this T&C, “Invoiced Amount” shall mean the total amount set out in the
bill/invoice raised by the Restaurant for food and beverages ordered by the User at the
Restaurant, and shall include applicable taxes, service charge and other charges as may be
applicable. Any discount provided as a part of the Offer, shall be applied on the final
Invoiced Amount.
The User can access DineOut across different devices using their respective Swiggy account
credentials (i.e. username & password).
Swiggy at its own discretion may impose certain conditional limits on the number of times
such Offer or benefits can be availed in a day by such User.
Dineout offers may differ from Offers or benefits for other types of services on the Platform
Dineout
Restaurant Offers
User can use the Platform and Dineout to discover restaurants and avail of offers.
As always, we only allow Users to transact with Merchants and do not however guarantee
their performance (including their personnel or third party at their premises), the dining
services, quality of food or beverage, which are the sole responsibility and are to be
provided and/or otherwise performed by the Merchant.
We are therefore not responsible for the service, eligibility, or termination of the Merchant.
As provided above in these T&C, we may also terminate your use of DineOut and/or your
Account upon your committing fraud of any kind with regards to your obligation to pay in
full for services availed on our Platform.
We reserve the right to at any time without notice, change the terms applicable to DineOut,
including the value, validity, expiration period, and/or your ability to redeem existing Offers
or benefits.
Prices may vary from regular menu on special holidays. Please identify yourself as a
DineOut User to confirm offers at Merchants, especially on these dates.
Liability Limitation: Notwithstanding anything otherwise set out herein, Swiggy shall in
no manner be liable in any way for any in-person experience while using Dineout. The
Platform shall not be liable for any acts or omissions on part of the Restaurant
including deficiency in service, quality of food, time taken to serve or any other
experience of the User. Restaurants are solely responsible for their interactions with
you and any and all claims, injuries, illnesses, damages, liabilities, and costs (Claims)
suffered by you as a result of your (or such recipient's) interaction with or visit to any
Restaurant or merchant or from any promotion, offer, product or service of any

