Code of Conduct
Code of Conduct
Code of Conduct
The Nielsen Company was founded on the principles of integrity, honesty, fairness, respect and reliability. Our customers and everyone with whom we do business have come to depend on these guiding principles of our company. Our word is literally a currency by which others value their products and services. That is both a great honor and responsibility for all of us. The Nielsen Company is committed to having its employees live up to the highest standards of ethics in everything they do in the name of Nielsen. A simple test for every employee is to measure his or her conduct in any instance against these principles.
Table of Contents
Introduction
Application of Code Questions Reporting Violations No Retaliation Disciplinary Actions 2 3 3 3 3
Responsibilities to Co-Workers
Discrimination and Harassment Health and Safety Drug-Free Workplace
12 13 13 13
Responsibilities to Nielsen
Conicts of Interest Outside Employment and Activities Receiving Gifts and Entertainment
Gifts Entertainment
4 5 5 6 6 6 6 6 7 7 8 8 9 9 9
14 15 15 15 16 16 16 17 17
18 19 19 20 20
10 11 11 11 11
21
Introduction
The purpose of the Nielsen Code of Conduct is to provide a framework for measuring your conduct in any instance against our guiding principles. It is summary in its nature and is not intended to be an all-inclusive description of our legal and ethical responsibilities. The Company publishes policies from time to time, which also guide us to do the right thing and which we expect our employees to read and abide by. And when this Code and our policies dont provide the guidance you need, you should look to your own good judgment and to your peers and managers to nd the right thing to do. Overarching the Code, our policies and our own good judgment are the laws, rules and regulations of all the places where we do business, with which we must comply and which take priority over everything else.
We have organized the Code of Conduct to discuss: Your responsibilities to the Company and its stakeholders; Your responsibilities to our customers, suppliers and others with whom we do business, and in some cases even our competitors; Your responsibilities to each other as co-workers; and Your responsibility to see to it that you, the Company and all of our associates comply with the laws, rules and regulations of the United States and every other country where we do business, some of which (but not all) are summarized in this Code. The Company may update and revise the Code and our policies from time to time. We will post our Code and the relevant policies on the ethics and integrity page of our intranet. We will require on a regular basis every employee to afrm that he or she has read and understands the Code and agrees to live up to its standards.
Application of Code
This Code applies to The Nielsen Company B.V., its parent companies, subsidiaries and afliates controlled by us, and applies equally to the members of our Supervisory Board, our senior ofcers, every employee, whether full or part time, and every independent contractor who acts for the Company.
Disciplinary Actions
A failure to abide by the Code, including a violation, helping or encouraging another to violate the code, knowingly failing to report a violation or retaliating against someone who reported a violation, may result in disciplinary action by the Company. Disciplinary actions may include verbal warnings, written reprimands, suspension or dismissal from employment and in some cases, referral for criminal prosecution. The appropriate disciplinary action will be determined by management in its discretion based on the circumstances and nature of the violation in each case. While it is the intention of the Company that the Code be applied even-handedly and that all employees be treated fairly and equally, there should be no expectation that discipline applied in one case will be the same as was applied in any other case, and no employee shall have any claim for relief from disciplinary action based on the treatment received by another employee in a similar case.
The Nielsen Company Code of Conduct 3
Questions
In situations where you are uncertain about compliance with any of the topics discussed in this Code, or if you are uncertain about the appropriate course of action in a particular situation, you should speak with your manager and can also ask for help from the Human Resources Department or the Legal Department.
Responsibilities to Nielsen
Our company and its stakeholders, including our investors and creditors, depend on the people who make up the business enterprise to make it successful. To do that we must all put the interests of the Company ahead of our own in some basic respects. This section of the Code discusses our basic obligations to the Company.
Conicts of Interest
Employees must avoid any action, investment, interest or association that might interfere, or be thought to interfere, with their independent exercise of judgment in the best interests of the Company. Employees and their immediate family members (parents, children, brothers and sisters) should not, without the prior written consent of the Company: Have a material ownership interest in any business enterprise that does business with the Company, either for the purchase or sale of goods or services, or of any business enterprise that competes with the business of the Company where that competition is a material part of the other companys business. A material ownership interest would be an interest representing 5% or more of the employees net worth. Hold a position as an ofcer, director, employee or consultant of any business enterprise that does business or competes with the Company as provided above. Receive compensation or anything of value from any person or business enterprise that does business or competes with the Company as provided above. Also see Receiving Gifts and Entertainment below. Pursue outside of his or her employment with the Company any business opportunity that could be considered an opportunity that came to the employee in the course of his or her employment with the Company. Take any other action for the Company that results in the employee receiving compensation or any other benet or value from a source other than the Company that has not been disclosed to and approved in writing by the Company. Employees and their immediate family members should not do through third parties things that this Conicts of Interest section would otherwise prohibit.
