USER GUIDE

© 2021 Evolis. All rights reserved.

User-Guide_BDG2_ENG_20210416_A
Table of Contents
Copyright Information 3
Trademarks3
Warranty3
Environmental Information 3
Recycling End-Of-Life Products 3
About your new printer 3
Warranty Registration 4
Getting Started 4
Icons4
Getting Started 5
1-1 Unpacking 5
1-2 Description of the Printer and its Functions 6
1-3 Installation 8
1-3a Connecting the Printer 9
1-3b Ribbons 10
1-3c Cards 12
Printing13
2-1 Installing the Driver 13
2-2 Managing the Print Settings in Windows 14
2-3 Notification of Messages and Warnings 16
2-4 Printing Cards with Badge Studio 17
Servicing18
3-1 Cleaning the Printer 19
3-2 Cleaning the Print Head 21
Help23
4-1 Warnings and Diagnosis 23
4-2 Diagnosis Help 26
4-2a Printing a Technical Test Card 26
Printing a technical test card 26
4-2b Printing a Graphic Test Card 27
4-2c Identifying Installed Software Versions 27
4-3 Troubleshooting 28
4-3a Printing Problems 28
4-3b Freeing Jammed Cards  31
4-3c Updating the Firmware 32
4-3d Updating the Driver 34
4-4 Technical Support 35
Appendix36
Declaration of conformity 36

2
 COPYRIGHT INFORMATION
Evolis © 2021. All rights reserved.
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced, or transmitted, in whole or in part,
for any reason and by any electronic or mechanical means whatsoever without the express written consent of Evolis.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this
manual.

TRADEMARKS
Badgy and Badgy Premium Suite® are trademarks of Evolis. All other trademarks belong to their respective holders.

WARRANTY
Refer to the warranty notice supplied in digital format with your printer for warranty terms and conditions and limitations.
It is also available on www.badgy.com>Support.

ENVIRONMENTAL INFORMATION
Evolis is committed to helping the environment by reducing the energy consumption of its products.

RECYCLING END-OF-LIFE PRODUCTS

The manufacture of the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain materials that are hazardous
to health and the environment.
To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use existing collection systems.
These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.

The crossed-out dustbin symbol on your device is a reminder to use these systems.

If you need further information on collection, re-use or recycling systems, contact your local or regional waste management body.
Do not hesitate to contact us for more information by visiting our website www.badgy.com

ABOUT YOUR NEW PRINTER

Using your new Badgy printer, you will be able to create a wide variety of high-quality cards and personalized badges which can be printed in various thicknesses, colors
and styles. This printer uses consumables and accessories that are available from your Badgy reseller. For further details, visit our website www.badgy.com.
This user guide has been developed for the Badgy100 and Badgy200 machines.
To view all technical specifications, please refer to www.evolis.com>Products & Services>Plastic Card Printers>Printer>Specifications.
To view the compatibility of OS and drivers with your printer, pleaser refer to www.badgy.com.

Certifications and declarations of conformity

• CE, UKCA, ICES, VCCI, CCC, KC, BIS
• FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, evolisnortham@evolis.com)
• RoHS
3
The following icons on the printer label are used to highlight important information:
Evaluation for apparatus only based on altitude not exceeding 2000m, therefore it’s the only operating condition applied for the equipment.
There may be some potential safety hazard if the equipment is used at altitude above 2000m.

Evaluation for apparatus only based on temperate climate condition, therefore it’s the only operating condition applied for the equipment.
There may be some potential safety hazard if the equipment is used in tropical climate region.

WARRANTY REGISTRATION
Please register online at www.badgy.com to receive driver updates, special offers, and to download new badge templates.
Once on the website, click on My account then Sign up and fill in all the fields, giving the printer model and serial number in particular, which you will find on the sticker
underneath the machine.

GETTING STARTED
The purpose of this user guide is to support you, step by step, in discovering your printer and how it works. Take some time to read it in order to better understand your
printer and its features, and to save time during installation and use.

ICONS
The following icons are used in this manual to highlight important information:

Information providing further details or depth about certain points in the main text.

Indicates that failing to take the recommended action is liable to damage your printer.

