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1. A business analyst (BA) is working on an
implemented software. The client is disappointed
with the development as the software is not able to
achieve the expected value. The BA is analysing the
root cause behind this. It has been discovered that
although the functionalities are correctly
implemented, the response time is low for the users.
What could be the possible solution to address this
problem?

To increase the number of servers for managing the users

To transfer the software from one environment to another

To enhance the performance of the software

To enhance the quality of service of the software

EXPLANATION :
choice a: Incorrect. This is the solution for scalability choice b:
Incorrect. This is the solution for portability choice c: Correct.
Response time measures the performance of the software, so that
needs to be addressed. choice d: Incorrect. This is the solution to
quality. Thus, option c is the correct answer. Section 10.30.3.1.

Correct Answer: c
2. Business Analysts use Metrics and Key
performance indicators (KPIs) to measure the
performance of solutions. What is the truth about
Metrics and KPIs?

These terms are used collectively to define the measurement metrics

KPIs are qualitative whereas Metrics are quantitative measurements

A metric is a quantifiable level of a KPI

A KPI is an indicator of a metric

EXPLANATION :
A key performance indicator (KPI) is one that measures progress
towards a strategic goal or objective whereas a metric is a
quantifiable level of a KPI used by an organization to measure the
progress and is an important component of monitoring and
evaluation. Section 10.28.2 of BABOK. Thus, option C is the correct
answer.

Correct Answer: c
3. Which of the following techniques is appropriate
for representing interactions between the
elements/objectives of a proposed system in
chronological order?

Data Flow Diagrams

Activity Diagrams

Sequence Diagrams

State Modelling

EXPLANATION :
Section 10.42.4.1 - Strengths of Sequence diagrams. It mentions that
Sequence diagrams show the interaction between the objects of a
system in the chronological order in which the interactions occur.
Other diagrams don't show the interactions between the
elements/objects.

Correct Answer: c
4. A business analyst is defining the scope of a
solution. The BA has identified the elements of the
solution and is using a visual model to represent it.
Which of the following is NOT TRUE about Scope
modelling?

Fishbone diagrams can also be used for Scope modelling

External elements (not within the scope) are included in the model because of context

Data flow diagrams can also be used for Scope modelling

Unlike requirements modelling, scope modelling is created without assumptions

EXPLANATION :
Section 10.42.4.1 - Strengths of Sequence diagrams. It mentions that
Sequence diagrams show the interaction between the objects of a
system in the chronological order in which the interactions occur.
Other diagrams don't show the interactions between the
elements/objects.

Correct Answer: d
5. Ross is a business analyst who is currently involved
in estimating the time and effort required for carrying
out elicitation for an e-learning mobile application.
He is using an estimation technique in which each
component of the estimate is given three values -
Optimistic value, Pessimistic value, and Most Likely
value. Then a weighted average for each estimated
component is computed. Which estimation
technique is used by Ross as mentioned in the
question?

Delphi

PERT

Rolling Wave

Rough Order of Magnitude (ROM)

EXPLANATION :
PERT is an estimation technique in which each component of the estimate
is given three values: (1) Optimistic value - It represents the best-case
scenario, (2) Pessimistic value - It represents the worst-case scenario and
(3) Most Likely value. Then a PERT value for each estimated component is
computed as a weighted average: (Optimistic + Pessimistic + (4 times
Most Likely))/6. Thus, it's clear that Ross is using the PERT technique in this
case. (Refer Section 10.19.3.1 of BABOK guide)

Correct Answer: b
6. Nancy is working towards establishing a consistent
vocabulary describing business information and the
relationships within that information. She is creating
a data model for this purpose that is independent of
any solution or technology. This data model can be
used to represent how the business perceives its
information. Which type of data model is being
created by Nancy?

Physical Data Model

Transactional Data Model

Logical Data Model

Conceptual Data Model

EXPLANATION :
The conceptual, logical, and physical data models are developed for
different purposes. Conceptual data model: is independent of any
solution or technology and can be used to represent how the
business perceives its information. Refer to Section 10.15.2 of BABOK
guide. There is no type of data model which is known as
Transactional Data Model.

Correct Answer: d
7. George is searching for a vendor for new software.
He wants to ensure that a competent vendor is
selected. Which of the following is NOT a method of
formal vendor assessment?

