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    Ezz Eldin Mahmoud Mahmoud.

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    Ezz Mahmoud

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    Ezz Eldin Mahmoud Mahmoud.

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    Ezz Mahmoud
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    © All Rights Reserved
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    Download as pdf or txt
    5 views2 pages

    Ezz Eldin Mahmoud Mahmoud.

    Uploaded by

    Ezz Mahmoud

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    EZZ MAHMOUD IBRAHIM

    Software Engineering
    IT Support Specialist‫‏‬

    CONTACT PROFILE

    +971506929764 Motivated Software Engineer with expertise in IT Help Desk and network
    administration. Possesses strong technical and interpersonal skills,
    ezzmahmoud2109@gmail.com
    including problem-solving, leadership, and teamwork. Capable of efficiently
    www.linkedin.com/in/ezz-mahmoud executing and managing IT projects, consistently achieving outstanding
    results in dynamic work environments.
    Abu Dhabi

    WORK EXPERIENCE
    EDUCATION
    Customer service Apr 3, 2024 - Aug 29, 2024
    Bachelor of Computers and Information
    Vodafone Egypt
    (Software Engineering)
    Clarify the issue by asking open-ended questions. This shows you’re engaged and
    Faculty of Computers and Information, want to help.
    Mansoura University Provide clear options for resolving the issue. Empowering customers with choices
    Graduation Date: June 2022 can make them feel more in control.
    Use simple language and avoid jargon. Make sure your message is easy to
    understand.
    After interactions, take time to reflect on what went well and what could be improved.

    TECHNICAL SKILLS
    Military - IT Help Desk Jan 1, 2023 - Mar 1, 2024

    Programming Languages (Python, Java, Egyptian Armed Forces


    C++)
    Timely response to service issues and requests.
    Install and Configure Software and Back up all network files daily.
    Hardware Systems, Printers and Scanners Installation and configuration of computer hardware, software, systems, and networks.
    Manage Security and Set Up Accounts on Solve all server problems and ensure its connection to the system Through Tickets.
    Mobile, Desktops and Laptops Ongoing monitoring and maintenance of computer systems and networks.
    Creation of accounts for new users.
    Plan and Implement Maintenance Upgrades
    Repair and replacement of equipment as necessary.
    respond to Breakdowns and other
    Support for office, facility management, and infrastructure.
    Technological Troubles investigate, Diagnose
    and Solve Hardware and Software Issues
    Intern - Marketing Planning and Consumer Behavior
    Consulting of Computers and Information Center (CCIC) August 1, 2021 - October 1, 2021

    SOFTS KILLS Attended trainingsessions on marketing planning and management.


    Successfully passed all requirements and final project.
    Adaptability and flexibility Learned to conduct market analysis and identify consumerbehavior patterns.
    Developed skills in creating effective marketing strategies and campaigns.
    Effective Communication
    Participated in a final project that involved formulating, implementing, and evaluating
    Leadership and Team Collaboration a comprehensive marketing plan.

    Problem Solving and Decision Making


    Summer Training Intern (CCNA) 2021 (120 hours)
    Time Management and Prioritization
    Information Technology IndustryDevelopment Agency
    Presentation Skills and Public Speaking (ITIDA) and National Telecommunication Institute (NTI)

    Utilized Cisco Packet Tracertechnology for designingand simulating various


    network environments.
    LANGUAGES Contributed to developing and implementing strategies to enhance network
    security and performance.
    Arabic Implemented VLANs and ACLs to organize and protect trafficflow on the network.

    English
    WORK EXPERIENCE
    Summer Intern June 2021
    BM L&DAcademy (Banque Misr)

    Analyzed customer data and providedrecommendations to enhancedigital


    marketing campaign effectiveness.
    Contributed to developing digital advertising strategies to promote banking services.
    Participated in executing advertising campaigns to increase service awareness.

    Interconnecting Cisco Networking Part 2 (ICND2) May 2021


    Intrast Integrated Training & Business Solutions of Egypt

    Successfully completed training on advancednetworking concepts and techniques


    Gained expertise in configuring and troubleshooting Cisco network devices.
    Acquired skills in implementing advanced routing and switching technologies.
    Engaged in practical labs to solidify understanding of Cisco network operations.

    Intern - CCNA (Routing & Switching) July 19, 2020 - September19, 2020
    Consulting of Computers and Information Center (CCIC)

    Configured and managed OSPF and EIGRP routing protocols.


    Administered and resolved networkissues to ensurestable connectivity within defined standards.
    Efficiently addressed network challenges to maintain service continuity for users.

    CERTIFICATIONS

    Cisco Certified Network Associate (CCNA) Feb 2022


    Training Certificate - Marketing Planning& Consumer Behavior( Issued by: Consulting August 1, 2021 - October 1, 2021
    of Computers and Information Center (CCIC) )
    Summer Training Program Certificate ( Issued by: BM L&D Academy (Banque Misr) ) June 2021
    Certificate of Achievement - Interconnecting Cisco Networking Part 2 (ICND2) May 2021
    ( Issued by: Intrast Integrated Training & Business Solutions of Egypt, New Horizons ,
    Computer Learning Centers
    ICDL (International Computer Driving License) Academic Profile August 2019

    Online Courses
    CompTIA A+
    Network+
    How to Troubleshoot Hardware and Software
    Time Management for Personal & Professional Productivity

    PERSONAL INFORMATION
    Nationality: Egyptian Religion : Muslim Marital status: Single

    Date of Birth: July 1, 2000 Military service: Complete International driving license

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