Restaurant or Merchant. Users must resolve all disputes directly with Restaurants. To
theTERMS AND extent
maximum CONDITIONS
permitted by applicable law, you hereby release Swiggy from any
and all such Claims.
Contact Us: You may write to us at legal@swiggy.in for any further queries with regard
to the DineOut Services.
Offers & benefits.
Depending on your city or place of residence, you may be able to avail only certain Offers
provided by Swiggy and the relevant Restaurant, provided that, the User strictly complies
with all the terms and conditions of Swiggy and the relevant Restaurant partner. For the
purposes of clarity, these Offers shall be subject to certain additional terms and conditions,
such as the details of such Offer, their validity, etc. Such Offer terms may be changed or
modified from time to time. Therefore, prior to availing any Offers, it is your responsibility to
review the terms and conditions governing such Offers/benefits provided by Swiggy
From time to time, Swiggy may run marketing and promotional campaigns which may
provide Offers and other promotional offers to be used on the Platforms.
Any Offers may not be valid when used in conjunction with other promotions, discounts or
other vouchers. Additional terms and conditions may apply to such Offers.
Unless otherwise stated, Offers can only be used on our Platforms.
Offers & discounts cannot under any circumstance be combined with other discounts at the
Restaurant such as (but not limited to) other promotions from the restaurant, credit card
promotions, senior citizen, kids' meals, discounts, per-discounted set meals etc.
Swiggy reserves the right to void, discontinue or reject the use of any Offer without any prior
notice.
We may exclude certain Restaurants from the use of Offers at any time without prior notice
to you.
The Offers:
can be redeemed at selected Restaurants only and the list of such Restaurants may be
updated periodically;
may be changed or added from time to time. You are advised to check the Offer terms and
conditions being offered by Swiggy and/or the Restaurant at the time of placing your order;
cannot be exchanged for cash not valid on take away or delivery;
can only be availed in the selected city or authorised Restaurants; and
can only be availed by Users who have subscribed to Swiggy DineOut Services.
Payment
To use Dineout, you will need to make a payment through the Platform. Upon fulfilment of
payment of the Net Amount via the Platform, You will be required to show the payment
confirmation to the Restaurant or its authorised personnel or to the relevant billing counter
of such Restaurant.
Other terms and conditions
Communications from Swiggy. If you use our Platform, Swiggy may communicate with
you via electronic messages, including email, text message/SMS, or mobile push
TERMS AND
notifications inCONDITIONS
accordance with our privacy policy.
Personal Information. Users will be required to share certain personal information with
Swiggy and/or the Restaurant including but not limited to their name, phone number,
email address in order to avail the DineOut and the User hereby permits Swiggy to
share such personal information with the Restaurant for by the Restaurant. Swiggy will
use these details in accordance with the Privacy Policy published here confirming such
User's booking and/or such other communication relating to but not limited to the
DineOut or any promotions.
Technical Requirements. Use of the DineOut requires Internet access through your
mobile device. You are responsible for all mobile carrier data or text message charges
resulting from your use of the DineOut, including from any notifications provided by
the Platform. In order to use the text message based services, you must maintain an
active account with a carrier of electronic communications through mobile devices
and you may not use a prepaid cellular phone to access such text message services.
Swiggy does not guarantee that the Platform will be compatible with all devices or will
be supported by all mobile carriers.
Modifications of DineOut. Swiggy reserves the right, in its sole discretion, to modify
DineOut from time to time and without notice, including, without limitation, by
removing, adding, or modifying portions of the DineOut or these T&C or Restaurants.
Swiggy shall have no liability to you for any of the foregoing actions. If you object to
any such changes, your sole recourse shall be to cease using the DineOut. Continued
use of the DineOut following any such changes shall indicate your acknowledgment of
such changes and satisfaction with all the Services.
Intellectual Property Rights and Grant of Rights to User. The features, information, and
materials provided and depicted through the DineOut Services are protected by
copyright, trademark, patent, and other intellectual property laws. All text, graphical
content, video, data, and other content made available through the DineOut Services
(collectively, the Swiggy Content) are provided to User by Swiggy or its partners or
licensors solely to support User's permitted use of the DineOut Services. The Swiggy
Content in the Platform or DineOut Services or these T&C may be modified from time
to time by Swiggy in its sole discretion. Except as expressly set forth herein, no license
is granted to User for any other purpose, and any other use of the DineOut Services or
the Swiggy Content by User shall constitute a material breach of this T&C. Swiggy and
its partners (including Restaurants) or licensors retain all rights in the DineOut Services
and Swiggy Content and any associated patents, trademarks, copyrights, mask work
rights, trade secrets, or other intellectual property rights. No license, right, or interest in
any trademarks of Swiggy or any third party is granted under this T&C.
Applicability of other Swiggy Policies: You hereby agree that at all times, this T&C shall
be read in conjunction with the other terms and conditions of the Swiggy Policies. As
such, all other terms and conditions listed therein shall also be applicable to this
Swiggy DineOut Services and the same need not be expressly repeated herein.
Termination. Swiggy may suspend your ability to use all or any element of the DineOut
Services or may terminate this agreement effective immediately, without notice or
explanation. Without limiting the foregoing, Swiggy may suspend your access to the
DineOut Services if we believe you to be in violation of any part of this T&C (including
any Swiggy Policies). After any suspension or termination, you may or may not be
granted permission to use the DineOut Services or re-establish an Account. You agree
that Swiggy shall not be liable to you for any suspension or termination of this
agreement or for any effects of any termination of this agreement. You are always free
to discontinue your use of the DineOut Services at any time. You understand that any
termination of your Account may involve deletion of any content stored in your
Account for which Swiggy will have no liability whatsoever.
Liability Limitations. EXCEPT AS EXPRESSLY SPECIFIED HEREIN, IN NO EVENT SHALL