RFI

RFQ

RFT

RFD

EXPLANATION :
D - The assessment may be formal through the submission of a
Request for Information (RFI), Request for Quote (RFQ), Request for
Tender (RFT), or Request for Proposal (RFP). BABOK 3 - Technique -
Vendor Assessment - 10.49.2.

Correct Answer: d
8. Jude is working as a Business analyst. He needs to
create a method that will promote a common
understanding of the business domain and better
communication among all stakeholders. Which
technique will help Jude?

Functional Decomposition

Interface Analysis

Glossary

Process Analysis

EXPLANATION :
C - A glossary defines key terms relevant to a business domain.
BABOK 3 - Techniques - Glossary - Section 10.23.1

Correct Answer: c
9. Mohan wants to create a model that shows the
movement and transformation of data between
entities and processes. Mohan should use which of
the following techniques?

Data Flow Diagrams

Data Dictionary

Process Diagram

Sequence Diagrams

EXPLANATION :
Data flow diagram is used to show the transformation and flow of
data through processes. Section 10.13.1 and 10.13.2

Correct Answer: a
10. Which one of the following is TRUE about the user
story format/structure?

It has a mandatory structure of As a <who>, I need to <what>, so that <why>

It has a mandatory structure of Given...When...Then

It has no mandatory structure

It has a mandatory structure of As a <who>, You need to <what>, so that <why>.

EXPLANATION :
User story has no mandatory structure so options A, B, and D are
incorrect. Section 10.48.3.2

Correct Answer: c
11. Which of the following is not TRUE about the user
story?

It is used to represent functional requirements

It is not used to represent non-functional requirements

It is a textual representation of requirements

It also includes the reason why functionality is needed

EXPLANATION :
User stories can be used to represent functional as well as non-
functional requirements. For example, we can write a user story for a
non-functional requirement as follows:<br/>As a user, I want the site
to be available 99.999 percent of the time so that I can use it anytime
to make a purchase. Thus, the correct answer is option b. Section
10.48.3.2 of BABOK.

Correct Answer: b
12. A system has the following requirements:<br/>
Once the member enters all the credit card details
and clicks on <bold>Submit</bold> button, the
details are submitted to the payment gateway to
complete the transaction. <br/> Identify the actor or
actors in this case.

Member

Member and payment gateway

Member, site, and payment gateway

Payment Gateway

EXPLANATION :
Actor is a person or a system external to a solution to interact with the
solution itself. In this case, Member is the primary actor in the transaction,
and payment gateway is the secondary actor whereas payment gateway
is the solution. Both of them are actors (external entities), who participate
in the completion of the payment transaction, and hence the correct
answer is option b. Section 10.47.3.2 BABOK

Correct Answer: b
13. All unit test cases must be run successfully and
results are shared to verify. This is an example of?

Requirements

Test Scenario

Verification

Acceptance Criterion

EXPLANATION :
This is an example of acceptance criterion and not others. As per
BABOK 10.1.1, Acceptance criteria are used to define the
requirements, outcomes, or conditions that must be met in order for
a solution to be considered acceptable to key stakeholders.

Correct Answer: d
14. How easy is the user interface (UI) for the business
and for end-users?. What does this statement
represent?

This is an example of evaluation criteria

This is an example of acceptance criteria

This is an example of a test case

This is an example of a requirement

EXPLANATION :
This statement represents an evaluation criterion for evaluating
multiple solution/design options. Evaluation criteria are the
measures used to assess a set of requirements in order to choose
between multiple solutions. Section 10.1.1, BABOK

Correct Answer: a
15. A business analyst follows an operations
manager, working on the shop floor to understand
the nature of his job. Which of the following correctly
describes this activity?

Conducting Survey

Conducting Observation

Conducting focus group study

Conducting Reviews

EXPLANATION :
This is an observation technique where requirements and nature of
work is investigated by shadowing the stakeholder, as he/she
performs day to day activity. It is also known as job shadowing.
Technique 10.31, BABOK.

Correct Answer: b
16. A business analyst is part of an ERP
implementation for a trading company spread
across 16 countries. Its offices have local
infrastructure, using 3rd party hosting or having its
own data centres. The BA is studying the
requirements. What should the BA be particular
about?

