Ahmad J.

Hoshieh
Address: Ramallah, Palestine | Mobile: (+972)-59-759-7043 | ahmad.hosheah85@gmail.com | Linked In :
www.linkedin.com/pub/ahmad-hoshya/8b/87/185/
Project Management Professional (PMP)® - Credly

ICT Development & Cloud Technical Lead

Profile
With over 15 years of experience as Senior Software Engineer. I have worked on small, medium, and large-scale
projects and team lead of Six employees and Manage SLA for large Vendors such as Hulul, Experts, Microsoft and
Cisco.

ACADEMIC ACHIEVEMENTS:

Education: BCE (Computer Engineering)

Al-Quds University, Jerusalem, Palestine, Grade :78.8%

High School: Primary and Secondary Education

Almalik Ghazi Secondary School, Tawjihi Grade :93.9%

PROFESIONAL SUMMARY:
Experienced as Senior ASP.NET Full Stack Developer having more than 14 years Software Application
Development for Contact Center. Strong experience in all facets of The Software Development Life Cycle (SDLC)
and Familiar with CI/CD pipelines.

Experienced as Senior IVR Developer with expertise in Interactive Voice Response (IVR) solutions using Cisco
UCCE (Unified Contact Center Enterprise) and Asterisk platforms. Proven track record of developing custom IVR
applications that enhance customer experience, increase operational efficiency, and drive business growth.
Skilled in programming languages such as Java,ASP.NET and PHP, with a deep understanding of telephony
protocols, SIP trunking, and VoIP technologies.

Experienced PLSQL Developer with Proficient in writing complex PLSQL code, stored procedures, functions,
triggers, and packages to support business applications. Skilled in performance tuning, query optimization, and
database administration tasks. Experienced in working with Oracle databases and familiar with database design
principles. Strong analytical and problem-solving abilities, with a focus on delivering efficient and reliable
database solutions.

Dynamic and results-oriented Technical Lead with over 10 years of experience leading and mentoring teams in
information technology. Proven track record of successfully managing IT projects, providing technical guidance,
and driving innovation to achieve business objectives. Skilled in overseeing application development, network
infrastructure, systems administration, cybersecurity, and implementing emerging technologies to optimize
operations and deliver exceptional IT solutions.

EMPLOYMENT HISTORY:

Senior FULL STACK DEVELOPER AT Experts Turnkey Solution, PALESTINE, June 2024 – PRESENT.
 Developing the Hukumati Project in collaboration with Ministries, utilizing Microsoft Technologies and
ASP.NET C#.

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  Follow integration API through X-ROAD Security System.
 Self-Study Angular17 but still have no work Experience

FULL STACK DEVELOPER Team Leader AT JAWWAL TELECOM, RAMALLAH, PALESTINE, FEB 2010 – May 2024.
• I am experienced in Windows and web development with Microsoft technologies using C#,
ASP.NET,VB.NET,ADO.NET and LINQ web service. I have a working experience with Model View
Controller(MVC) and have been involved in maintaining versions of source code using TFS (Team
Foundation Server) I have also designed and developed web user controls, master pages, validation
controls, and CSS files using technologies like AJAX Toolkit, JQuery, JavaScript, Telerik UI controls, XML,
HTML, and DHTML. when working on a new project, i like to speak with my clients so that I can have a clear
understanding of their needs and vision of the project. Thank you in advance for your time and
consideration. I look forward to working with you soon.
• Web Application development using ASP.NET and MVC Core , HTML,CSS , Javascript,BootStrap and JQuery.
1. Develop Enterprise Ticketing System and CMS.
2. Develop Call Back Application
3. Develop Survey Management System and Post Call Survey Applications
4. Desktop application development using VB.NET and maintenance, especially CTI app (softphone app from
cisco).
5. Develop Gadgets (JavaScript, XML, HTML and CSS) for Contact Center.
6. Integrate systems by invoke and develop APIs (web services SOAP and Web API RESTFULL).
7. Develop windows services and worker process.
8. Messing apps between the team using Web Socket and Microsoft SignalR.
9. Facilitate Applications integrations with CRM and other systems.
10. develop customer Live Experience Index system.
11. Develop CHATBOT system using Microsoft bot framework,CM.com and Sprinklr on FB and WhatsApp to
respond on customer inquiries and FAQs.
12. Working on developing Arabic NLP using Artificial intelligent technology.

IVR DEVELOPER Team Leader AT JAWWAL TELECOMUNICATION COMPANY, RAMALLAH, PALESTINE, FEB 2010 –
PRESENT
1. Extensive experience in Cisco UCCE scripting, including Call Studio, CVP (Customer Voice Portal), and VXML
(Voice XML).
2. Proficient in Asterisk dial plan scripting, AGI (Asterisk Gateway Interface), and integrating Asterisk with
third-party applications.
3. Strong knowledge of telephony protocols such as SIP, RTP, and PSTN, with hands-on experience in
configuring SIP trunks and gateways.
4. Expertise in integrating IVR systems with CRM platforms and Data Ware House (e.g., Salesforce, Microsoft
Dynamics, Sugar CRM) and databases (SQL, MySQL) to provide personalized customer interactions.
5. Proactive problem solver with a focus on continuous improvement and staying updated with the latest
trends and technologies in IVR development.
6. Seeking a challenging role where I can leverage my skills in UCCE and Asterisk IVR development to create
innovative solutions and contribute to the success of the organization.

