pdf_3315662_en-US-6

HP LaserJet Enterprise M406, M407
HP LaserJet Managed E40040

HP LaserJet Enterprise MFP M430, M431
HP LaserJet Managed E42540
Control Panel Messages Document (CPMD)
Second Image
www.hp.com/support/ljM406 www.hp.com/support/ljM431MFP
www.hp.com/support/ljM407 www.hp.com/support/ljE40040
www.hp.com/support/ljM430MFP www.hp.com/support/ljE42540MFP
HP LaserJet Enterprise M406, M407,
E40040, MFP M430, M431, E42540
– Control panel messages document
(CPMD)
SUMMARY
This document provides error-code troubleshooting information

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Table of contents
1 Document last updated ................................................................................................................................................................................................................... 1
2 About this document........................................................................................................................................................................................................................ 2
3 Control-panel message types................................................................................................................................................................................................... 3

Error-code and control-panel-message troubleshooting overview......................................................................................................... 3
Error codes (types and structure) ......................................................................................................................................................................... 3
4 How to search for printer documentation........................................................................................................................................................................ 6

WISE - How to access and use............................................................................................................................................................................................ 6
Accessing WISE.................................................................................................................................................................................................................. 6
Using WISE to search for error codes..............................................................................................................................................................10
Using WISE to access repair and replace videos for FRUs .............................................................................................................. 12
5 Printer service information.........................................................................................................................................................................................................17
6 Numerical control panel messages....................................................................................................................................................................................18

10.WX.YZ error messages .....................................................................................................................................................................................................18
10.wx.yz error messages ............................................................................................................................................................................................18
10.00.00 e-Label Memory Error .............................................................................................................................................................................19
10.00.0z e-Label Memory Error ............................................................................................................................................................................ 23
10.00.10 e-Label Missing Memory Error ..........................................................................................................................................................27
10.00.15 Install <supply> .............................................................................................................................................................................................. 31
10.00.30 Used Supply In Use .................................................................................................................................................................................. 33
10.00.34 Used supply in use ................................................................................................................................................................................... 33
10.00.40 Genuine HP supplies installed ......................................................................................................................................................... 33
10.00.41 Unsupported Supply in Use ................................................................................................................................................................ 34
10.00.60 Black cartridge low .................................................................................................................................................................................. 34
10.00.69 Black cartridge very low ...................................................................................................................................................................... 35
10.00.70 Printing past very low ...............................................................................................................................................................................37
10.23.35 Incompatible <supply> ..........................................................................................................................................................................38
11.WX.YZ error messages ..................................................................................................................................................................................................... 39
11.* errors............................................................................................................................................................................................................................... 39
11.00.01 or 11.00.02 Internal clock error ........................................................................................................................................................... 39
13.WX.YZ error messages ....................................................................................................................................................................................................40
13.* errors..............................................................................................................................................................................................................................40
13.B2.Az Jam in top cover .........................................................................................................................................................................................47
13.B2.D1 Jam in top cover ......................................................................................................................................................................................... 55
13.B2.D2 Jam in top cover ........................................................................................................................................................................................64
13.B2.D3 Jam in top cover ........................................................................................................................................................................................ 82
13.B2.FF Jam in top cover .........................................................................................................................................................................................93
13.B9.Az Fuser jam ........................................................................................................................................................................................................94
13.B9.Cz Fuser jam....................................................................................................................................................................................................... 102
13.B9.Dz Fuser jam.......................................................................................................................................................................................................108
iii
13.B9.FF Fuser jam.........................................................................................................................................................................................................116
13.D3.yz Duplexer jam ................................................................................................................................................................................................ 123
13.D3.FF Duplexer jam................................................................................................................................................................................................130
13.FF.FF Paper jam........................................................................................................................................................................................................136
20.WX.YZ error messages ................................................................................................................................................................................................. 142
20.* errors ........................................................................................................................................................................................................................... 142
20.00.00 Insufficient memory <device>....................................................................................................................................................... 142
21.00.00 Page Too Complex................................................................................................................................................................................... 142
30.WX.YZ error messages ................................................................................................................................................................................................ 142
30.01.08 Home position error............................................................................................................................................................................... 142
30.01.14 Scan system EEPROM error..............................................................................................................................................................144
30.01.41 Scanner error............................................................................................................................................................................................... 145
30.01.43 Scanner error..............................................................................................................................................................................................146
30.01.44 Scanner error..............................................................................................................................................................................................148
30.01.46 Scanner error ............................................................................................................................................................................................. 149
30.03.14 Scanner error..............................................................................................................................................................................................150
30.03.20 Scanner error ............................................................................................................................................................................................. 151
30.03.22 Scanner failure..........................................................................................................................................................................................153
30.03.23 Scanner failure..........................................................................................................................................................................................154
30.03.30 Scanner Failure ........................................................................................................................................................................................ 155
30.03.45 Scanner Error To continue turn off then on ........................................................................................................................156
31.WX.YZ error messages ..................................................................................................................................................................................................158
31.01.47 Document feeder not detected.......................................................................................................................................................158
31.03.14 Backside scanner EEPROM error..................................................................................................................................................158
31.03.20 backside scanner not detected.....................................................................................................................................................160
31.03.22 Scanner calibration failure................................................................................................................................................................. 161
31.03.31 Document feeder motor stall ........................................................................................................................................................... 162
31.13.01 Document feeder pick error...............................................................................................................................................................163
31.13.02 Jam in document feeder .......................................................................................................................................................................173
32.* errors ........................................................................................................................................................................................................................... 182
32.08.A1, 32.08.A2, 32.08.A3 ................................................................................................................................................................................. 182
32.1C.05 ............................................................................................................................................................................................................................... 182
32.1C.06 (event code).................................................................................................................................................................................................. 182
32.1C.07 (event code) ..................................................................................................................................................................................................183
32.1C.08 (event code)..................................................................................................................................................................................................183
32.1C.09 (event code)..................................................................................................................................................................................................183
32.1C.0A (event code) .................................................................................................................................................................................................183
32.1C.0D (event code).................................................................................................................................................................................................184
32.1C.11 (event code) ...................................................................................................................................................................................................184
32.1C.13, 32.1C.14 .............................................................................................................................................................................................................184
32.1C.15 .................................................................................................................................................................................................................................184
32.1C.2E ................................................................................................................................................................................................................................184
32.1C.2F ................................................................................................................................................................................................................................185
32.1C.40 ...............................................................................................................................................................................................................................185
32.1C.41 .................................................................................................................................................................................................................................185
32.1C.42 ................................................................................................................................................................................................................................185
32.1C.43 ................................................................................................................................................................................................................................185
iv
32.1C.44 ................................................................................................................................................................................................................................185
32.1C.45 ................................................................................................................................................................................................................................186
32.1C.46 ................................................................................................................................................................................................................................186
32.1C.47 ................................................................................................................................................................................................................................186
32.1C.48 ................................................................................................................................................................................................................................186
32.1C.49 ................................................................................................................................................................................................................................186
32.1C.4A ................................................................................................................................................................................................................................187
32.1C.56 ................................................................................................................................................................................................................................187
32.1C.57 .................................................................................................................................................................................................................................187
32.1C.58 ................................................................................................................................................................................................................................187
32.1C.60 ................................................................................................................................................................................................................................187
32.1C.61 .................................................................................................................................................................................................................................188
32.1C.62 ................................................................................................................................................................................................................................188
32.1C.68 ...............................................................................................................................................................................................................................188
32.1C.69 ................................................................................................................................................................................................................................188
32.1C.6A ...............................................................................................................................................................................................................................188
32.1C.6D ...............................................................................................................................................................................................................................189
33.WX.YZ error messages .................................................................................................................................................................................................189
33.* errors...........................................................................................................................................................................................................................189
33.01.xx .................................................................................................................................................................................................................................191
33.02.01 Used board/disk installed ...................................................................................................................................................................191
33.03.02 ............................................................................................................................................................................................................................... 192
33.03.03 Incompatible formatter installed ................................................................................................................................................ 192
33.04.05................................................................................................................................................................................................................................193
33.05.0z SureStart errors ......................................................................................................................................................................................194
33.05.1x Whitelisting errors ...................................................................................................................................................................................195
33.05.2x Intrusion detection errors ................................................................................................................................................................196
33.05.5z Intrusion detection errors .................................................................................................................................................................197
40.* errors...........................................................................................................................................................................................................................198
40.00.01 USB I/O buffer overflow To continue, touch “OK” .............................................................................................................198
40.00.02 Embedded I/O buffer overflow To continue, touch “OK” .............................................................................................198
40.00.03 EIO [x] buffer overflow To continue, touch “OK” ................................................................................................................198
40.00.04 EIO [x] bad transmission To continue, touch “OK” ...........................................................................................................199
40.00.05 Embedded I/O bad transmission To continue, touch OK ...........................................................................................199
40.08.0x USB storage accessory removed ..............................................................................................................................................199
41.* errors ............................................................................................................................................................................................................................199
41.01.YZ error....................................................................................................................................................................................................................200
41.02.00 Error ................................................................................................................................................................................................................... 201
41.03.01, 41.03.A1, 41.03.B1, 41.03.C1 Error..................................................................................................................................................... 202
41.03.02, 41.03.A2, 41.03.B2, 41.03.C2 Error .................................................................................................................................................204
41.03.03, 41.03.A3, 41.03.B3, 41.03.C3 Error.................................................................................................................................................206
41.03.FZ Unknown Misprint Error ......................................................................................................................................................................208
41.04.YZ Printer Error .................................................................................................................................................................................................209
42.WX.YZ error messages .................................................................................................................................................................................................. 211
42.XX.YZ ................................................................................................................................................................................................................................ 211
42.B0.01 or 42.B0.02 ..................................................................................................................................................................................................... 211
v
44.* errors........................................................................................................................................................................................................................... 212
44.01.xx Error Event log message .................................................................................................................................................................... 213
44.02.xx Error Event log message (Multifunction product only.)................................................................................................. 213
44.03.xx Error Event log message ................................................................................................................................................................... 213
44.04.xx Error Event log message (Multifunction product only.) ................................................................................................ 214
44.07.xx Error Event log message (Multifunction product only.) ................................................................................................. 214
44.10.xx Error Event log message (Multifunction product only.).................................................................................................. 215
44.11.0E Error Event log message (Multifunction product only.).................................................................................................. 215
44.11.xx Error Event log message (Multifunction product only.)................................................................................................... 215
44.12.0E Error Event log message (Multifunction product only.)................................................................................................. 215
44.12.xx Error Event log message (Multifunction product only.).................................................................................................. 216
44.16.01 Error Event log message (Multifunction product only.).................................................................................................. 216
44.16.02 Error Event log message (Multifunction product only.)................................................................................................. 216
44.16.03 Error Event log message (Multifunction product only.)................................................................................................. 216
44.16.04 Error Event log message (Multifunction product only.)..................................................................................................217
44.16.08 Error Event log message (Multifunction product only.).................................................................................................218
44.16.09 Error Event log message (Multifunction product only.).................................................................................................218
44.16.0A Error Event log message (Multifunction product only.) ................................................................................................ 218
44.16.0B Error Event log message (Multifunction product only.) ................................................................................................ 219
44.16.0D Error Event log message (Multifunction product only.) ................................................................................................ 219
44.16.0E Error Event log message (Multifunction product only.)................................................................................................. 219
44.16.0F Error Event log message (Multifunction product only.)................................................................................................. 219
44.16.10 Error Event log message (Multifunction product only.) ................................................................................................. 220
44.16.FF Error Event log message (Multifunction product only.) ................................................................................................ 220
44.34.xx Error Event log message ................................................................................................................................................................... 220
44.34.03 Fax Modem Failure................................................................................................................................................................................ 220
44.34.E5 Fax Modem Failure ................................................................................................................................................................................ 221
44.90.xx, 44.91.xx, 44.92.xx Error Event log message ........................................................................................................................ 222
47.WX.YZ error messages................................................................................................................................................................................................. 222
47.* errors........................................................................................................................................................................................................................... 222
47.00.xx ............................................................................................................................................................................................................................... 223
47.01.xx ................................................................................................................................................................................................................................ 223
47.02.xx ................................................................................................................................................................................................................................224
47.03.xx ................................................................................................................................................................................................................................224
47.04.xx ............................................................................................................................................................................................................................... 225
47.05.xx ............................................................................................................................................................................................................................... 225
47.06.xx ............................................................................................................................................................................................................................... 226
48.WX.YZ error messages................................................................................................................................................................................................ 226
48.* errors.......................................................................................................................................................................................................................... 226
49.XX.YY Error To continue turn off then on ..............................................................................................................................................227
vi
50.* errors.......................................................................................................................................................................................................................... 228
50.1X.YZ Fuser Error.................................................................................................................................................................................................... 229
50.2X.YZ Fuser Error ..................................................................................................................................................................................................230
50.3X.YZ Fuser Error ................................................................................................................................................................................................... 231
50.4X.YZ Fuser Error ................................................................................................................................................................................................... 231
50.6X.YZ Fuser Error .................................................................................................................................................................................................. 232
50.7X.YZ Fuser Error................................................................................................................................................................................................... 233
50.9X.YZ Fuser Error .................................................................................................................................................................................................. 234
51.* errors ........................................................................................................................................................................................................................... 236
51.00.10 Error.................................................................................................................................................................................................................... 236
52.* errors ...........................................................................................................................................................................................................................237
52.XX.00...............................................................................................................................................................................................................................237
55.* errors.......................................................................................................................................................................................................................... 238
55.00.xy .............................................................................................................................................................................................................................. 239
55.01.06 or 55.02.06.................................................................................................................................................................................................... 240
56.* errors............................................................................................................................................................................................................................241
57.WX.YZ error messages..................................................................................................................................................................................................242
57.* errors............................................................................................................................................................................................................................242
57.00.01 to continue off on......................................................................................................................................................................................242
58.WX.YZ error messages.................................................................................................................................................................................................243
58.* errors...........................................................................................................................................................................................................................243
58.00.03 Error ..................................................................................................................................................................................................................244
58.00.04 Error ..................................................................................................................................................................................................................245
58.01.04 Error .................................................................................................................................................................................................................. 246
58.02.04 Error .................................................................................................................................................................................................................. 247
59.* errors .......................................................................................................................................................................................................................... 248
59.A2.03 Error..................................................................................................................................................................................................................249
59.00.30 or 59.00.40 Error ......................................................................................................................................................................................249
60.WX.YZ error messages................................................................................................................................................................................................250
60.00.03, 60.01.03 Tray 3 lifting error..............................................................................................................................................................250
62.00.00 To continue turn off then on. ........................................................................................................................................................... 251
70.* errors........................................................................................................................................................................................................................... 252
70.00.00 Error To continue turn off then on .............................................................................................................................................. 252
80.WX.YZ error messages................................................................................................................................................................................................ 253
80.* errors.......................................................................................................................................................................................................................... 253
80.0X.YY Embedded Jetdirect Error............................................................................................................................................................... 255
81.WX.YZ error messages..................................................................................................................................................................................................257
81.09.00 Error...................................................................................................................................................................................................................257
vii
82.* errors.......................................................................................................................................................................................................................... 258
82.73.46, 82.73.47 ........................................................................................................................................................................................................... 261
98.* errors........................................................................................................................................................................................................................... 261
98.00.01 or 98.01.00 Corrupt data in firmware volume .................................................................................................................... 262
98.00.02 Corrupt data in the solutions volume ..................................................................................................................................... 263
98.00.03 Corrupt data in the configuration volume .......................................................................................................................... 263
98.00.04 Corrupt data in the job data volume ....................................................................................................................................... 264
99.* errors.......................................................................................................................................................................................................................... 264
99.00.01 Upgrade not performed file is corrupt ................................................................................................................................... 265
99.00.02 Upgrade not performed timeout during receive ............................................................................................................ 265
99.00.03 Upgrade not performed error writing to disk ....................................................................................................................266
99.00.04 Upgrade not performed timeout during receive .............................................................................................................267
99.00.05 Upgrade not performed timeout during receive .............................................................................................................267
99.00.06 Upgrade not performed error reading upgrade ..............................................................................................................267
99.00.07 Upgrade not performed error reading upgrade ..............................................................................................................268
99.00.08 Upgrade not performed error reading upgrade ............................................................................................................. 269
99.00.09 Upgrade canceled by user ..............................................................................................................................................................270
99.00.10 Upgrade canceled by user ...............................................................................................................................................................270
99.00.11 Upgrade canceled by user .................................................................................................................................................................270
99.00.12 Upgrade not performed the file is invalid ...............................................................................................................................270
99.00.13 Upgrade not performed the file is invalid ................................................................................................................................271
99.00.14 Upgrade not performed the file is invalid ................................................................................................................................271
99.00.2x ................................................................................................................................................................................................................................271
99.01.xx ................................................................................................................................................................................................................................272
99.02.01 ................................................................................................................................................................................................................................273
99.02.09 ...............................................................................................................................................................................................................................273
99.XX.YY ...............................................................................................................................................................................................................................273
7 Alphabetical control panel messages............................................................................................................................................................................ 274

Alphabetical error messages......................................................................................................................................................................................... 274
Accept bad signature ............................................................................................................................................................................................... 274
Bad optional tray connection ............................................................................................................................................................................. 274
<binname> full Remove all paper from bin ................................................................................................................................................ 274
Canceling .......................................................................................................................................................................................................................... 274
Canceling...<jobname> .............................................................................................................................................................................................275
Cartridge Low..................................................................................................................................................................................................................275
Cartridge memory abnormal...............................................................................................................................................................................275
Cartridge out ...................................................................................................................................................................................................................275
Checking engine ...........................................................................................................................................................................................................275
Checking paper path ................................................................................................................................................................................................276
Chosen personality not available To continue touch “OK” ............................................................................................................276
Cleaning .............................................................................................................................................................................................................................276
Cleaning do not grab paper .................................................................................................................................................................................276
Clearing event log .......................................................................................................................................................................................................276
Clearing paper path ...................................................................................................................................................................................................277
viii
Close top cover ..............................................................................................................................................................................................................277
Cooling device ...............................................................................................................................................................................................................278
Creating cleaning page... ........................................................................................................................................................................................278
Data received To print last page press “OK” ............................................................................................................................................278
Event log is empty .......................................................................................................................................................................................................278
Expected drive missing ...........................................................................................................................................................................................278
External device initializing .....................................................................................................................................................................................279
FIM Load Error Send full FIM on <X> port ...................................................................................................................................................279
Genuine HP cartridge installed .........................................................................................................................................................................279
Genuine HP supply installed ................................................................................................................................................................................279
HP Secure hard drive disabled ..........................................................................................................................................................................279
Initializing... .......................................................................................................................................................................................................................280
Install Black Cartridge..............................................................................................................................................................................................280
Install supplies ..............................................................................................................................................................................................................280
Internal disk device failure To clear touch “OK” ....................................................................................................................................280
Internal disk file operation failed ...................................................................................................................................................................... 281
Internal disk file system is full ............................................................................................................................................................................. 281
Internal disk is write protected .......................................................................................................................................................................... 281
Internal disk not found ............................................................................................................................................................................................. 281
Internal disk not initialized ..................................................................................................................................................................................... 281
Internal disk spinning up ........................................................................................................................................................................................ 282
Load Tray <X>: [Type], [Size]................................................................................................................................................................................... 282
Load Tray <X>: [Type], [Size] To use another tray, press “OK”........................................................................................................ 282
Loading program <XX> Do not power off .................................................................................................................................................. 282
Manually feed: <Type><Size> ............................................................................................................................................................................. 283
Manually feed: <Type><Size> To use another tray, press “OK” ................................................................................................... 283
Manually feed output stack Then touch "OK" to print second side ....................................................................................... 283
No job to cancel ........................................................................................................................................................................................................... 283
No USB drive or files found................................................................................................................................................................................... 284
NON HP Supply Installed ....................................................................................................................................................................................... 285
Output Bin Full................................................................................................................................................................................................................286
Paused… ..............................................................................................................................................................................................................................287
Performing Paper Path Test .................................................................................................................................................................................287
Please Wait... ...................................................................................................................................................................................................................287
Printing Cleaning Page... .........................................................................................................................................................................................287
Printing Configuration... ...........................................................................................................................................................................................287
Printing engine test... .................................................................................................................................................................................................287
Printing Event Log... ....................................................................................................................................................................................................288
Printing File Directory... ...........................................................................................................................................................................................288
Printing Font List... .......................................................................................................................................................................................................288
Printing Help Page... ...................................................................................................................................................................................................288
Printing Menu Map... ..................................................................................................................................................................................................288
Printing Registration Page ...................................................................................................................................................................................288
Printing stopped... .......................................................................................................................................................................................................289
Printing Supplies Status Page... ........................................................................................................................................................................289
Printing Usage Page... ..............................................................................................................................................................................................289
Processing... ....................................................................................................................................................................................................................289
Processing... copy <x> of <y> ..............................................................................................................................................................................289
Processing duplex job Do not grab paper until job completes ..................................................................................................289
ix
Processing job from tray <x>... Do not grab paper until job completes ...............................................................................290
Ready ...................................................................................................................................................................................................................................290
RAM disk device failure To clear press “OK” ...........................................................................................................................................290
RAM disk file operation failed To clear press “OK” .............................................................................................................................290
RAM disk file system is full To clear press “OK” ....................................................................................................................................290
RAM disk is write protected To clear press “OK” ................................................................................................................................... 291
RAM disk not initialized ............................................................................................................................................................................................ 291
Ready <IP Address> ................................................................................................................................................................................................... 291
Receiving Upgrade ..................................................................................................................................................................................................... 291
Remove USB accessory ......................................................................................................................................................................................... 291
Replace <supply>.......................................................................................................................................................................................................... 291
Resend external accessory firmware ......................................................................................................................................................... 292
Resend Upgrade .......................................................................................................................................................................................................... 292
Restore Factory Settings ...................................................................................................................................................................................... 292
ROM disk device failed To clear press “OK” ............................................................................................................................................. 293
ROM disk file operation failed To clear press “OK” ............................................................................................................................. 293
ROM disk file system is full To clear press “OK” .................................................................................................................................... 293
ROM disk is write protected To clear press “OK” ................................................................................................................................. 293
ROM disk not initialized To clear press “OK” ........................................................................................................................................... 293
Rotating Motor .............................................................................................................................................................................................................. 293
Sleep mode on ..............................................................................................................................................................................................................294
Supplies low ....................................................................................................................................................................................................................294
Supply memory warning ........................................................................................................................................................................................294
Supply low .........................................................................................................................................................................................................................294
Supply very low OR Supplies very low.......................................................................................................................................................... 295
System Main has Failed.......................................................................................................................................................................................... 295
The unit has corrupt data ......................................................................................................................................................................................297
Tray <X> empty: [Type], [Size] ...............................................................................................................................................................................298
Tray <X> lifting ................................................................................................................................................................................................................299
Tray <X> open .................................................................................................................................................................................................................300
Type mismatch Tray <x> .........................................................................................................................................................................................300
Unsupported drive installed To continue, touch “OK” ........................................................................................................................301
Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”...........................................301
Unsupported tray configuration .......................................................................................................................................................................301
Unsupported USB accessory detected Remove USB accessory ..........................................................................................301
USB accessory not functional ..........................................................................................................................................................................302
USB hubs are not fully supported Some operations may not work properly .................................................................302
USB is write protected To clear press “OK” ..............................................................................................................................................302
USB needs too much power Remove USB and then turn off and on ....................................................................................302
USB not initialized .......................................................................................................................................................................................................302
USB storage accessory removed Clearing any associated data ..........................................................................................303
USB storage device failure To clear press “OK” ...................................................................................................................................303
USB storage file operation failed To clear press “OK” .....................................................................................................................303
USB storage file system is full To clear press “OK” ............................................................................................................................304
Used supply installed To continue, touch “OK” OR Used supply in use.................................................................................304
Waiting for tray <x> to lift ......................................................................................................................................................................................304
Windows Login Required to Use this Feature ........................................................................................................................................304
Index.............................................................................................................................................................................................................................................................305
x
1 Document last updated
The following is the last time this document was updated:
Last update: January 18, 2024
Document last updated 1

