TERMS AND CONDITIONS FOR BOOKINGS – TRAINING

1.0. Booking Arrangements:

1.1. Bookings can be arranged by either online through our website, e-mail, telephone
call or in person with a member of our Sales Department at International Safety
Training College Ltd. Hal Far Road, Hal Far BBG3000, Malta.

1.2. Upon receipt of your confirmation we will send you by fax or e-mail a copy of the

confirmed course booking details along with any joining instructions. These will

advise you of what is required of you and/or any participant you book onto a course.

Should any part be incorrect please advise our Administration Department

immediately and they will make all the necessary adjustments.

1.3. By confirming your booking you are accepting our terms and conditions on behalf of

yourself, your company or any person you book onto a course. All confirmations of

bookings should be sent to a member of our sales team by letter, e-mail or fax.

Should you have any queries regarding our terms and conditions please contact a

member of our sales department immediately to discuss the issues of your concern.

1.4. If your company uses a Purchase Order system, please ensure that the relevant

Procedure is completed at least one week prior to the course commencement.

2.0. Course commencement date:

2.1. It is the company’s and/or delegate’s responsibility to ensure arrival before the

course start time etc. This would have been detailed on our Booking Confirmation

and/or the Joining Instructions. We will be unable to accommodate anyone who

2.2. Delegates should bring with them formal identification (passport, driving license

etc.) along with any equipment and/or clothing as may be necessary for participation

on the course as detailed within the Joining Instructions.

3.0. Pre-requisites and medical fitness:

3.1. It is your responsibility to ensure that you and/or any participant you book onto the

course are fit, medically sound and otherwise able to fully and safely participate in

the relevant courses, as per the information on your joining instructions. You and/or

any participant should also be in possession of all pre-requisites relevant to the

course prior to commencement. Failure to produce the correct pre-requisites may

result in ISTC cancelling you or your delegates’ involvement on the course without

liability.

This shall be at the discretion of the Operations Manager.

4.0. Pricing and payment:

4.1. The total cost of your booking is detailed on our Booking Confirmation and

wherever applicable this is inclusive of 18% Vat.

4.2. Prices, fees and charges are considered firm upon issue of our Booking

Confirmation. We reserve the right to recalculate the fees payable for each delegate

should the delegate numbers change. The quote will only be valid for a period of 60

days.
4.3. Our prices do not include any applicable local or withholding taxes when working

overseas on behalf of our clients. Unless this is stated and provided for at time of

booking, it will be added on when issuing our final invoice.

4.4. An additional 10% administrative charge will be applicable to any expenses incurred

on your behalf not covered within the scope of our booking confirmation. These

charges are also applicable for Credit Card transactions.

4.5. Should you require our instructor/s to complete a company induction before

travelling to your site, please note this will incur an additional charge (unless

induction takes place during confirmed booking dates e.g. day of departure to site or

day of arrival on site.

4.6. Should a client request that certification be sent to an overseas address by courier

then additional charges shall be invoiced for this service. Should the client opt to

have the certificates sent by normal postage service, then certification will be sent by

this method at the client’s own risk of loss.

4.7. For those Companies that have pre-agreed credit terms, the invoicing date shall be

the first day of the course and the terms of payment will be thirty (30) days from

such date. We reserve the right to charge interest at 2% above the base rate of the
Central Bank of Malta on overdue accounts. Certification will not be released until

payment has been received in full.

4.8. Payment from self-sponsored clients must be made either on the first day of the

course or prior to commencement.

5.1. We reserve the right to cancel any courses which cannot be held for operational

reasons, giving our clients, wherever possible, seven (7) days prior notice.

5.2. Should you wish to cancel your booking you must inform us of the cancellation in

writing though our website or e-mail. The date on which we receive your notice shall
be deemed the applicable cancellation date for calculation of any charges due.

The following cancellation fees shall be payable:

5.2.1. Training at ISTC Colleges

Less than seven (7) days notice 50%

Less than two (2) working days 75%

Less than 24 hours 100%

5.2.2. Training at clients’ site

Less than fourteen (14) days 50%

Less than ten (10) days 75%

Less than seven (7) days 100%

6.0. Your responsibilities:

6.1. You, or any participant you may book on to a course, must behave responsibly at all

times. ISTC embraces equality and diversity and all participants, from whatever

culture, race or religion, are treated with fairness and dignity. Personnel who do not

adhere to our Equality and Diversity Policy will be removed from the course.
7.0. Health and Safety policy:

7.1. When attending a course at our premises you and/or any participant you book onto a

course must comply with our Health & Safety policy, a copy of which is on display

at the course location and it is your responsibility to read and understand this policy,

and to comply with all our instructions.

7.2. Equipment provided by clients for training at a client’s premises must be safe for use

and compliant with local regulations and international best practice safety checks.

ISTC reserves the right to halt any training activity if, in the instructor/s’

professional opinion, the equipment is unsafe for use, or could cause potential

damage to property, or harm to course participants.

8.0. Drug and Alcohol policy:

8.1. When attending a course at our premises you and/or any participant you book onto a

course must comply with our Alcohol/Drug/Solvent misuse policy, a copy of which

is available at the course location, and it is your responsibility to read and

understand this policy and comply with all our instructions. If any person is deemed

to be unfit due to the abuse of alcohol, drugs or solvents, they will not be permitted

to continue with the training course, and any pre-payments may be forfeited.
9.0. Clothing and personal property:

9.1. We do not accept responsibility for your property or goods that have been left

unattended on the premises. These items can be placed in the company’s safe or

locked in the classroom when empty but are deposited at the owner’s risk and

without liability on the part of ISTC.

10.0. Confidentiality:

10.1. All course materials and any other materials supplied to you and/or any participant

you may book onto a course, are subject to our copyright and must not be copied,

published or used in any way without first obtaining our express written permission.

The ISTC reserves the right to cancel and/or postpone Services where necessary. In such cases it will
communicate the cancellation in writing at the earliest reasonable opportunity. Where possible the ISTC will
seek to re-schedule the Service at a mutually convenient date. It’s liability in such cases is limited to the Price
for cancelled Services and shall have no liability in connection with any parties.