ICT SYSTEMS SUPPORT Team Leader AT JAWWAL TELECOMUNICATION COMPANY, RAMALLAH, PALESTINE, FEB
2010 – PRESENT
1. UCCE System Support.
2. Cisco Web view and CUIC Reporting support.
3. Manage Service Level Agreement (MSA) with Hulul for IT Business Solution (Data Center Management,
Exchange 2007, Exchange 2013, Domain Controller, e-Fax, ISA2006, TMG, Proxy Chain Server, DHCP, DNS,
internet, PRI, I Fiber, IPVPN, E-VPN, Fiber installation, cisco ASA, IPS Tipping Point Management, Symantec
Antivirus, WSUS, Service Desk, Infrastructure, Backup Solutions, SANs management, Core Switchs, routers,
SOC, Databases…etc.).
4. IEX administrator (Work Force Management System).
5. Asterisk administrator (PBX, Centos, MY SQL).
6. IPGuard Administrator (Small DLP Solution Data Leakage Prevention)

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 7. IPS Monitoring Logs and follow security logs with system Administrators 8. Follow with procurements for
system needs and requirements
9. Work a small project on Power BI.
10. Security Officer: ISO 27001 implementation, Business Continuity Plan, Risk Assessment.
11. Support business on reporting and business intelligent and develop KPI Reporting Dashboard

TECHNICAL SUPPORT AT HADARA, RAMALLAH, PALESTINE, MAY 2009 – FEB 2010.

1. ADSL Line Technical Support answering customer's inquiry on call center
2. Hosting, FAX and domain Support

PROFESSIONAL CERTIFICATES:

Ecommerce and SEO Build eCommerce websites with WordPress & WooCommerce , Udmey ,
Tanzeel Ur Rehman,16 Hrs , May-2024

PMP Project Management Professional, Milestone Company,Ramallah,35

Hours , Zyad elhassan , Nov 2021

ASP.NET MVC Core 5 Microsoft programming Language using ASP.NET MVC Core
5,Experts,Attalah Eseid,40 Hrs, Dec-2020

The Joy Of Conflict Resolution The Joy Of Conflict Resolution workshop , Ranada Azar , May 2019
workshop

Asterisk administration and Asterisk administration and development course for 60 Hours ,
development Ramallah, Palestine, Fadi Abed,Feb-2017

ASP.NET MVC Web Microsoft programming Language using ASP.NET MVC

Application 5 5,Experts,Mohammad Qalalwa,40 Hrs , Feb-2017

Security  Information Security Foundations Course for Technical Staff,15 Hours,

IT Security, Jericho, Nov-2011
 Secure Coding Essentials Course ,15 Hours, IT Security, Jericho,
April2014
 Incident Handling Core Concepts , Rabi Barakat ,15 Hours

 IPS administration advanced, 25 Hours.

 IBM Security App Scan Online Training.

 Web ethical attack with cystack ,9 Hours.

Human Resources Job Hay Group Job Evaluation Training ,30 Hours ,Jordan,2015
Evaluation
‫ر‬ Knowledge kingdom 18 Hours (Dr.Maly Akroosh) ,Amman Jordan ,
‫شافية‬ ‫اإل‬ ‫المهارات‬
Nov-2017
‫المتقدمة‬
‫واإلبداع‬
‫واالبتكار‬
‫المتم ي‬
IBM APP Scan Online training from IBM company 2016, 9 Hours

Windows Azure Head Way Academy 70 Hours (Mohammad Qalalweh) Azure Book
10979B,Rammallah ,2015

Oracle DBA Oracle 11g Database administration Workshop 1 ,70 Hours, Sharif
Siouri, Experts for Turnkey Solution,Oct-2013

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 Leader Ship Leader Ship Training, Excellence Company, Jericho, September-2013

Web Applications MercyCorps,Allam Aghbar,June-2013

Development using PHP &
MYSQL
Civil Defense Civil Defense,12 Hours ,Betonya,Ramallah,2012

WFM IEX total View administration Workshop ,40 Hours ,Jordan ,2012

CVP-I 8 Customer Voice Portal Version 8 Implementation (CVPI) ,40 Hours ,fast
lane training Center Dubai,Dec-2011

MCSE Microsoft Certified Systems Engineer

MCTS (VISTA , ISA2006,Exchage 2007) ,Galaxy, Ramallah

Java OOB Java Programmer course & Developer course ,Alnoor Center for
training,2004

Languages:
Speak Read Write
Arabic Excellent Excellent Excellent
English Very Good Excellent Excellent