The Company also reserves the right to determine that other personal relationships present actual or potential conicts of interest. In any case where the Company determines that a relationship between two employees, or between an employee and non-employee, presents an actual or potential conict of interest, the Company may take whatever action it determines appropriate to avoid the actual or potential conict of interest. Such action may include: transfers, reassignments, changing shifts, or, where the Company deems such action appropriate, termination of employment. Where an employee has a question whether a personal interest or relationship presents a conict of interest, the employee should consult with the Human Resources Department or the Legal Department. The potential conict of interest will be reviewed, as appropriate, by such departments and in certain cases the Audit Committee of the Supervisory Board.
Where an employee has a question whether a personal interest or relationship presents a conict of interest, the employee should consult with the Human Resources Department or the Legal Department.
Accordingly, an employee should accept such a position only after approval by or at the request of the employees direct manager and the Legal Department. The Company encourages volunteerism and supports employees engaging in civic and charitable activities. However, employees should consider the impact such activities may have on their job performance at the Company. Moreover, non-work related literature should not be distributed in work areas and fundraising activities at the Company for any charity, particularly by people in supervisory positions, should only be conducted in a manner approved by the Human Resources Department or the local supervisor in non-work areas so that co-workers and subordinates do not feel pressured to participate by reason of their work relationships. If the Company determines that an employees outside work or activities interfere with his or her performance or the ability to meet the requirements of the Company, as they are modied from time to time, the employee may be required to terminate the outside employment or activity if he or she wishes to remain employed with the Company.
reasonably perceived to inuence the employees judgment must be returned to the donor as tactfully as possible, or where returning the gift is not possible or appropriate, the gift should be turned over to the Company. Employees should always use good judgment and discretion to avoid even the appearance of impropriety. Entertainment Accepting normal business entertainment, at which the giver is present, such as lunch, dinner, theater, a sporting event or other customary business entertainment, is appropriate if of a reasonable nature and in the course of a meeting or to foster better business relations. Sound judgment must always be used when deciding whether to attend any event, keeping in mind how your attendance may be viewed by others within and outside the organization.
The Company expects its employees to respect and protect the Companys condential information, which includes condential information of our customers and vendors who entrust it to us as part of their business dealings with us.
Copyrighted Material and Software The Company does not allow employees to make copies of the legally protected works of others or to use and distribute it without proper permission. Protected works include most publications, computer software, video and audiotapes, and certain databases. Copying or using materials without the owners consent is theft. The use of pirated or illegally obtained software is strictly prohibited. Most software programs used by Company employees are owned by other parties who license the software under specic conditions. Copyright law protects the creators of software from copies being made without their permission. Software license agreements may limit the use of software to specic ofce sites or even specic computers. To copy or use software in violation of the owners rights is improper and may violate the law. In addition to the legal problems created by the unauthorized use of software, computer viruses are often spread this way. Using any software on any computer owned or leased by the Company in violation of the terms of the license for that software, including the making of copies of software supplied on an ofce computer for use on another ofce computer or on a computer outside the ofce is prohibited.
Each employee must recognize the condential nature of the Companys commercial activities and not disclose to anyone, or make use of any information about the procedures, clientele, results or ndings of the Company or any clients affairs. Within the Company, condential information may be shared only with those with a need to know it in order to perform their job properly. Examples of condential information include any information that gives the Company an advantage or an opportunity to obtain an advantage over our competitors; nonpublic information about our Companys operations, results, strategies and projections; nonpublic information about the Companys business plans, business processes and client relationships; nonpublic employee information; nonpublic information received in the course of your employment about customers and suppliers; and nonpublic information about our Companys technology systems and proprietary products. You must take precautionary measures to prevent the unauthorized disclosure of proprietary and condential information. Accordingly, you should take steps to ensure that business-related information, paperwork and documents are produced, copied, faxed, led, stored and discarded by means designed to minimize the risk that unauthorized persons might obtain access to proprietary and condential information. You should also ensure that access to work areas and computers is properly controlled. You should not discuss sensitive matters or condential information in public places such as elevators, hallways, restaurants, restrooms and public transportation and great care should be taken when discussing sensitive matters on speakerphones.