2 About this document
This document provides error-code troubleshooting information.
IMPORTANT: Procedures and part numbers change. For current information, use the browser-based
format.
Verify PDF is the most current before use. PDF part numbers must be verified with web-based error code
information or parts look-up before parts are ordered.
Choose the format that best meets your needs.
Table 2-1 Content format types
Format Document title example Recommended use
Web-based Go to: Product Detail page > Error ● Quick access to individual
Code Look-up web-based error code
troubleshooting
TIP: Save Product Detail page

URL location in favorites
Web-Base Go To: WISE default Search page > ● Access to individual web-based
Enter [Product] and error code error code troubleshooting
● Web-based: Most up-to-date

information available
PDF [Product] - Control Panel Message ● Use when support portals are
Document (CPMD) PDF NOT accessible at time of
service
● Use when a printable document

is needed
NOTE: Always refer to the printer

service manual for removal and
replacement procedures
NOTE: For current information, use

the Web-based format.
2 Chapter 2 About this document

3 Control-panel message types
The control-panel messages and event code entries indicate the current printer status or situations that
might require action.
NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print
the event log errors.
A control-panel message displays temporarily and might require you (or the applicable user) to
acknowledge the message by touching the OK button to resume printing or by touching the Stop button
to cancel the job.
With certain messages, the job might not finish printing, or the print quality might be affected. If the
message is related to printing and the auto-continue feature is on, the printer will attempt to resume
printing after the message has appeared for 10 seconds without acknowledgement.
For some messages, restarting the printer might fix the problem. If a critical error persists, the printer
might require service.
Error-code and control-panel-message troubleshooting

overview
This section provides information on error codes and searching for information.
Error codes (types and structure)

Error codes and control-panel messages display on the printer control panel to indicate the current
printer status or situations that might require action. Error codes are numerical, or alphanumerical, and
have a set structure with six characters (example: 13.WX.YZ).
● The first two characters are numeric and represent the system component that is causing the error.
For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.
● The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message
document (CPMD) for each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or
resolve the error, and other helpful information such as service mode pins and part numbers.
The CPMD is continually updated and republished with the latest information for the following error
codes.
Table 3-1 ERROR CODES: The first two characters
Error code System Component System Error Description
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
Control-panel message types 3

Table 3-1 ERROR CODES: The first two characters (continued)
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
17.WX.YZ Supplies (PageWide) Supply error or supply memory error.
20.WX.YZ Printer memory Insufficient memory or buffering error.
21.WX.YZ Page Page complexity causing a decompression error

when trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.
33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity

(SureStart), or Trusted Platform Module (TPM)
notification or error.
40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB

accessory error.
41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general and
misprint or mismatch errors typically involving
(but not limited to) the fuser, the laser scanner,
or the paper path.
42.WX.YZ Firmware Firmware failure involving the Event Log, Shell,

System Manager, or other component.
44.WX.YZ Firmware Firmware failure involving a digital sending

component.
45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the OXPd

Web Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
48.WX.YZ Firmware PJA job accounting, job management, or job

pipeline error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.
52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.
54.WX.YZ Sensor Sensor error (not jam related).
55.WX.YZ DC controller (LaserJet) DC controller communication error.
56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.
60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.
61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.
4 Chapter 3 Control-panel message types

Table 3-1 ERROR CODES: The first two characters (continued)
62.WX.YZ System (LaserJet) LaserJet internal system error.
Print bar (PageWide) PageWide print system error.
63.WX.YZ Engine (LaserJet) General engine error (electrical, communication,

etc.).
65.WX.YZ Connector Output accessory connection error.
66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error
69.WX.YZ Duplexer Duplexer error.
70.WX.YZ DC controller (LaserJet) DC controller firmware error.
76.WX.YZ DC controller (LaserJet) Power supply fluctuations causes formatter and

DC controller communication issue and results
them not to be in synchronization.
80.WX.YZ Managed device Embedded Jetdirect error.
81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error.
82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error.
90.WX.YZ Internal diagnostics Internal test of systems (i.e. disk, CPB, display) or
interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU), firmware install

(engine or accessory), or disk error.
Error codes (types and structure) 5

4 How to search for printer documentation
The CPMD, error codes, and other support documentation for each printer is available on the HP portals.
For HP internal access to WISE, go to WISE.
For HP channel partners access WISE, see Accessing WISE for HP channel partners (HP Partner Portal)
on page 6 or {Xref Error! Target does not exist.}Accessing WISE for HP channel partners (CSDP).
WISE is available to call agents, service technicians, and HP internal users. The level of detail available
depends on your access credentials. To learn how to find support content in WISE, watch the video here.
WISE - How to access and use

Learn how to access and use Web-based Interactive Search Engines (WISE) to locate available support
information. WISE is a repository of technical support documentation including service manuals, user
guides, videos, and general support information.
Accessing WISE
Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or
an internal HP user.
Accessing WISE for HP channel partners (HP Partner Portal)

Learn how to access WISE by accessing the HP Partner Portal if you are an HP Channel Partner.
NOTE: If this is your first visit to the HP Partner Portal, you will be asked to create an account. Follow
the setup directions using your HP Partner credentials.
View a video of how to access WISE for HP channel partners
1. Sign-in to the HP Partner Portal (click https://partner.hp.com to access the sign-in page).
Figure 4-1 HP Partner Portal sign-in page
6 Chapter 4 How to search for printer documentation

2. On the HP Partner Portal home page, click the Services & Support item.
Figure 4-2 HP Partner Portal home page
3. Select the Technical Support (WISE) item.
Figure 4-3 HP Partner Portal Service & Support page
Accessing WISE for HP channel partners (HP Partner Portal) 7

4. Select the Technical Documentation item.
Figure 4-4 HP Partner Portal Technical Support (WISE)page
5. Use the WISE portal to search for printer information.
Figure 4-5 WISE portal home page
Accessing WISE for internal HP users

Learn how to access WISE if you are an internal HP user.
1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed below.
Americas (AMS)
● WISE - English
● WISE - Spanish
● WISE - Portuguese
● WISE - French

Asia Pacific / Japan (APJ)
● WISE - English
● WISE - Japanese
● WISE - Korean
● WISE - Chinese (simplified)
● WISE - Chinese (traditional)
● WISE - Thai
Europe / Middle East / Africa (EMEA)
● WISE - English
2. Select Commercial from the drop-down menu.
Figure 4-6 Choose an experience
3. The WISE home page appears.
Play the video:
View a video of how access WISE (internal HP users)
Accessing WISE for internal HP users 9

Using WISE to search for error codes
Learn how to use WISE to look up error codes.
NOTE: The model used in the instructional videos is an example. The same steps apply to all printer
models.
You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh,
z).
Search for error codes using the lookup widget

Learn how to search for a specific error code using the WISE Error Code Lookup widget.
1. Enter a printer model number (for example, M606) in the Go to a Product Detail page dialog box.
TIP: To find a Product Detail Page (PDP) from a list of products by product type, select the …or
select your product from a list item just below the dialog box.
2. A drop-down list appears. Click on the full printer series name (for example, HP LaserJet Enterprise
M606 series) in the list.
NOTE: Selecting the series item from the drop-down list is recommended for the most accurate
search return.

3. Type the error code (for example, 13.E1.D3) in the Error Code Lookup field, and then select the
search icon.
1 2
4. The error code troubleshooting content displays in the All Search Results area.
Play the video:
View a video of how to search for error codes using the Product Detail Page (PDP) or the Error
Code Lookup tool.
Search for error codes from the WISE home page

Learn how to search for a specific error code from the WISE home page.
1. On the WISE home page, enter a printer model number (for example, M606) in the Search dialog
box.
Search for error codes from the WISE home page 11

search return.
3. Type the error code (for example, 13.E1.D3) in the Search keyword field, and then select the search
icon.
1 2
4. The error code troubleshooting content displays in the All Search Results area.
Using WISE to access repair and replace videos for FRUs

Learn how to use WISE to access repair and replace videos for FRUs.
NOTE: The model used in the instructional videos is an example. The same steps apply to all printer
models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh,
z).
Search for videos using the Product Detail Page (PDP)

Learn how to search WISE for product specific information. Quickly review the steps and then play the
video.
1. Enter a printer model number (for example, M606) in the Go to a Product Detail page dialog box.
TIP: To find a Product Detail Page (PDP) from a list of products by product type, select the …or
select your product from a list item just below the dialog box.
search return.
Search for videos using the Product Detail Page (PDP) 13

3. Select the link to Videos in the Other Content menu at the bottom-right of the screen.
4. Select the desired video from the list of videos.
TIP: Select the Add Or Remove Hardware & Customer Self Repair filter under Troubleshooting to
limit the search results to repair and replace videos.
Play the video:
View a video of how to search for the printer's Product Detail Page (PDP)
Search for videos using the WISE search function

Learn how to search WISE using the model number. Quickly review the steps and then play the video.
1. On the WISE home page, enter a printer model number (for example, M606) in the Search dialog
box.

search return.
3. Select the search icon.
4. To refine the search results, select the radio button labeled Videos in the upper-right portion of the
screen.
TIP: To refine video search results, type a part name in the keyword search bar, and then select
the search icon. For example, entering the word fuser to the keyword search bar returns videos
related to repair and replacement of the fuser.
Search for videos using the WISE search function 15

Play the video:
View a video of how to perform a model number search

5 Printer service information
The following information provides the document's last updated date and the printer service PIN.
Last update: January 18, 2024
Service mode PIN numbers:
● M406, M407, E40040: 12040620
● MFP M430, M431, E42540: 12043020
NOTE: When possible, always update the printer firmware to the latest available version at HP.com as
part of the troubleshooting performed for any of the following errors.
After the firmware updates, re-enable autosend through the control panel
Printer service information 17

6 Numerical control panel messages
Use the following numerical error message troubleshooting to resolve your issue.
10.WX.YZ error messages

10.wx.yz error messages
Errors in the 10.* family are related to toner cartridges and other supply items that require regular
replacement as part of routine printer maintenance.
Order replacement supplies and install them as necessary. To order parts, go to

https://www.hp.com/buy/parts.
Use the following list to identify the supply item affected:
NOTE: Not all printers have all of these supplies.
● 10.00.XX = Black toner cartridge
● 10.01.XX = Cyan toner cartridge
● 10.02.XX = Magenta toner cartridge
● 10.03.XX = Yellow toner cartridge
● 10.10.XX = Transfer roller
● 10.22.XX = Transfer Belt
● 10.23.XX = Fuser kit
● 10.31.XX = Toner collection unit
● 10.39.XX = Document feeder kit
● 10.99.XX = One or more supply items have been installed
Recommended action
Follow these troubleshooting steps in the order presented.
Use the following general troubleshooting steps to try to resolve the problem. If the error persists,
contact your HP-authorized service or support provider, or contact HP support at www.hp.com/go/
contactHP.
To order parts, go to https://www.hp.com/buy/parts.
1. For toner cartridges:
a. Remove and reinstall the cartridge.
18 Chapter 6 Numerical control panel messages

b. Check the electronic chip on the cartridge if it is visible. If the chip is damaged, replace the
toner cartridge.
c. If print quality is unacceptable, or if printing cannot continue, replace the toner cartridge.
2. For the transfer kit:
a. Remove and then reinstall the transfer unit.
b. If print quality is unacceptable, or if printing cannot continue, replace the transfer kit.
3. For the fuser kit:
a. Remove and then reinstall the fuser.
CAUTION: The fuser might be hot.
b. If print quality is unacceptable, or if printing cannot continue, replace the fuser kit.
4. For the toner collection unit:
a. Remove the toner collection unit and reinstall it.
b. If the toner collection unit is nearly full, replace it with a new one. Using a toner collection unit
until it is overfilled can damage the printer.
5. For the document feeder kit:
a. Open the document feeder top cover and inspect the rollers for obvious dirt or wear. Clean the
rollers if necessary.
b. Install a new roller kit.
10.00.00 e-Label Memory Error

The printer is unable to read the cartridge data.
This message indicates that the printer cannot read or write to the e-label of the toner cartridge.
This error can cause the supplies status feature to be disabled.
Recommended action for customers

1. Open the front door and remove the toner cartridge.
10.00.00 e-Label Memory Error 19

a. Press the front door release button.
b. Open the front door.
c. Remove the toner cartridge.
2. Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of your cartridges,
go to hp.com/go/anticounterfeit or visit hp.com/go/ok and enter the serial number from the
security label.

3. If it is an aftermarket (non-hp) or re-manufactured toner cartridge, return the defective toner
cartridge to the vendor where purchased.
NOTE: Service or repairs that are required as a result of using unsupported supplies is not
covered under HP warranty.
4. Reinstall the toner cartridge.
5. Close the front door. If the message reappears, turn the printer off, and then on.
6. If the error persists, and it is a genuine HP toner cartridge, contact HP customer care by phone for
assistance in resolving the issue. Use the following link to contact the correct support center by
region.
http://www.hp.com/go/contactHP
Recommended action for call-center agents

Recommended action for call-center agents 21

4. Verify if the cartridge is a genuine HP toner cartridge. To check the authenticity of the cartridges,
security label.

6. If the error persists and it is a genuine HP toner cartridge, and the toner cartridge has not been
replaced, replace the toner cartridge.
Table 6-1 Part numbers
Description Part number (service)
HP 58A Black Original LaserJet toner cartridge CF258-67901
HP 58X High Yield Black Original LaserJet toner cartridge CF258-67902
Black, managed toner cartridge 3PZ35-67901
7. If the error persists with a new toner cartridge, elevate the case using your Standard Support
Process.
Recommended action for onsite technicians

security label.


7. Other printers have steps to check Cables connections between DC and HVPS What other steps
or parts should be replaced if error persists?
10.00.0z e-Label Memory Error

The printer is unable to authenticate the toner cartridge.
The toner cartridge is detected but cannot be authenticated.
When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the
error.
z = error and can be any number from 1-3 or 5-8.
The following errors can be seen: 10.00.01, 10.00.02, 10.00.03, 10.00.05, 10.00.06, 10.00.07, 10.00.08: Black
toner cartridge

10.00.0z e-Label Memory Error 23

security label.

region.


security label.

Process.

security label.


10.00.10 e-Label Missing Memory Error

The printer is unable to detect the e-label.
This message indicates that the printer has determined that the e-label is missing.
This error can cause the supplies status feature to be disabled.

10.00.10 e-Label Missing Memory Error 27

security label.


region.

security label.

Process.

security label.


Table 6-6 Part numbers (continued)
10.00.15 Install <supply>

The indicated supply has been removed or installed incorrectly.
10.00.15 (event code) Black Toner cartridge
Recommended action
1. Install the toner cartridge.
2. If the toner cartridge is installed, open the front door and remove the toner cartridge.
10.00.15 Install <supply> 31


10.00.30 Used Supply In Use

A used supply is installed in the printer (end of life).
10.00.30 (event code) Black toner cartridge
A used or non-HP black cartridge has been detected while Cartridge Policy is set to Authorized HP.
Recommended action
■ No action necessary.
If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.

Using a cartridge that is near its end-of-life can cause this event code.
10.00.34 Used supply in use

The toner cartridge is used.
Recommended action
■ If you believe this is a genuine HP supply, go to www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one printer and then installing it in a different printer (for testing
functionality) will cause this event code.
10.00.40 Genuine HP supplies installed

A genuine HP print cartridge has been installed.
Recommended action
There is no action needed for this message.
10.00.30 Used Supply In Use 33

10.00.41 Unsupported Supply in Use

The installed toner cartridge is for a different printer.
Recommended action
■ Remove the toner cartridge, and then install the correct cartridge for this printer.
10.00.60 Black cartridge low

The black cartridge is low.
Recommended action for customer

■ If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to
install when the print quality is no longer acceptable.
Description Product number (new)
HP 58A Black Original LaserJet toner cartridge CF258A
HP 58X High Yield Black Original LaserJet toner cartridge CF258X

Table 6-8 Part numbers (continued)
Recommended action for call-center agents and onsite technicians

Table 6-9 Supplies part numbers
Item Description Part number (service) Product number

(new)
Toner cartridge HP 58A Black Original LaserJet CF258-67901 CF258A

toner cartridge

toner cartridge

toner cartridge

toner cartridge
Toner cartridge HP 58X High Yield Black CF258-67902 CF258X

Original LaserJet toner
cartridge

cartridge

cartridge

cartridge
Toner cartridge Black, managed toner cartridge 3PZ35-67901 W9024MC
10.00.69 Black cartridge very low

The black cartridge is very low.
Recommended action for customer

Recommended action for call-center agents and onsite technicians 35



(new)

toner cartridge

toner cartridge

toner cartridge

toner cartridge

cartridge

cartridge

cartridge

cartridge

10.00.70 Printing past very low
The printer indicates when a supply level is very low. The actual remaining toner cartridge life might vary.
You do not need to replace the toner cartridge at this time unless print quality is no longer acceptable.
After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

■ If print quality is no longer acceptable, the customer must order and pay for a replacement toner
cartridge.
Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.

■ If print quality is no longer acceptable, the customer must order and pay for a replacement toner
cartridge.
Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.

(new)

toner cartridge

toner cartridge

toner cartridge

toner cartridge
10.00.70 Printing past very low 37

Table 6-13 Supplies part numbers (continued)

(new)

cartridge

cartridge

cartridge

cartridge
10.23.35 Incompatible <supply>

The indicated supply is not compatible with this printer.
10.23.35 (event code) Fuser kit

1. Turn the printer off, and then on.
2. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.

■ Install a supply that is designed for this printer.
Part Name Part Number
Fuser assembly (110-127V) RM2-2554-000CN
Fuser assembly (220-240V) RM2-2555-000CN
See the Repair Service Manual for this product.
CAUTION: The fuser might be hot. Be careful when removing the fuser.

11.* errors
Errors in the 11.* family are related to the printer real-time clock.

Use the following general troubleshooting steps to try to resolve the problem.
1. Set the time and date on the printer control panel.

elevate the case using the Standard Support Process.
1. Set the time and date on the printer control panel.
2. If the error persists, remove and reinstall the formatter. Make sure it is fully seated.
3. If the error still persists, replace the formatter.
11.00.01 or 11.00.02 Internal clock error

The printer real time clock has experienced an error.
01=dead clock
02=dead real time clock

1. Whenever the printer is turned off and then turned on, set the time and date on the control panel.

1. Have the end-user turn the printer off, and then turned on, set the time and date on the control
panel.
11.* errors 39
2. If the error persists, dispatch service to remove and reinstall the formatter and replace the
formatter if needed.
Description Part number Printer model
Formatter (SFP) 3PZ15-67903 M406dn, M407dn, E40040dn
Formatter (China/India; SFP) 3PZ15-67904 M407dn
Formatter (MFP) 3PZ55-67906 M430f, M431f, E42540f
Formatter (China/India; MFP) 3PZ55-67907 M431f

1. Whenever the printer is turned off and then turned on, set the time and date on the control panel.
2. If the error persists, remove and reinstall the formatter making sure it is seated properly.
3. Replace the formatter.
For instructions: See the Repair Service Manual for this product.