This symbol indicates that a video showing the procedure is available on the website www.badgy.com.
Clicking on this takes you straight to the online Help.

This symbol links to the Badgy Print Center, accessible from your computer, which you can use to administer and manage your
printer and change its settings.

4
Getting Started
1-1 UNPACKING
Your printer is supplied with several accessories that we ask you to look at closely.
This list may vary depending on your location.
1
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the carrier and immediately
inform your Badgy reseller, who will tell you the procedure to follow.
We have paid particular attention to the quality of the packaging for Badgy printers.
We ask that you keep this packaging somewhere clean and dry.

You will be asked for the full original packaging (outer box, chocks, and protective bags) in the event that the printer is returned.
If the printer is returned without its original packaging and components are damaged in transit, these components will no
longer be covered by the warranty. You will be charged for new packaging for shipping the printer back to you.

Accessories supplied with your printer:

l Power supply unit – CWT type KPL-065M-V or FSP type FSP060-RAAK3
l Mains power cable.
l USB cable.

l Installation USB stick containing

- Card and badge design software

- The driver for Macs
- Badgy Premium Suite for WindowsTM and the driver for WindowsTM
- The warranty notice
- The declaration of conformity
l A consumables kit made up of a color ribbon and PVC cards

If any of these components is missing, please contact your Badgy reseller. Only use the power supply unit provided with your
Badgy printer (CWT type KPL-065M-VI or FSP type FSP060-RAAK3). Only use the USB cable supplied with your Badgy printer.

5
1-2 DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS

Warning lights

Cards and ribbon

Printer

Control button

A - Card feeder D - USB port

B - Output hopper E - Power cable socket
C - Control panel F - Kensington lock

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 G - Thermal print head H - Serial number label

The machine should always be disconnected from the power supply (unplugged) before any work is carried out on it.

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1-3 INSTALLATION

Watch the getting started video for the machine described in this section, also available at www.badgy.com

The Badgy printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Take care to keep your
printer on a flat, sturdy surface able to bear its weight.

1-3a Connecting the Printer

Connection to the power supply
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.

Ê Connect the power cable to the power supply unit, then plug the power cable connector into the printer.
Ë Next, plug the end of the power cable into an earthed power socket.
Ì The printer is powered on: the control panel lights up showing the printer is working properly. If the
control panel does not light up, then either the installation has not been carried out correctly or the
printer is not working properly. Check the installation.

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 Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the
cable and power supply unit remain easy to access, especially in the event of an emergency.

To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity.
The standby times can be configured in the Badgy Print Center. In standby mode, sending a print request restarts the printer.
Hibernation mode can also be configured; briefly pressing the control button (for 1 second) takes the printer out of this mode.

Connecting the USB cable

Under no circumstances should you connect the USB data cable before the installation of the driver is complete.

Refer to the section on driver installation for further details, and follow the instructions carefully.

9
 1-3b Ribbons
Evolis original ribbons optimize your printer’s operation and avoid causing damage to it. Ribbons from other suppliers are not compatible with your printer. Their use
is liable to damage your printer and voids the manufacturer’s warranty for the printer.
For optimum print quality, it is recommended that you fully clean the Badgy printer once a year, or after a period of inactivity. See the Servicing and Maintenance section of this
manual.

Fitting the ribbon

Ê Open the cover.

Ë Insert the ribbon as shown.
Ì Close the cover and press until a click is heard.

Ê Ë Ì

The printer automatically recognizes the ribbon inserted.

10
1-3c Cards
For optimum quality, the cards used must be ISO 7810 certified.
Only use the card types recommended for Badgy.
Avoid touching the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed or dropped on the floor.
Keep your cards protected from dust.

Loading the cards

Ê Open the card feeder.

Ë Insert the cards, 25 cards maximum (0.76 mm thick) or 40 cards maximum (0.5 mm thick).
Hold and insert the cards as illustrated in the diagram.
Ì Close the feeder.

25x

Ê Ë Ì

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 Removing printed cards

Once the print cycle is complete, the cards are issued into the output hopper below the card feeder. This output hopper is designed to collect the printed cards. The printer is
equipped with an output hopper with a maximum capacity of 25 cards that are 0.76 mm thick and 40 cards that are 0.50 mm thick.