Condential Information
The Company expects its employees to respect and protect the Companys condential information, which includes condential information of our customers and vendors who entrust it to us as part of their business dealings with us. Employees may have access not only to condential information of the Company, but to condential information concerning the Companys clients or business partners. No employee may ever (whether during or after their employment with the Company), and each employee agrees not to, disclose to any third party or use for any purpose other than the business of the Company any condential information acquired during the course of his or her employment with the Company.
Each employee must, to the extent appropriate within his or her area of responsibility, consult with other employees or management with the goal of promoting full, fair, accurate, timely and understandable disclosures in the reports and documents which the Company les with, or submits to, governmental bodies and in public communications made by the Company. The Company has established a Disclosure Committee, chaired by the Corporate Controller, to review and supervise the Companys disclosure process, facilitate appropriate Companywide disclosures and evaluate the Companys disclosure controls and procedures on an on-going basis. Any questions or concerns in this area may be addressed to the Committee, your manager, or the Companys nance or legal functions. Responsibilities of Chief Executive Ofcer and Senior Financial Ofcers The Companys Chief Executive Ofcer (CEO) and all senior nancial ofcers are responsible for full, fair, accurate, timely and understandable disclosure in the periodic reports required to be led with the U.S. Securities and Exchange Commission. Accordingly, it is the responsibility of the CEO and each senior nancial ofcer to provide thorough and accurate nancial and accounting data for inclusion in such disclosures and promptly to bring to the attention of the Chief Legal Ofcer and the Audit Committee of the Board any material information of which he or she may become aware that affects the disclosures made by the Company in its public lings. The CEO and each senior nancial ofcer must promptly bring to the attention of the Audit Committee any information he or she may have concerning (1) signicant deciencies in the design or operation of internal controls which could adversely affect the Companys ability to record, process, summarize and report nancial data or (2) any fraud, whether or not material, that involves management or other employees who have a signicant role in the Companys nancial reporting, disclosures or internal controls.
The CEO and each senior nancial ofcer must promptly bring to the attention of the Chief Legal Ofcer or the CEO and to the Audit Committee any information he or she may have concerning evidence of a material violation of the securities or other laws, rules or regulations applicable to the Company and the operation of its business. The CEO and each senior nancial ofcer are prohibited from directly or indirectly taking any action to fraudulently inuence, coerce, manipulate or mislead the Companys independent public auditors for the purpose of rendering the nancial statements of the Company misleading.
and receive communications over the Internet and, therefore, other external systems. Internet messages sent from the Companys email system are identied as being from the Company. Any communication in Nielsens name should meet the Companys standards of integrity, honesty, fairness, respect and reliability. The Company reserves the right subject to applicable law to monitor, inspect or record any employees activities using the Companys communications facilities, including email, Internet activity, telephone and voice mail, and to investigate the employees conduct. In the event of possible illegal conduct, the Company may submit evidence to the authorities without prior notice to the employee.
Any communication in Nielsens name should meet the Companys standards of integrity, honesty, fairness, respect and reliability.
No employee may engage in any conduct that might interfere, or have the appearance of interfering, with the outcome of any specic report or analysis by the Company or any of its operating units in a manner that might, or might appear to, compromise the integrity of our business. The essence of many of the Companys businesses is the absolute and unquestioned integrity of our data measurements, analyses, products and services. Our clients rely on the fact that the process is free from any undue inuence or bias.
Privacy
The Company is committed to handling personal data responsibly and in compliance with applicable privacy laws. Employees may collect, process and use personal data for legitimate business purposes only and may transfer this data between countries only in compliance with applicable law and with the Companys policies for such transfers. Care must be taken to prevent the unauthorized disclosure of personal data. If you learn that the security of any system or device containing personal data has been compromised, you must notify the Legal Department immediately.