SWIGGY BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT DAMAGES OR ANY
TERMS EXEMPLARY,
SPECIAL, AND CONDITIONS
PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY
KIND, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, AND EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES, WHICH ARISE OUT OF OR ARE ANY WAY
CONNECTED WITH (1) THIS T&C (INCLUDING ANY CHANGES THERETO), (2) ANY USE OF
THE SWIGGY PLATFORM, DINEOUT SERVICES, THE SWIGGY CONTENT, OR THE USER
CONTENT, (3) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO, THE USE OR
INABILITY TO USE ANY COMPONENT OF ANY OF THE SERVICES), OR (4) YOUR VISIT TO
ANY RESTAURANT OR THE PERFORMANCE, NON-PERFORMANCE, CONDUCT, OR
POLICIES OF ANY RESTAURANT OR MERCHANT IN CONNECTION WITH THE SERVICES. IN
ADDITION, YOU SPECIFICALLY UNDERSTAND AND AGREE THAT ANY THIRD PARTY
DIRECTING YOU TO THE SWIGGY SITE BY REFERRAL, LINK, OR ANY OTHER MEANS IS
NOT LIABLE TO USER FOR ANY REASON WHATSOEVER, INCLUDING, BUT NOT LIMITED
TO, DAMAGES OR LOSS ASSOCIATED WITH THE USE OF THE SERVICES OR THE SWIGGY
CONTENT. SWIGGY IS NEITHER AN AGENT OF NOR OTHERWISE ASSOCIATED WITH ANY
RESTAURANT FOR WHICH A USER HAS MADE A RESERVATION, CLAIMED AN OFFER OR
PROMOTION, OR PAID A BILL USING THE PAYMENT SERVICES. IF THE DISCLAIMER OF
DIRECT DAMAGES ABOVE IS NOT ENFORCEABLE AT LAW, EXCEPT AS OTHERWISE
EXPRESSLY SET FORTH IN THE SWIGGY POLICIES, YOU EXPRESSLY AGREE THAT OUR
LIABILITY TO YOU (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF
THE ACTION) WILL NOT EXCEED THE LAST FEE YOU PAID. THESE EXCLUSIONS AND
LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW
AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR SWIGGY DINEOUT
SERVICES.
You understand and agree that the aforementioned disclaimers, exclusions, and limitations
are essential elements of this T&C and that they represent a reasonable allocation of risk. In
particular, you understand that Swiggy would be unable to make the DineOut Services
available to you except on these terms and agree that this T&C will survive and apply even
if any limited remedy specified in this T&C is found to have failed of its essential purpose.
Disclaimer of Warranties. YOU UNDERSTAND THAT USE OF THE DINEOUT SERVICES IS