Using cards that are 0.76 mm thick after extended use of cards that are 0.50 mm thick may require the rollers to be cleaned. See
section 3-1a Cleaning the Printer.

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Printing
2-1 INSTALLING THE DRIVER
New advanced functions automate printer configuration after the driver has been installed.

Your printer is delivered with a USB key containing the drivers for Windows and Macintosh platforms.
2
To install a driver, insert the USB key into your computer and select the driver menu. A program will guide you through the entire installation process.

Do not connect your USB cable to your computer until prompted to do so by the installation program.
For more information on the connection procedure, see the section on Connecting the Printer.

Follow the installation procedure scrupulously. All versions of Windows require the user to have administrator rights to install
the driver.

Installing the driver requires the installation of the Badgy Print Center by default.
This will help you to configure your machine.

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 2-2 MANAGING THE PRINT SETTINGS IN WINDOWS
Once the ribbon is installed, your Badgy printer will configure itself automatically.
A graphic application called Badgy Print Center is available to help you change certain predefined settings, if needed.
To access this application:
l From the Start button on the bottom left of your screen in the Windows task bar, select All programs, Evolis Card Printer, Badgy Premium Suite, Badgy Print
Center.

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l Select the desired printer.
l Right-click on the printer name, then select Properties to access the configuration space, or double-click on the printer name.

Pay attention to the settings defined under the driver Properties settings and do not hesitate to contact your Badgy reseller for
any advice and assistance required before making any changes.

15
 2-3 NOTIFICATION OF MESSAGES AND WARNINGS
Through visual notifications on the computer, the Badgy Printer Manager provides information about the printer, and alerts you when your attention is required.
There are several types of message:
l Messages and alerts associated with the ribbons, their compatibility with your printer, and the nature of your print requests.
l Alerts about problems which have stopped the printer.

When the Badgy Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen:

The color of the icon varies according to the status of the printer:
l Green: Printer ready
l Orange: Information message issued – printing stopped
l Red: Warning message issued – printing stopped

l Grey: Printer in hibernation mode, disconnected, or communication interrupted.

When a notification is issued, it is displayed in a window of the following type (see below):
Depending on the type of message, you can either:
 et additional help from the Badgy support site (requires an
G
Internet connection).
Interrupt the print task.
Restart the task.

The Badgy Printer Manager can be disabled by right-clicking on the icon in the status bar.

Interrupting the Badgy Printer Manager service is only recommended if there is a conflict with other applications installed on your
computer. The Badgy Printer Manager is the best way of monitoring your printer effectively from your workstation.

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 2-4 PRINTING CARDS WITH BADGE STUDIO
Your printer is delivered with software for creating badges and cards.
The Evolis Badge Studio allows you to easily personalize your badges and cards.
You can add various items:
l Logos and illustrations
l Identification photos
l Text

l Barcodes, QR codes etc.

l Geometric shapes

l Connection to an Excel database (Badge studio +)

l Taking photos directly (Badge studio +)

More information on how the software works can be found in the Badge Studio user manual available at www.badgy.com

You can also design and print cards using other applications (Microsoft Word, PowerPoint, etc.).

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Servicing
3
In order to get the most from your printer, cleaning is recommended. We recommend regular cleaning of the different printer parts:
rollers and print head.

The "T" cards and Evolis cleaning pens are available at your Badgy reseller.

Do not hesitate to clean the printer in the event of any printing problems.

After a long period of inactivity, dust can get into the rollers and the print head. We therefore advise cleaning before re-use.
If you intend not to use your printer for an extended period, we advise you to acquire a protective cover, to avoid your printer getting
clogged up with dust.
Contact your reseller to purchase one.

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 3-1 Cleaning the Printer

Recommended cleaning cycle: Once a year.

However, we do recommend more regular cleaning if your printer is located in a dusty place or if you use it intensively.
Servicing accessory: impregnated "T" shaped card.

Follow the procedure below to proceed with cleaning:

Ê Open the printer cover.

Ë Remove the ribbon as shown in the diagram.
Ì Close the cover and press until a click is heard.