Assessing the technical capabilities

Defining the transition requirements

Assessing the people and culture

Stakeholder analysis and collaboration

EXPLANATION :
The options B, C and D are not completely out of context but if you
study the question, it talks about varying infrastructure and sets the
context for the question. So, the correct answer is to assess the
technical infrastructure to check the organizational readiness.

Correct Answer: a
17. John, a business analyst (BA), is working on
analyzing the current state of the organization. John
is very much interested in understanding what the
organization can do with its current state of
operations. He then wants to look at the future state
that is envisaged for the organization and identify
gaps. He also wants to compare the current state of
the organization with the best in the industry. Which
techniques do you think can come in handy for this
task?

Techniques that can be used are – Concept Modelling &amp; Business

Model Canvas

Techniques that can be used are – Business cases &amp; Concept

D12Modelling .D15

Techniques that can be used are – Benchmarking Analysis &amp; Business

Capability Analysis.

Techniques that can be used are - Benchmarking Analysis &amp; Business

Model Canvas.

EXPLANATION :
Correct Option: “John is very much interested in understanding what the
organization can do with its current state of operations. He then wants to look at
the future state that is envisaged for the organization and identify gaps.” – This
can be done by using the Business Capability Technique. “compare the current
state of the organization with the best in the industry.” – This is achieved using
benchmarking. BABOK 6.1.6 point 1 &amp; 2 Wrong Options: None of the other
options get both the techniques correct. Refer BABOK 6.1.6 for reading more about
each of the technique.
Correct Answer: c
18. A software company is performing a current state
analysis of the enterprise. The BA team while analyzing
the external influencers for the enterprise has observed
that most of the other players are shifting their
datacenters to external cloud management vendors to
go lean and cut operational costs. Also, the customers
using the application of the company have seen a drop
in their disposable income due to inflation. Which
external factors should the BA team consider while
performing their analysis?

Factors to be considered are – Competitors &amp; Customers.

Factors to be considered are – Suppliers &amp; Political &amp; regulatory Environment.

Factors to be considered are – Industry structure &amp; Macroeconomic factors.

Factors to be considered are – Customers &amp; Technology .

EXPLANATION :
Correct Option: A common change across all industry players
indicates Industry structure change. A change is customer buying
power is due inflation is a macroeconomic factor. BABOK 6.1.4 point 8
Wrong Options: None of the other options identify both the factors
correctly. For explanation of the other factors refer to BABOK 6.1.4
point 8.

Correct Answer: c
19. A team of business analysts (BA) is working on
analyzing the capabilities and processes of an
organization for an upcoming project. The project is
mainly about coming up with innovative solutions to
address the issues of the organization’s customers. The
BA team wants to identify the gaps between the desired
future state and the current state of the organization.
Which view of the enterprise will be useful for the BA
team to perform the gap analysis for this project?

The BA team should use the process-centric view of the organization.

The BA team should use the domain-centric view of the organization.

The BA team should use the capability-centric view of the organization.

None of the above .

EXPLANATION :
Correct Option: The project is for coming up with innovative solutions
hence the BA team needs a capability-centric view of the organization as
capabilities are normally organized in functional hierarchy which will help
in this type of gap analysis. BABOK 6.1.4 point 3 subpoint 2 Wrong Options:
Option1 – This is useful when the nature of the project is to improve the
current activities of the organization Option 2 – No such view exists .

Correct Answer: c
20. A company’s management team has provided the
business need for a change to its business analysis
team. The management team expects the business
analysis team to come up with the corresponding
business level requirements for the needs. The BA team
already has access to all the guidelines and tools
required for this task. What should be the next important
step for the BA team to achieve this ask?

The BA team should conduct elicitation sessions and confirm the results to
understand the current state.

The BA team should speak with the project sponsor and understand the
business needs for the project.

The BA team should perform a workshop with the business stakeholders to

understand the needs better.

The BA team should perform the task of analyzing the scope of the project
to understand if all the business needs are being addressed.

EXPLANATION :
Correct Option: To come up with business requirements the inputs are
elicitation results and needs for the task analyze current state. BABOK 6.1.3,
fig 6.1.1, 6.1.8 <br>Wrong Options: Option 2 – This task already been
completed in the given scenario. Option 3 – This task has already been
completed as per the scenario. Option 4 – The scope of the project will be
determined only when the business requirements are determined. This is a
pre-mature step for the scenario.

Correct Answer: a
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