13.* errors
Errors in the 13.* family are related to jams.
More than 1000 unique error codes are possible. Use the following information to understand the jam
code. Not all codes apply to all printers.
Message format: 13.WX.YZ
● W represents the jam location.
● X represents the sensor or door that triggered the jam.
● Y represents the jam condition (delay, stay, wrap, etc.)
● Z represents the paper source, fuser mode, or destination

Table 6-17 Potential values for W and X
W Jam location X Sensor or door
A Input area 0 Envelope feeder
A Input area 1 Tray 1 feed (unless Tray 1 feed is the

registration sensor)
A Input area 2 Tray 2 feed (unless Tray 2 feed is the

registration sensor)
A Input area 3 Tray 3 feed
A Input area 7 Optional tray exit sensor
A Input area A Door 1
A Input area B Door 2
A Input area C Door 3
A Input area D Door 4
A Input area E Door 5
A Input area F Multiple sensors or doors
B Image area 0 Media sensor for forbidden transparencies
B Image area 2 Registration/top of page
B Image area 3 Top of page
B Image area 4 Loop
B Image area 5 Fuser input
B Image area 9 Fuser output
B Image area A Door 1
B Image area B Door 2
B Image area F Multiple sensors or doors
C Switchback area (between the fuser and the 1 Intermediate switchback sensor
output bin)
C Switchback area (between the fuser and the 2 Switchback media stay sensor
output bin)
C Switchback area (between the fuser and the 3 Paper delivery sensor
output bin)
D Duplex area 1 Duplex switchback
D Duplex area 2 Duplex delivery
D Duplex area 3 Duplex refeed
D Duplex area A Door 1 (if different than the imaging area)
D Duplex area B Door 2 (if different than the imaging area)
13.* errors 41
Table 6-17 Potential values for W and X (continued)
D Duplex area F Multiple sensors or doors
E Output or intermediate paper transport unit 1 Output bin full sensor

(IPTU) area
E Output or intermediate paper transport unit 2 IPTU feed sensor 1

(IPTU) area
E Output or intermediate paper transport unit 3 IPTU sensor 2

(IPTU) area
E Output or intermediate paper transport unit 4 IPTU sensor 3

(IPTU) area
E Output or intermediate paper transport unit 5 IPTU bin full sensor 4

(IPTU) area
E Output or intermediate paper transport unit 6 Output sensor

(IPTU) area
E Output or intermediate paper transport unit A Door 1

(IPTU) area
E Output or intermediate paper transport unit F Multiple sensors or doors

(IPTU) area
F Multiple subsystems (occurs when paper is F Multiple sensors or doors

stuck in several areas)
1 Jetlink input device 4 Tray 4 feed sensor
1 Jetlink Input device 5 Tray 5 feed sensor
1 Jetlink Input device A Door 1
1 Jetlink Input device B Door 2
1 Jetlink Input device F Multiple sensors or doors
2 Buffer pass unit 0 Buffer pass inlet sensor
2 Buffer pass unit 9 Buffer pass exit sensor
2 Buffer pass unit A Door 1
3 Page insert unit 0 Page insertion inlet sensor
3 Page insert unit 1 Page insertion tray 1 feed sensor
3 Page insert unit 7 Output path feed sensor
3 Page insert unit 9 Page insertion exit sensor

3 Page insert unit A Door 1
4 Punch unit 0 Puncher inlet sensor
4 Punch unit 1 Puncher jam sensor
4 Punch unit 9 Puncher exit sensor
4 Punch unit A Door 1
5 Folding unit 0 Folder inlet sensor
5 Folding unit 1 Folder sensor
5 Folding unit 9 Folder exit sensor
5 Folding unit A Door 1
6 Stacker unit 0 Stacker inlet sensor
6 Stacker unit 4 Stacker outlet sensor
6 Stacker unit 7 Stacker switchback entrance sensor
6 Stacker unit 8 Stacker switchback registration sensor
6 Stacker unit 9 Stacker switchback lower sensor
7 Multi-bin mailbox (MBM) unit 0 MBM inlet sensor
7 Multi-bin mailbox (MBM) unit 1 MBM middle sensor
7 Multi-bin mailbox (MBM) unit 9 Stapler sensor
7 Multi-bin mailbox (MBM) unit A Door 1
7 Multi-bin mailbox (MBM) unit B Door 2
7 Multi-bin mailbox (MBM) unit C Door 3
7 Multi-bin mailbox (MBM) unit F Multiple sensors or doors
8 Stapler/stacker (SS) unit 0 SS inlet sensor
8 Stapler/stacker (SS) unit 1 SS Bin Z
8 Stapler/stacker (SS) unit 3 SS unit middle sensor
8 Stapler/stacker (SS) unit 4 SS unit outlet sensor 1
8 Stapler/stacker (SS) unit 5 SS unit outlet sensor 2
8 Stapler/stacker (SS) unit 9 Stapler sensor
8 Stapler/stacker (SS) unit A Door 1
8 Stapler/stacker (SS) unit B Door 2
9 Booklet maker unit 0 Booklet maker input sensor
9 Booklet maker unit 2 Booklet maker feed sensor 2
9 Booklet maker unit 2 Booklet maker feed sensor 3
9 Booklet maker unit 4 Booklet maker delivery sensor
9 Booklet maker unit 5 Booklet maker vertical paper path sensor
13.* errors 43
9 Booklet maker unit 6 Booklet unit front staple sensor
9 Booklet maker unit 7 Booklet unit rear staple sensor
9 Booklet maker unit 8 Booklet unit outlet sensor
9 Booklet maker unit A Door 1
9 Booklet maker unit B Door 2
9 Booklet maker unit C Door 3
9 Booklet maker unit F Multiple sensors or doors
0 Unknown 0 Unknown
Table 6-18 Potential values for Y (jam condition)
Y Jam condition
0 Unknown
1 Unexpected sheet (duplex)
2 Staple jam
3 Jam caused by an open door (duplex)
4 Stay jam (the page never left the tray – duplex)
A Stay jam (the page never left the tray – simplex)
B Multifeed
C Wrap
D Delay (the page did not reach the sensor within the expected time – simplex)
E Door open
F Residual (paper is detected in the paper path when it should not be there)
The information represented by the value for Z depends on where the paper is in the paper path.
Table 6-19 Potential values for Z (source, fuser mode, or destination)
Paper location Z Source, fuser mode, or destination
When paper has not reached the fuser, Z 1 Tray 1

represents the paper source.
Z represents the paper source. 2 Tray 2
Z represents the paper source. D Duplexer

Table 6-19 Potential values for Z (source, fuser mode, or destination) (continued)
Paper location Z Source, fuser mode, or destination
Z represents the paper source. E Envelope feeder
When paper has reached the fuser, is in the duplex 0 Photo 1, 2, or 3

path, or in the output path, Z represents the fuser
mode. Designated 2 or 3
Jams can occur when there is a mismatch between

the actual paper and the fuser mode setting.
Z represents the fuser mode. 1 Normal (automatically sensed rather than based on
the paper type set at the control panel)
Z represents the fuser mode. 2 Normal (based on the paper type set at the control
panel)
Z represents the fuser mode. 3 Light 1, 2, or 3
Z represents the fuser mode. 4 Heavy 1
Z represents the fuser mode. 7 Glossy 1
Z represents the fuser mode. A Glossy Film
Z represents the fuser mode. B Transparency
Z represents the fuser mode. C Label
Z represents the fuser mode. D Envelope 1, 2, or 3
Z represents the fuser mode. E Rough
When paper has entered the output bin, Z 0 Unknown bin

represents the output bin, numbered from top to
bottom.
Z represents the output bin 1 Bin 1
All paper locations E Door open jam
All paper locations F Residual jam
All paper locations 0 Forbidden OHT jam (when Y=2)
13.* errors 45
1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam
locations.
2. Verify that no doors are open.
3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted
to the correct size, and the tray should not be filled above the maximum fill marks or tabs.
4. Make sure the type and quality of the paper being used meets the HP specifications for the printer.
5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
6. Open all doors and covers and ensure the paper path is completely clear of paper or obstructions.
To prevent future paper jams in the printer, follow these recommendations:
● Use only paper that meets HP specifications for this printer.
For more information, refer to the printer User Guide or search for the "HP LaserJet Printers - Print
Media Guide" (c06117757).
● Make sure the printing environment is within recommended specifications.
● Do not use paper that is wrinkled, folded, or damaged.
● Do not overload the tray with paper.
● Make sure that the paper guides in the tray are adjusted correctly for the size of paper.
● Make sure that the tray is fully inserted in the printer.
● If printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
● Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.

1. Follow the instructions on the control panel to clear the jam. Check for paper in all possible jam
locations.
2. Verify that no doors are open.
3. Check the paper tray to make sure paper is loaded correctly. The paper guides should be adjusted
to the correct size, and the tray should not be filled above the maximum fill marks or tabs.

4. Verify that the paper meets specifications for this printer.
5. Use a damp, lint-free cloth to clean the rollers in the appropriate tray. Replace rollers that are worn.
6. If the issue persists, open the Administration > Troubleshooting > Diagnostic Tests > Component
Test menu, and perform the appropriate pickup/feed motor drive test. Replace the pickup assembly
if the test fails.
7. Verify the sensors are functioning correctly. If the sensors fail the test, first verify that all
connections on the DC controller are correctly seated. If possible, replace the sensor or assembly
it is associated with.
8. If the sensors pass the test, look for blockage or damaged parts and replace any damaged parts.
9. If the error persists, elevate the case using the Standard Support Process.
13.B2.Az Jam in top cover

Paper STAY jam in the top cover at the image area.
Paper present at PS2 after a specified time limit has passed.
● 13.B2.A1
This jam occurs when the registration sensor (PS2) detects paper present longer than the expected
time based on the paper size when printing from the Tray 1.
● 13.B2.A2
● 13.B2.A3
● 13.B2.A4
● 13.B2.A5
● 13.B2.AD
time based on the paper size when printing from the Duplexer.
13.B2.A jam error in the top cover

Use the following procedure to check for paper in all possible jam locations registration area.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
13.B2.Az Jam in top cover 47

● 13.B2.A1 Paper jam in top cover
1. Press the front door release button.
2. Open the front door.
3. Remove the toner cartridge.

4. Lift the jam-access cover.
5. Remove any jammed paper.
13.B2.A jam error in the top cover 49

7. Close the front door.
8. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct
paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It
should click into place.
A4
11
B5
9. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.

10. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.

1. Open the top cover and check for paper jammed in the feed area.
a. Remove the toner cartridge.
b. Lift the jam-access cover.

c. Remove any jammed paper.
d. Install the toner cartridge.
e. Close the front door.
2. Verify that the tray guides have been set to the proper size and that the same size is reflected on
the Configuration Page.

a. Move the rear paper guide to adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
A4
11
B5
b. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top
of the stack is below the maximum-height indicators.
3. Ensure the type and quality of the paper that the customer is using meet HP specifications.
4. Check under the toner cartridge at the transfer area, make sure everything is properly seated and
that there are no damaged parts.
If damaged, replace the transfer roller.

Roller, transfer part number: RM1-4023-000CN
5. Test and check the registration assembly and look for damage, if it is faulty replace the registration
assembly.
Registration assembly part number:RM2-2577-000CN
6. Look for blockage or damaged parts that stops the paper from continuing on through the printer.
Check the fuser, if the fuser or any other part is found to be defective replace the part.
Fuser assembly (110-127V) part number: RM2-2554-000CN


3. Ensure the type and quality of the paper that the customer is using meet HP specifications.
4. Check under the toner cartridge at the transfer area, make sure everything is properly seated and
that there are no damaged parts. If the transfer roller is damaged, replace it.
5. Test the registration sensor (TOP sensor) (PS2) to ensure that it moves freely.
6. Open the following menus:
● Administration
● Troubleshooting
● Diagnostic Tests
7. Test the registration sensor (TOP sensor) (PS2) using the Tray/Bin manual sensor test to verify that
the sensor is functioning correctly.
8. Test the paper width sensors PS1a.
9. If either of the sensors steps fail, elevate the issue using the Standard Support Process.
NOTE: On-site technicians should check the following connections on the DC controller PCA to
ensure they are properly seated and connected before elevating the issue. (J7)
10. If the sensors are functioning properly, run a few pages to check where the leading edge of the
paper actually stops.
11. Test and check the registration assembly and look for damage, if it is faulty replace the registration
assembly.


13. If the error persists, elevate the issue using the Standard Support Process.

13.B2.D1 Jam in top cover
Paper delay jam in top cover at image area.
Paper did not reach PS2 in specified time.
Paper did not reach the registration sensor in the designated amount of time printing from Tray 1.
13.B2.D1 jam error in tray 1

Use the following procedure to clear paper jams in Tray 1.
When a jam occurs, the control panel displays a message and an animation that assists in clearing the
jam.
● 13.B2.D1 Jam in tray 1
1. Slowly pull the jammed paper out of the printer.
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
13.B2.D1 Jam in top cover 55

3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
5. If the error persists, clean the tray 1 pickup roller and separation pad.
a. Press the door-release button, and then open the toner-cartridge door

b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then
rotate the top of the roller out and away from the printer.
Figure 6-1 Release the roller
c. Remove the roller.
Figure 6-2 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need
to be removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers.
CAUTION: When handling the roller and/or pad, avoid touching the spongy surfaces. Skin oils
and fingerprints on a roller surface can cause print-quality problems.
13.B2.D1 jam error in tray 1 57

Figure 6-3 Clean the roller and pad
f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the
top of the roller up and toward the printer.
Figure 6-4 Install the roller

g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2)
snap into place.
Figure 6-5 Engage two tabs
h. Close the toner-cartridge door.
6. Perform a test page from tray 1 to see if issue is resolved.

1. Slowly pull the jammed paper out of the printer.

2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
5. If the error persists, clean the tray 1 pickup roller and separation pad.

a. Press the door-release button, and then open the toner-cartridge door
b. Release two tabs between the roller collar and roller, and then rotate the top of the roller out
and away from the printer.
Figure 6-6 Release the roller

c. Remove the roller.
Figure 6-7 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need
to be removed to be cleaned.
CAUTION: When handling the roller and/or pad, avoid touching the spongy surfaces. Skin oils
and fingerprints on a roller surface can cause print-quality problems.
Figure 6-8 Clean the roller and pad

f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the
top of the roller up and toward the printer.
Figure 6-9 Install the roller
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2)
snap into place.
Figure 6-10 Engage two tabs
h. If needed, replace the rollers.
Tray pickup roller assembly (Multipurpose Tray 1) part number: 3PZ15-67966
i. Close the toner-cartridge door.
6. Ensure the type and quality of the paper that the customer is using meets the HP specifications for
the printer.

7. Ensure that the Tray 1 pickup roller and separation pad are installed correctly and show no damage
or wear, replace the rollers as needed.
8. Run a few pages to check where the leading edge of the paper actually stops.
9. Check that the registration assembly is functioning correctly, if not replace the registration
assembly.

the printer.

● Administration
● Troubleshooting
6. Test the top of page sensor (PS2) and the paper width sensors PS1a.
7. If any of the sensors fail, elevate the issue using the Standard Support Process.
assembly.



● 13.B2.D2
Paper did not reach the Registration sensor in the designated amount of time printing from Tray 2.

Use the following procedure to check for paper in all possible jam locations related to Tray 2.
● 13.B2.D2 Paper jam in tray 2
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper.

3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
click into place.
A4
11
B5
5. Reinsert and close the tray.



14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer
models.
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position

Figure 6-11 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly
open when the printer is tilted backward.
Figure 6-12 Place the printer bottom-side face forward

e. Release one tab (callout 1), and then slide the roller holder toward the left side of the printer to
release it.
Figure 6-13 Release one tab
f. Remove the roller assembly.
Figure 6-14 Remove the roller assembly
g. Use a damp, lint-free cloth to gently clean the rollers.
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause
paper-handling and print-quality problems. HP recommends using disposable gloves or
thoroughly washing your hands before handling the assembly.

Figure 6-15 Clean the rollers
h. After cleaning the roller, position the roller holder assembly in the printer as shown, and then
slide it toward the right side of the printer.
Figure 6-16 Install the roller holder

i. Make sure that the tab snaps into place.
Figure 6-17 Check the tab
j. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper
tray.
15. Perform a test print from tray 2 to see if the issue is resolved.

1. Remove the paper jam from the printer.
a. Remove the tray from the printer.

b. Remove the paper from the tray, and discard any damaged paper.
c. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
click into place.
A4
11
B5
d. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top

e. Reinsert and close the tray.
f. Press the front door release button.
g. Open the front door.

h. Remove the toner cartridge.
i. Lift the jam-access cover.
j. Remove any jammed paper.

k. Install the toner cartridge.
l. Close the front door.
3. With tray 2 removed, check for worn or damaged tray feed and separation rollers or separation
pad. Replace the rollers as needed.
Tray pickup roller assembly (Tray 2) part number: 3PZ15-67965

Separation assembly (Tray 2) part number: 3PZ15-67964

4. If the rollers are not damaged, and the error persists, clean the tray 2 pickup, feed, and separation
rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer
models.
a. Carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position
Figure 6-18 Tilt the printer backward
b. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly
open when the printer is tilted backward.

Figure 6-19 Place the printer bottom-side face forward
c. Release one tab (callout 1), and then slide the roller holder toward the left side of the printer to
release it.
Figure 6-20 Release one tab

d. Remove the roller assembly.
Figure 6-21 Remove the roller assembly
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause
paper-handling and print-quality problems. HP recommends using disposable gloves or
thoroughly washing your hands before handling the assembly.
Figure 6-22 Clean the rollers
f. If needed replace the tray 2 rollers.

g. After cleaning the roller, position the roller holder assembly in the printer as shown, and then
slide it toward the right side of the printer.
Figure 6-23 Install the roller holder
h. Make sure that the tab snaps into place.
Figure 6-24 Check the tab
i. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper
tray.
5. If the error persists, perform a paper path test to see where the leading edge of the paper is
stopping.
● If paper is not exiting the tray, replace the tray roller kit if not already replaced.

● If paper is stop as it enters the registration area, replace the registration assembly.

the printer.
4. Check for worn or damaged tray feed and separation rollers, replace the rollers as needed.

● Administration
● Troubleshooting
assembly.


● 13.B2.D3

Paper did not reach the Registration sensor in the designated amount of time printing from Tray 3.

Use the following procedure to check for paper in all possible jam locations related to Tray 3.
● 13.B2.D3 Paper jam in top cover
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper.

3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
click into place.
A4
11
B5
5. Reinsert and close the tray.



14. If the error persists, clean the tray 3 pickup and feed rollers.
a. Remove tray 3 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
15. Perform a test print from tray 3 to see if the issue is resolved.

1. Remove the paper jam from the printer.

a. Remove the tray from the printer.
b. Remove the paper from the tray, and discard any damaged paper.

c. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
click into place.
A4
11
B5
d. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top
e. Reinsert and close the tray.

f. Press the front door release button.
g. Open the front door.
h. Remove the toner cartridge.

i. Lift the jam-access cover.
j. Remove any jammed paper.
k. Install the toner cartridge.

l. Close the front door.
3. Check for worn or damaged tray feed and separation rollers or separation pad. Replace the rollers
as needed.
Tray pickup roller assembly (optional Tray 3) part number: 3PZ15-67968

Separation assembly (optional Tray 3) part number: 3PZ15-67967
4. If the rollers are not damaged, and the error persists, clean the tray 3 pickup, feed, and separation
rollers.
5. If the error persists, perform a paper path test to see where the leading edge of the paper is
stopping.
● If paper is not exiting the tray, replace the tray roller kit if not already replaced.
● If paper is stop as it enters the registration area, replace the registration assembly.


the printer.
4. Check for worn or damaged tray feed and separation rollers, replace the rollers as needed.

● Administration
● Troubleshooting
assembly.

13.B2.FF Jam in top cover

Paper residual jam in top cover at image area.
Paper present at PS2 at power on or after clearing jam.

1. Open the top cover and check for paper jammed in feed area.
Recommended action for onsite technicians 93

2. Check under the toner cartridge at the transfer area for any paper or obstructions.
3. If the error persists, please contact customer support at www.hp.com/go/contactHP.

2. Check under the toner cartridge at the transfer area, make sure that everything is properly seated.
3. Test the top of page sensor (SR2).
4. If the sensor fails the test, elevate the issue using the Standard Support Process.