Ê Ë Ì

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 Í Remove any cards present in the feeder.
Î Double-click the control button before inserting the "T" shaped cleaning card.
Ï Take the "T" shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
Ð Remove the "T" shaped card

Í Î

Ï Ð

Printer cleaning may also be carried out from the Badgy Print Center by clicking on "Start cleaning."

Warning, the "T" shaped card must be used immediately after the bag is opened. A dry "T" card would not be operational, and
may damage your printer.
The "T" card is single use. Please use a new card each time you clean.

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3-2 Cleaning the Print Head

Recommended cleaning cycle: If you notice poor-quality printing or after a period of inactivity.
Servicing accessory: cleaning pen from the Evolis High Trust® brand.

Unplug the printer from its power supply before cleaning the print head.
Follow the cleaning cycles scrupulously.
Avoid any contact between the print head and any metal or sharp objects.
Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.
You must also protect the print head and its components from any discharge of static electricity.

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The cleaning pen can be used up to 8 times for cleaning the print head.

Warning! Like the "T" cards, the cleaning pen should not be allowed to dry out or it will no longer work.

Follow the procedure below:

Ê Remove the cover from the cleaning pen.

Ë Unplug the power supply, open the cover, and find the print head.
Ì Gently rub the pen from left to right along the print head as indicated for a few seconds.
Í Close the cover. Reconnect the printer.

Ê Ë Ì Í

After cleaning, please wait 2 minutes before using your printer again.

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Help
This section provides a number of suggestions for identifying problems that may arise when using your printer. If you do not manage to solve
your problem, this section also explains how to contact Badgy technical support.

4-1 WARNINGS AND DIAGNOSIS

4
Although the Badgy printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with
the main warnings.

Cf. section 1 – Description of the Printer and its Functions for further details about the control panel.

PRINTER READY LEGEND

PROCESSING

l The control button lights up. l The printer is receiving data.

OFF
The printer is ready to receive The control button is flashing.
data.

STEADY LIGHT

FLASHING

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The control button and the card/ribbon warning lights are lit

CARDS RIBBON
LEGEND
l No cards in the card feeder. l No ribbon in the printer.
OFF
Load cards into the feeder –
l End of ribbon.
l The ribbon is not correctly fitted.
the process starts again.
l Error loading cards.
l The ribbon is torn.
l The ribbon is not recognized.
Check the cards are loaded.
Check the condition of the
For any other problems, STEADY LIGHT
ribbon in the printer. If you
contact your Badgy reseller.
have a print job in progress,
this restarts with a new card.

FLASHING

For optimum use of your printer, we advise you to use the recommended ribbons and cards.

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The control button and the printer warning lights are lit

PRINTER COVER OPEN MECHANICAL ERROR LEGEND

l The printer cover is open. l Card jammed in the printer. OFF
Close the cover again. The l Mechanical component fault.
printer starts up. Open the cover and hold
down the pushbutton in
order to eject the jammed
card. For more details, STEADY LIGHT
refer to section 4-3b. If the
problem persists, contact
technical support at
www.badgy.com
FLASHING

COOLING MODE FIRMWARE UPDATE

l The cooling system has been l The printer is updating its
activated. Firmware.
The printer pauses for a few The printer is operational
seconds and restarts once again following the update.
it has returned to its normal
operating temperature.

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 4-2 DIAGNOSIS HELP
In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run when you contact technical support.

4-2a Printing a Technical Test Card

We recommend that you print a technical test card to ensure that your printer is working properly. This card shows various technical information concerning the machine
(serial number, firmware, print head, etc.).

Printing a technical test card

Ê Wait for any current print jobs to finish.

Ë Check that there is a ribbon and card in the printer.
Ì Press the control button for four seconds. All the warning lights go out.
Í Press and hold down the control button again.
Î The control button light comes on.
Ï Release the control button once the light flashes.
Ð The technical test card is printed.
Ñ The printed card is ejected into the output hopper.

Printing the technical test card can also be launched from the Badgy Print Center. To do this, open the Badgy Print Center, double-
click on your printer or right-click on "Properties" and go to "System details" then "Testing cards."