Responsibilities to Co-Workers
Drug-Free Workplace
The use, sale, possession, negotiation for, or being under the inuence of illegal drugs or alcohol on the job or on Company property is prohibited. The abuse or improper use of prescription or over-the-counter drugs or other controlled substances in such situations is also prohibited. The Company may allow the consumption of certain alcoholic beverages, in moderation, at some Company-sponsored events or meetings. However, the immoderate use of alcoholic beverages in these situations is prohibited.
Antitrust
The Nielsen Company will not tolerate any business transaction or activity that violates antitrust and competition laws of any country in which it operates. Antitrust and competition laws dene acceptable behavior for competing in the marketplace. These laws are complex and global in reach but the general aim of these laws is to promote competition and let businesses compete on the basis of quality, price and service. The Company endorses these laws and seeks to compete in a fair and ethical manner. Therefore, employees must pay careful attention to the possible antitrust implications of the Companys business activities. Dealing with Competitors Entering into agreements with competitors on prices or other terms of sale, or to divide territories or customers among the Company and its competitors is prohibited. Price Agreements: Employees should never communicate with a competitor about prices, pricing policies, bids, costs, discounts, promotions, terms and conditions of sale, credit terms, freight charges or royalties. The basic rule in determining prices is simple: the Company must, on its own, determine the price and conditions of sale of its products and services based on its costs, market conditions and our experience in the marketplace. Allocation of Territories or Customers: Employees must never agree with a competitor to sell or refrain from selling in any geographic area or to any customers or class of customers, or to divide or share a customers business. Agreements to Limit or Restrict Production: Employees should never agree with a competitor to restrict or increase production. It may also be illegal in certain instances to agree with competitors to limit the amount of data/material and to agree to standardize products or services.
Boycotts and Refusal to Deal: Employees should never agree with a competitor, supplier or customer not to sell or buy from particular individuals or rms. Generally the Company has the right to refuse to buy from or sell to anyone. However, it must reach these decisions independently without consulting with a competitor. In some cases, a refusal to buy or sell made independently may also be illegal in the US or EU if a company has a dominant market share. Dealing with Customers and Suppliers Certain arrangements with customers and suppliers may cause antitrust problems, including: Exclusive Dealing Arrangements, in which there is an agreement to buy from or sell to certain customers or suppliers. Reciprocal Arrangements, in which buying a suppliers product is conditioned on the suppliers purchasing of our services. Tying Arrangements, in which the sale of one product or service is conditioned on the customers purchase of another product or service. The latter is especially true if the rst product has a dominant market share. Whenever an employee is discussing any arrangement with a supplier or customer of the type discussed above, the employee should consult with the Legal Department for guidance. You should not assume that because a type of arrangement listed above was acceptable in one set of circumstances that the arrangement will be acceptable in all circumstances. It is in every circumstance illegal to have an agreement or understanding with dealers or distributors on prices the reseller will charge. It is, however, legal to suggest resale prices, but the reseller must remain entirely free to make its own resale pricing decisions. It is also legal to establish a price that a sales agent
acting on behalf of the Company will charge. Since it is often not clear whether a party is an agent or an independent dealer or distributor, the Legal Department should always be consulted in case of doubt. Other Anti-Competitive Practices Predatory Pricing: Pricing with the aim of forcing competitors out of a market is illegal when the Company has a dominant market share. Disparagement: Making critical statements about competitors which are false or misleading are disparaging and can violate the antitrust laws as well as fraud and deception laws. Interference with Competitor Contracts: Encouraging a customer or prospective customer to violate the terms of a contract with a competitor could be illegal. Price Discrimination: It may be prohibited to charge competing customers different prices for the same commodity or tangible product where the effect may substantially lessen competition. However, the Company may offer to sell products in bulk or at other similar discounts if such discounts reect differences in the cost of manufacture, sale or delivery. Also, the Company may sell to one customer at a lower price than another in order to meet a competitors offer at a lower price. However, employees may not contact the competitor to verify the price it is charging. Social Discussions and Company Communications The illegal practices outlined above need not take the form of ofcial or written agreements. Any kind of casual understanding between two companies that a business practice adopted by one and followed by the other may be used in court as evidence of an illegal agreement. You should avoid contact of any kind with competitors that could create the appearance of improper agreements or understandings. Even social conversations can be used as evidence that an agreement existed. Memos and other written communications that use casual or inappropriate language might some day be examined by government agency or opposing lawyers.