AT YOUR OWN RISK AND SWIGGY CANNOT GUARANTEE THAT THE DINEOUT SERVICES
WILL BE UNINTERRUPTED OR ERROR-FREE. THE DINEOUT SERVICES, ALL SWIGGY
CONTENT, AND ANY OTHER INFORMATION, PRODUCTS, AND MATERIALS CONTAINED IN
OR ACCESSED THROUGH THE DINEOUT SERVICES, ARE PROVIDED TO USER ON AN AS
IS BASIS AND WITHOUT WARRANTY OF ANY KIND. SWIGGY EXPRESSLY DISCLAIMS ALL
REPRESENTATIONS, WARRANTIES, CONDITIONS, OR INDEMNITIES, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY
ARISING FROM A COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE. SWIGGY
DOES NOT WARRANT THAT YOUR USE OF THE DINEOUT SERVICES WILL BE
UNINTERRUPTED OR ERROR-FREE, THAT SWIGGY WILL REVIEW THE INFORMATION OR
MATERIALS MADE AVAILABLE THROUGH THE DINEOUT SERVICES FOR ACCURACY OR
THAT IT WILL PRESERVE OR MAINTAIN ANY SUCH INFORMATION OR MATERIALS
WITHOUT LOSS. SWIGGY SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE
FAILURES, OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC
COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF
SWIGGY. THE FOREGOING DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED
BY LAW. YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, THE DURATION OF
STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE MAXIMUM
EXTENT PERMITTED BY LAW.
Third-Party Websites, Applications and Services. The DineOut Services may contain
hypertext links to websites and applications operated by parties (including the
TERMS AND
onboarded CONDITIONS
Restaurants) other than Swiggy. Such hypertext links are provided for
User's reference only, and Swiggy does not control such websites and is not
responsible for their content. Swiggy's inclusion of any hypertext links to such websites
or applications does not imply any endorsement of the material on such websites or
applications or any association with their operators. Swiggy assumes no liability
whatsoever for any such third-party websites, applications or any content, features,
products, or services made available through such third-party websites or
applications.
9f. Swiggy One and Swiggy One Lite Membership Program Specific Terms
Effective from 30th August 2023
These are the terms and conditions ("Terms") for Swiggy One or Swiggy One Lite ("Swiggy
One or Swiggy One Lite") membership program and offered by Swiggy to its Users on the
Platform. These Terms shall govern your use of our service offered under Swiggy One or
Swiggy One Lite membership program. Please read these Terms carefully before you
subscribe to the Swiggy One or Swiggy One Lite membership program. These Terms are
subject to modifications, to comply with legal requirements. You have the following options
under the Swiggy One or Swiggy One Lite membership program and you can choose from
these options at your sole discretion basis the suitability.
Swiggy One or Swiggy One Lite Plans: (Please refer your Swiggy App for plan details)
The distances from the restaurant location to the customer's location shall be captured as
per Google map driving directions data at the time of placing the Order. Swiggy shall not
be held responsible or liable for the accuracy or efficacy of such data.
The Swiggy One or Swiggy One Lite benefits are available to orders above a certain
amount. Please check FAQs for more details.
Additional discounts specific to the Swiggy One or Swiggy One Lite programme will be
applicable on the discounted values of the food items post application of any generally
available coupons on the Platform.
With Swiggy One, users will pay no delivery fee on Instamart orders above Rs 199. Number of
free deliveries depends on subscription.
With Swiggy One, users will get a discount of 10% on the applicable delivery fee for all Genie
orders. With Swiggy One Lite, users will get a discount of 10% on the applicable delivery fee
for all Genie orders above Rs 60.
Subscription Fee, Payment and Activation:
Swiggy shall charge and You agree to pay such membership fee, as may be determined by
Swiggy from time to time. You can use Credit Card, Debit Card, Net Banking, Swiggy Money
and the other available third-party payment options to subscribe to the Swiggy One
program or Swiggy One Lite program. However, Cash on Delivery (COD) payment option
can be used to subscribe to the Swiggy One program only when clubbed together with the
placed Order. The subscription shall be activated upon successful payment through the
Swiggy Platform. In case Swiggy One or Swiggy One Lite membership is purchased along
with an Order and if such Order is canceled, then the membership shall also stand
cancelled and the Swiggy One or Swiggy One Lite membership subscription amount will be
refunded. You can access the detailed FAQs in the Help Section.
No Cancellation or Termination:
TERMS
Swiggy One or AND CONDITIONS
Swiggy One Lite membership once purchased, cannot be cancelled or
terminated in the effective period of the membership.
Modification/ Cancellation of membership by Swiggy
Swiggy may cancel or modify Your Swiggy One or Swiggy One Lite membership at its sole
discretion without notice. If we do so, we will issue a prorated refund based on the number
of full months remaining in your Swiggy One or Swiggy One Lite membership. However, we
will not give any refund for cancellation of Swiggy One or Swiggy One Lite membership
related to conduct that we determine, in our sole discretion, violates these Terms, or Terms
of Use orany other Swiggy Policies or any applicable law, or any conduct that we in our sole
capacity decide involves fraud or misuse of the Swiggy One or Swiggy One Lite
membership, or is harmful to our interests or another user, participating
restaurant/Merchant or any PDPs. Our failure to insist upon or enforce your strict
compliance with these Terms will not constitute a waiver of any of our rights.
Important notice:
These Terms are special terms and as such restricted to onlyOrders placed through Swiggy
and when You are a Swiggy One or Swiggy One Lite member and as such does not
supersede the Swiggy Terms of Use, unless specifically called out here. We reserve the right
to modify these Terms at any time without notice by posting changes on the Platform and
you shall be responsible to update yourself of such changes, if any, by accessing the
changes on the Platform. Your continued usage of the Swiggy One or Swiggy One Lite
program after any change is posted, constitutes your acceptance of the amendments
made to the Terms.
General Terms & Conditions:
We reserve the right to accept or refuse membership in our sole discretion We may send you
an email, or other communication related to Swiggy One or Swiggy One Lite membership
(regardless of any settings or preferences related to your Swiggy account).
You may not transfer or assign your Swiggy One or Swiggy One Lite membership or any
Swiggy One or Swiggy One Lite benefits, except as allowed in these Terms.
From time to time, We may choose in our sole discretion to add or remove Swiggy One or
Swiggy One Lite membership benefits.
The delivery services shall always be provided by the PDP and all other terms and
conditions as enumerated in the Terms of Use are applicable as is.
Swiggy reserves the right to offer this Swiggy One or Swiggy One Lite membership in select
cities and for select Merchants, at its sole discretion.
Swiggy One or Swiggy One Lite membership feature is available only on the App. Free
deliveries are applicable only on food Orders for participating restaurants, on Instamart
Orders, on Swiggy Genie and on Swiggy Mall Orders, subject to the minimum order amounts
as enumerated under the relevant Platform Services interface being met by You.
Swiggy One or Swiggy One Lite membership can be used only on 2 devices at a time.
Swiggy One or Swiggy One Lite membership is priced for individual and personal usage.
Having a 2 device limit reduces the instances of misuse. This will ensure that we are able to
serve our members in the most optimal way while still maintaining fair usage within
reasonable parameters. This ensures that we continue to make the membership affordable
for all consumers and sustainable for Swiggy.
Dineout Coupon:
Holders of Swiggy One membership can now also avail additional benefits in the form of
Dineout coupons, which can be redeemed by You exclusively on the Dineout Services being
provided by Us on the Platform. The following are the terms and conditions governing the
same:
During the tenure of Your Swiggy One membership, You will be eligible to receive 2 (two)
Dineout coupons, worth INR 150 each, for each month you continue as a Swiggy One
members.
These self-serve coupons are being extended as an additional benefit to our Swiggy One
members and exclusive of all other benefits associated with Swiggy One membership.
These coupons can only be redeemed by You for bills paid by You via our Dineout Services
on the Platform. The coupons cannot be redeemed or exchanged in any other way,
including by way of cash with any of our restaurant partners.
One coupon can be availed only on one restaurant bill with a minimum order value of INR
1500. Both coupons cannot be clubbed towards payment of one restaurant bill.
These coupons will be valid per membership month, that is, if a user purchases a 3 (three)
month membership on June 15, 2 (two) coupons will be issued every month till September 15.
In the above example, coupon validity periods will be:
2 coupons from June 16 to July 15;
2 coupons from July 16 to August 15; and
2 coupons from August 16 to September 15; and
Once the Swiggy one membership expires, the allocation of 2 (two) monthly coupons to you
shall cease. The same will be resumed once You renew Your Swiggy One membership.
Swiggy Money:
For Swiggy Money users (applicable to the users who have created the wallet with ICICI
before June 30, 2023): You agree and acknowledge that, for any positive balance remaining
in the Swiggy Money powered by ICICI, you have or will receive the Gift Card of equivalent
amount from Swiggy and once the gift card is received by you, there shall be no further
concerns regarding the amount in Swiggy Money.
Limitation of Liability
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN SWIGGY'S CONDITIONS OF USE