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 4-2b Printing a Graphic Test Card
The graphic test card is used to check the print quality in color or monochrome, the absence of any offsets, and whether the ribbon is synchronized correctly.
To print the graphic test card, check first of all that a ribbon and card are present in the printer.
Go to the Badgy Print Center, select System details, and click on the Testing cards tab. Then click on the Graphical test card button. The card is printed and the printed
card is ejected into the output hopper.

Printing the graphic test card can only be launched from the Badgy Print Center. To do this, open the Badgy Print Center, double-
click on your printer or right-click on "Properties" and go to "System details" then "Testing cards."

4-2c Identifying Installed Software Versions

You can directly identify the system versions installed (driver, setup, etc.):

Ê From the Badgy Print Center, double-click on the printer name to access its Properties.
Ë Click on System details , then System details.

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4-3 TROUBLESHOOTING

Do not attempt to use tools or other items to repair your printer in the event of problems. You risk causing irreparable damage.

4-3a Printing Problems

Printing won't launch
Ê Check the driver
Check that there is a driver for your printer in the system parameters.
Check that the printer is selected as the default printer.

Ë Check the printer's power supply

Check that the power cable is correctly connected to the printer and to a working electrical socket.
Check that the printer is on and that the control button is lit.
Make sure you are using the power supply unit supplied with the printer.

Ì Check the USB cable

Check that the printer is connected to your computer via the USB cable.

Í Check the ribbon

Check that the ribbon is fitted correctly and that the cover is closed.

Î Check the cards

Check that there are cards in the card feeder.
Check that no cards are jammed in the printer.

Ï Print a test card

See elsewhere in this section for the procedure to be followed.

Nothing is printed on the card

Ê Check the ribbon
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.

Ë The print head may be damaged

Print a test card.
If the test card does not print, contact Badgy technical support or visit the website www.badgy.com.

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 Poor print quality
Small blemishes on the card
lThe card surface may be dirty.
Check that your cards are perfectly clean.
Use new cards.
lCleaning roller or print head dirty.
Launch a cleaning cycle.

Horizontal white lines

lThe ribbon is not correctly fitted.
Check that there are no wrinkles on the ribbon surface.

lPrint head dirty or damaged.

Clean or replace the print head.

Blurred image
lThe ribbon is not correctly fitted.
Check that the ribbon is correctly positioned in the printer.
lPoor ribbon synchronization.
Open and close the printer cover to synchronize the ribbon.
l Dirty printer or cleaning rollers.

Clean the printer

l Use of incompatible cards.

Check that the cards used match the specifications.

We recommend that you obtain your cards from a Badgy reseller.

Use of cards from a different brand is liable to adversely affect print quality and/or damage the print head.

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Partial or incorrect printing

Ê Check the print settings

Check that no area of the card design to be printed is outside the print margins.
Check the document orientation (portrait or landscape) in the Badgy Print Center configuration.

Ë Check the interface cable

If irregular characters are printed, check that you are using the USB cable supplied with your printer.
Check the connection between the computer and the printer.
Try using another cable of the same type.

Ì Check that the printer is clean

Clean the printer, especially the cleaning roller.
Refer to section 3-1 on servicing.

Í Check that the cards are clean

Keep your cards protected from dust.

Î Check the ribbon

Check that the ribbon is fitted correctly.
Check that the ribbon spools freely.

Ï Check the print head

Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged.
Refer to the sections on printer servicing.
If the problem persists, contact a Badgy reseller or visit the website www.badgy.com.

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 4-3b Freeing Jammed Cards
Control panel displays:
MECHANICAL ERROR

l Card jammed in the printer. Print jobs are interrupted.

The printer warning light and control button light up.

Do not turn your printer off, as this cancels pending print jobs in the printer’s memory.

Remove the card as follows:

Ê Open the printer cover and remove the ribbon.

Ë Press the control button to turn the card transport rollers. If the card is still stuck inside the printer, slide it manually towards the printer output.
If there is more than one card, always push the top one first.
Ì Replace the ribbon, then close the printer cover.
To prevent card jams:

Ê Check that the thickness of the cards used matches the specifications set out in Appendix A "Technical Specifications" in this manual.
Ë Check that the cards are flat. Keep them in a horizontal position.
Ì Check that the cards are not stuck together. Shuffle the cards before loading them.

