Report NBP Working

CHAPTER 1 Introduction
1.1 Industry Background

National Bank of Pakistan is the largest commercial bank operating in Pakistan. Its balance sheet size surpasses that of any of the other banks functioning locally. It has redefined its role and has moved from a public sector organisation into a modern commercial bank. The Bank's services are available to individuals, corporate entities and government. While it continues to act as trustee of public funds and as the agent to the State Bank of Pakistan (in places where SBP does not have a presence) it has diversified its business portfolio and is today a major lead player in the debt equity market, corporate investment banking, retail and consumer banking, agricultural financing, treasury services and is showing growing interest in promoting and developing the country's small and medium enterprises and at the same time fulfilling its social responsibilities, as a corporate citizen. National Bank of Pakistan maintains its position asPakistan's premier bank determined to set higherstandards of achievements..It is the major business partner for the Government of Pakistan with special emphasis on fostering Pakistan'seconomic growth through aggressive and balanced
lendingpolicies, technologically oriented products and servicesoffered through its large network of branches locally,internationally and representative offices.
1.2 Background of NBP

The history of National Bank of Pakistan is part of Pakistans struggle for economic independence. National Bank of Pakistan was established on November 9, 1949 under the National Bank of Pakistan Ordinance, 1949 in order to cope with the crisis conditions which were developed after trade deadlock with India and devaluation of Indian Rupee in 1949. Initially the Bank was established with the objective to extend credit to the agriculture sector. The normal procedure of establishing a banking company under the Companies Law was set aside and the Bank was established through the promulgation of an Ordinance, due to the crisis situation that had developed with regard to financing of jute trade. The Bank commenced its operations from November 20, 1949 at six important jute centers in the then, East Pakistan and directed its resources in financing of jute crop. The Banks Karachi and Lahore offices were subsequently opened in December 1949. The National Bank of Pakistan came forward to establish its offices in the Cotton growing areas and extended credit facilities liberally in order to restore stability to the market. In 1951, the country was once again faced with a crisis in the cotton trade when prices was crashed and touched the lowest level since independence following the cessation of hostilities in Korea. The bank in collaboration with the cotton board provided the necessary Credit facilities to the trade and the crisis was tided over. The nature of responsibilities of the Bank is different and unique from other banks/financial institutions. The Bank acts as the agent to the State Bank of Pakistan for handling Provincial/Federal Government Receipts and Payments on their behalf. The Bank has also played an important role in financing the countrys growing trade, which has expanded through the years as diversification took place The National Bank of Pakistan has its headquarters in Karachi, Pakistan. The bank operates 1249(2008) branches in Pakistan and 22(2008) overseas branches.
1.3 About the Company 1.3.1 Mission Statement:
NBP will aspire to the values that make NBP truly the Nations Bank, by: Institutionalizing a merit and performance culture Creating a distinctive brand identity by providing the highest standards of services Adopting the best international management practices Maximizing stakeholders value Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate.
1.3.2 Vision:
To be recognized as a leader and a brand synonymous with trust, highest standards of service quality, international best practices and social responsibility.
1.3.3 OBJECTIVES:
Objectives are essential for organizational success becausethis start direction, aid in evaluation, create synergy, revealpriorities, focus coordination and provide basis for effectiveplanning, motivating and controlling, activities..According to official record the bank has the followingobjectives. To modernize the commercial banking operation. To improve the service for its customers. To expand the international financial operation. To spread the joint venture involving foreign investment,overseas Pakistanis, and local businessmen. To increase the cooperation with the Middle Eastern banksand exchangecompanies.
1.3.4 Working Environment:

A healthy working environment is very necessary to induce a sense of belonging into the employees. At NBP we found a very centralized working envoirnment.Most of the communication was downward,however employees can suggest and talk about their area of concerns to there supervisors.There are very particular terms and conditions which must be obeyed by every employee i.e cheque book issuance,account opening,ATM cards.Procedures must be followed in every case by the employees or else penalities can be faced. Overall envoirnment is friendly. Meetings are held accordingly once in a week usually,these meetings are puerlly verbal,no memos or multimedia etc is used.
1.3.5 CORE VALUES: Highest standards of Integrity

Institutionalizing team work and performance culture Excellence in service Advancement of skills for tomorrows challenges Awareness of social and community responsibility Value creation for all stakeholders.
1.3.6 GOALS:
To enhance profitability and maximization of NBP share through increasing leverage of existing customer base and diversified range of products.
1.3.7 BOARD OF DIRECTORS:
1.4 Products and services Products: Premium Aamdani Premium saver Saibaan Advance Salary Cash card
Invester Advantage Cash n Gold Kissan Taqat Kissan Dost Pak Remit Protection shield
Services:
The services of NBP are basically of two types: NBP ONLINE NBP HELPLINE
Aasan Branch Banking:

Balance Enquiry Statement of Account Stop Payment Cash deposit to own and third party account Cash withdrawal through Cheque Transfer of funds to own and third party account.
CALL CENTRES HELPLINE:

ATM Card Information
Product Information Account Information Enquiry Complain and Request Ticket Generation
other services include: International banking Letter of credit Commercial Fianance Foreign Remittance Swift system Short term investment N.I.D.A Equity investment Student loans Agriculture and Business loans Utillity bills collection

Report NBP Working

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CHAPTER 1 Introduction

1.1 Industry Background

1.2 Background of NBP

1.3 About the Company 1.3.1 Mission Statement:

1.3.4 Working Environment:

1.3.5 CORE VALUES: Highest standards of Integrity

1.3.7 BOARD OF DIRECTORS:

Aasan Branch Banking:

CALL CENTRES HELPLINE:

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