AND SALE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR
OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING
OUT OF OR RELATED TO SWIGGY. OUR TOTAL LIABILITY, WHETHER IN CONTRACT,
WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST
MEMBERSHIP FEE YOU PAID. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY
TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR
TERMINATION OF YOUR SWIGGY ONE MEMBERSHIP.
All disputes related to this Swiggy One Membership will be subject to the exclusive
jurisdiction of courts of Bangalore only.
These terms and conditions are co-extensive and concurrent with Swiggy's other terms and
conditions and the Privacy Policy listed on this Platform. As such, all other terms and
conditions listed hereinbefore shall also be applicable to this Swiggy One Membership and
the same need not be expressly repeated herein.
For more details on our sellers
List1, List2, List3, List4, List5, List6, List7, List8, List9, List10, List11, List12, List13, List14,
10. Indemnity
You release and fully indemnify Swiggy and/or any of its officers and representatives from
any cost, damage, liability or other consequence of any of the actions of the Users of the
Platform and specifically waive any claims that you may have in this behalf under any
applicable laws of India. Notwithstanding its reasonable efforts in that behalf, Swiggy
cannot take responsibility or control the information provided by other Users which is made
available on the Platform. You may find other User's information to be offensive, harmful,
inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when
using the Platform.
11. Access to the Platform, Accuracy and security
We endeavour to make the Services available during Merchant or PDP working hours.
However, we do not represent that access to the Platform will be uninterrupted, timely, error
free, free of viruses or other harmful components or that such defects will be corrected
We do not warrant that the Platform will be compatible with all hardware and software
which you may use. We shall not be liable for damage to, or viruses or other code that may
affect, any equipment (including but not limited to your mobile device), software, data or
other property as a result of your download, installation, access to or use of the Platform or
your obtaining any material from, or as a result of using, the Platform. We shall also not be
liable for the actions of third parties.
We do not represent or warranty that the information available on the Platform will be
correct, accurate or otherwise reliable.
We reserve the right to suspend or withdraw access to the Platform to you personally, or to
all users temporarily or permanently at any time without notice. We may any time at our
sole discretion reinstate suspended users. A suspended User may not register or attempt to
register with us or use the Platform in any manner whatsoever until such time that such user
is reinstated by us.
Relationship with operators if the Platform is accessed on mobile devices
In the event the Platform is accessed on a mobile device, it is not associated, affiliated,
sponsored, endorsed or in any way linked to any platform operator, including, without
limitation, Apple, Google, Android or RIM Blackberry (each being an " Operator").
Your download, installation, access to or use of the Platform is also bound by the terms and
conditions of the Operator.
You and we acknowledge that these Terms of Use are concluded between you and Swiggy
only, and not with an Operator, and we, not those Operators, are solely responsible for the
Platform and the content thereof to the extent specified in these Terms of Use.
The license granted to you for the Platform is limited to a non-transferable license to use the
Platform on a mobile device that you own or control and as permitted by these Terms of
Use. TERMS AND CONDITIONS
We are solely responsible for providing any maintenance and support services with respect
to the Platform as required under applicable law. You and we acknowledge that an
Operator has no obligation whatsoever to furnish any maintenance and support services
with respect to the Platform.
You and we acknowledge that we, not the relevant Operator, are responsible for addressing
any claims of you or any third party relating to the Platform or your possession and/or use
of the Platform, including, but not limited to: (i) any claim that the Platform fails to conform
to any applicable legal or regulatory requirement; and
(ii) claims arising under consumer protection or similar legislation.
You and we acknowledge that, in the event of any third party claim that the Platform or
your possession and use of the Platform infringes that third party's intellectual property
rights, we, not the relevant Operator, will be solely responsible for the investigation,
defence, settlement and discharge of any such intellectual property infringement claim.
You must comply with any applicable third party terms of agreement when using the
Platform (e.g. you must ensure that your use of the Platform is not in violation of your mobile
device agreement or any wireless data service agreement).
You and we acknowledge and agree that the relevant Operator, and that Operator's
subsidiaries, are third party beneficiaries of these Terms of Use, and that, upon your
acceptance of these Terms of Use, that Operator will have the right (and will be deemed to
have accepted the right) to enforce these Terms of Use against you as a third party
beneficiary thereof.
12. Disclaimers
THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND
FEATURES MAY NOT BE FULLY OPERATIONAL.
DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF

INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION
OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR
INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN
FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE
INFORMATION POSTED IS CORRECT IN EVERY CASE.
WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY

UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS.
YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE
MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES
FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU.
HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY
REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY'S SERVICES/ PRODUCTS
NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR
CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT
LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT
EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS
AND CLAIM YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD

PARTY’S/MERCHANT’S/PDP’S SERVICES/ PRODUCTS.
SWIGGY DISCLAIMS AND ALL LIABILITY THAT MAY ARISE DUE TO ANY VIOLATION OF ANY
APPLICABLE LAWS INCLUDING THE LAW APPLICABLE TO PRODUCTS AND SERVICES
OFFERED BY THE MERCHANT OR PDP.
WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE

ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION
CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING
THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER,
WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS,
EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN
ANY WAY, ENDORSE ANY SERVICE/ PRODUCTS OFFERED OR DESCRIBED HEREIN. IN NO
EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR
ACTION TAKEN IN RELIANCE ON SUCH INFORMATION.
THE INFORMATION PROVIDED HEREUNDER IS PROVIDED "AS IS". WE AND / OR OUR

EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS,
CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR COMPLETENESS OF ANY
INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA
PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE
AVAILABLE FROM DIFFERENT SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED
ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR
USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY
ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES,
BUSINESS PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY.
WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING
OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE PLATFORM. IN NO EVENT
WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO YOU OR ANY
THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY YOUR RELIANCE ON THE
CONTENT CONTAINED HEREIN.
IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION,

DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES,
DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES
RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM
ANY SERVICES PROVIDED BY ANY THIRD PARTY OR MERCHANT ACCESSED THROUGH THE
PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL
THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. Intellectual property
We are either the owner of intellectual property rights or have the non-exclusive, worldwide,
perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise
the intellectual property rights, in the Platform, and in the material published on it including
but not limited to user interface, layout format, Order placing process flow and any content
thereof.
You recognize that Swiggy is the registered owner of the word mark ‘Swiggy’ and the logo
including but not limited to its variants (IPR) and shall not directly or indirectly, attack or
assist another in attacking the validity of, or Swiggy’s or its affiliates proprietary rights in,
the licensed marks or any registrations.
thereof, or file any applications for the registration of the licensed marks or any names or
logos derived from or confusingly similar to the licensed marks, any variation thereof, or any
TERMS
translation AND CONDITIONS
or transliteration thereof in another language, in respect of any
products/services and in any territory throughout the world. If you become aware or
acquire knowledge of any infringement of IPR you shall report the same at brand-
protection@swiggy.in with all relevant information.
You may print off one copy, and may download extracts, of any page(s) from the Platform
for your personal reference and you may draw the attention of others within your
organisation to material available on the Platform.
You must not modify the paper or digital copies of any materials you have printed off or
downloaded in any way, and you must not use any illustrations, photographs, video or
audio sequences or any graphics separately from any accompanying text.
You must not use any part of the materials on the Platform for commercial purposes without
obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of the Platform in breach of these Terms of Use,
your right to use the Platform will cease immediately and you must, at our option, return or
destroy any copies of the materials you have made.
Treatment of information provided by you
We process information provided by you to us in accordance with our Privacy Policy.
14. Third Party Content
We cannot and will not assure that other users are or will be complying with the foregoing
rules or any other provisions of these Terms of Use, and, as between you and us, you hereby
assume all risk of harm or injury resulting from any such lack of compliance.
You acknowledge that when you access a link that leaves the Platform, the site you will
enter into is not controlled by us and different terms of use and Privacy Policy may apply. By
assessing links to other sites, you acknowledge that we are not responsible for those sites.
We reserve the right to disable links to and / or from third-party sites to the Platform,
although we are under no obligation to do so.
15. Severability
If any of these Terms of Use should be determined to be illegal, invalid or otherwise