2. Check under the toner cartridge at the transfer area, make sure that everything is properly seated.
3. Test the top of page sensor (PS2).
4. If the sensor fails the test, check the following connections on the DC controller PCA to ensure they
are properly seated and connected before elevating the issue. (J7)
5. If the error persists and the sensor does not function correctly. elevate the issue using the
Standard Support Process for a possible printer replacement.
13.B9.Az Fuser jam

Fuser delivery stay jam.
Paper stay jam at fuser area.
Paper present at PS13 after specified time limit.
This jam code can be caused by:
● An accordion paper jam at the fuser exit.
● Something blocking the paper before reaching the output rollers.
● The output bin rollers are not turning. Because there is very little distance from the fuser exit to the
output bin, paper stopped at the rollers can cause a fuser jam.
● A sticky fuser exit flag. If the flag is stuck or even delayed momentarily in the activated position it
can cause this jam.
● 13.B9.A1
Paper Stay jam is detected when printing from Tray 1.
● 13.B9.A2
● 13.B9.A3

● 13.B9.AD
Paper Stay jam is detected when printing from the Duplexer.
13.B9 jam error in the fuser area

Use the following procedure to check for paper in all possible jam locations in the fuser area.
13.B9 jam error in the fuser area 95


7. Open the front door and the rear door.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before
handling it.
8. If jammed paper is visible, remove any jammed paper from the rear door area.

9. Close the rear door and the front door.

CAUTION: Be careful: the fuser is HOT. Allow it to cool if you need to remove debris from in and
around the pressure heating components.
1. Open the top and rear covers and then clear any jammed paper.

d. Lift the jam-access cover.

e. Remove any jammed paper.
f. Install the toner cartridge.
g. Open the front door and the rear door.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool
before handling it.

h. If jammed paper is visible, remove any jammed paper from the rear door area.
i. Close the rear door and the front door.
j.
2. Ensure sure that the paper meets HP printer specifications.
3. Have the customer verify that the tray guides have been set to the proper size and that the same
size is reflected on the Configuration Page.
4. Check the fuser delivery sensor for proper functionality and movement.
5. Remove the toner cartridge and open the rear door and verify that there is no debris from a
previous jam stuck in the fuser or the rollers leading into or out of the fuser.
Check the fuser, if the fuser or any other part is found to be defective replace the fuser.



4. Check the fuser delivery sensor for proper functionality and movement.
5. Remove the toner cartridge and open the rear door and verify that there is no debris from a
previous jam stuck in the fuser or the rollers leading into or out of the fuser.
7. Perform a Manual Sensor Test and check PS13 the fuser delivery sensor. If found faulty then
replace the fuser assembly.

13.B9.Cz Fuser jam

Fuser wrap jam.
This jam occurs when the paper disappears from the fuser output sensor before a designated amount
of time after the paper reached the fuser output sensor (PS13).
(The printer has determined that the paper is being wrapped around the fuser roller.)
Z = Fuser mode
● 13.B9.C1 (event code)
Fuser wrap jam when Auto Sense (Normal).
Fuser wrap jam when Normal.
Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific code).
Fuser wrap jam when Heavy 1.
Fuser wrap jam when Heavy 2.
Fuser wrap jam when Heavy paper 3.

● 13.B9.CB (event code)
Fuser wrap jam when Transparency.
● 13.B9.CC (event code)
Fuser wrap jam when Label.
● 13.B9.CD (event code)
Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for
specific code).



handling it.


a. Open the front door and the rear door.
before handling it.

b. If jammed paper is visible, remove any jammed paper from the rear door area.
c. Close the rear door and the front door.
d.
If the customer paper is within specifications, but curls up on the output bin, you can recommend:
● Open input tray and rotate new paper so the top page is now the bottom page.
● Explain that the paper curls and it is better if it curls down than up for printing to avoid fuser
wrap jams.
3. Check to see if the paper jam is found wrapped around the fuser roller. If so and the paper is within
HP specifications for this printer replace the fuser assembly.



If the customer paper is within specifications, but curls up on the output bin, you can recommend:
● Open input tray and rotate new paper so the top page is now the bottom page.
● Explain that the paper curls and it is better if it curls down than up for printing to avoid fuser
wrap jams.
3. Check to see if the paper jam is found wrapped around the fuser roller. If so and the paper is within
HP specifications for this printer replace the fuser assembly.

13.B9.Dz Fuser jam

Fuser delivery delay jam.
Paper did not reach Fuser sensor PS13 specified time.
● 13.B9.D1
Fuser delivery delay jam when printing from Tray 1.
● 13.B9.D2
● 13.B9.D3
● 13.B9.DD
Fuser delivery delay jam when printing with the Duplexer.
The following are possible causes and areas that should be investigated.
● The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser.
● The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could
be the drum drive or the white collar that holds the toner cartridge in position has broken or even a
damaged or defective toner cartridge.
● Fuser drive or fuser delivery issue.




handling it.




before handling it.

j.
4. Perform a paper path test to see where the leading edge of the paper stops.
a. If paper stops under the toner cartridge, check the toner cartridge at the transfer area, make
sure everything is properly seated and that there are no damaged parts.

b. Test and check the registration assembly and look for damage, if it is faulty replace the
registration assembly.
c. Look for blockage or damaged parts that stops the paper from continuing on through the
printer. Check the fuser, if the fuser or any other part is found to be defective replace the part.



4. Perform a paper path test to see where the leading edge of the paper stops.
■ If paper stops under the toner cartridge, check the toner cartridge at the transfer area, make
sure everything is properly seated and that there are no damaged parts.

a. Test and check the registration assembly and look for damage, if it is faulty replace the

b. Look for blockage or damaged parts that stops the paper from continuing on through the
printer. Check the fuser, if the fuser or any other part is found to be defective replace the part.

13.B9.FF Fuser jam

Residual paper jam at the fuser output sensor.
Paper present at PS13 after specified time limit or on power up.



handling it.





before handling it.
j.




13.D3.yz Duplexer jam

The paper jammed while attempting to duplex.
y = A (Stay jam) or D (Delay jam)
z = 0-9 or A-F
13.D1, 13.D3 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
● 13.D1.yz - Jam in duplex unit
y = A, C, or D
z = 0-9 or A-F

1. Completely remove Tray 2 from the printer.
2. Push the green button to release the duplex pan.

4. Close the duplex pan.
5. Reinsert Tray 2.
6. Open the front door to clear the jam message.
13.D1, 13.D3 jam error in the duplexer 125

c. Close the front door.

1. Clear the paper jam.

a. Completely remove Tray 2 from the printer.
Figure 6-25 Remove tray 2
b. Push the green button to release the duplex pan.
Figure 6-26 Push green button
c. Remove paper from inside duplex paper path.
Figure 6-27 Remove paper for this area
d. While removing paper from duplex area, verify the paper re-pick assembly tray is not
damaged. If damaged, replace the paper re-pick assembly
Paper re-pick assembly part number: RM2-5666-000CN

e. Reinstall tray 2.
2. Open the rear door and check for blockage or damage in the rear door going into the duplex re-pick
area. If needed, replace the rear door assembly.
Rear door assembly part number: RM2-5405-000CN
3. Open and close the top cover to clear the jam error.
5. Ensure the printer is located in an area meets the environmental specifications for the printer.
6. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring
while printing duplex printing only.
7. Send duplex jobs from multiple trays to see if the issue is TRAY specific or not. If the jam occurs
from a specific tray, troubleshoot pick and feed issues for that tray.
8. Make sure the tray is set-up correctly through the control panel. If the tray is set to ANY Size ANY
Type, set it to the specific size and type the customer is trying to print on.
9. If the issue persists, elevate the issue using the Standard Support Process.




5. Ensure the printer is located in an area meets the environmental specifications for the printer.

6. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring
while printing duplex printing only.
7. Send duplex jobs from multiple trays to see if the issue is TRAY specific or not. If the jam occurs
from a specific tray, troubleshoot pick and feed issues for that tray.
8. Make sure the tray is set-up correctly through the control panel. If the tray is set to ANY Size ANY
Type, set it to the specific size and type the customer is trying to print on.
13.D3.FF Duplexer jam

Power on jam, duplex refeed sensor.
A residual jam is detected at the duplex refeed sensor at power on or after clearing printer.
13.D1, 13.D3 jam error in the duplexer

Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
y = A, C, or D
z = 0-9 or A-F

13.D1, 13.D3 jam error in the duplexer 131

5. Reinsert Tray 2.
6. Open the front door to clear the jam message.

c. Close the front door.






13.FF.FF Paper jam

A power on residual paper jam has occurred.
This error has no specific sensor designated. It could be any sensor in the paper feed path.


Recommended action for customers 137



12. Reinsert Tray 2.
handling it.


1. Check the printer for a paper jam.
NOTE: For complete steps see the recommended action for customers section for this error.
2. Look for paper present or obstructions in the paper path.
View the event log to determine if other jam errors are occurring and troubleshoot those errors.
3. Use the manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or
sensor.
4. Replace parts as determined by sensor tests or obstructions.
If sensor cannot be replaced, elevate the issue using your regional standard support process.

1. Check the printer for a paper jam.
NOTE: For complete steps see the recommended action for customers section for this error.
2. Look for paper present or obstructions in the paper path.
View the event log to determine if other jam errors are occurring and troubleshoot those errors.
3. Use the manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or
sensor.
4. Replace parts as determined by sensor tests or obstructions.
If sensor cannot be replaced, elevate the issue using your regional standard support process.

20.* errors
Errors in the 20.* family are related to the printer memory. The page might require more memory than the
printer has available.
Recommended action
contactHP.
1. Touch the OK button to continue.
2. Reduce the page complexity.
3. Add product memory.
20.00.00 Insufficient memory <device>

The printer does not have enough memory to print the page.
Event log message 20.00.00.
The printer received more data than can fit in the available memory. You might have tried to transfer too
many macros, soft fonts, or complex graphics.
Recommended action
■ Touch the OK button to print the transferred data. Some data might be lost. Reduce the page
complexity or add printer memory.
21.00.00 Page Too Complex

The printer displays this message to indicate that the page decompression process was too slow for the
printer.
Recommended action
■ Touch the OK button to continue. There might be some data loss on the page that was being
formatted when the error occurred.

30.01.08 Home position error
The scanner optic failed to return to the home position.


2. Print a Configuration Page and check if the latest version of printer and scanner firmware are
installed. If the firmware is not on the latest version, update the firmware.
Go to HP FutureSmart - Latest Firmware Versions.
3. If the error persists, replace the integrated scanner assembly.
Integrated scanner assembly part number: 3PZ55-60117

3. Verify that the (flat flexible cables (FFC’s) (callout 1) to the scanner assembly are seated correctly
on the formatter board and the scanner.


30.01.14 Scan system EEPROM error

SCB EEPROM error.





30.01.41 Scanner error

The formatter lost connections with the SCB or communication was corrupted.


30.01.41 Scanner error 145


5. If the error persists, replace the formatter.

SCB memory failure.

The scanner control board (SCB) cannot communicate with the flatbed scanner motor.






SCB communication error.






Scanner firmware error.
Formatter can't find ONYX ASIC. Power OFF/ON is required.


30.01.46 Scanner error 149



Front side scanner EEPROM (NVM) error has occurred.






Front side scanner (flatbed scanner) not detected.






30.03.22 Scanner failure
Front side illumination calibration failure.
The scan module cannot see the illumination module, or the illumination is marginal.
The optical assembly might not be parked under the calibration strip.



30.03.22 Scanner failure 153


30.03.23 Scanner failure

Flatbed alignment calibration failure.




30.03.30 Scanner Failure

Flatbed motor shutdown.
The scanner control board (SCB) cannot communicate with the flatbed scanner motor.





30.03.45 Scanner Error To continue turn off then on

SCB firmware assertion failure. SCB firmware assertion controls the scan head motor.






31.01.47 Document feeder not detected
The document feeder was not detected. The document feeder might not be connected.
The flatbed glass is still available for scanning.




31.03.14 Backside scanner EEPROM error

Backside scanner EEPROM (NVM) error.
A non-fatal error has occurred.



1. Turn the printer off and then on.
3. If the issue persists, integrated scanner assembly (ISA).
Recommended action for onsite technician

3. Verify that the (flat flexible cables (FFC’s) to the scanner assembly are seated correctly on the
formatter board.
4. If the issue persists, replace the integrated scanning assembly.


31.03.20 backside scanner not detected
Backside scanner is not detected.




formatter board.

31.03.22 Scanner calibration failure

Backside illumination calibration failure.


31.03.22 Scanner calibration failure 161

formatter board.

31.03.31 Document feeder motor stall

The document feeder feed motor is not turning.




formatter board.

31.13.01 Document feeder pick error

Document feeder job error, pick error.
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
31.13 jam error in the document feeder

Use the following procedure to check for paper in all possible jam locations related to the document
feeder.
Recommended action for onsite technician 163

jam.
● 31.13.01 Jam in document feeder
In addition to the instructions provided below
NOTE: The printer model referenced in this video might be different from your printer model, but the
steps to clear the jam are the same.
1. Open the document feeder cover.

3. Close the document feeder cover.
4. Lift the document feeder input tray to provide better access to the document feeder output bin,
and then remove any jammed paper from the output area.
5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.
31.13 jam error in the document feeder 165

6. Lower the scanner lid.
7. If the error persists, ensure that the paper meets the document feeder (ADF) specifications for the
printer.
8. Ensure that the input tray is not overloaded and that the tray guides are set to the correct size.
Make sure that the paper stack is correctly aligned at the center of the input tray when paper is
loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into
the document feeder paper path.
Figure 6-37 Set the ADF guides
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted
correctly. Remove all staples, paper clips, or tape from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than
originals that are printed on plain paper.
9. Open the document feeder and check and clean the Document Feeder Kit rollers and separation
pad by removing any visible lint or dust from each of the feed rollers and the separation pad using

a clean lint-free cloth moistened with warm water. View the How to Clean the Pick Rollers in HP
LaserJet and PageWide Printers for detailed instructions.
NOTE: Lift up the roller assembly to access and clean the second roller
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly
against the document. Remove all staples and paper clips from original documents.

IMPORTANT: DO NOT replace any parts before reviewing the firmware version. (See step 7)



7. If no actual paper jam is found, check the firmware version. If not FW is not 5.8 or greater, upgrade
the firmware.
NOTE: On some units, when making copies or scanning documents using the Automatic
Document Feeder, a jam error occurs with the event code of 31.13.02. This is the result of a spring in
the ADF moving up and down too fast (bouncing) and is reported to firmware as a jam in the ADF,
even when there is no actual jam.
Firmware version 5.8 helps resolve this issue.
8. If there error persists, ensure that the paper meets the document feeder (ADF) specifications for
the printer.
10. Check and clean the Document Feeder Kit rollers and separation pad by removing any visible lint
or dust from each of the feed rollers and the separation pad using a clean lint-free cloth moistened

with warm water. View the How to Clean the Pick Rollers in HP LaserJet and PageWide Printers for
detailed instructions.
11. If the issue persists, Replace the document feeder top cover assembly.
Document feeder top cover assembly part number: W1A77-67903
NOTE: This part contains the rollers.

1. Open the document feeder lid, pull the sheets back into the input tray, and then resume the job.
the firmware.

3. Check the paper guides and make sure that they are set to the correct paper width.
4. Make sure that the input tray is not overloaded and the tray guides are correctly aligned to both
edges of the paper.
5. Verify that the paper meets the printer specifications.


31.13.02 Jam in document feeder
Document feeder jam error.
The paper passed the pick-success sensor, and then jammed in the automatic document feeder paper
path.
This issue might be describe as the following:
● Automatic document feeder jam
● ADF Jamming
● ADF paper jam
● Jams in document feeder
31.13 jam error in the document feeder

Use the following procedure to check for paper in all possible jam locations related to the document
feeder.
jam.
In addition to the instructions provided below
NOTE: The printer model referenced in this video might be different from your printer model, but the
steps to clear the jam are the same.
31.13.02 Jam in document feeder 173


7. If the error persists, ensure that the paper meets the document feeder (ADF) specifications for the
printer.
31.13 jam error in the document feeder 175

9. Open the document feeder and check and clean the Document Feeder Kit rollers and separation
pad by removing any visible lint or dust from each of the feed rollers and the separation pad using
a clean lint-free cloth moistened with warm water. View the How to Clean the Pick Rollers in HP
LaserJet and PageWide Printers for detailed instructions.
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly
against the document. Remove all staples and paper clips from original documents.




the firmware.
8. If there error persists, ensure that the paper meets the document feeder (ADF) specifications for
the printer.


1. Open the document feeder lid, pull the sheets back into the input tray, and then resume the job.
the firmware.

3. Check the paper guides and make sure that they are set to the correct paper width.
4. Make sure that the input tray is not overloaded and the tray guides are correctly aligned to both
edges of the paper.
5. Verify that the paper meets the printer specifications.


32.* errors
Errors in the 32.* family are related to either product start events or to backup and restore events.
Recommended action
contactHP.
2. Retry the job.
32.08.A1, 32.08.A2, 32.08.A3

An event related to starting the printer.
32.08.A1 (event code)
Shutdown event. Boot after abnormal shutdown.
Boot from normal shutdown event.
Regular boot event.
Recommended action
There is no action needed for this message.
32.1C.05
The restore job ticket was submitted with invalid credentials.
Recommended action
1. Verify the credentials that were submitted.
2. Check the domain, user name, and password.
32.1C.06 (event code)

The backup job ticket was submitted with invalid credentials.
Recommended action

1. Verify the credentials that were submitted.
2. Check the domain, user name, and password.

Backup restore permissions error.
There was an error during the creation, read, or write of the restore file.
Recommended action
■ Retry the job.

Not enough disk space to perform backup/restore, or a network share issue.
There was an error during the creation, read, or write of the backup file.
Recommended action
1. Retry the job.
2. Remove stored jobs and retry.
3. If the error persists, try using a larger capacity storage device for the share location and check the
network share settings.
4. Check the network share or try setting up a new shared network drive or folder.

Tried to restore a backup file that was not valid for this printer.
The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the
data, or the data is no longer present.
Recommended action
■ Use a valid backup file.
32.1C.0A (event code)

Backup file is invalid.
The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the
data, or the data is no longer present.
Recommended action
1. Use a valid backup file.
32.1C.07 (event code) 183

2. Reboot, and then observe the state of the printer.
3. If the error persists, perform a partition clean from the Preboot menu.
32.1C.0D (event code)

Backup/restore failed, auto-reboot failed, or the printer might be busy.
Recommended action
■ Reboot, and then retry the backup/restore.

Backup/restore time-out while communicating with the engine.
The backup operation was aborted because the printer is busy.
Recommended action
■ Wait until the printer is idle, and then try again.
32.1C.13, 32.1C.14
Not enough space exists to perform the backup.
The backup was aborted because the disk is at a critical level or full.
Scheduled backup failure.
Recommended action
■ Free up disk space, and then try again.
32.1C.15
The restore operation was aborted because the backup file was created by a previous version of
firmware no longer supported by the feature.
Recommended action
■ Use the current backup file.
32.1C.2E
The restore operation was aborted because the printer is busy.
Recommended action

1. Wait until the printer is idle, and then retry.
2. Turn the printer off then on, and then retry.
32.1C.2F
Reset failure.
Recommended action
■ Turn the printer off, and then on. Retry the job.
32.1C.40
The backup operation completed successfully (informational).
Recommended action
See recommended action.
32.1C.41
The backup operation encountered an error (informational).
Recommended action
32.1C.42
The backup operation completed, but with a warning message (informational).
Recommended action
32.1C.43
A component in the backup file is not supported by the current version of firmware and will not be
restored (informational).
Recommended action
32.1C.44
A component in the backup file is not transferable to another printer and will not be restored
(informational).
32.1C.2F 185
Recommended action
32.1C.45
Some data was not included in the backup file (informational).
Recommended action
32.1C.46
An expected component could not be found and was thus not backed up. Because components should
be known on backups, this code is a warning (informational).
Recommended action
32.1C.47
Some data was not restored from the backup file (informational).
Recommended action
32.1C.48
The backup job ticket was submitted using an invalid network path.
Recommended action
1. Check that a shared folder was provided as part of the network path and not left blank.
2. Check that the server and the shared folder exists.
3. Check that you (or the applicable user) has permission to access the shared folder on the provided
server.
32.1C.49
The backup job ticket was submitted with a bad encryption.
NOTE: This would only apply to a web services call to perform a backup with a blank PIN

Recommended action
■ Verify that the encryption personal identification number (PIN) meets the restrictions for the printer.
32.1C.4A
An error occurred when creating the temporary directories used to store the backup files in transition to
and from the compressed (ZIP) file.
Recommended action
1. Retry the job.
2. If this does not resolve the issue, turn the printer off then on again and retry the job.
3. If the error persists, perform a Format Disk procedure using the Preboot menu.
For the steps to perform a Clean or Format Disk procedure, search for "HP LaserJet Enterprise,
HP LaserJet Managed - Various methods to clean the hard disk drives or solid-state drives"
(ish_4502973-4502949-16) - .
32.1C.56
Reset aborted. Backup/restore in progress (informational).
Recommended action
32.1C.57
Reset aborted (informational).
Recommended action
32.1C.58
Unknown reset error (informational).
Recommended action
32.1C.60
The restore operation completed successfully (informational).
Recommended action 187

Recommended action
32.1C.61
The restore operation encountered an error.
Recommended action
■ Review the printer's event log to see specific details about the failure.
32.1C.62
The restore operation completed, but with a warning message.
Recommended action
■ Review the error log to see specific details about the failure.
32.1C.68
The restore job ticket was submitted using an invalid network path.
Recommended action
1. Check that a shared folder was provided as part of the network path and not left blank.
2. Check that the server and the shared folder exist.
3. Check that you (or the applicable user) has permission to access the shared folder on the provided
server.
4. Check that the path includes the compressed .ZIP file name as part of the path.
32.1C.69
The restore job ticket was submitted with a bad encryption personal identification number (PIN).
Recommended action
■ Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the
backup file.
32.1C.6A
An error occurred when creating the temporary directories used to store the restore files in transition to
and from the compressed (ZIP) file.