Employees who nd themselves in a situation where customers or pricing is raised in discussions with competitors, should clearly state that they will not participate in price or similar discussions. Employees should contact the Legal Department if they have questions that any actions that they may take, or that a competitor may or has taken, may violate the antitrust laws. Before engaging in discussions of any kind with a competitor or before obtaining or handling data concerning competitors, you must rst contact your unit general counsel or Nielsens Chief Legal Ofcer.
Insider Trading
Insider trading laws prohibit buying or selling of a companys securities (such as the Companys outstanding Notes) while in possession of material nonpublic information about that company. One may also violate these laws by disclosing material nonpublic information to another person if, as a result, that person (or any other person) buys or sells a security on the basis of that information. Insider trading violates the fundamental principle of fairness that is integral to the Companys core values. Employees are not permitted to buy or sell the Companys securities if they have access to material nonpublic information about the Company. Also, employees may not engage in any other activities with the aim to take advantage of, or pass on to others, material nonpublic information. This policy also applies to buying or selling securities of any other company which you may have material nonpublic information about due to your position at the Company. It is also prohibited to disclose material nonpublic information to another person if it encourages that person or any other person to buy or sell a security on the basis of such information. The same restrictions apply to others living in the household of employees and family members of employees; employees are expected to be responsible for compliance by them. Material information is generally regarded as information that a reasonable investor would think important in deciding whether to buy, hold or sell the security; in short, it is any information that could reasonably affect the price of the security. Examples
of possible material information are sales results, earnings, dividend actions, strategic plans, new products, important personnel changes, acquisition and divestiture plans, the gain or loss of a major client, marketing plans and joint ventures, and government actions. Nonpublic means information that has not been made public.
tions and individuals (including the Company and its employees) from doing certain things, directly or indirectly, to obtain or retain business or to inuence a person working in an ofcial capacity. It is illegal to pay, offer to pay or authorize the payment of anything of value to any non-U.S. (and U.S.) government ofcial, government employee, political party or political candidate for these purposes. No employee may make any payment or offer that is prohibited by the Act. Prohibited payments include cash, gifts and free samples, use of automobiles and aircraft, payment of non-essential travel and entertainment expenses, over billing of sales with the expectation that part of the sale price will be returned to the buyer, and making contributions to charities chosen by an ofcial. Offers to pay can be punished even if they are not accepted or never paid. The Act prohibits not only bribes to government ofcials, but also bribes to non-U.S. political parties, party ofcials or candidates for public ofce. The law assumes that any of these persons may be in a position to inuence buying decisions in favor of the person paying the bribe. It is not always clear, however, who is or is not an ofcial. It could also be a violation of the Act to ignore evidence of an employee or agent making prohibited payments in order to promote the Companys business. The Act also regulates the Companys accounting practices in all countries to make it easier to prevent bribes and uncover illegal transactions. No undisclosed or unrecorded funds or assets may be established or maintained for any purpose, no false or articial entries may be made in any books or records of the Company for any reason, and no payment may be approved or made with the intention or understanding that it is to be used for any purpose other than that described by the document supporting the payment. Employees should contact their manager and Legal Department if they believe there is a violation, or are unsure if any action maybe prohibited. Employees who are asked by a customer, supplier, government ofcial or other party to make or to take a bribe, kickback or other prohibited payment or gift, should refuse the request, and immediately inform their manager and the Legal Department about the incident.
