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Ch-9 &10

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Chapter -9: Organising:-

1. Which of the following cannot be delegated?

(a) Responsibility and accountability (b) Authority and responsibility

(c)Centralised and responsibility (c) All of the above

Answer: (a) Responsibility and accountability

2. When decision-making authority is retained, an organisation is said to be


by higher management levels, ______.

(a) Decentralised (b) Centralised

(c) Fragmented (d) None of the above

Answer: (b) Centralised.

3. Which of the following is not a demerit of the informal organisation?

(a) It leads to the spreading of rumours

(b) It gives more importance to the structure and work

(c) It may restrict the implementation of changes within the organisation

(d) It puts psychological pressure on members to conform to group


expectations, even if they are against the interest of the organisation

Answer: (b) It gives more importance to the structure and work

4. Which of the following is not a merit of the informal organisation?

(a) It leads to faster spread of information and speedy feedback

(b) It helps to fulfil the social needs of the members

(c) It does not fulfil inadequacies in the formal organisation

(d) All of the above

Answer: (c) It does not fulfil inadequacies in the formal organisation

5. Which of the following is not a feature of the informal organisation?

(a) It originates from within the formal organisation

(b) The standards of behaviour evolve from group norms

(c) Scalar chain of command is not followed

(d) It is deliberately created by the management

Answer: (d) It is deliberately created by the management


6. Which of the following is not a demerit of the formal organisation?

(a) It may lead to procedural delays

(b) It may lead to the spreading of rumours

(c) It emphasises following rigidly laid down policies

(d) It places more importance on work rather than relationships

Answer: (b) It may lead to the spreading of rumours

7. Which of the following is not a demerit of functional structure?

(a) It places more emphasis on the objectives pursued by a functional head


than on overall enterprise objectives

(b) It may lead to a conflict of interests among departments due to varied


interests

(c) It leads to occupational specialisation

(d) It may lead to difficulty in coordination among functionally differentiated


departments

Answer: (c) It leads to occupational specialisation

8. Identify the correct sequence of steps to be followed in an organising


process.

(a) Departmentalisation, Establishing reporting relationships, Assignment of


duties, Identification and division of work

(b) Identification and division of work, Departmentalisation, Assignment of


duties, Establishing reporting relationships

(c) Identification and division of work, Assignment of duties,


Departmentalisation, Establishing reporting relationships

(d) Identification and division of work, establishing reporting relationships,


Departmentalisation, Assignment of duties

Answer: (b) Identification and division of work, Departmentalisation,


Assignment of duties, Establishing reporting relationships

9. Which of the following is not a demerit of divisional structure?

(a) It is an expensive structure to maintain since there may be a duplication


of activities across products

(b) All functions related to a particular product are integrated with one
department

(c) Conflict may arise among different divisional heads due to different
interests
(d) Authority provided to the managers to supervise all activities related to a
particular division may lead to undesirable consequences

Answer: (b) All functions related to a particular product are integrated


with one department

10. Which of the following is not a feature of functional structure?

(a) It promotes functional specialisation

(b) Managerial development is difficult

(c) It is easy to fix responsibility for the performance

(d) It is an economical structure to maintain

Answer: (c) It is easy to fix responsibility for the performance

11. Under which type of organisational structure manpower is grouped on


the basis of different products manufactured?

(a) Divisional structure (b) Functional structure

(c) Network structure (d) Matrix structure

Answer: (a) Divisional structure

12. Name the process which coordinates human efforts, assembles


resources, and integrates both into a unified whole to be utilised for
achieving specified objectives.

(a) Management (b) Planning

(c) Organising (d) Directing

Answer: (c) Organising

13. organising is a process by which the manager


(a) Establishes order out of chaos
(b) Removes conflict among people over work or responsibility sharing
(c) Creates an environment suitable for teamwork
(d) All of the above

Answer: (d) All of the above

14. It is defined as the framework within which managerial and operating


tasks are performed.
(a) Span of management (b) Organisational structure
(c) Informal organisation (d) None of the above

Answer: (b) Organisational structure


15. It refers to the number of subordinates that can be effectively managed
by a superior,
(a) Organisational structure (b) Informal organisation
(c) Span of management (d) None of the above

Answer: (c) Span of management


16. Uranus Limited is a company dealing in metal products. The work is
mainly divided into functions including production, purchase, marketing,
accounts and personnel. Identify the type of organisational structure
followed by the organisation.
(a) Functional structure (b) Relational structure
(c) Divisional structure (d) None of the above

Answer: (a) Functional structure

17. Identify the type of organisational structure which makes training of


employees easier, as the focus is only on a limited range of skills.
(a) Network structure (b) Divisional structure
(c) Functional structure (d) Matrix structure

Answer: (c) Functional structure


18. Under this type of organisational structure, manpower is grouped on the
basis of different products manufactured.
(a) Divisional structure (b) Functional structure
(c) Network structure (d) Matrix structure

Answer: (a) Divisional structure


19. Which of the following is not a feature of functional structure?
(a) It promotes functional specialisation.
(b) Managerial development is difficult.
(c) It is easy to fix responsibility for performance.
(d) It is an economical structure to maintain.