Recommended action
■ Retry the job.
32.1C.6D
An unusual error occurred when running the restore operation.
Recommended action
■ Retry the job.

33.* errors
Errors in the 33.* family are related to the printer’s storage system or the formatter. The component
might have been previously installed in another printer and is therefore locked to that other printer. Or,
the component might be incorrect for this printer.

2. If the issue persists, investigate if the hard disk drive (HDD) or formatter are the original ones. If
recently swapped or replaced, turn the printer off, install the original HDD and/or formatter, and
then turn the printer on.
3. If the issue persists, locate and notate the complete 33.WX.YZ error message as displayed on the
control panel of the printer and contact your HP-authorized service or support provider, or contact
customer support at http://www.hp.com/go/contactHP.

1. Turn off the printer, and then turn on the printer.
3. If the formatter/HDD were recently replaced and the original is unavailable verify the correct
formatter/HDD are installed by referencing the part numbers.
4. If the issue persists, locate and notate the complete 33.WX.YZ error message as displayed on
the control panel of the printer. Reference support content for the specific error and take the
necessary action.

5. If the error cannot be cleared and you are unable to get the complete error code from the printer,
perform a Partial Clean procedure using the Preboot menu.
(ish_4502973-4502949-16) - .
CAUTION: A Partial Clean procedure automatically restores the firmware files from the
repository, but all custom settings, PINs, passwords, third-party solutions, firmware files, and the
operating system are completely lost.
6. If the error persists, download and from the Preboot menu install the latest version of printer
firmware.

For the more information, go to: HP Enterprise, HP Managed - Update the printer firmware.

1. Turn off the printer, and then turn on the printer.
3. If the formatter/HDD were recently replaced and the original is unavailable verify the correct
formatter/HDD are installed by referencing the part numbers.
4. If the issue persists, locate and notate the complete 33.WX.YZ error message as displayed on
the control panel of the printer. Reference support content for the specific error and take the
necessary action.
5. If the error cannot be cleared and you are unable to get the complete error code from the printer,
perform a Partial Clean procedure using the Preboot menu.
(ish_4502973-4502949-16) - .
CAUTION: A Partial Clean procedure automatically restores the firmware files from the
repository, but all custom settings, PINs, passwords, third-party solutions, firmware files, and the
operating system are completely lost.
6. If the error persists, download and from the Preboot menu install the latest version of printer
firmware.


33.01.xx
A save or restore process has occurred.
● 33.01.01 (event code)
A restore process has occurred.
● 33.01.02 (event code)
A save process has occurred.
● 33.01.03 (event code)
Save recover functionality OK after previously being disabled.
Recommended action
33.02.01 Used board/disk installed

Used board or disk installed.
An encrypted board or disk with existing data previously locked to a different printer has replaced the
original. If you continue, data is permanently lost.
IMPORTANT: Do not install used formatter boards in HP LaserJet, HP PageWide Enterprise or

Managed printers. Only replace the formatter when specifically directed to do so during
troubleshooting using the Control Panel Message Document (CPMD). If you see the 33.02.01 event
code, it means a used board has been installed, and the settings may be incorrect.
For more information go to, or search for: HP LaserJet Enterprise, HP LaserJet Managed, HP PageWide
Enterprise, HP PageWide Managed - 33.02.01 error or printer name and/or product number changes
after replacing the formatter (c06360930).


1. If this error appears after updating the firmware, search in WISE for the following document: HP
FutureSmart - '33.02.01 Used board/disk installed' error received after updating the firmware from
HP FutureSmart 4.8.1 or 4.9 to a newer version (c06488003).
2. Reinstall the used board or disk back into its original printer.
33.01.xx 191
3. To save the data on the board or disk, turn the printer off. Replace the board or disk with another
board or disk.
4. To delete the data on the board or disk and continue, touch the OK button.
33.03.02
Data size mismatch. Unable to recover DCC NVRAM.



33.03.03 Incompatible formatter installed

This is an EFI BIOS event to prevent booting with the wrong formatter installed.



■ Turn the printer off, and then install the correct formatter in the printer.
33.04.05
TPM (Trusted Platform Module) Security Error
This system contains a TPM module that is not supported on the device or belongs to another device.
TPM is unique for each device.
For units that shipped with a TPM on board standard (most newer models): If the original TPM installed in
the factory is unavailable or damaged, DO NOT replace any parts. Follow the recommended action.


Follow these troubleshooting steps in the order they are listed.
The technician will need to re-establish the trusted platform module state in the printer.
NOTE: Never replace the TPM on a unit that shipped with one. The TPM that can be ordered is only
available for adding a level of security on a device that never had a TPM paired from the factory. A new
TPM cannot be installed for security reasons.
1. Do not replace the formatter or HDD. It will not solve this issue.
2. Perform a Format Disk procedure, select Continue in the Pre-boot menu, and then reboot the
device.
● If the unit boots to a 33.04.05 error, reseat the eMMC or HDD.
● If the unit continues to boot to a 33.04.05 error, continue to the next step.
3. Perform a Format Disk procedure again, and then reboot the device.
● If the unit boots to a 99.09.67 error, reboot the device, and then update the firmware. This
should resolve the issue.
33.04.05 193
● If the unit continues to boot to a 33.04.05 error, continue to the next steps.
4. Remove the TPM and eMMC or HDD, open Startup Options, and then perform a Cold Reset.
WARNING! When removing the TPM, take extreme care as the connector on the TPM board can
become dislodged and break. If this happens, a printer replacement will be required.
5. Reinstall the eMMC or HDD, open the Pre-boot menu, select Manage Disk, select Boot Device, and
then select Erase Unlock.
● If unit boots to a 99.09.67 error, reboot the device, and then update the firmware. This should
resolve the issue.
6. Reseat the TPM and eMMC or HDD, perform a Format Disk, open Diagnostics, and then run
diagnostics for all components.
● If the Diagnostics fail, elevate the case to ATS and include all details.
● If Diagnostics passes, continue to the next steps.
7. Remove the TPM and eMMC or HDD, open Startup Options, and then perform a Cold Reset.
8. Reinstall the eMMC or HDD, open the Pre-boot menu, select Manage Disk, select Boot Device,
select Erase Unlock, and then reboot the device.
● If the unit boots to a 99.09.67 error, reboot and then update the firmware. This should resolve
the issue.
9. Include the following information in the CDAX case notes, and then elevate the case to ATS. No
additional feedback is needed.
NOTE: Ensure that all original printer parts are installed on the unit at the time of elevation.
● Printer serial number.
● Collect the Diagnostic log file (.jdp file).
● Information when the 33.04.05 error displayed on the printer control panel.
● Parts replaced prior to the error displaying on the printer control panel.
33.05.0z SureStart errors

A SureStart error has occurred.
The printer detected and recovered from a corrupted version of BIOS.
● 33.05.01 Boot code corrupt (event code)
The newly downloaded firmware failed to cryptographically validate the BIOS code.

● 33.05.04 Security alert
● 33.05.04 Upgrade corrupt (event code)
● 33.05.08 Invalid boot attempt (event code)
● 33.05.09 Downgrade attempted (event code)
Recommended action
● For 33.05.01, 33.05.02, and 33.05.03 errors: No action is necessary.
● For all other errors: Download a firmware bundle to the printer from the Preboot menu.
For the latest firmware versions, go to: HP FutureSmart - Latest Firmware Versions
NOTE: For more information on SureStart, search for: "SureStart Whitelisting and Intrusion Detection
Troubleshooting Manual" (c04863614) .
33.05.1x Whitelisting errors

An error occurred with a firmware file digital signature or an error with the certificate used to validate
the firmware file certificate.
● 33.05.10 Firmware verification Error: XX (Event code)
Recommended action
1. Perform a Format Disk procedure.
(ish_4502973-4502949-16) .

2. If the device does not reboot to Ready, download a firmware bundle to the device from the Preboot
menu.
NOTE: Performing a Format Disk procedure is required before downloading a firmware bundle.
For more information on SureStart, go to: (Doc ID: c04863614). HP SureStart Whitelisting and Intrusion
Detection Troubleshooting Manual
33.05.2x Intrusion detection errors

The intrusion detection system has encountered an error.
The intrusion detection memory process determined an unauthorized change in system memory.
● 33.05.21 Potential intrusion (Event code)
The intrusion detection memory process heartbeat was not detected.
● 33.05.22 Cannot scan for potential intrusions (Event code)
The intrusion detection memory process did not initialize.
● 33.05.23 Intrusion detection not initialized (Event code)
● 33.05.24 Intrusion detection initialization error (Event code)

1. Turn the printer off then on.
2. Make sure that the printer is in a Ready state.

NOTE: Selecting Continue from the Preboot menu will not resolve the error. The printer must be
turned off, and then on to clear the error allowing the printer to reboot to a Ready state.
NOTE: With firmware version 3.7, when selecting Continue from the Preboot menu after encountering
a 33.05.2z or 33.05.5z error, the following message displays:
"A disk or boot error has occurred. Clear Error. Press Any Key"

This message should be ignored.
Information on the Intrusion Detection error.
For more information on SureStart, go to: HP SureStart Whitelisting and Intrusion Detection
Troubleshooting Manual (Doc ID: c04863614).
33.05.5z Intrusion detection errors

The intrusion detection system has encountered an error.
The intrusion detection memory process determined an unauthorized change in system memory.
● 33.05.51 Potential intrusion (Event code)
The intrusion detection memory process heartbeat was not detected.
● 33.05.52 Cannot scan for potential intrusions (Event code)
The intrusion detection memory process did not initialize.
● 33.05.53 Intrusion detection not initialized (Event code)
● 33.05.54 Intrusion detection initialization error (Event code)


NOTE: Selecting Continue from the Preboot menu will not resolve the error. The printer must be
turned off, and then on to clear the error allowing the printer to reboot to a Ready state.
NOTE: With firmware version 3.7, when selecting Continue from the Preboot menu after encountering
a 33.05.2z or 33.05.5z error, the following message displays:
"A disk or boot error has occurred. Clear Error. Press Any Key"
This message should be ignored.
33.05.5z Intrusion detection errors 197

Information on the Intrusion Detection error.
For more information on SureStart, go to: HP SureStart Whitelisting and Intrusion Detection
Troubleshooting Manual (Doc ID: c04863614).

40.* errors
Errors in the 40.* family are related to input/output accessories, such as USB storage devices, Jetdirect
cards, or EIO cards or on-board network functions.
Recommended action
contactHP.
1. Touch the OK button to clear the error.
2. Remove and then reinstall the accessory.
40.00.01 USB I/O buffer overflow To continue, touch “OK”

The USB buffer has overflowed.
Recommended action
1. Touch the OK button to print the transferred data (some data might be lost).
2. Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”

The product has experienced a JetDirect buffer overflow.
Recommended action
1. Touch the OK button to print the transferred data (some data might be lost).
2. Check the host configuration.
40.00.03 EIO [x] buffer overflow To continue, touch “OK”

Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol
might be in use.
Recommended action
■ Touch the OK button to print the transferred data (some data might be lost).

40.00.04 EIO [x] bad transmission To continue, touch “OK”
The connection between the product and the USB device has been broken.
Recommended action
1. Touch the OK button to clear the error message and continue printing.
2. Remove, and then reinstall the USB device.
40.00.05 Embedded I/O bad transmission To continue, touch OK

The USB device has been removed.
Recommended action
1. Touch the OK button to clear the error message (data will be lost).
2. Install the USB device.
40.08.0x USB storage accessory removed

The USB storage accessory has been removed.
x = 0 or 1; information code.
Secure file erase is enabled.
Recommended action

41.* errors
Errors in the 41.* family are related to printing problems, such as a mismatch between the paper that is in
the printer and the paper the printer is configured to use.
Recommended action
1. Verify the tray is loaded with the correct paper type, and that the guides are adjusted correctly.
2. Verify the paper type and size settings on the control panel match the paper in the tray.
3. Verify the paper type and size settings in the print driver match the paper in the tray.
40.00.04 EIO [x] bad transmission To continue, touch “OK” 199

4. Use the Tray/Bin manual sensor test to verify the media switch in the cassette is working correctly.
6. If the issue persists, replace the DC controller.
41.01.YZ error
An unknown misprint error occurred on the printer.
Event log error message: 41.01.YZ.
Y = Type, Z = Tray
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = 4: Heavy media 1
● Y = 7: Glossy media 1
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = 0: From unknown tray
● Z = 1: From Tray 1

● Z = D: From duplex


1. Touch OK to clear the error.
2. If the error is not cleared, turn the printer off, and then on.
3. If the error persists, replace the laser/scanner assembly.
Laser scanner assembly part number: RM2-2891-000CN
4. If the error persists, replace the DC controller.
DC controller part number: RM3-7584-000CN

2. If the error is not cleared, turn the printer off, and then on.
3. If the error returns, check the wire harness from the laser/scanner to the DC controller. Test the
printer to see if the error still appears.


41.02.00 Error
A beam detected misprint error occurred.



1. To clear the error message, touch OK.
2. If the error persists, turn the printer off, and then on.
3. Verify that the toner cartridge is in good condition and the shutter works correctly. Swap the toner
cartridge to test as needed.

1. To clear the error message, touch OK.
2. If the error persists, turn the printer off, and then on.
3. Verify that the toner cartridge is in good condition and the shutter works correctly. Swap the toner
cartridge to test as needed.
4. If the error returns, check the wire harness from the laser/scanners to the DC controller.

41.03.01, 41.03.A1, 41.03.B1, 41.03.C1 Error

The printer detected a different paper size than expected.
Paper Size mismatch (0,A,B) or inter-page gap (C) error from Tray 1.

1. Touch OK to use another tray.
2. Print the configuration page to verify the size and type to which the trays are set.
3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are
correctly adjusted to the correct paper size.
4. Print internal pages from all trays to verify that this error only occurs when printing from the PC.
5. Set Tray 1 Size to ANY, and attempt to print again.

6. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a
multi-page feed.
7. Verify that the toner cartridge and the transfer roller are seated correctly.

3. Set Tray 1 Size to ANY and attempt to print again.
multi-page feed.
6. Print internal pages from all trays to verify that this error only occurs when printing from the PC. If
the error only occurs from the PC, check the print driver settings and ensure they are correct.
8. Clean the tray 1 rollers with a dampened lint free cloth.
10. Check the paper path sensors for correct operation and ensure that they do not stick at all. If the
issue persists, elevate the issue using the Standard Support Process.
Open the following menus to test sensor: Administration > Troubleshooting > Diagnostic Tests >
Tray/Bin Manual Sensor Test
assembly.

3. Set Tray 1 Size to ANY and attempt to print again.

multi-page feed.
8. Clean the tray 1 rollers with a dampened lint free cloth.

assembly.

41.03.02, 41.03.A2, 41.03.B2, 41.03.C2 Error


multi-page feed.


multi-page feed.
6. Check the rollers and make sure they are not worn smooth, or coated with paper dust or other
debris. If the rollers are causing the issue, replace the roller kit.

7. If error occurs from all trays, replace the registration assembly.

multi-page feed.

8. Use the Tray/Bin manual sensor test to verify that the cassette media switch is functioning
correctly.

10. Remove and reconnect the connectors for the paper path sensors, intermediate-transfer belt, and
the DC controller PCA.
11. Test the registration assembly motor and clutch. If they do not function correctly replace the

41.03.03, 41.03.A3, 41.03.B3, 41.03.C3 Error


multi-page feed.

multi-page feed.


7. If error occurs from all trays, replace the registration assembly.

multi-page feed.

8. Use the Tray/Bin manual sensor test to verify that the cassette media switch is functioning
correctly.
10. Remove and reconnect the connectors for the paper path sensors, intermediate-transfer belt, and
the DC controller PCA.
11. Test the registration assembly motor and clutch. If they do not function correctly replace the

41.03.FZ Unknown Misprint Error

This is a general misprint error.
Either the paper is loaded off-center with the side guides in the tray or a paper width sensor failure
occurred from an unknown tray. The error will be one of the following:
● 41.03.F0
● 41.03.F1
● 41.03.F2
● 41.03.F3
● 41.03.F4
● 41.03.F5
● 41.03.FD

Recommended action for call center agents

1. Remove the paper from the tray and ensure that the paper tray size guides are set to the correct
size for the paper loaded in the tray.
2. Try the print job again.
3. If the error persists, print a Configuration Page and note the paper size for the tray in question.
● If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu.
● If the tray size sensors test as GOOD, replace the paper tray.
● If the tray size sensors test as BAD, check the cable connections between the tray size sensor
and the DC Controller.
If the cable connections are plugged in correctly and the cables are not damaged, elevate the
issue using the Standard Support Process.

1. Remove the paper from the tray and ensure that the paper tray size guides are set to the correct
size for the paper loaded in the tray.

2. Try the print job again.
3. If the error persists, print a Configuration Page and note the paper size for the tray in question.
● If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu.
● If the tray size sensors test as GOOD, replace the paper tray.
● If the tray size sensors test as BAD, check the cable connections between the tray size sensor
and the DC Controller.
If the cable connections are plugged in correctly and the cables are not damaged, elevate the
issue using the Standard Support Process.
41.04.YZ Printer Error

An unknown misprint error occurred on the printer.
Y = Type, Z = Tray
● Y = 0: Photo Media (1, 2, or 3)
● Y = 1: Auto Sense (Normal)
● Y = 2: Normal (typed not from Auto Sense)
● Y = 3: Light media 1, 2, or 3 mode
● Y = A: Glossy film
● Y = B: OHT
● Y = C: Label
● Y = D: Envelope 1, 2, or 3 mode
● Y = E: Rough
● Y = F: Other mode
● Z = D Source is the duplexer.
● Z = 0 Source is the envelope feeder.
● Z = 1 Source is Tray 1.
41.04.YZ Printer Error 209



2. If the error does not clear, turn the printer off, and then on.
3. Swap out or re-seat the toner cartridge to test it.
4. Check the toner cartridges before replacing any other parts. Verify the cartridges are HP original
cartridges and that the cartridges are fully seated.
5. If the error persists, replace the laser/scanner.

2. If the error does not clear, turn the printer off, and then on.
3. Swap out or re-seat the toner cartridge to test it.
4. Check the toner cartridges before replacing any other parts. Verify the cartridges are HP original
cartridges and that the cartridges are fully seated.
5. Re-seat the connections to the and the DC controller.



42.XX.YZ
Internal system failure.


1. Turn the printer off, and then on. Retry the job.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
3. Upgrade the firmware.
42.B0.01 or 42.B0.02
Missing string in firmware error.
42.B0.01: UI or EWS requests a string ID that does not exist in the localization database.
42.B0.02: UI requests an image ID or media file that does not exist.

Recommended action for call-center agents, and onsite technicians

1. Turn the printer off, and then on. Retry the print job.
2. If the error persists, clear the firmware image from the active partition by using the Partial Clean
item in the Preboot menu.
NOTE: The Partial Clean option erases all data from the partitions, except for the firmware
repository where a backup copy of the firmware file is stored. This allows the disk drive to be
reformatted without having to download a firmware upgrade file to return the printer to a bootable
state. Characteristics of a Partial Clean
42.XX.YZ 211
● Customer-defined settings, third-party solutions, firmware files, and the operating system are
deleted
● Rebooting the printer restores the firmware files from the Repository location, but does not
restore any customer-defined settings.
● For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean
function for this printer
CAUTION: HP recommends backing-up printer configuration data before executing a Partial

Clean to retain customer-defined settings (if needed). See the Backup/Restore item in the Device
Maintenance menu.
3. How to execute a Partial Clean from a touchscreen control panel.
a. Touch in the middle of the control panel display when you see the 1/8 under the HP logo.
Figure 6-43 Open the Pre-Boot menu
b. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK
button.
c. Use the down arrow button to highlight Partial Clean and then touch the OK button.
d. Touch the OK button again.
e. Touch the Home button to highlight Continue, and then touch the OK button.
NOTE: The printer initializes.

44.* errors
Errors in the 44.* family are related to the digital send functionality: fax, email, send to SharePoint, or
save to folder.
Recommended action
contactHP.
1. In many cases, the error will automatically clear, and you can try the job again.

2. Verify the digital send feature has been correctly configured at the control panel and with the HP
Embedded Web Server (EWS).
NOTE: To access the EWS, open a Web browser, and in the address line, enter the printer IP
address.
4. For fax errors, verify the fax card is correctly installed on the formatter.
5. For SharePoint or save-to-folder errors, verify the permissions are set correctly for access to the
SharePoint or network folder.
6. For email errors, verify connectivity to the network, and verify the SMTP gateway is configured
correctly. Also verify if there is a size limit on email attachments.
7. If the error persists, reset the printer to factory settings, and then upgrade the firmware to the
latest version.
44.01.xx Error Event log message

A digital send error has occurred.
Recommended action
1. No action necessary. This error message should automatically clear.
2. Try to send the job again.
3. If the error does not clear or it returns:
a. Use optimal resolution and image quality settings.
b. Wait until all the digital send jobs have been processed.
c. Turn the printer off, and then on. Retry the job.
d. Verify if there is an attachment limit on the email.
e. Verify network connectivity, SMTP gateways, access to folder share.
44.02.xx Error Event log message (Multifunction product only.)