unenforceable by reason of the laws of any state or country in which these Terms of Use are
intended to be effective, then to the extent and within the jurisdiction where that term is
illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of
Use shall survive, remain in full force and effect and continue to be binding and enforceable.
16. Non-assignment
You shall not assign or transfer or purport to assign or transfer the contract between you
and us to any other person.
17. Governing law and dispute resolution
These Terms of Use are governed by the laws of India. Any action, suit, or other legal
proceeding, which is commenced to resolve any matter arising under or relating to this
Platform, shall be subject to the jurisdiction of the courts at New Delhi, India.
18. Waiver. Any waiver of any provision of this Terms of Use, or a delay by any party in the
enforcement of any right hereunder, shall neither be construed as a continuing waiver nor
TERMS
create an AND CONDITIONS
expectation of non-enforcement of that or any other provision or right.
19. Contact Us
Grievance Officer/Nodal Officer
In accordance with (1) Information Technology Act, 2000 and rules made there under, and
(2) Consumer Protection (E-Commerce) Rules 2020 the name and contact details of the
Grievance Officer/Nodal Officer is provided below:
Saurabh Deshpande
Swiggy Limited
Reg Office: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103 Phone: +91
- 80 6842 2422
Email: support@Swiggy.in
Time: Monday - Friday (9:00 - 18:00)
20. Notice and Take Down Policy Template and Procedures
Swiggy has put in place IP Notice and Take Down Policy (" Take Down Policy") so that
intellectual property owners could easily report listings that infringe their right to ensure
that infringing products are removed from the site, as they affect buyer and good’s seller
trust.
Only the intellectual property rights owner can report potentially infringing products or
listings through Take Down Policy by way of Notice of infringement in the specified format. If
you are not the intellectual property rights owner, you can still help by getting in touch with
the rights’ owner and encouraging them to contact us. Note: Swiggy does not and cannot
verify that Merchants have the right or ability to sell or distribute their listed products or
services. However, Swiggy is committed to ensure that item listings do not infringe upon
intellectual property rights of third parties once an authorized representative of the rights
owner properly reports them to Swiggy.
Reporting Instances of Intellectual Property Violations: To file a notice of infringement with

Swiggy, you must provide a written communication (by email or regular mail) that sets out
the information specified in the list below. The User hereby acknowledges and agrees that,
should the User materially misrepresent that any content or material on the Platform
infringes the User's intellectual property rights, the User shall be responsible for all
damages, including but not limited to costs and reasonable attorneys' fees, incurred by the
Swiggy or any affected third parties as a result of such misrepresentation. It is strongly
advised that the User, uncertain of their ownership of the intellectual property rights in
question, seek legal counsel prior to making any such claims of infringement on the
Platform.
To expedite our ability to process your request, below format shall be used:
Identify with sufficient detail the protected work that you believe has been infringed. This
includes identification of the web page or specific posts, as opposed to entire sites. Posts
must be referenced by either the dates in which they appear or by the permalink of the
post. Include the URL to the concerned material infringing your intellectual property right(s)
[URL of a website or URL to a post, with title, date, name of the emitter], or link to initial post
with sufficient data to find it;
Identification of the material that is claimed to be infringing or to be the subject of
infringing activity and that is to be removed or access to which is to be disabled, and
information reasonably sufficient to permit Swiggy to locate the material
Information reasonably sufficient to permit Swiggy to contact the complaining party, such
as an address, telephone number, and, if available, an email address at which the
complaining party may be contacted;
The following mandatory statement: "I have a good faith belief that use of the material in
the manner complained of is not authorized by the intellectual property right(s) owner, its
agent, or the law";
The following mandatory statement: "I swear, under penalty of perjury, that the information
in the notification is accurate, and that I am the intellectual property right(s) owner or
authorized to act on behalf of the owner of an exclusive intellectual property right(s) that is
allegedly infringed";
Sign the document with either your physical or electronic signature; and Send the written
communication to: Email to grievances@Swiggy.in
Format of notice of infringement:
To
Swiggy Limited, No.55, Sy.no. 8-14, I & J Block, Ground Floor, Embassy Tech Village, Outer
Ring Road, Devarabisanahalli, Bangalore - 560103, India
I, < > of < > do solemnly and sincerely declare as follows:
I am the owner of certain intellectual property rights, said owner being named (" IP Owner").
I have a good faith belief that use of the material in the manner complained of is not
authorized by the intellectual property right(s) owner, its agent, or the law therefore infringe
the IP Owner's rights. Please expeditiously remove or disable access to the material claimed
to be infringing.
I may be contacted at:
Name Designation/Title & Company
Postal Address (with Pin code)
Email Address (correspondence) Telephone/Fax
I swear, under penalty of perjury, that the information in the notification is accurate,
and that I am the intellectual property right(s) owner or am authorized to act on behalf of
the owner of an exclusive intellectual property right(s) that is allegedly infringed and I make
this declaration conscientiously believing it to be true and correct.
Declared by < >

