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    Complaints Diana

    Uploaded by

    Reda ahjab

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Complaints Diana

    Uploaded by

    Reda ahjab
    3 views2 pages

    Original Title

    COMPLAINTS DIANA

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    3 views2 pages

    Complaints Diana

    Uploaded by

    Reda ahjab

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    R: Good evening, sir. How can I help you?

    C: My room is dirty. There’s dust on the furniture, the


    sheets aren’t fresh, and the bathroom was a mess.

    R: I’m very sorry to hear that, sir. This is not our


    standard SERVICE, SO THANK YOU FOR BRINGING THAT
    TO MY ATTENTION. Would you like our housekeeping
    team to clean it right away, or would you prefer a
    different room?

    C: I’d like a different room.

    R: Of course. Let me check availability. [pauses] We


    have another room ready for you. May I help with your
    luggage?

    C: Yes, please.

    R: Right away, sir. I apologize again for the


    inconvenience and hope you’ll find your new room
    satisfactory.

    C: Hello, I’d like to make a complaint about the food and


    drinks served at your restaurant.

    R: What’s the problem now? HELLO, SIR/MADAM. COULD


    YOU GIVE ME MORE DETAILS ABOUT THE PROBLEM?

    C: The quality was unacceptable. The food was cold, and


    the drinks tasted off.
    R: Well, you can’t expect everything to be perfect, can
    you? OH! I AM SO SORRY ABOUT THIS. THERE SHOULD
    HAVE BEEN A MISTAKE, PLEASE LET ME LOOK INTO IT
    RIGHT AWAY AND THANK YOU FOR BRINGING THAT
    MATTER TO MY ATTENTION.

    C: Excuse me? I’m paying for quality service. I think it’s


    reasonable to expect properly prepared meals and
    drinks.

    R: Look, I’m not the chef. If you didn’t like it, maybe try
    eating somewhere else next time.

    C: This is completely unprofessional. I’d like to speak


    with your manager.

    R: Fine. Wait here, I guess. But don’t expect much to


    change.
    Guest: Hello, I’d like to make a complaint about the food and
    drinks served at your restaurant.

    Receptionist: What’s the problem now?

    Guest: The quality was unacceptable. The food was cold, and
    the drinks tasted off.

    Receptionist: Well, you can’t expect everything to be


    perfect, can you?

    Guest: Excuse me? I’m paying for quality service. I think it’s
    reasonable to expect properly prepared meals and drinks.

    Receptionist: Look, I’m not the chef. If you didn’t like it,
    maybe try eating somewhere else next time.

    Guest: This is completely unprofessional. I’d like to speak


    with your manager.

    Receptionist: Fine. Wait here, I guess. But don’t expect


    much to change.

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