transcript

Praveen R (11/3/2024, 9:12:06 PM): Hi tanya, thanks for contacting Best Buy.
I’m
Praveen. How can I help you today?
tanya (11/3/2024, 9:12:47 PM): Hi Praveen, how are you doing today ?
Praveen R (11/3/2024, 9:13:18 PM): I’m good thanks. Hope you are doing well as
well.
Praveen R (11/3/2024, 9:13:28 PM): Tanya, It's nice to have you on my chat. How
May I help you today?
tanya (11/3/2024, 9:13:55 PM): yes thanks for asking !!
tanya (11/3/2024, 9:14:34 PM): I was wondering if you can help me with answers for
a few questions which i couldnt find an answer to on your faq
Praveen R (11/3/2024, 9:14:50 PM): Sure, please help me with your questions.
Praveen R (11/3/2024, 9:16:24 PM): Are we still connected? Please use "Enter"
button if you are facing trouble in sending the messages. Since the chat is
automated, the chat will be disconnected if there is no response from your end for
certain time.
tanya (11/3/2024, 9:16:30 PM): So about 2 weeks ago, i had a baby and i had family
that come from abroad to see the baby and they had purchased me a Mendela Breast
Feeding Pump
Praveen R (11/3/2024, 9:17:10 PM): I'm afraid, can you please be more specific with
your concern to help you better.
tanya (11/3/2024, 9:19:32 PM): i was planning to return it but i did not get a gift
receipt from the family that gave it, and i dont feel comfortable asking them as i
would find that rude as they had gifted it to me with love but its not something i
would use . it is brand new , would there be any way i can return it without the
reciept
Praveen R (11/3/2024, 9:20:01 PM): Firstly, I would like o congratulations on
arrival of your new Bab.
I understand that you want to return your recent purchase, let me quickly check and
assist you, Tanya
tanya (11/3/2024, 9:20:29 PM): i know they had paid cash for it as there credential
cards didnt work in canada
tanya (11/3/2024, 9:20:53 PM): but that would be all the information i have
Praveen R (11/3/2024, 9:20:56 PM): In general the product will comes with 30 days
return and exchange period from the date of product received and product must be
unopened.
However, unfortunately we do not have access to accept return the product without
receipt.
Praveen R (11/3/2024, 9:21:06 PM): It is unfortunate and I am extremely sorry for
the
inconvenience caused.
tanya (11/3/2024, 9:21:35 PM): awh i really appreciate it (: so sweet of you
Praveen
Praveen R (11/3/2024, 9:22:38 PM): Thank you and I kindly request you to contact
the gifted person and ask for gift receipt and you can return the product.
tanya (11/3/2024, 9:24:22 PM): It hasnt even been 2 full weeks yet since they
bought it and i really have no use for it as i would naturally provide my babay
with milk. i would really appreciate it if ican even receive a store credit as i
been a loyal customer for over a decade
tanya (11/3/2024, 9:24:53 PM): i dont think they would even have it as there not
from here ):
Praveen R (11/3/2024, 9:25:07 PM): I understand your situation and I really wanted
to help you.
Unfortunately without order receipt we do not have access to accept return.
However, please visit store and our store associates will check and help you.
tanya (11/3/2024, 9:25:13 PM): they are elderly aged as well
Praveen R (11/3/2024, 9:25:31 PM): understand but we are unable to go beyond the
policy.
Praveen R (11/3/2024, 9:25:37 PM): It is unfortunate and I am extremely sorry for
the
inconvenience caused.
tanya (11/3/2024, 9:26:37 PM): it says on your website that a store credit is
eligible if customer doesn't have receipt as long as the product is unopened with
everything inside it
Praveen R (11/3/2024, 9:26:45 PM): I don't want to pass false
Information as you are valuable customer to us.
and I kindly request you ro visit store for further help.
tanya (11/3/2024, 9:27:04 PM): https://www.bestbuy.ca/en-ca/help/holiday-shopping-
at-best-buy/returning-or-exchanging-gifts#extended_holiday_returns
Praveen R (11/3/2024, 9:27:39 PM): To process a return or exchange, you will need
to provide the following:
The original receipt (invoice) from your purchase.

The original method of payment. Payment card purchases will be refunded to the
original payment card. Store credit will be given for returns with gift receipts.
Original packaging and all items originally included by the manufacturer or by Best
Buy (including manuals, accessories, gifts with purchase, bonus items, and any
other included items)
Your name, address, phone number, and signature. Valid government-issued photo ID
may be requested to confirm this information.
Praveen R (11/3/2024, 9:27:55 PM): I apologize for the inconvenience caused, Are
there any other concerns
I can address for you?
Praveen R (11/3/2024, 9:29:29 PM): We have not heard from you for some time. Do you
wish to continue to chat?
tanya (11/3/2024, 9:35:40 PM): it clearly states on the BestBuy returns section
that a store credit is eligible as long as the product is in unopened condition
with all pieces inside
tanya (11/3/2024, 9:35:40 PM): why are u ignoring the fact that it states on the
bestbuy terms
tanya (11/3/2024, 9:35:40 PM): that if a receipt is not available i am eligible to
receive a store credit instead as it cant be returned to payment method without a
receipt
tanya (11/3/2024, 9:35:40 PM): can you transfer me to a supervisor please and thank
you as you are giving me a totally unhelpful response from what's clearly stated on
your website

transcript

Uploaded by

Copyright:

Available Formats

transcript

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

transcript

Uploaded by

Copyright:

Available Formats

Praveen R (11/3/2024, 9:12:06 PM): Hi tanya, thanks for contacting Best Buy.

The original receipt (invoice) from your purchase.

You might also like