on < > ___________________________________ at < > ________

Truthfully,
Signature
(Important Note: (a) Swiggy shall be unable to process requests which do not specify exact
product IDs or URLs. Please do not provide links to browse pages or links of search queries
as these pages are dynamic and their contents change with time. (b) Swiggy shall not
consider an incomplete request. (c) Swiggy's response to such request will include removing
or disabling access to material claimed to be the subject of infringing activity. For a
detailed term of use of our Platform, please visit https://www.swiggy.com/terms-and-
conditions).

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11/5/24, 9:34 AM Terms & Conditions | Swiggy

TERMS AND CONDITIONS

Swiggy enables delivery of such Orders or completion of Tasks at select localities of

2. Account Registration And Eligibility

2.1. Access to the Platform

4. Use of Platform and Services

Swiggy is not responsible for any unsatisfactory or non-performance of services or breach

5. Obligations Pertaining to Usage of Platform

5.1. By using the Platform you represent and warrant that:

regulations, including those related to data privacy, international communications

threatens the unity, integrity, defence, security or sovereignty of India, friendly

international laws, foreign exchange laws, statutes, ordinances and

Your correspondence or business dealings with, or participation in promotions of,

5.2. Terms of Service

6. Order Booking and Financial Terms

7. Cancellations and Refunds

9. Additional terms for other services-

1. the advice/information/opinion on diagnosis the Buyer may receive could be limited

commercial carbons or industrial diamonds, currency of any nationality, securities, coupons,

Restaurant or merchant or from any promotion, offer, product or service of any

Unless otherwise stated, Offers can only be used on our Platforms.

cannot be exchanged for cash not valid on take away or delivery;

can only be availed in the selected city or authorised Restaurants; and

Other terms and conditions

Liability Limitations. EXCEPT AS EXPRESSLY SPECIFIED HEREIN, IN NO EVENT SHALL

Disclaimer of Warranties. YOU UNDERSTAND THAT USE OF THE DINEOUT SERVICES IS

Effective from 30th August 2023

Subscription Fee, Payment and Activation:

Modification/ Cancellation of membership by Swiggy

General Terms & Conditions:

2 coupons from June 16 to July 15;

2 coupons from July 16 to August 15; and

2 coupons from August 16 to September 15; and

IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN SWIGGY'S CONDITIONS OF USE

For more details on our sellers

11. Access to the Platform, Accuracy and security

Relationship with operators if the Platform is accessed on mobile devices

(ii) claims arising under consumer protection or similar legislation.

DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF

WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY

AND CLAIM YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD

WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE

THE INFORMATION PROVIDED HEREUNDER IS PROVIDED "AS IS". WE AND / OR OUR

IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION,

13. Intellectual property

Treatment of information provided by you

We process information provided by you to us in accordance with our Privacy Policy.

14. Third Party Content

If any of these Terms of Use should be determined to be illegal, invalid or otherwise

17. Governing law and dispute resolution

Grievance Officer/Nodal Officer

Time: Monday - Friday (9:00 - 18:00)

20. Notice and Take Down Policy Template and Procedures

Reporting Instances of Intellectual Property Violations: To file a notice of infringement with

Format of notice of infringement:

I, < > of < > do solemnly and sincerely declare as follows:

I may be contacted at:

Name Designation/Title & Company

Postal Address (with Pin code)

Email Address (correspondence) Telephone/Fax

on < > ___________________________ at < >