Answer: (c) It is easy to fix responsibility for performance.


20. Which of the following is not a merit of divisional structure?
(a) It promotes product specialisation.
(b) It ensures that different functions get due attention.
(c) It promotes flexibility and faster decision making.
(d) It facilitates expansion and growth as new divisions.

Answer: (b) It ensures that different functions get due attention.


Chapter – 10: Staffing:-

1. Identify the correct sequence of the steps involved in the staffing process.

(a) Recruitment, Estimating the Manpower Requirements, Placement, and


Orientation, Selection

(b) Estimating the Manpower Requirements, Selection, Placement, and


Orientation, Recruitment

(c) Selection, Estimating the Manpower Requirements, Recruitment,


Placement, and Orientation

(d) Estimating the Manpower Requirements, Recruitment, Selection,


Placement, and Orientation

Answer: (d) Estimating the Manpower Requirements, Recruitment,


Selection, Placement, and Orientation

2. Which type of training is provided to the new employees of an


organisation in order to familiarise them with the organisational rules and
policies, their superior and subordinate, and so on?

(a) Vestibule training (b) Apprenticeship training

(c) Internship training (d) Induction training

Answer: (d) Induction training

3. Which of the following is not a benefit of training and development to an


organisation?

(a) Help to avoid wastage of efforts and money

(b) Enhance employee productivity

(c) Lead to a better career of the individual

(d) Reduce absenteeism and increase employee turnover

Answer: (b) Enhance employee productivity

4. Many big organisations maintain a close liaison with the universities,


vocational schools, and management institutes to recruit qualified personnel
for various jobs. This is known as _______.

(a) Placement agencies and management consultants

(b) Direct recruitment

(c) Labour contractors

(d) Campus recruitment

Answer: (d) Campus recruitment


5. The various activities involved in the process of recruitment include
________.

(a) Identification and assessment of the different sources of recruitment

(b) Selecting the most suitable source or sources

(c) Inviting applications from the prospective candidates

(d) All of the above

Answer: (d) All of the above

6. ___________ is the process of introducing the selected employee to other


employees and familiarising him with the rules and policies of the
organisation.

(a) Orientation (b) Selection

(c) Training (d) Recruitment

Answer: (a) Orientation

7. Which of the following is not an external source of recruitment


(a) Campus recruitment (b) Promotion
(c) Casual callers (d) Direct recruitment

Answer: (b) Promotion


8. Which of the following is an internal source of recruitment?
(a) Transfer (b) Advertising on television
(c) Casual callers (d) Labour contractors

Answer: (a) Transfer

9. It is a career oriented process.


(a) Training (b) Development
(c) Selection (d) Recruitment

Answer: (c) Selection

10. It is the process of management which is concerned with obtaining,


utilising and maintaining a satisfactory and satisfied work force.
(a) Planning (b) Organising
(c) Staffing (d) Directing

Answer: (c) Staffing

11. It refers to the process of searching for prospective employees and


stimulating them to apply for jobs in the organisation.
(a) Selection (b) Training
(c) Recruitment (d) Orientation

Answer: (c) Recruitment


12. It is the process of choosing from the pool of the prospective job
candidates developed at the stage of recruitment.
(a) Selection (b) Training
(c) Recruitment (d) Orientation

Answer: (a) Selection

13. It refers to the employee occupying the position or post for which the
person has been selected.
(a) Orientation (b) Selection
(c) Placement (d) Recruitment

Answer: (c) Placement

14. The important aspects of staffing include________.


(a) Selection (b) Training
(c) Recruitment (d) All of the above

Answer: (d) All of the above

15. The various activities involved in the process of recruitment include


(a) Identification and assessment of the different sources of recruitment
(b) Selecting the most suitable source or sources
(c) Inviting applications from the prospective candidates
(d) All of the above

Answer: (d) All of the above

16. Promotion leads to __________.


(a) Shifting an employee to a higher position
(b) Entrusting higher responsibilities
(c) Increase in status
(d) All of the above

Answer: (d) All of the above

17. This source of recruitment basically specialises in filling up the


vacancies at the middle level and top level management.
(a) Direct recruitment
(b) Labour contractors
(c) Advertising on television
(d) Placement agencies and management consultants

Answer: (d) Placement agencies and management consultants.

18. Identify the correct sequence of the steps involved in the selection
process
(a) Medical Examination, Contract of Employment, Reference and
Background checking, Selection Decision, Job Offer
(b) Reference and Background checking, Selection Decision, Contract of
Employment, Medical Examination, Job Offer
(c) Job Offer, Reference and Background checking, Selection Decision,
Medical Examination, Contract of Employment
(d) Reference and Background checking, Selection Decision, Medical
Examination, Job Offer, Contract of Employment

Answer: (d) Reference and Background checking, Selection Decision,


Medical Examination, Job Offer, Contract of Employment.

19. Which of the following is not concerned with staffing?


(a) Recruitment
(b) Selection
(c) Training
(d) Publicity

Answer: (d) Publicity

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