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 4-3c Updating the Firmware
In Windows
Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down.

Before any update, please contact your Badgy reseller who will be able to guide you on whether it is advisable to carry out this
operation. In general, such updates are only required in the event of a problem or malfunction that has been clearly identified
by your Badgy reseller.

The printer’s firmware update is made via the Badgy Print Center. The update can be performed automatically or manually.

We recommend using the Update Verification wizard. This wizard will first search for available updates for the software suite. Once the software suite is up to date,
please run this wizard again to check for printer firmware updates.

To launch this wizard, go to the Print Center > Tools > Update verification wizard. An internet connection is required to run the wizard.

If you want to update your firmware manually, you can run the Firmware Update wizard.

Before starting, you must download the firmware update file from www.badgy.com:

Ê Go to Drivers & Support, then select your printer model.

Ë Go to Drivers & Firmware, then click on the file for the corresponding firmware.
Ì Accept the download then save the file in a directory on your hard drive.
Í Now, open the Badgy Print Center and double-click on the name of your printer: the Properties window will open.
Î Go to ‘Maintenance > Firmware update’ and click on ‘Launch the update wizard’. This wizard will guide you through the printer firmware
update process.
Ï When prompted by the program, follow the instructions and select the “.firm” file you downloaded previously on your computer.
Ð The operation might last up to 1 minute. When the firmware has transferred to the printer, the printer restarts. The update is completed and your
equipment is ready to use.

Never interrupt the transfer between computer and printer during the download phase (powering off the printer or computer,
unplugging a cable). This would result in a complete inability to restart the printer. Should such an incident occur, please contact
your Badgy reseller, who will have to replace your printer’s processor board.

Ñ If the printer is not showing a «READY» status, this means that the update has not been carried out correctly or, possibly, that the printer is not
working properly. Check the connection cables and run a new update

However, if you experience problems while updating the firmware with the Badgy Print Center, please contact your Badgy reseller who can provide a new file to install
the firmware.

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 For Mac:
Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down.

Before any update, please contact the Badgy team, we will be able to guide you on whether it is advisable to carry out this
operation. In general, such updates are only required in the event of a problem or malfunction that has been clearly identified
by your Badgy reseller.

Updates can be downloaded from the website www.badgy.com:

Ê Go to Drivers & Support, then select your printer model.

Ë Go to Drivers & Firmware, then click on the file for the corresponding firmware.
Ì Accept the download then save the file in a directory on your hard drive.
Í Then go to System Preferences, Print & Scan, Badgy, Options & Supplies, Utility, and click
on Open Printer Utility. The Badgy Card Printer window will open. All you need to do is click on
Upgrade.
Select the folder where you extracted the downloaded file and open the firmware file (.firm).
Î When prompted by the program, follow the instructions in order to select the printer and start the operation. The firmware transfer is in progress.
Ï After about thirty seconds, the firmware has transferred to the printer and the operation is complete.
Never interrupt the transfer between computer and printer during the download phase (powering off the printer or computer,
unplugging a cable). This would result in a complete inability to restart the printer. Should such an incident occur, please
contact your Badgy reseller, who will have to replace your printer’s processor board.

Ð You can check the Firmware version by clicking on Identify.

Ñ If the printer is not showing a "READY" status, this means that the update has not been carried out correctly or, possibly, that the printer is not
working properly. Check the connection cables and run a new update.

However, if you experience problems while updating the firmware with the Badgy Print Center, please contact your Badgy reseller who can provide a new file to install
the firmware.

Once the update is complete, your equipment is ready for use.

33
 4-3d Updating the Driver
Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options.

Before any update, please contact your Badgy reseller who will be able to guide you on whether it is advisable to carry out this
operation.

Updates can be downloaded from the website www.badgy.com:

Ê Go to Drivers & Support, then select your printer model, and click on the Drivers & Firmware link.
Ë Then click on the file for the driver corresponding to your operating system.
Ì Accept the download then save the file in a directory on your hard drive. If the file stored is compressed in zip format, then it will have to be extracted.
Í Windows users should double-click on the Setup_Badgy_Premium_Suite.exe file that you have just downloaded in order to run the installation
program. Mac users should double-click on the file BadgyCardPrinter.pkg

For more details about the procedure, please see the Installing the Driver section.

