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    Qsm Final Output Template

    Uploaded by

    alessandrarpalomata10

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Qsm Final Output Template

    Uploaded by

    alessandrarpalomata10
    13 views3 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    13 views3 pages

    Qsm Final Output Template

    Uploaded by

    alessandrarpalomata10

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 3

    BESTLINK COLLEGE

    OF THE PHILIPPINES

    QUALITY SERVICE MANAGEMENT:

    QUALITY SERVICE DELIVERY SYSTEM IN TOURISM AND


    HOSPITALITY INDUSTRY

    (NAME OF ESTABLISHMENT)

    SUBMITTED BY:

    SUBMITTED TO

    DATE:
    BESTLINK COLLEGE
    OF THE PHILIPPINES
    GENERAL INSTRUCTIONS: Make sure that the following is present in your final output.

    1. Establishment chosen with pictures of physical store and its logo.


    - company name
    - mission and vision
    2. Dimensions of Quality: evaluate the establishment based on: (business assessment and
    evaluation:

    - Performance:
    - Reliability:
    - Durability
    - Serviceability
    - Aesthetics
    - Features
    - Perceived Quality
    - Conformance to standards

    3. On your chosen establishment (restaurant), using the Fishbone Diagram, identify one specific
    problem in the organization. You may also ask one of their staff. Identify the specific causes
    using the 6M’s: Measurement, Method, Manpower, Materials, Mother Nature and Machine,
    After Identifying the problem and its causes, make a recommendation to resolve the problem.
    BESTLINK COLLEGE
    OF THE PHILIPPINES

    For recommendations, use the template below:

    MANPOWER/PEOPLE MEASUREMENT
    CAUSES RECOMMENDATIONS CAUSES RECOMMENDATIONS
    1 1
    2 2
    3 3

    MACHINES METHOD
    CAUSES RECOMMENDATIONS CAUSES RECOMMENDATIONS
    1 1
    2 2
    3 3

    MOTHER NATURE/ENVIRONMENT MATERIALS


    CAUSES RECOMMENDATIONS CAUSES RECOMMENDATIONS
    1 1
    2 2
    3 3

    4. Make a video clip of the group doing the activity. (this will be presented in the class) 1-2 mins.
    Will do.

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