The Nielsen Company Code of Conduct 17
Unlawful Payments
It is illegal under U.S. law and under the laws of many countries in which we do business, and against Company policies, to make payments to government employees or ofcials in order to obtain business or to induce favorable action by such employee. It may also be unlawful and is against the Companys policies to make any such payment to an employee of a customer or supplier or other third parties. These laws, which include the United States Foreign Corrupt Practices Act, prohibit corpora-
General
This section establishes whistleblower procedures for employees to report their concerns about serious misconduct occurring at the Company regarding: questionable accounting, internal accounting controls and auditing practices, including the attempted circumvention or violation of the Companys material accounting controls or material accounting policies; compliance with all material legal or regulatory requirements; and material violations of The Nielsen Company Code of Conduct. The Companys Ombudsman, or chief compliance ofcer, is responsible for implementing the procedures in this section. The Ombudsman, who reports directly to the Companys CEO, is: Name: Title: Address: James W. Cuminale Chief Legal Ofcer 45 Danbury Road Wilton, CT 06897
Safeguards/Condentiality
The Nielsen Company will not tolerate punishment or unfair treatment of any employee who reports concerns in good faith or who participates in an investigation of any such reports. Retaliation against an individual for reporting in good faith any violation or for participating in any such investigation is a serious violation of the Code of Conduct that will subject the violator to appropriate disciplinary action, including the possible termination of employment. Any retaliation should be immediately reported to the Ombudsman. If, after investigation, the reported concerns can not be conrmed or do not have substance, no action will be taken against the employee if the concern was raised in good faith. As investigations are costly and potentially damaging, if an employee raises a concern that is determined to have been made maliciously or without reasonable basis, the Company may take appropriate action against the employee. The Company recognizes that some employees may want to raise a concern in condence under this Policy. Condentiality will be maintained to the extent possible. However, in some circumstances it may be obvious who has raised the concern or led a report, or the investigation itself may lead to a point where a statement is required or the individual is called upon to provide evidence. In circumstances where nding the truth is hindered by maintaining complete condentiality or where it may be required under law or regulation, the Company cannot guarantee the condentiality of the reporting employee. The Company encourages employees not to make anonymous reports as it can hinder or complicate investigations and possibly prevent appropriate action from being taken. However, if an employee believes there is no other way to report his or her concern, the employee may do so.
Telephone: 646 654 7987 (anonymous voicemail) 877 540 2667 (toll free in U.S./Can./Mex.) Fax: 646 654 7988 877 540 2667 (toll free in U.S./Can./Mex.) nielsenombudsman@nielsen.com
Email:
The procedures in this section apply to all Company employees in all operating companies, including its subsidiaries and afliates in which the Company holds a majority interest.
Making a Report
The Company recognizes that employees are often the rst to notice that there may be something wrong within the Company. Most concerns are of a relatively minor nature and can be, and should be, resolved through normal channels. Employees wishing to raise a specic concern are encouraged to directly and openly discuss their concern rst with their direct supervisor, manager or senior executive, as this is the fastest and preferred way to resolve any issues and the best way to ensure a good and open work environment. If a specic procedure is in place locally, employees can also make reports via such procedure. Because the Company recognizes that employees may not express their concerns due to feelings of disloyalty to colleagues, or fear or punishment or unfair treatment, the Company wants to make it clear that employees can raise serious concerns without such fear. If an employee does not feel comfortable raising concerns with his or her supervisor, manager or senior executive, or via the procedures in place locally or within the business, the employee may go to the local Human Resources, Internal Audit or Legal Departments. If the employee does not feel comfortable raising concerns using one of the methods described above, or the report has not been dealt with satisfactorily, the reporting employee can raise the issue with The Nielsen Companys Ombudsman. If the allegations pertain to the Companys Ombudsman or the report has not been dealt with satisfactorily by the Ombudsman, the reporting employee may report directly to the Chief Executive Ofcer at the Companys corporate headquarters. If the allegations pertain to the Chief Executive Ofcer, the reporting employee may report directly to the Chairman of the Supervisory Board or the Chairman of the Audit Committee at the Companys corporate headquarters.
Employees may raise concerns in a face-to-face meeting, or by telephone, letter, fax or email. All reports should provide background and the reason for the concern, together with names, dates, places and as much other information as possible. The Company will arrange for ways to report in an employees native language if so desired. Employees should avoid any form of external communications regarding any reports unless internal investigations have been completed and all internal alternatives have been exhausted. Employees who make a report will not be expected to prove the truth of their allegations, but they should be able to demonstrate that there are sufcient grounds to have a reasonable belief that something is wrong. Employees are encouraged to raise their concerns at the earliest possible stages so that timely action can be taken.
Management Responsibility
Management at all levels must handle all reports seriously, condentially and promptly. All evidence and documentation should be preserved. The manager or department to which the report was initially made must promptly inform the Ombudsman of the report and managements recommendation on how to proceed. The Ombudsman will report regularly to the Chief Executive Ofcer, the Chairman of the Audit Committee, and others as appropriate with regard to specic employee reports. Unless the report was made anonymously, and unless otherwise inappropriate, the employee making the report will be informed of the status of the report.