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 4-4 TECHNICAL SUPPORT

If you are having difficulties configuring and using your printer, read this manual carefully.

For any unresolved technical problems and to help you with daily tasks, we provide a dedicated website:
www.badgy.com
Connect to this site and click on Support for technical support and troubleshooting. You may need to provide the following information:

Ê Your printer model and serial number

Ë The configuration and operating system that you are using
Ì A description of the incident that occurred
Í A description of the steps that you took to resolve the problem.
The Badgy website also provides driver updates, FAQs*, educational videos, our special offers, and general information.

FAQs: Frequently Asked Questions

*

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Appendix
DECLARATION OF CONFORMITY
This section will provide certifications of your Evolis printer.
Concerning Safety and Electromagnetic Compatibility of Radio Equipment (RED 2014/53/EU, LVD 2014/35/
EU, EMC 2014/30/EU Directives) and (RoHS3) 2015/863/EU)
FCC Statement (For U.S.A.)
Federal Communications Commission Radio Frequency Interferences Statement
A
Manufacturer’s name: Evolis
Manufacturer’s address: 14, avenue de la Fontaine Badgy100/Badgy200 model conforms to the following specifications: FCC Part
Z.I. Angers Beaucouzé 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class B digital device.
49070 Beaucouzé, France
Material Designation: Badgy100 / Badgy200 Supplemental information:
Year of manufacture: January 2021 This equipment has been tested and finds to comply with the limits for a Class B digital device,
I, the undersigned, Laurent Godard, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
Declare under my own responsibility that the product here above described complies with the essential against harmful interference in a residential installation. This equipment generates uses and can
applicable requirements, (particularly with those of the RED 2014/53/EU, LVD 2014/35/EU, EMC 2014/30/ radiate radio frequency energy and, if not installed and used in accordance with the instructions,
EU Directives and (RoHS3) 2015/863/EU)as follows: may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this requirement does cause harmful
Article 3.1 a: (Electromagnetic compatibility protection requirements) interference to radio or television reception, which can be determine by turning the equipment off
Safety standard applied EN62368-1 :2014 and on, the user is encouraged to try to correct the interference’s by one or more of the following
EN50364: 2010 measures:
Article 3.1 b: (Electromagnetic compatibility protection requirements) - Reorient or relocate the receiving antenna.
EMC standard applied EN55032: 2012 - Increase the separation between the equipment and the receiver.
EN55024: 2010 - Connect the equipment into an outlet on a circuit different from that to which the receiver is
EN61000-3-2: 2014 connected.
EN61000-3-3: 2013
- Consult the dealer or an experienced radio/TV technician for help.
EN301489-3: 2013 (VI.6.1)
Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules.
Article 3.2: (Good use of the radio frequency spectrum to avoid undesirable interferences)
EMC standard applied EN300330-2 V1.6.1 Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not
expressly approved by Evolis may cause, harmful interference and void the FCC authorization to
And declare that all test sequences regarding radio testing were conducted. operate this equipment.
Full name: Laurent Godard It is recommended to respect a distance of 20 cm between user and RFID module when the module
Title: R&D Director is powered.
Date: January 2nd, 2021
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject
Signature:
to the following two conditions: (1) this device may not cause interference, and (2) this device must
EUROPE - Norway Only: This product is designed for IT power system with phase-to-phase voltage 230V. accept any interference, including interference that may cause undesired operation of the device.
Earth grounding is via the polarized, 3-wire power cord.
FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” VCCI (For Japan)
SE: “Apparaten skall anslutas till jordat uttag” This is a Class B product based on the standard of the Voluntary Control Council for
NO: “Apparatet må tilkoples jordet stikkontakt” Interference from Information Technology Equipment (VCCI). If this is used near a radio or
DK : „Apparatets stikprop skal tilsluttes en stikkontact med jord, som giver forbindelse til stikproppens television receiver in a domestic environment, it may cause radio interference. Install and
jord“. use the equipment according to the instruction manual.

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