Guide to using StayMate - a Property Management System

Tenant
Login Page
Tenants can enter their credentials to log into the Staymate web application, granting access to
all available features and personalized information.
Dashboard
Once logged in, tenants are directed to their dashboard, where they can view an overview of
their bookings, past reviews, and access the option to chat with hosts.
Home Page
On the home page, tenants can browse a variety of properties available for reservation. They
also have the option to filter properties based on location and price, making it easier to find the
perfect stay.
Property Page
Once a property is selected, tenants can view detailed information, including the property
description, reviews from previous guests, host contact details, and the option to reserve the
property.
Select Stay Dates
Using the calendar, tenants can select the days they wish to stay. All previous days and dates
already booked by other guests are excluded, ensuring availability.
Reserve Option
Once all the details are selected, tenants can proceed to the next page to finalize their payment
process.
CheckOut Page
In this section, tenants can enter their credit card details to make secure online payments.
Additionally, they can view trip details, including booking information and associated costs.
Payment Success Page
After completing the payment, tenants will be directed to a 'Payment Successful' page, where
they will receive a confirmation notification along with button to see reservations.
Reservations
Tenants can view all their reservations categorized as Upcoming, Ongoing, and Previous. This
section provides a clear summary of their stay history and upcoming plans.
Add Review Page
Tenants can share their experiences by leaving reviews for the properties they have visited. Use
this section to provide feedback, rate your stay, and help other travelers make informed
decisions.
Reviews Page
In this section, tenants can view reviews they have previously given for properties they visited.
This helps keep track of past feedback and experiences.
For Property Owners
As a property owner, you can manage complaints raised by tenants and assign technicians to
resolve them.
1. View Complaints
You can see all complaints raised by tenants who have rented your properties.
Steps:
1. Log in to StayMate.
2. Navigate to the Complaints section in the navbar
3. View the list of complaints related to your properties. Each complaint will display details
such as the tenant's name, complaint description, and status (e.g., Pending, Assigned,
Resolved).
2. Mark a Complaint as Resolved
If a complaint doesn't require a technician’s attention and you address it yourself, you can mark
it as resolved.
Steps:
1. Select a complaint from the list in the Complaints section.
2. Click the Mark as Resolved button.
3. Add notes if necessary for record-keeping.

4. Confirm your action.
3. Assign a Complaint to a Technician
Assign a complaint to a technician based on their expertise and provide additional details about
the job.
Steps:
1. Open the specific complaint from the Complaints section.
2. Click Assign to Technician.
3. Select a technician from the list or search for one using filters.
4. Click on Send Request or Message to Message the technician.
5. Provide details such as:
Job description.
Deadline for task completion.
Additional information the technician may need.
6. Click Save to finalize.
4. Track Complaint Progress
Monitor how the assigned complaint is progressing.
Steps:
1. Go to the Complaints section.
2. Select the specific complaint.

3. View complaint progress
5. Review and Approve the Budget
If a technician submits a budget for the task, you can review and accept it.
Steps:
1. Open the complaint pending for budget confirmation.
2. Check the submitted budget and Click Approve Budget to confirm.

3. Once approved, refresh the page to see the complaint status changed to Active.
6. Review Task Proof and Close the Job
Once the technician completes the job, they will submit proof for your review.
Steps:
1. Open the Complaints section.
2. Select the complaint marked as Pending Proof Review.
3. Click on Review
4. Check the proof details and click on Confirm to close the job.
5. Click Close Job to mark the complaint as resolved.
7. Automatic Complaint Reversion
If a technician does not respond to an assigned complaint within three days, it will automatically
revert to the previous state (Pending).
No action required from your side.
8. Rate and Review Technicians
After a task is completed, you can rate and review the technician’s performance.
Steps:
1. Navigate to the completed job’s (complaint’s) details page.
2. Click on Rate Technician
3. Provide a rating (1–5 stars) and write a review based on their performance.
4. Click Save.
For Technicians
As a technician, you can manage tasks assigned to you by property owners.
1. View Assigned Tasks
Check tasks assigned to you, along with deadlines and additional details.
Steps:
1. Log in to StayMate.
2. Go to the Tasks section on your dashboard.
3. View the list of assigned tasks with details like deadlines and job descriptions.
2. Accept or Reject a Task
You can decide whether to take on a task.
Steps:
1. Open the task in the Tasks section.
2. Click Accept or Reject.
3. If you accept, the task will appear in your Active Tasks list.
3. Submit the Budget
For tasks requiring material costs or additional charges, submit your budget to the property
owner for approval.
Steps:
1. Open the assigned task in the Tasks section.
2. Click Accept and estimate budget.

3. Enter the estimated budget.
4. Click on Confirm for the property owner’s review.
5. Status of the complaint will change to “pending Budget Confirmation”
4. Extend the Deadline
If needed, you can extend the task deadline by three days from the current deadline.
Steps:
2. Click Extend Deadline.
3. This will extend the deadline by 3 days and will notify the property owner.
5. Submit Task Proof
Once you complete the job, submit proof to the property owner.
Steps:
2. Click on “Mark Job as Completed”
3. Attach files (photos, documents, etc.) as evidence of task completion.
4. Click on Confirm
5. Status will change to “Awaiting proof review”
6. View Ratings and Reviews
Check feedback from property owners for completed jobs.
Steps:
1. Go to the Profile section.
2. View ratings and reviews from property owners.

Guide to using StayMate - a Property Management System

Uploaded by

Copyright:

Available Formats

Guide to using StayMate - a Property Management System

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Guide to using StayMate - a Property Management System

Uploaded by

Copyright:

Available Formats

Tenant

Select Stay Dates

2. Mark a Complaint as Resolved

3. Add notes if necessary for record-keeping.

3. Assign a Complaint to a Technician

Monitor how the assigned complaint is progressing.

2. Select the specific complaint.

5. Review and Approve the Budget

2. Check the submitted budget and Click Approve Budget to confirm.

7. Automatic Complaint Reversion

​ No action required from your side.

8. Rate and Review Technicians

As a technician, you can manage tasks assigned to you by property owners.

1. View Assigned Tasks

You can decide whether to take on a task.

3. Submit the Budget

2. Click Accept and estimate budget.

4. Extend the Deadline

5. Submit Task Proof

6. View Ratings and Reviews

Check feedback from property owners for completed jobs.

You might also like

No action required from your side.