Personal address book error has occurred.
Recommended action
2. Check the digital send configuration and address book.

44.01.xx Error Event log message 213

■ Try to send the job again.
Recommended action
1. Use optimal resolution and image quality settings.
2. Wait until all the digital send jobs have been processed.
3. Turn the printer off, and then on and retry the job.
4. Verify if there is an attachment limit on the email.
5. Verify network connectivity, SMTP gateways, access to folder share.

A Digital Send Email error has occurred.
Recommended action
2. Check the digital send configuration.

A Digital Send Folder Job error has occurred.
Recommended action

Digital Send Remote Printer Job Error has occurred.
Recommended action

SharePoint Job Error has occurred.

Recommended action
1. If this is the first time the error has occurred, cancel and then restart the job.
2. If the error occurs repeatedly, reboot the engine and retry the job.
3. If error still persists, reset to factory settings. Upgrade to most current firmware.

A send to email error has occurred.
Recommended action
For more information, Go to: Or click here: HP LaserJet Enterprise MFP - Set up Scan to Email.
44.11.0E Error Event log message (Multifunction product only.)

The attachment filename already exists at the destination, and the fail-on-filename-collisions flag was
set. This file will not be sent.
Recommended action
1. If this is the first time the error has occurred, use a different filename or verify that the filename is
not already in use.
2. If the issue persists, use a unique filename or disable the fail-on-filename-collisions flag.

Recommended action
Try to send the job again.
Check the digital send configuration.

The attachment filename already exists at the destination, and the fail-on-filename-collisions flag is set.
This file will not be sent.
Recommended action

not already in use.
2. If the issue persists, use a unique filename or disable the fail-on-filename-collisions flag.

Recommended action
44.16.01 Error Event log message (Multifunction product only.)

A digital send error has occurred while trying to create file type.
XX =
● 01 – RTF File
● 03 – CSV File
● 04 – HTML File
● 05 – XML File
● 06 – XPS File
● 07 – PDF File
Recommended action

The destination URL was found to be invalid or unreachable.
Recommended action
1. If this is the first time the error has occurred, cancel and then restart the job.
2. If the error persists, turn the product off and then on and retry the job.
3. If the error still persists, reset to factory settings. Upgrade to the current firmware version.

The destination URL is not a SharePoint site.

Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and then restart
the job.
2. If the error persists:
● Check network connection settings.
● Verify access to the SharePoint site.

Credentials associated with the SharePoint destination were found to be invalid or missing.
Recommended action
the job.

Credentials do not have write access to the SharePoint destination.
Recommended action
the job.

Upload of image file failed. Reason unknown.
Recommended action
the job.
2. If the error persists, turn the product off then on again and retry the job.

3. If the error still persists, reset to factory settings. Upgrade to the current firmware version.

Upload of image file failed.
The file exceeded the maximum form submission length on the Web server.
Recommended action
1. If this is the first time the error has occurred, send fewer pages in the job, lower the DPI of the
scanned pages, or select a file type that splits pages into separate files (for example, jpeg).
2. If the error occurs repeatedly, contact the SharePoint site administrator to increase the Web
server's maximum form submission length.

Upload of image file failed. The SharePoint site storage quota limit was exceeded.
Recommended action
1. If this is the first time the error has occurred, make space on the SharePoint site by deleting some
files, and then retry the job.
2. If the error occurs repeatedly, contact the SharePoint site administrator to increase the storage
quota limit.

Upload of image file failed. A folder or filename length is too long.
Recommended action
1. If this is the first time the error has occurred, check the destination URL and filename in
the SharePoint job configuration to verify no folder or filename exceeds the maximum of 128
characters.
2. If the error occurs repeatedly, try sending to a different folder on the SharePoint site or changing
the filename (which could include prefix or suffix).
44.16.0A Error Event log message (Multifunction product only.)

Upload of the image file failed.
The image file already exists on the server and is checked out for editing by another user.
Recommended action
1. If this is the first time the error has occurred, verify that the filename used by the job is not checked
out on the SharePoint site.

2. If the error persists, use a different filename for the job.
44.16.0B Error Event log message (Multifunction product only.)

Upload of the image file failed.
The image file already exists on the server and the job was set to not overwrite files.
Recommended action
1. If this is the first time the error has occurred, set the job to overwrite existing files.
2. If the error persists, use a different filename for the job.
44.16.0D Error Event log message (Multifunction product only.)

Encountered an unexpected processing error while transferring attachments to the destination
SharePoint.
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and restart the job.
2. If the error persists, turn the product off, and then on and retry the job.
3. If the error persists, reset to factory settings. Upgrade to the current firmware version.

The attachment filename already exists at the destination, and the fail-on-filename-collisions flag was
set. This file will not be sent.
Recommended action
not already in use.
2. If the error persists, use a unique filename or disable the fail-on-filename-collisions flag.
44.16.0F Error Event log message (Multifunction product only.)

Not enough memory to process the current SharePoint Job.
Recommended action
1. If this is the first time the error has occurred, cancel and/or restart the job, breaking it up into small
jobs.
2. Repeat this process if the error persists until job goes through.
44.16.0B Error Event log message (Multifunction product only.) 219

The SharePoint server is using an invalid certificate.
Recommended action
1. If this is the first time the error has occurred, send the SharePoint job to a non-secure address, or
send the job to a SharePoint server that has a valid certificate.
2. If the error occurs repeatedly, send the job to a different, trusted SharePoint server.
44.16.FF Error Event log message (Multifunction product only.)

An unexpected error occurred in the SharePoint resource device code.
Recommended action
1. If this is the first time the error has occurred, verify settings in job configuration and restart the job.
2. If error persists, turn the product off, and then on and retry the job.
3. If the error persists, reset to factory settings. Upgrade to the current firmware version.

A fax error has occurred.
Recommended action
2. Check the fax settings to make sure they are set to the proper settings for the environment.
3. If the issue persists, for additional fax troubleshooting information go to HP LaserJet Enterprise
MFP, HP PageWide Enterprise MFP - Checklist for solving fax problems.
44.34.03 Fax Modem Failure

Digital Send error. Fax result modem fail.


1. Turn the printer off.

2. Verify the fax card is correctly installed on the formatter, be sure the fax card is aligned with slot on
the formatter chassis and is firmly seated against the formatter board.
3. Turn the printer on.
4. If the issue persists, replace the fax PCA.
Fax PCA with plug kit (USA) part number: 3PZ55-67980

Fax PCA with plug kit (EURO) part number:3PZ55-67981
Fax PCA with plug kit (BRAZIL) part number: 3PZ55-67982

Fax PCA with plug kit (AP) part number: 3PZ55-67983
44.34.E5 Fax Modem Failure



2. Verify the fax card is correctly installed on the formatter, be sure the fax card is aligned with slot on
the formatter chassis and is firmly seated against the formatter board.
3. If the issue persists, download and reinstall the firmware.
4. If the issue persists, perform a Partial Clean:
a. Turn the printer off, and then on.
b. The HP logo displays on the printer control panel. When a "1/8" with an underscore displays
below the HP logo, touch the logo to open the Pre-boot menu.
c. Use the arrow buttons on the touchscreen to navigate the pre-boot menu.
d. Use the down arrow to highlight Partial Clean, and then touch the OK button.
e. Touch the OK button again.
f. Touch the Back button to highlight Continue, and then touch the OK button.
The printer will continue to boot to Ready.
5. If the issue persists, replace the fax PCA.
Fax PCA with plug kit (USA) part number: 3PZ55-67980
44.34.E5 Fax Modem Failure 221

Fax PCA with plug kit (EURO) part number:3PZ55-67981
Fax PCA with plug kit (BRAZIL) part number: 3PZ55-67982

Fax PCA with plug kit (AP) part number: 3PZ55-67983
44.90.xx, 44.91.xx, 44.92.xx Error Event log message

Recommended action
2. Check the fax settings to make sure they are set to the proper settings for the environment.
3. If the issue persists, for additional fax troubleshooting information go to HP LaserJet Enterprise
MFP, HP PageWide Enterprise MFP - Checklist for solving fax problems.

47.* errors
Errors in the 47.* family indicate an internal error has occurred.

2. Resend the print job.

(ish_4502973-4502949-16) - .

47.00.xx
Back channel internal error.


(ish_4502973-4502949-16) - .
47.01.xx
Image transformer internal error.


3. If the error persists, clear the active partition by using the Format Disk item in the Preboot menu.
(ish_4502973-4502949-16) - .
47.00.xx 223
47.02.xx
Job parser internal error.


(ish_4502973-4502949-16) - .
47.03.xx
Print job internal error.


(ish_4502973-4502949-16) - .

47.04.xx
Print spooler 9100 internal error.


(ish_4502973-4502949-16) - .
47.05.xx
Print spooler framework internal error.


(ish_4502973-4502949-16) - .
47.04.xx 225
47.06.xx
Print application internal error.


(ish_4502973-4502949-16) - .

48.* errors
Errors in the 48.* family indicate an internal error has occurred.

For the latest firmware versions, go to HP FutureSmart - Latest Firmware Versions

1. In most cases, no action is necessary.
2. If the error persists, upgrade the printer firmware.

3. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or
Persistent 48 error troubleshooting (whichever is appropriate) in document c03122817. Search for
the following document on WISE: HP LaserJet FutureSmart Devices - 49 Error Troubleshooting
(Persistent and Intermittent).
NOTE: 48.wx.yz errors are similar to 49.wx.yz errors and use the same troubleshooting steps and
procedures.

49.XX.YY Error To continue turn off then on
A firmware error occurred.
Possible causes:
● Corrupted print jobs
● Software application issues
● Non-product specific print drivers
● Poor quality USB or network cables
● Bad network connections or incorrect configurations
● Invalid firmware operations
● Unsupported accessories
A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be
caused by hardware failures, it is more common for 49 errors to be caused by printing a specific
document or performing some task on the printer.
49 errors most often occur when a printer is asked to perform an action that the printer firmware is not
capable of and might not have been designed to comply with, such as:
● Printing files with unsupported programming commands
● A unique combination of user environment and user interactions with the printer
● Interfacing with a third-party solution that was not designed to work with the printer
● Specific timing, network traffic, or concurrent processing of jobs

NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace
the formatter unless troubleshooting has identified the formatter as the root cause.
49.XX.YY Error To continue turn off then on 227

2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad USB or network
interface cable, a bad USB port, or an invalid network configuration setting.
● The error might be caused by the print job, due to an invalid print driver, a problem with the
software application, or a problem with the file being printed.
● Upgrading the printer firmware might help resolve the error.

NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace
the formatter unless troubleshooting has identified the formatter as the root cause.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface cable, a
bad USB port, or an invalid network configuration setting.
● The error might be caused by the print job, due to an invalid print driver, a problem with the
software application, or a problem with the file being printed.
● Upgrading the printer firmware might help resolve the error.
3. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or
Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817. Search for
the following document on WISE: HP LaserJet FutureSmart Devices - 49 Error Troubleshooting
(Persistent and Intermittent).
NOTE: 48 errors are similar to 49 errors.

50.* errors
Errors in the 50.* family indicate a problem with the fuser.


1. Turn the printer off, and remove the fuser. Check the fuser for damage or obstructions. Reinstall or
replace the fuser as needed.
CAUTION: The fuser might be hot.
2. Check the connectors between the fuser and the DC controller and from the fuser to the printer.
3. Replace the fuser. If it has already been replaced, replace the fuser power supply.
50.1X.YZ Fuser Error

Low fuser temperature.
Y = previous printer sleep state, Z = next printer sleep state


1. Turn off the power by using the power switch, and then wait at least 30 seconds.
2. Turn on the power and wait for the product to initialize
3. If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted
power supplies, and plug printer directly in to a wall socket.
4. Ensure that the power source meets the printer requirements. Ensure that the printer is the only
device using the circuit.
5. Ensure that there is no residual paper in the fuser.
6. If the error persists, replace the fuser.





Fuser warm up failure.
X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state


3. If error returns, turn the printer off.


3. If error returns, turn the printer off.

4. Remove the fuser and check the fuser for damage or obstructions. Reinstall or replace the fuser as
needed.



High fuser temperature.




2. Remove the fuser and check the fuser for damage or obstructions.


Drive circuit fault.
50.3X.YZ Fuser Error 231



1. Check the power source. Make sure the power source meets printer requirements.
NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the
fuser temperature control does not work properly and causes this error.
2. If the error persists, low voltage power supply assembly.
LV power supply PCA (110-127V) part number: RM3-7417-000CN


1. Check the power source. Make sure the power source meets printer requirements.
NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the
fuser temperature control does not work properly and causes this error.
2. If the error persists, replace the low voltage power supply assembly.


Fuser open error.


5. Ensure the paper type and fuser mode are correct for paper being used.
7. If the error persists, replace the fuser assembly.


5. Ensure the paper type and fuser mode are correct for paper being used.


Fuser pressure release failure.



3. Check for jammed paper in the fuser.

5. If the error persists, replace the fuser motor M1.
Assembly, main motor part number: RM2-9531-000CN

3. Check for jammed paper in the fuser.
CAUTION: Be careful: the fuser is HOT. Allow it cool if you need to before removing to check the
assembly.



Low fuser temperature error.



2. Ensure the paper type and fuser mode are correctly set for paper being used.
3. If the error returns, turn the printer off.

5. If error persists, replace the power supply unit.


2. Ensure the paper type and fuser mode are correctly set for paper being used.
3. If the error returns, turn the printer off.
CAUTION: Be careful: the fuser is HOT. Allow it cool if you need to before removing to check the
assembly.
5. Reinstall the fuser and turn the printer on.

7. If error persists, replace the power supply unit.


51.* errors
Errors in the 51.* family are related to the laser scanner.


1. Ensure the printer is running the most current version of firmware.
2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and
reseat them if necessary.
3. If the error persists, replace the laser scanner.
51.00.10 Error
Laser/scanner error.
Laser/scanner beam detect error.



2. Reconnect connectors (J4) on the DC controller.
3. Check the connections on the laser/scanner assembly. then test the printer.


52.* errors
Errors in the 52.* family are related to the laser scanner.


1. Ensure the printer is running the most current version of firmware.
2. Check all connections on the laser/scanner and from the laser/scanner to the DC controller, and
reseat them if necessary.
3. If the error persists, replace the laser scanner.
52.XX.00
Laser/scanner error.
● XX = 00
laser/scanner motor startup error.

● XX = 20
Laser/scanner rotation error.



2. Reconnect connectors (J4) on the DC controller.


55.* errors
Errors in the 55.* family often indicate a problem with the DC controller.



1. Reset the printer:
a. Turn the printer off using the power switch, and then wait at least 30 seconds.
b. Turn the printer on and wait for it to initialize.
2. Make sure the printer is running the most current version of firmware.
55.00.xy
DC controller PCA error.
● 55.00.01 (event code)
DC controller memory error.
● 55.00.03 (event code
DC controller no engine response.
● 55.00.04 (event code
DC controller communications time-out.


1. Reset the printer.
a. Turn off the power by using the power switch, and then wait at least 30 seconds.
b. Turn on the power and wait for the product to initialize.
2. If you are using a surge protector:
a. Turn the printer power off.
b. If in use, remove the surge protector.
c. Plug the printer directly into the wall socket and turn the printer power on.
3. If the error persists, try a different power cord if one is available.
4. If the error persists, try a different wall outlet.
55.00.xy 239

b. Remove the surge protector.

55.01.06 or 55.02.06
DC controller PCA error.
● 55.01.06 (event code)
NVRAM memory data error warning.
● 55.02.06 (event code)
NVRAM memory access error warning.




5. If the error persists, replace the DC controller PCA.


56.* errors
Errors in the 56.* family indicate a communication problem with an optional paper tray or other external
accessory.
Recommended action
contactHP.

2. If any third-party hardware is installed, remove it and try printing again.
3. If an optional paper tray is installed, remove it. Check the connectors on the tray for damage. If the
connector is damaged, replace the tray.
4. Reinstall the tray, and make sure it is correctly seated.

57.* errors
Errors in the 57.* family indicate a problem with a fan.

1. Press the Power button on the front of the printer to turn it off, and then wait 10 seconds.
2. Press the Power button again to turn on the printer.

1. Use the printer troubleshooting manual to identify the locations of each fan. Turn the printer off and
then on, and listen for noise coming from the area of each fan. Replace any fan that is not making
noise.
2. Update the firmware to the latest version. If the latest version firmware is already installed, reinstall
it now.
For more information, see:

3. Remove enough parts to access the DC controller or the power supply PCA. Check the
connections from each fan to the DC controller or power supply PCA. Reseat them if necessary.
4. With the DC controller or power supply PCA exposed, turn the printer on. Immediately measure the
voltage between the connectors for each fan and the DC controller. If the voltage changes from 0V
to approximately 24V during the power-on cycle, replace the affected fan. If the voltage remains at
0V, replace the DC controller.
57.00.01 to continue off on

Power supply fan (FM1) failure.


1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer.
The fan should turn on approximately 1.5 minutes after power on.
2. If no noise is heard, replace fan FM1.
Fan assembly part number: RK2-8068-000CN

1. Turn the printer off, and then back on. Listen for fan noise coming from the left side of the printer.
The fan should turn on approximately 1.5 minutes after power on.
2. If the fan has been removed or replaced, check connector from the fan to the DC controller.
3. If no noise is heard, replace fan FM1.
Fan assembly part number: RK2-8068-000CN


58.* errors
Errors in the 58.* family indicate an electrical problem inside the printer.

2. Make sure the printer is connected to a dedicated power outlet and not to a surge protector or
other type of extension cord.


2. Make sure the printer is connected to a dedicated power outlet and not to a surge protector or
other type of extension cord.
3. Check all connections on the DC Controller and the power supply. Trace the connections from
the DC Controller and power supply to the sensors and other components and reseat them if
necessary.
58.00.03 Error
DC controller CPU failure.


power supplies, and plug the printer directly in to a wall socket.
NOTE: This error might be caused by source power related issues.
Determine if the area where the printer is located has experienced brown outs or is subject to
power quality issues.

3. 3.If the error returns, turn the printer off, unplug the device from any power-strips or uninterrupted


58.00.04 Error
The printer experienced a low voltage power supply unit malfunction.

2. Ensure the printer is connected to a dedicated power outlet.

5. Check the voltage label on the back of the product. If the product is rated 220V and is plugged
into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a
power transformer is used to convert 220V power to 110V, verify that the transformer power rating
is sufficient to operate the product.
6. If the error persists, replace the power supply unit.

7. If the error persists, elevate the case using the regional standard support process.
58.00.04 Error 245

5. Check the voltage label on the back of the product. If the product is rated 220V and is plugged
into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a
power transformer is used to convert 220V power to 110V,verify that the transformer power rating is
sufficient to operate the product.
6. If the error persists, replace the low voltage power supply unit.

7. If the error persists, elevate the case using the regional standard support process.
58.01.04 Error
During regular printing operation the 24V power supply experienced an error.






58.02.04 Error
During printer power on or when waking from sleep mode, the printer experienced an error with the 24V
power supply.







59.* errors
Errors in the 59.* family indicate a problem with one of the motors or with the lifter drive assembly for
one of the trays.



2. Check all connections on the main control board of the printer, (DC controller, Engine control board
ECB) each motor, and to the paper feeder drive PCA (for an optional paper feeder). Reseat them if
necessary.
59.A2.03 Error
Tray 3 drive assembly motor failure.


2. If the error persists, remove tray 3 and the remove all paper from the tray and check the tray
cassette for any paper jammed behind the tray.
3. If the error persists, replace the optional input tray.
550-sheet paper feeder part number: D9P29-67018

59.00.30 or 59.00.40 Error

Fuser motor (M1) failure.

59.A2.03 Error 249

2. Turn on the power and wait for the product to initialize.
3. If the error persists, replace the drum motor M1.
4. If the error persists after the motor has been replaced, replace the DC controller.

2. Turn on the power and wait for the product to initialize.
3. If the error persists, replace the drum motor M1.



60.00.03, 60.01.03 Tray 3 lifting error
A tray lifting error has occurred.

3. Load tray 3 with only half paper then reinstall the tray.



62.00.00 To continue turn off then on.
Internal system failure.

2. If the error persists, Upgrade the firmware.


2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.
3. If the firmware upgrade does not resolve the problem, replace the eMMC.
eMMC 4GB part number: 3PZ15-67905

eMMC 16GB part number: B5L32-60002

2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.
3. If the firmware upgrade does not resolve the problem, replace the eMMC.

For instructions: See the Service Manual for this printer.

70.* errors
Messages in the 70.* family indicate a problem with the DC controller or Formatter (ECB) depending on
your printer.


2. Replace the DC controller or the Formatter as needed.
70.00.00 Error To continue turn off then on

DC controller failure.





80.* errors
Errors in the 80.* family indicate a problem with an external I/O device, such as a Jetdirect card, an EIO
card, or an external hard disk.
● 80.00.00 error: Managed device lost connection to service provider. The product is under a service
contract and has lost network connectivity for license validation.
● 80.01.01 error: HP Accessibility Assistant connection error. Managed device is unable to establish a
connection with the HP Accessibility Assistant.
● 80.01.02 error: Managed Device Unknown HP Accessibility Assistant error.
● 80.01.03 error: HP Accessibility Assistant connection lost. The product lost communication with the
HP Accessibility Assistant.
● 80.01.04 error: HP Accessibility Assistant disconnected. The HP Accessibility Assistant was

disconnected from the product.
● 80.01.05 error: HP Accessibility Assistant detected. Restart required. The HP Accessibility Assistant
was connected to the product after turn on. The HP Accessibility Assistant is not a plug-and-play
device.

Customer actions for 80.* errors.
1. Turn the printer off, reconnect the network cable, and then turn the printer on.
2. Try another network cable.

3. Reload the printer firmware.

Call center agent actions for 80.* errors.
3. If the error persists, perform a Partial Clean procedure using the Preboot menu.
NOTE: For the steps to perform a Clean or Format Disk procedure, search for "HP LaserJet
Enterprise, HP LaserJet Managed - Various methods to clean the hard disk drives or solid-state
drives" (ish_4502973-4502949-16) - .
a. Turn the printer on.
b. Press the HP logo that displays in the middle of the screen when you see the 1/8 under the
logo.
c. Press the down arrow button to highlight Administrator, and then press the OK button.
d. Press the down arrow button to highlight Partial Clean, and then press the OK button.
e. Press the OK button again.
f. Press the back button once to highlight Continue, and then press the OK button.
g. The printer automatically initializes and then returns to a Ready state.
4. If the error persists, perform a Format Disk procedure using the Preboot menu, and then upgrade
the firmware to the latest version.
drives" (ish_4502973-4502949-16) - .
logo.
d. Press the down arrow button to highlight Format Disk, and then press the OK button.
f. Wait for the printer to automatically initialize. The message 99.09.67 appears on the control
panel.
g. Reload the firmware using a USB flash drive. See 99.09.67 error for more information.
5. If the error persists, dispatch an onsite technician (no replacement parts required).

drives" (ish_4502973-4502949-16) - .
logo.
drives" (ish_4502973-4502949-16) - .
logo.
panel.
80.0X.YY Embedded Jetdirect Error

An Embedded HP JetDirect print server critical error has occurred.
● 80.01.80: (event log) No heartbeat
● 80.01.81: (event log) Reclaim timeout
Recommended action for call center agents 255

● 80.01.82: (event log) Invalid data length
● 80.01.8B: (event log) Invalid max outstanding packet header field
● 80.01.8C: (event log) Invalid channel mapping response
● 80.03.01: (event log) No PGP buffers
● 80.03.02: (event log) Channel table full
● 80.03.03: (event log) Producer index not reset
● 80.03.04: (event log) Consumer index not reset
● 80.03.05: (event log) Queue position size too small
● 80.03.06: (event log) Transport overflow
● 80.03.07: (event log) No overflow packets
● 80.03.08: (event log) Invalid identify response
● 80.03.09: (event log) Invalid channel map return status
● 80.03.10: (event log) Invalid reclaim return status
● 80.03.12: (event log) Datagram invalid buffer
● 80.03.13: (event log) Max stream channels
● 80.03.14: (event log) Max datagram channels
● 80.03.15: (event log) Card reset failed
● 80.03.16: (event log) Self-test failure
● 80.03.17: (event log) Unknown PGP packet
● 80.03.18: (event log) Duplicate I/O channel

2. Remove the RJ45 cable.
4. Reconnect the RJ45 cable.




81.09.00 Error
Internal Jetdirect Inside Networking event.


Recommended action for call-center agents and onsite technician
1. Verify that the issue occurs with the latest version of firmware.
a. Obtain the latest public firmware version for the device from hp.com.
b. Update the device firmware.
c. The device will reboot during the firmware update process.
d. If available (from HP Advance Technical Support), obtain the latest interim version of firmware
to perform the same update test.
e. If the issue persists, continue with the next troubleshooting step.
2. Verify that the issue occurs when the device has the latest firmware and is not connected to the
network.
a. Disconnect the network cable from the network I/O port on the device.
b. Turn the printer off, and then on.
c. If the error persists, continue with the next troubleshooting step.
3. Verify that the issue occurs when disconnected from the network and with default configuration.
a. Run a partial clean.
For the steps to perform a Clean or Format Disk procedure, search for "HP LaserJet
Enterprise, HP LaserJet Managed - Various methods to clean the hard disk drives or solid-
state drives" (ish_4502973-4502949-16) - .
b. If the error persists, continue with the next troubleshooting step.
4. Call center agents: Dispatch an onsite technician to re-establish the trusted platform module state
in the printer.
IMPORTANT: Never replace the TPM on a unit that shipped with one. The TPM that can be ordered
is only available for adding a level of security on a device that never had a TPM paired from the
factory. A new TPM cannot be installed for security reasons.

82.* errors
Errors in the 82.* family indicate a problem with an external I/O device, such as a Jetdirect card, an EIO
card, or an external hard disk.
● 82.00.00 error: Memory Error.
● 82.73.45 error: Memory Error. Disk successfully cleaned. Event log only.
● 82.73.46 error: Memory Error. A hard disk or compact flash disk cleaning failed. Usually caused by a
failure of the disk hardware. Event log only.
● 82.73.47 error: Memory Error. Some of sanitized disk did not correctly verify. Event log only.

Customer actions for 80.* errors.

drives" (ish_4502973-4502949-16) - .
logo.
drives" (ish_4502973-4502949-16) - .
logo.

panel.
5. If the error persists, dispatch an onsite technician (no replacement parts required).

drives" (ish_4502973-4502949-16) - .
logo.
drives" (ish_4502973-4502949-16) - .
logo.
panel.

82.73.46, 82.73.47
A hard disk or compact flash disk cleaning failed.
This error is usually caused by a failure of the disk hardware.

1. Turn the product off, and then on.

2. Use the Format Disk item in the Preboot menu.
(ish_4502973-4502949-16) - .
3. Reload the firmware.

98.* errors
Errors in the 98.* family are related to data corruption in the firmware.

2. Download and install the latest firmware.
82.73.46, 82.73.47 261

2. Download and install the most current version of the firmware.
(ish_4502973-4502949-16) - .
98.00.01 or 98.01.00 Corrupt data in firmware volume

Data corruption has occurred in the firmware volume.


(ish_4502973-4502949-16) - .

98.00.02 Corrupt data in the solutions volume
Data corruption has occurred in the solutions volume.


(ish_4502973-4502949-16) - .
98.00.03 Corrupt data in the configuration volume

Data corruption has occurred in the configuration volume.


98.00.02 Corrupt data in the solutions volume 263

2. Download the firmware again, and then attempt the upgrade again.
(ish_4502973-4502949-16) - .
98.00.04 Corrupt data in the job data volume

Data corruption has occurred in the job data volume.
Recommended action
2. Make sure the printer is running the most current version of firmware.
3. Rerun the file erase function.

99.* errors
Errors in the 99.* family are related to the firmware upgrade process.

1. Make sure the connection to the network is good, and then try the firmware upgrade again.
2. If the error persists, try using the USB upgrade method.


1. Make sure the connection to the network is good, and then try the upgrade again.
2. Try using the USB upgrade method.
3. If the error persists, run the Format Disk process from the Preboot menu.
(ish_4502973-4502949-16) - .
4. If the error persists, replace the hard disk drive.
NOTE: Do NOT replace the formatter board, it will not resolve the issue.
99.00.01 Upgrade not performed file is corrupt

A remote firmware upgrade (RFU) was not performed.
This is a CRC error in the firmware image (bad image).
Recommended action
■ Download the firmware upgrade file, and then attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive

The issue is an I/O timeout when reading the header number and size. It indicates a problem with the
network environment, not the product.
Recommended action
The most common cause is an issue with the network environment.
1. Make sure that there is a good network connection to the product, and then attempt the firmware
upgrade again.
NOTE: If the upgrade is being performed over the network, check the link light on the ethernet
connection on the printer formatter. Make sure that one light is solid and the other is blinking, which
signals that data is passing over the ethernet connection. This is an indication of a good physical
connection.
2. If the error persists, use the USB upgrade method.
99.00.01 Upgrade not performed file is corrupt 265

99.00.03 Upgrade not performed error writing to disk
This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the
connection to the hard disk or replace the hard disk.



1. Download the RFU file, and then attempt the upgrade again.
2. If the error persists, run the Clean Disk process from the Preboot menu.
You will need to download the firmware from the Preboot menu.
3. If the error persists, replace the hard eMMC.


2. If the error persists, run the Clean Disk process from the Preboot menu.
You will need to download the firmware from the Preboot menu.
3. If the error persists, replace the eMMC.


The issue is an I/O timeout when reading the header.
Recommended action
upgrade again.
connection.

The issue is an I/O timeout when reading image data.
Recommended action
upgrade again.
connection.
99.00.06 Upgrade not performed error reading upgrade

The issue is an unexpected read error when reading the header number and size.

99.00.04 Upgrade not performed timeout during receive 267







The issue is an unexpected read error when reading the rest of the header.







The issue is an unexpected read error when reading image data.






99.00.09 Upgrade canceled by user

The RFU was canceled.
Recommended action
■ Resend the remote firmware upgrade (RFU).

The RFU was canceled when reading the header number and size.
Recommended action

The RFU was canceled when reading the rest of the header, after reading the header number and size.
Recommended action
99.00.12 Upgrade not performed the file is invalid

The header number is 1, but the header size does not match version 1 size.

Recommended action
1. Download the remote firmware upgrade (RFU) file again.
Make sure that you download the file for the correct printer model.
2. Resend the RFU.

The header number is 2, but the header size does not match version 2 size.
Recommended action
2. Resend the RFU.

The file is invalid.
Recommended action
2. Resend the RFU.
99.00.2x
There is a compatibility issue with the firmware.
The specific message varies depending on the cause, but the solution for each message is the same.
● 99.00.20 (event log)
The bundle is not for this product.
● 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid.

● 99.00.22 (event log)
The bundle header version is not supported by this firmware.
● 99.00.23 (event log)
The package header version is not supported by this firmware.
● 99.00.24 (event log)
The format of the bundle is invalid.
● 99.00.25 (event log)
The format of the package is invalid.
● 99.00.26 (event log)
A CRC32 check did not pass.
● 99.00.27 (event log)
An I/O error occurred while downloading the bundle.
Recommended action
1. 99.00.27 only: Turn the product off, and then on.
2. Download the correct firmware file, and then resend the firmware upgrade.
For the latest firmware versions, go to: HP FutureSmart - Latest Firmware VersionsFor the more
information, go to: HP Enterprise, HP Managed - Update the printer firmware.
3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).
99.01.xx
A firmware install error has occurred.
The specific message varies depending on the cause, but the solution for each message is the same.
● 99.01.00
● 99.01.10
● 99.01.20
● 99.01.21
Recommended action
■ Reload the firmware.
Firmware update steps,

99.02.01
Firmware installation was successful.
Recommended action
99.02.09
Firmware upgrade cancelled by user.
Recommended action
99.XX.YY
A message of this form indicates a firmware installation error.
Recommended action
■ Reload the firmware.
99.02.01 273
7 Alphabetical control panel messages
Use the following alphabetical message to see further information on the message.
Alphabetical error messages

Accept bad signature
The product is performing a remote firmware upgrade and the code signature is invalid.
Recommended action
■ Download the correct firmware upgrade file for the product, and then reinstall the upgrade.
Bad optional tray connection

The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Recommended action
2. Remove and then reinstall the optional tray.
3. Reconnect the connectors for the tray.
4. If the problem continues, replace the connector for the tray.
<binname> full Remove all paper from bin

The specified output bin is full.
Recommended action
■ Empty the bin to continue printing.
Canceling
The printer is canceling the current job.
Recommended action
274 Chapter 7 Alphabetical control panel messages

Canceling...<jobname>
The printer is canceling the current job <jobname>.
Recommended action
Cartridge Low
This message appears even though the toner cartridge is new.
Recommended action
1. Remove, and then reinstall the toner cartridge.
2. Make sure a genuine HP supply is used.
3. If the error persists, replace the toner cartridge.
Cartridge memory abnormal

Recommended action
2. Make sure a genuine HP supply is being used.
Cartridge out
Recommended action
2. Make sure a genuine HP supply is being used.
Checking engine
The printer is conducting an internal test.
Recommended action
Canceling...<jobname> 275
Checking paper path
The printer is checking for possible paper jams.
Recommended action
Chosen personality not available To continue touch “OK”

A print job requested a printer language (personality) that is not available for this printer. The job will not
print and will be cleared from memory.
Recommended action
■ Print the job by using a print driver for a different printer language, or add the requested language to
the printer (if possible). To see a list of available personalities, print a configuration page.
a. From the Home screen on the printer control panel, go to the following menus: Reports >
Configuration/Status Pages
b. Select Configuration Page, then select the Print button to print the pages.
Cleaning
The printer is performing an automatic cleaning cycle. Printing will continue after the cleaning is
complete.
Recommended action
Cleaning do not grab paper

The printer is performing an automatic cleaning cycle. Printing will continue after the cleaning is
complete.
Recommended action
Clearing event log

This message is displayed while the event log is cleared. The printer exits the menus when the event log
has been cleared.
Recommended action

Clearing paper path
The printer is attempting to eject jammed paper.
Recommended action
■ Check the progress at the bottom of the display.
Close top cover

This message appears even though the top cover is closed.
Recommended action
1. Verify that the switch (SW2) is functioning correctly (open and close the top cover). If the switch fails
the test, replace the switch.
2. Make sure that the switch flag at the right-side of the top cover assembly, behind the control-panel
display is not damaged or missing. If the flag is damaged or missing, replace the top cover
assembly.
Part description Part number
Top cover assembly (duplex MF models only) RM2-5686-000CN
Top cover assembly (simplex models only) RM2-5687-010CN
3. If the problem persists, replace the top cover switch.
Recommended action
assembly.
Recommended action
Clearing paper path 277

assembly.
Cooling device
The printer is cooling.
Recommended action
Creating cleaning page...

A cleaning page is being generated.
Recommended action
Data received To print last page press “OK”

The printer is waiting for the command to print the last page.
Recommended action
■ Touch the “OK” button on the control panel to print the last page of the job.
Event log is empty

No printer events are in the log.
Recommended action
Expected drive missing

The printer cannot find the encrypted hard drive.

Recommended action
■ Install the encrypted hard disk drive.
External device initializing

An external device is initializing.
Recommended action
FIM Load Error Send full FIM on <X> port

The printer displays this message before the firmware is loaded at startup if an error has occurred
during a firmware upgrade.
Recommended action
■ Re-send the firmware upgrade.
Genuine HP cartridge installed

A new genuine HP toner cartridge has been installed. The message appears for about 6 seconds before
the printer returns to the READY state.
Recommended action
Genuine HP supply installed

A new genuine HP supply has been installed.
Recommended action
■ Touch the Hide button to remove this message.
HP Secure hard drive disabled

The hard disk drive has been encrypted for another printer.
Recommended action
■ Remove the hard disk drive or use the Embedded Web Server for more information.

Initializing...
The printer is starting.
Recommended action
Install Black Cartridge

A supply item is either not installed or installed incorrectly.
● Black cartridge
10.00.15 (event code)
Recommended action
■ Install the supply item or make sure that the installed supply item is correctly installed and fully
seated.
Install supplies
More than one supply is missing or is installed incorrectly.
Recommended action
1. Touch the OK button to identify the supplies that need to be replaced.
2. Touch the OK button a second time for more information about the specific supply.
3. Install the supply or make sure it is correctly installed and fully seated.
Internal disk device failure To clear touch “OK”

The internal disk failed.
82.0X.YY (event code)
Recommended action
1. Touch the OK button to clear the error.
2. If the error persists, turn off the product, and then remove and reinstall the hard drive.
3. Turn on the product.
4. If the error persists, replace the internal hard drive.

Internal disk file operation failed
A PJL system command attempted to perform an illogical operation, such as downloading a file to a
nonexistent directory.
Recommended action
■ Touch the OK button to clear the error.
Internal disk file system is full

A PJL system command attempted to write data to the internal hard disk drive but was unsuccessful
because the hard disk drive is full.
Recommended action
Internal disk is write protected

The internal hard disk drive is write protected and no new files can be written to it.
Recommended action
Internal disk not found

The internal hard disk drive was not found at start up.
Recommended action
■ Turn the printer off, and then on.
Internal disk not initialized

The internal hard disk drive file system must be initialized before it can be used.
Recommended action
■ Initialize the internal hard disk drive file system.
For information on performing various actions on the hard disk drive, go to:
HP LaserJet, OfficeJet, PageWide, ScanJet - HP FutureSmart Firmware Device Hard Disk, SSD, and
eMMC Security (white paper)
Internal disk file operation failed 281

Internal disk spinning up
The internal hard disk drive device is spinning up its platter. Jobs that require hard disk drive access
must wait.
Recommended action
Load Tray <X>: [Type], [Size]

Load paper in Tray X as specified.

■ Load paper in specified tray.
If this message appears even though there is paper loaded in the tray, perform the following.
1. Use the sensor tests to verify that the tray sensors are functioning correctly.
2. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.
3. Reconnect the corresponding connector for the paper tray having the issue.
Load Tray <X>: [Type], [Size] To use another tray, press “OK”
This message appears when the indicated tray is selected but is not loaded, and other paper trays are
available for use. It also appears when the tray is configured for a different paper type or size than the
print job requires.
Recommended action
Use the following steps to resolve the error.
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of the paper loaded.
3. Otherwise, press the OK button to select another tray.
Loading program <XX> Do not power off

Programs and fonts can be stored on the printer’s file system and are loaded into RAM when the printer
is turned on. The number <XX> specifies a sequence number indicating the current program being
loaded.
Recommended action

Manually feed: <Type><Size>
This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.
Recommended action
1. Load the tray with requested paper.
2. If the paper is already in the tray, press the Help button to exit the message and then press the OK
button to print.
3. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then
press the OK button.
Manually feed: <Type><Size> To use another tray, press “OK”

This message appears when manual feed is selected, Tray 1 is loaded, and other trays are available.
Recommended action
1. Load the tray with requested paper.
2. If the paper is already in the tray, press the Help button to exit the message and then press the OK
button to print.
3. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then
press the OK button.
Manually feed output stack Then touch "OK" to print second side
The printer has printed the first side of a manual duplex job and is waiting for you (or the applicable user)
to insert the output stack to print the second side.
Recommended action
1. Maintaining the same orientation, remove the pages from the output bin.
2. Flip the document printed side up.
3. Load the document in Tray 1.
4. Touch the OK button to print the second side of the job.
No job to cancel
You have pressed the stop button but the printer is not actively processing any jobs.
Recommended action
Manually feed: <Type><Size> 283

No USB drive or files found
The formatter was not able to detect the USB thumb drive.
If you experience the “No USB drive or files found” attempting to upgrade printer firmware via the walk
up easy-access USB port perform the following.

Follow these steps to try to resolve this error.
If you experience the “No USB drive or files found” attempting to upgrade printer firmware via the walk
up easy-access USB port perform the following.
1. 1. After the firmware file has been downloaded from hp.com uncompress the file and copy the
xxxxxxx.bdl file to the root of a portable USB flash memory storage device (thumb drive), insert
the USB flash memory storage device into the easy-access USB port, and attempt to flash the
firmware.
2. If the issue persists, verify the USB flash drive is formatted as FAT32. If unsure, format the flash
drive as FAT32 and/or try a different flash drive and repeat step 1.
3. If the issue persists, the USB flash drive can be inserted directly into a USB port on the printer’s
formatter and the firmware flashed.
a. Locate the printer’s formatter interface located at the rear left side of printer.
b. If necessary, rotate the printer for easier access to the formatter ports.
c. Locate the USB connection port (callout 2).
3
4
5
d. Insert the USB flash drive (callout 2).
e. Attempt to flash the printer’s firmware.
f. After the firmware update remove the USB flash drive.


1. Try another thumb drive.
2. Use both the rear and walk up USB ports.
3. If the error persists, install another formatter board.
4. If the error persists, elevate using the standard support process.

1. Try another thumb drive.
2. Use both the rear and walk up USB ports.
3. If the error persists, install another formatter board.
4. If the error persists, elevate using the standard support process.
NON HP Supply Installed

This message is displayed for about 6 seconds when a new non-HP supply is installed.
10.99.31 (event code)
Recommended action

1. Use a genuine HP supply for the printer.
2. If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.
Output Bin Full

This message appears even though the output bin is not full.

1. Remove all paper from output tray.
2. if the error persists, make sure that the output bin sensor flag is not damaged and can move freely.
4. If issue persists, elevate the issue using the Standard Support Process for a possible printer
replacement.

1. Make sure that the output bin sensor flag is not damaged and can move freely. If the flag is
damaged, replace the flag.
2. If the flag works smoothly, check the fuser exit flag and replace the fuser as needed.

3. If error remains, replace the DC controller.

1. Make sure that the output bin sensor flag is not damaged and can move freely. If the flag is
damaged, replace the flag.
2. If the flag works smoothly, check the fuser exit flag and replace the fuser as needed.

3. If error remains, replace the DC controller.


Paused…
The printer is paused, and there are no error messages pending at the display. The I/O continues
receiving data until the memory is full.
Recommended action
■ Press the Stop button.
Performing Paper Path Test

A paper path test is being performed.
Recommended action
Please Wait...
The printer is in the process of clearing data.
Recommended action
Printing Cleaning Page...

