Lecture Week 9
Lecture Week 9
and Rights
AP Ir Dr Lim Soh Fong
sflim@unimas.my
Conflicts
• Definition: Professional conflicts of interest are situations
where professionals have an interest that, if pursued,
might keep them from meeting their obligations to their
employers or clients.
• Common conflicts
– Conflicts over schedules
– Conflicts over which project priorities
– Conflicts over personnel resources
– Conflicts over technical issues
– Conflicts over administrative procedures
– Conflicts over costs
– Personality conflicts (most difficult to solve)
• Managing conflict by force can be self-defeating, abuse
of authority. Managing people by demanding
unquestioning obedience is ineffective in maintaining
long-term productive relationships among professionals.
Principles for Conflict Resolution: