Chapter 4

CHAPTER 4
RESULTS AND DISCUSSION
3.1 Introduction
This study aims to understand and address the challenges in sublet operations after sales at
ACM Batu Caves by providing practical recommendations plan to improving operational
efficiency and reducing costs. This chapter describes the analysis of the data obtained and
examines the development of the proposed strategy to achieve the study's objectives.
3.2 Data Analysis
Descriptive Statistics: Analysis of numerical data to determine the frequency and types of
subletting, cost implications. (Graph: frequency type of service over rm1000, frequency of
vendor, markup price been charge to company)
Current State Analysis:

Already have hand tools, special tools and scan tools.
Complete toolbox for each technician – 16
Total service Bay –
4 pose lift:
3000 kg – 4
5000 kg – 7
12000 kg – 1
13608 kg – 1
Inspection pit bay (trench beneath vehicle) – 4
Air compressor tank:

1380 Kilo pascal – 2
1130 Kilo pascal – 1
Technician by class level:
Root Cause Analysis (Fishbone Diagram):

Head of fishbone: High Reliance on External Vendors
Man:
Limited In-House Staff / Technicians
Insufficient Training for Internal Staff
Lack of Specialized Personnel and Expertise
Machines:
Lack of Equipment and Machinery
Long (ROI) Time
Limited Space in Workshop
Method:
Vendor Performance Variability
Poor Quality Control Processes
Measurement:
High Administrative Overheads
Budget Constraints
SWOT Analysis:
3.3 Strategy Development & Implementation Planning
Investment in Workshop Equipment

Needs Assessment: Conduct an assessment and reason to determine which equipment would
provide the most significant cost reduction benefits. Suggested machine 1 unit each:
 Wheel Alignment machine
 Tyre Changer machine
 Tyre Balancing machine
 HVAC Vacuum machine
Cost-Benefit Analysis: Perform a cost-benefit analysis to justify the investment in new

equipment. Calculate the visual cost price for each machine or equipment if investing and
how long to gain profits from each machine.
Implementation Plan: Develop a plan for acquiring, installing, and maintaining new
equipment.
Reducing the Number of Vendors

Vendor Evaluation: Review current vendors to cut the type of service that can be done in-
house if equipment and training are improved.
Vendor Consolidation: Identify on those who offer the best value cost and specialist. Reduce
the number of vendors to gain volume discounts and streamline processes.
Enhancing Staff Capabilities

Skills Gap Analysis: Assess current staff capabilities and identify gaps in skills or knowledge
that affect efficiency.
Training Programs: Develop or enhance training programs to address identified gaps and
improve staff performance.
Customer Communication and Scheduling:

Proactive Communication: Develop a proactive communication strategy to keep customers
informed about maintenance schedules, reducing last-minute repairs and associated costs.
Flexible Scheduling: Implement flexible scheduling to manage peak times and reduce the
need for sublet services during high-demand periods.
3.4 Cost benefit analysis

Execution & Evaluation: Evaluating the impact of the financial advantages and
disadvantages of decision made.
3.6 Discussion
To discuss any practical applications or recommendations based on findings.
To suggest areas for future research based on your findings and limitations
Process Optimization:
• Lean Six Sigma Practices: Implement Lean Six Sigma methodologies to identify
inefficiencies in current processes and eliminate waste.
• Workflow Automation: Utilize software to automate and streamline scheduling, parts
ordering, and job tracking to improve efficiency and reduce downtime.
Risk Management
Risk Identification: Identify potential risks associated with each strategy component, such as
resistance to change or equipment malfunctions.
Mitigation Strategies: Develop mitigation plans to address these risks proactively.
Reporting and Documentation
Documentation: Keep detailed records of the process, decisions made, and outcomes
achieved.
Reporting: Prepare regular reports to track progress and demonstrate the effectiveness of the
strategies to stakeholders.

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CHAPTER 4

RESULTS AND DISCUSSION

3.2 Data Analysis

Current State Analysis:

Inspection pit bay (trench beneath vehicle) – 4

Air compressor tank:

Root Cause Analysis (Fishbone Diagram):

Investment in Workshop Equipment

Cost-Benefit Analysis: Perform a cost-benefit analysis to justify the investment in new

Reducing the Number of Vendors

Enhancing Staff Capabilities

Customer Communication and Scheduling:

3.4 Cost benefit analysis

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