The printer is printing the cleaning page.
Recommended action
Printing Configuration...
The printer is printing the Configuration page.
Recommended action
Printing engine test...

The printer is printing an engine test page.
Recommended action
Paused… 287
Printing Event Log...

The printer is printing the Event Log page.
Recommended action
Printing File Directory...

The printer is printing the File Directory pages.
Recommended action
Printing Font List...

The printer is printing the Font List pages.
Recommended action
Printing Help Page...

The printer is printing the Help page.
Recommended action
Printing Menu Map...

The printer is printing the Menu Map pages.
Recommended action
Printing Registration Page

The printer is printing the Registration pages.
Recommended action

Printing stopped...
Time has expired on the Print/Stop test.
Recommended action
Printing Supplies Status Page...

The printer is printing the Supplies Status page.
Recommended action
Printing Usage Page...

The printer is printing the Usage page.
Recommended action
Processing...
The printer is currently processing a job but is not yet picking pages. When paper motion begins, this
message is replaced by a message that indicates the tray the job is using.
Recommended action
Processing... copy <x> of <y>

The printer is currently processing or printing collated copies. The message indicates that copy number
<x> of total copies <y> is currently being processed.
Recommended action
Processing duplex job Do not grab paper until job completes

Paper temporarily comes into the output bin while printing a duplex job.
Printing stopped... 289

Recommended action
Processing job from tray <x>... Do not grab paper until job completes
The printer is actively processing a job from the designated tray.
Recommended action
Ready
The printer is online and ready for data. No status or printer attendance messages are pending at the
display.
Recommended action
RAM disk device failure To clear press “OK”

The specified device failed.
Recommended action
RAM disk file operation failed To clear press “OK”

A PJL command was received that attempted to perform an illegal operation, such as downloading a file
to a nonexistent directory.
Recommended action
RAM disk file system is full To clear press “OK”

The RAM disk is full.
Recommended action

RAM disk is write protected To clear press “OK”
The device is protected and no new files can be written to it.
Recommended action
RAM disk not initialized

The RAM disk file system must be initialized before it can be used.
Recommended action
■ Initialize the RAM disk file system.
Ready <IP Address>

The printer is online and ready for data. No status or printer attendance messages are pending at the
display. The printer IP address displays.
Recommended action
Receiving Upgrade
The printer is receiving a firmware upgrade.
Recommended action
■ Do not turn the printer off until it reaches the Ready state.
Remove USB accessory

This message displays when an unsupported USB device is inserted into a host USB port on the printer.
Recommended action
■ Remove the unsupported USB device.
Replace <supply>
This alert appears only if the printer is configured to stop when a supply reaches the very low threshold.
The printer indicates when a supply level is at its estimated end of life. The actual life remaining might be
different than estimated.
RAM disk is write protected To clear press “OK” 291

The supply does not need to be replaced now unless the print quality is no longer acceptable.
NOTE: HP recommends having replacement supplies available to install when the print quality is no
longer acceptable.
The printer can be configured to stop when the supply level is very low. The supply might still be able to
produce acceptable print quality.
● 10.00.70 (event code)
Black toner cartridge
● 10.23.70 (event code)
Fuser Kit
Recommended action
1. Replace the specified supply.
2. Or, configure the printer to continue printing by using the Manage Supplies menu.
Resend external accessory firmware

An external accessory requires a firmware upgrade. Printing can continue, but jams might occur if the
job uses the external accessory.
Recommended action
■ Perform a firmware upgrade.
Resend Upgrade
A firmware upgrade did not complete successfully.
Recommended action
■ Upgrade the firmware again.
Restore Factory Settings

The printer is restoring factory settings.
Recommended action

ROM disk device failed To clear press “OK”
Recommended action
ROM disk file operation failed To clear press “OK”

A PJL command was received that attempted to perform an illegal operation, such as downloading a file
to a nonexistent directory.
Recommended action
ROM disk file system is full To clear press “OK”

The specified device is full.
Recommended action
ROM disk is write protected To clear press “OK”

Recommended action
ROM disk not initialized To clear press “OK”

The ROM disk file system must be initialized before it can be used.
Recommended action
■ Initialize the ROM disk file system.
Rotating Motor
The printer is executing a component test and the component selected is a motor.
Recommended action
ROM disk device failed To clear press “OK” 293

1. Press the STOP button when ready to stop this test.
2. To exit, press X.
Sleep mode on
The printer is in sleep mode. Pressing a control-panel button, receiving a print job, or occurrence of an
error condition clears this message.
Recommended action
Supplies low
Multiple supplies on the printer have reached the low threshold.
Recommended action
■ Replace the supply when print quality is no longer acceptable.
Supply memory warning

The printer cannot read or write to the e-label or the e-label is missing.
Recommended action
Supply low
The printer indicates when a supply level, or more than one supply, is low. Actual toner cartridge life
might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
● 10.00.60 (event code)
● 10.23.60 (event code)
Fuser Kit
Recommended action

■ If print quality is no longer acceptable, replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality
is no longer acceptable.
NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection
Warranty ends.
Supply very low OR Supplies very low

The printer indicates when a supply level, or more than one supply, is very low. Actual toner cartridge life
might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer
acceptable.
When multiple supplies are low, more than one event code is recorded.
● 10.00.70 (event code)
● 10.23.70 (event code)
Fuser Kit
Recommended action
■ If print quality is no longer acceptable, the customer must purchase and replace the supply.
HP recommends that the customer have a replacement supply available to install when print quality
is no longer acceptable.
NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection
Warranty ends.
System Main has Failed

A 'System Main has Failed' error displays on the control panel of a new HP LaserJet Enterprise or HP
LaserJet Managed printer.
NOTE: The 'System Main has Failed!' message is a low-level firmware error similar to a 49 error with
different troubleshooting steps.
This error displays on the following HP LaserJet Enterprise and HP LaserJet Managed printer models.
HP LaserJet Enterprise
● HP LaserJet Enterprise M406dn
● HP LaserJet Enterprise M407dn
● HP LaserJet Enterprise MFP M430f
● HP LaserJet Enterprise MFP M431f
● HP Color LaserJet Enterprise M455dn
Supply very low OR Supplies very low 295

● HP Color LaserJet Enterprise MFP M480f
● HP Color LaserJet Enterprise 5700, 5700dn
● HP Color LaserJet Enterprise MFP 5800, 5800dn, 5800f
● HP Color LaserJet Enterprise Flow MFP 5800zf
● HP Color LaserJet Enterprise 6700, 6700dn
● HP Color LaserJet Enterprise 6701dn
● HP Color LaserJet Enterprise MFP 6800, 6800dn
● HP Color LaserJet Enterprise Flow MFP 6800
● HP Color LaserJet Enterprise Flow MFP 6801
HP LaserJet Managed
● HP LaserJet Managed E40040dn
● HP LaserJet Managed MFP E42540f
● HP Color LaserJet Managed E45028dn
● HP Color LaserJet Managed MFP E47528f
● HP LaserJet Managed E730, E731, E731dn, E731z
● HP LaserJet Managed MFP E73025, E73030
● HP LaserJet Managed MFP E73130, E73135, E73140
● HP Color LaserJet Managed MFP E785, E786, E786dn, E786z
● HP Color LaserJet Managed MFP E78523, E78528
● HP Color LaserJet Managed MFP E78625, E78630, E78635
● HP LaserJet Managed MFP E826, E826dn, E826z
● HP LaserJet Managed MFP E82650, E82660, E82670
● HP LaserJet Managed MFP E877, E877dn, E877z
● HP Color LaserJet Managed MFP E87740, E87750, E87760, E87770
● HP Color LaserJet X557
● HP Color LaserJet Enterprise X557dn
● HP Color LaserJet Enterprise MFP X57945, X57945dn
● HP Color LaserJet Enterprise Flow MFP X57945z, X57945zs
● HP Color LaserJet Enterprise MFP X58045, X58045dn
● HP Color LaserJet X654
● HP Color LaserJet Enterprise X654dn

● HP Color LaserJet Enterprise MFP X677, X677d, X677s
● HP Color LaserJet Enterprise Flow MFP X677z, X677zs
Recommended action
Follow these steps to clear the error or troubleshoot further as needed.
1. Select Restart on the printer control panel.
NOTE: If the printer does not restart, use the power button to turn off the printer, and to turn it on.
2. Check if the printer returns to a Ready state.
● If the printer returns to a Ready state, the issue is solved.
● If the error persists, see the next step.
3. If the printer reboots to the error again, or if the error returns later, perform a Partial Clean and then
reconfigure the printer.
4. If the error returns after performing a Partial Clean, do the following tasks to check for a possible
solution in the latest firmware release:
a. Go to HP Support or HP Software and Drivers (https://support.hp.com/drivers), select Printer,

and then enter your printer model in the search field.
b. Expand the Firmware section, and then review the Readme file.
To view the Firmware Readme file, select the See full details link.
c. Upgrade the firmware if a possible solution is provided in the latest firmware release.
5. If the issue persists after upgrading the firmware, gather the Diagnostic log from the Preboot menu,
and then elevate the case to HP Support.
The unit has corrupt data

Data corruption has occurred in the firmware volume.

● 98.00.01 : Corrupt data in the firmware volume
● 98.00.02 : Corrupt data in the solutions volume
● 98.00.03 : Corrupt data in the configuration volume
● 98.00.04 : Corrupt data in the job data volume
Recommended action for 98.00.01, 98.00.02, and 98.00.03

For 98.00.01 , 98.00.02 , and 98.00.03 , perform the following steps:
(ish_4502973-4502949-16) - .
Recommended action for 98.00.04

For 98.00.04 , perform the following steps:
2. Run the file erase function.
For the steps to perform this procedure, go to WISE and search for the following documenht: HP
LaserJet Enterprise Printers - Performing a Partial Clean or Format Disk Procedure (c03398779).
Tray <X> empty: [Type], [Size]

The specified tray is empty and the current job does not need this tray to print.
● X=1
Tray 1
● X=2
Tray 2
● X=3
Tray 3
● X=4
Tray 4
● X=5
Tray 5

1. Identify which Tray the error is occurring on. This will help focus subsequent troubleshooting.
2. Once the Tray has been identified, refill the tray at a convenient time.
3. If the message continues when the paper tray is properly loaded, swap the tray cassette with
another from the printer that is the same size and check if the error follows the cassette. Replace
the cassette tray as needed.
NOTE: NOTE: If the error is occurring with the Multipurpose Tray (also known as the MP Tray or
Tray 1), the ability to swap cassette trays is not applicable. Continue to next Troubleshooting steps
of testing the appropriate Tray Paper Presence sensor.
Try actuating the tray paper present sensor flag (See the Troubleshooting manual – pg. 164) and
check for any damage of the part. If it is damaged, replace the listed part for the targeted Tray.
● The Tray 1 media-out sensor (PS205) detects whether paper is present in Tray 1.
If Tray 1 media-out sensor (PS205) is damaged, dispatch an Onsite Technician with the
Cartridge door assembly:
PS205 Tray 1 paper sensor Part Number: F2A68-67914
For instructions: Removal and replacement: Cassette Tray See the Repair Service Manual for
this product.
● The Tray 2 media-out sensor (PS3) detects the presence of paper in Tray 2.
If Tray 2 media-out sensor (PS3) is damaged, dispatch an Onsite Technician with the Paper
Cassette Tray:
Paper cassette tray (cassette tray only, no feeder) - Part Number: RM2-5758-000CN
this product.
NOTE: The paper presence (media-out) Sensor for Tray 2 is not an orderable part. If the
cassette does not resolve the issue, elevate the case using your Region’s Elevation Process.
● The accessory Trays (3-6) media-out sensor (PS451) detects the presence of paper in
accessory Trays
If accessory Tray media-out sensor (PS451) is damaged, dispatch an Onsite Technician with
1x550 Sheet Feeder Assembly:
Part Number: F2A72-67901
this product.
4. If the issue persists after replacing the part, elevate the case using your Region’s Elevation
Process.
Tray <X> lifting

The printer is in the process of lifting paper in the indicated tray.
Recommended action for onsite technician 299

● X=2
Tray 2
● X=3
Tray 3
● X=4
Tray 4
● X=5
Tray 5
Recommended action
Tray <X> open

The specified tray is open or not closed completely.
● X=2
Tray 2
● X=3
Tray 3
● X=4
Tray 4
● X=5
Tray 5
Recommended action
■ Close the tray.
NOTE: If this message appears after the lifter drive assembly was removed or replaced, make sure
that the connector on the assembly is correctly connected and fully seated.
If the error persists, use the paper size switches test in the Tray/Bin manual sensor test to test the
switches. If they do not respond, replace the associated lifter drive assembly.
Type mismatch Tray <x>

The specified tray contains a paper type that does not match the configured type.

Recommended action
The specified tray will not be used until this condition is addressed. Printing can continue from other
trays.
1. Load the correct paper in the specified tray.
2. On the printer control panel, make sure the paper type loaded in the tray matches the specified
setting for the tray.
Unsupported drive installed To continue, touch “OK”

A non-supported hard disk drive has been installed. The hard disk drive is unusable by this printer.
Recommended action
2. Remove the hard drive.
Unsupported supply in use OR Unsupported supply installed To continue, touch

“OK”
A non-supported supply has been installed, or the toner cartridge is for a different HP printer.
● XX = 00
Recommended action
■ Install the correct supplies for this printer. See the parts chapter in the service manual for supply
part numbers.
Unsupported tray configuration

The printer has too many optional trays installed.
Recommended action
■ Turn the printer off, remove the unsupported trays, and then turn the printer on.
Unsupported USB accessory detected Remove USB accessory

A non-supported USB accessory has been installed.
Recommended action

■ Turn the printer off, remove the USB accessory, and then turn the printer on.
USB accessory not functional

A parameter in the USB accessory is not correctly functioning.
Recommended action
2. Remove the USB accessory.
3. Insert a replacement USB accessory.
USB hubs are not fully supported Some operations may not work properly
Some USB hubs require more power than the printer has available.
Recommended action
■ Remove the USB hub.
USB is write protected To clear press “OK”

Recommended action
USB needs too much power Remove USB and then turn off and on
A USB accessory is drawing too much electrical current. Printing cannot continue.
Recommended action
1. Turn the printer off, remove the USB accessory, and then turn the printer on.
2. Use a USB accessory that uses less power or that contains its own power supply.
USB not initialized

The USB device file system must be initialized before it can be used.
Recommended action

1. Enable the USB port using the following steps:
● FutureSmart 3:
a. From the Home screen on the printer control panel, open the following menus:
i. Administration
ii. General Settings
b. Select Enable Device USB.
c. Select Enabled, and then select Save.
d. Touch the Back button to return to the General Settings menu.
● FutureSmart 4:
a. From the Home screen on the printer control panel, select Settings.
b. Select Copy/Print.
c. Select Enable Device USB, and then select Enabled.
d. Touch the Back button to return to the Settings menu.
USB storage accessory removed Clearing any associated data

This message displays for about 6 seconds after a USB device is removed.
Recommended action
■ Touch the OK button to remove this message.
USB storage device failure To clear press “OK”

Recommended action
USB storage file operation failed To clear press “OK”

A PJL file system command was received that attempted to perform an illegal operation, such as
downloading a file to a nonexistent directory.
Recommended action
USB storage accessory removed Clearing any associated data 303

USB storage file system is full To clear press “OK”
The file system on the installed USB device is full.
Recommended action
Used supply installed To continue, touch “OK” OR Used supply in use

The toner cartridge has been previously used.
● XX = 00
Recommended action
■ If you believe a genuine HP supply is being used, go to www.hp.com/go/anticounterfeit.
Waiting for tray <x> to lift

The specified tray is in the process of lifting paper to the top of the tray (so it can correctly feed).
Recommended action
Windows Login Required to Use this Feature

Windows login required.
Recommended action
■ Enter your windows login.

Index
Symbols/Numerics firmware communication error job pipeline error (firmware) 4

49.WX.YZ error 4 job parser error (firmware)
550-sheet tray
firmware install error 47.WX.YZ error 4
jams 83
99.WX.YZ error 5 printer calibration error 4
76.00.24 5
hard disk error 5
remote firmware upgrade L
B
error 5
laser scanner error (LaserJet)
backup error fuser
51.WX.YZ error 4
32.WX.YZ error 4 jams 95, 103, 108, 116
52.WX.YZ error 4
reset error 4 fuser error
last update 1
restore error 4 41.WX.YZ error 4
laser scanner error 4 M
C paper path error 4
fuser error (LaserJet) memory error
connector error
50.WX.YZ error 4 82.WX.YZ error 5
65.WX.YZ error 5
EMMC error 5
H hard disk error 5
D
motor error (LaserJet)
DC controller communication error hard disk partition error
59.WX.YZ error 4
DC controller firmware error N
70.WX.YZ error 5 I
Near Field Communication error
digital sending error (firmware) input accessory error
81.WX.YZ error 5
Bluetooth error 5
document feeder input/output error
external I/O card error 5
jams 163, 173 40.WX.YZ error 4
internal EIO error 5
document feeder error internal diagnostics error
wireless error 5
duplexer video display error 5 O
clear jams 123, 130
duplexer error J output accessory error
jam error (LaserJet)
OXPd/Web kit error
13.WX.YZ error 3
E 45.WX.YZ error 4
jam error (PageWide)
Embedded Jetdirect error 13.WX.YZ error 4 P
80.WX.YZ error 5 jams
engine error (LaserJet) 550-sheet tray 83 page error
46.WX.YZ error 4 document feeder 163, 173 21.WX.YZ error 4
63.WX.YZ error 5 duplexer 123, 130 paper handling error (LaserJet)
engine error (PageWide) fuser 95, 103, 108, 116 56.WX.YZ error 4
61.WX.YZ error 4 Top cover 47 paper jams
event log error (firmware) Tray 1 55 550-sheet tray 83
42.WX.YZ error 4 Tray 2 65 document feeder 163, 173
Tray 3 83 duplexer 123, 130
F job accounting error (firmware) fuser 95, 103, 108, 116
48.WX.YZ error 4 Top cover 47
fan error
job management error Tray 1 55
58.WX.YZ error 4
(firmware) 4 Tray 2 65
Index 305
Tray 3 83
print bar error (PageWide)
62.WX.YZ error 5
printer memory error
20.WX.YZ error 4
R
real-time clock error
11.WX.YZ error 3
S
scanner error
30.WX.YZ error 4
security error
33.WX.YZ error 4
sensor error
54.WX.YZ error 4
58.WX.YZ error 4
supplies error (LaserJet)
10.WX.YZ error 3
supplies error (PageWide)
17.WX.YZ error 4
system error (LaserJet)
62.WX.YZ error 5
T
Top covers
jams 47
Tray 1
jams 55
Tray 2
jams 65
Tray 3
jams 83
tray motor error (LaserJet)
60.WX.YZ error 4
306 Index

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HP LaserJet Enterprise M406, M407

HP LaserJet Managed E40040

Control Panel Messages Document (CPMD)

This document provides error-code troubleshooting information

© Copyright 2023 HP Development Adobe®, Adobe Photoshop®, Acrobat®, and

Edition 2.6, 1/2024 UNIX® is a registered trademark of The Open

1 Document last updated ................................................................................................................................................................................................................... 1

2 About this document........................................................................................................................................................................................................................ 2

3 Control-panel message types................................................................................................................................................................................................... 3

4 How to search for printer documentation........................................................................................................................................................................ 6

5 Printer service information.........................................................................................................................................................................................................17

6 Numerical control panel messages....................................................................................................................................................................................18

7 Alphabetical control panel messages............................................................................................................................................................................ 274

The following is the last time this document was updated:

Last update: January 18, 2024

Document last updated 1

This document provides error-code troubleshooting information.

Choose the format that best meets your needs.

Table 2-1 Content format types

Format Document title example Recommended use

TIP: Save Product Detail page

● Web-based: Most up-to-date

● Use when a printable document

NOTE: Always refer to the printer

NOTE: For current information, use

2 Chapter 2 About this document

Error-code and control-panel-message troubleshooting

Error codes (types and structure)

Table 3-1 ERROR CODES: The first two characters

Error code System Component System Error Description

10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.

13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.

Control-panel message types 3

Error code System Component System Error Description

15.WX.YZ Jam (PageWide) Paper jam or open door jam error.

17.WX.YZ Supplies (PageWide) Supply error or supply memory error.

20.WX.YZ Printer memory Insufficient memory or buffering error.

21.WX.YZ Page Page complexity causing a decompression error

30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.

31.WX.YZ Document feeder Document feeder, scanner, or jam error.

32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.

33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity

40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB

42.WX.YZ Firmware Firmware failure involving the Event Log, Shell,

44.WX.YZ Firmware Firmware failure involving a digital sending

45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the OXPd

46.WX.YZ Engine (LaserJet) Engine communication error.

47.WX.YZ Firmware Job parser or printer calibration error.

48.WX.YZ Firmware PJA job accounting, job management, or job

49.WX.YZ Firmware Firmware communication error.

50.WX.YZ Fuser (LaserJet) Fuser error.

51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.

52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.

54.WX.YZ Sensor Sensor error (not jam related).

55.WX.YZ DC controller (LaserJet) DC controller communication error.

56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.

57.WX.YZ Fan Fan error.

58.WX.YZ Sensor Engine sensor failure.

59.WX.YZ Motor (LaserJet) Motor error.

60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.