East Los Angeles College

Career & Job Resources Guide

Version II

Career & Job Services Janet Huang, M.S., Coordinator www.elac.edu

Written & Created by: Janet H. Huang, M.S. Contributing Writers: Chris Garcia, Erik Moberly, and Gilbert Viveros Contributing Editors: Kerrin McMahan, Dean of Academic Affairs Sharon Tate, Director of Marketing Susan Spangler, Professor of English

Table of Content
Career & Job Services Other Student Services Steps to a Successful Career Search Resums Sample Action Verbs General Outline Chronological Resum Combination Resum Creative Resum & Portfolio Electronic Resum Functional Resum Cover Letters Internship Information Interview Steps to a Successful Interview Interview Questions Illegal Interview Questions Thank You Letters Resignation Letter Helpful Websites 21 23 25 27 29 31 4 5 7 9 11 13 15 17 19 1 2 3

East Los Angeles College

Career & Job Services

Hours: Monday - Thursday, 8:00 a.m. - 7:00 p.m. Friday, 8:00 - 3:00 p.m.

Contact Info:

Phone: 323.415.4126 E-Mail: elac_career@elac.edu Website: www.elac.edu

Career Services
Appointments Make an appointment with the career counselor to: declare a major assist in career changes Please call the center to schedule an appointment. Career Assessments If you are undecided, take a career assessment to help with your career decision! Contact the center for more information and instructions on taking these assessments. Career Resources Books on majors, occupations, scholarships, internships, universities, job search skills, interviewing skills, resum and cover letter techniques are available at the center. Want to know what major is required to become a doctor, if you need to transfer to become a teacher, or how much probation officers make? Use the career computer programs such as Eureka and Choices Explore to find out.
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Occupational Services
Appointments Speak to the counselor to learn how to write an effective resum and cover letter. If you have a job interview, make an appointment to get helpful tips and to practice your interview techniques. Workshops Workshops are offered throughout the semester for: Job Preparation Skills Interviewing Techniques Resum & Cover Letter Writing Please call for the workshop schedules.

Job & Internship Listings Looking for a job or work experience? Positions are posted weekly at the center and on the website. Listings include: Full-Time Part-Time On-Campus Off-Campus

Other Student Services

Counseling Department
Hours: Monday - Thursday 8:00 a.m. - 7:00 p.m. Fridays: 8:00 a.m. - 3:00 p.m. 323.265.8751 323.357.6200

Phone: South Gate:

Appointments

Students are encouraged to make appointments with a counselor every semester to refine their educational goals and to develop a Student Educational Plan (SEP). Appointments are 30 minutes in length and are on a first-come, first-serve basis. Appointment books are open Friday morning at 8:00 a.m. in person and by telephone at 10:30 a.m.

Appointments can be set up for: Academic Dismissal Agreement Academic Guidance Academic Renewal Financial Aid Appeals Graduation Petitions Petition Approval Student Educational Plans (SEP) Transfer Planning

Transfer Center
Hours: Monday - Thursday 8:00 a.m. - 7:00 p.m. Fridays: 8:00 a.m. - 3:00 p.m. 323.265.8623 University representatives are available to answer questions about transfer and provide updated information and admission requirements. Students can contact the center to see the list of representatives available or attend workshops. A complete library of college/ university catalogs, brochures, and literature on transfer are available. Transfer and fee waiver applications may be completed and submitted on-line in the Transfer Center.

Phone:

The Transfer Center provides services to students wishing to transfer to four-year colleges and universities. A monthly calender of activities is published that lists, university tours, assistance with college and financial aid applications, day and evening appointments, and more.
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Steps to a

Successful Career Search

Searching for a new job can be stressful. The experience can cause more anxiety if you do not know where to start. These steps are a simple foundation for a more effective, successful, and less stressful process.

1. Identify your interests: Assess what your skills, abilities, and interests are. What skills do you enjoy using the most? The least? What are your strongest skills? 2. Learn about careers and jobs related to your interests: Once you know what careers fit your preferences, you can narrow your search for companies, organizations, and industries. 3. Build a network of contacts: A network of contacts begins with friends and relatives. You should eventually expand your network by requesting an informational interview in the field that interests you. Your professors, trade magazines, and professional organizations can provide a lot of contact information. You want to know everything about your field of interest as well as establish new contacts. 4. Develop/Revamp your resum: Your resum should be specific to your field of interest. Make sure your resum reflects skills you have gained in previous employment that are pertinent to your new/ current field, are of interest to the employer, and fit the position for which you are applying.

5. Identify and research potential employers: Seek employers in your field of interest and investigate their purpose, mission statement, primary products and/or services, the nature of positions they offer, and necessary skills for such positions. 6. Create a cover letter: Use your research and resume to write customized cover letters. 7. Prepare to interview effectively: Practice with someone who will constructively critique your skills, reflect upon previous interviews where you have made mistakes, and research the company with whom you will interview. Above all else, be available to interview. 8. Interview: Arrive early and dress appropriately. Be prepared to ask questions and answer questions about yourself, your skills, interests, and knowledge about the job and organization. 9. Follow-up: Demonstrate your continued interest by sending a thank you letter to the interviewer and/or organization.

Dont forget...
The most important part of your job search is preparation. Once you are prepared, your job search will be successful and you will find that the extra effort will pay off dividends.
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Sample

Action Verbs
Use Action Verbs to help your phrases or sentences sound more powerful and professional. These words describe your experience, duties, and/or responsibilities.

Accomplished Administered Approved Arranged Assisted Budgeted Built Calculated Coached Collected Compiled Communicated Completed Constructed Coordinated Created Counseled Delegated Demonstrated Designed

Developed Diagnosed Directed Distributed Drove Executed Established Evaluated Examined Facilitated Formulated Founded Generated Guided Handled Headed Illustrated Implemented Improved In Charge of
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Increased Initiated Inspected Installed Investigated Maintained Managed Marketed Monitored Negotiated Operated Organized Oversaw Performed Planned Prepared Programmed Proposed Purchased Recruited

Reduced Repaired Researched Responsible for Reviewed Revised Recorded Repaired Scheduled Served Serviced Sold Solved Supervised Surveyed Taught Trained Translated Updated Wrote

General Outline for

Resums
Creating a resum for the first time can be difficult. Gather your work history and a listing of the job and you are ready to begin. When creating a resum, you can list volunteer, paid or unpaid positions, internships, fulltime & part-time experience. The outline below gives a great basis for creating a comprehensive resum.

East Los Angeles College, Accounting Department Clerical Position #432 Duties and responsibilities included, but are not limited to typing memorandums, answering telephones, opening mail, greeting customers, interfacing with employees. This individual must have strong customer service skills, the ability to multi-task and work in a fast paced environment. ting

Sample resum sections in the green boxes are based on this job listing.

b Lis ple Jo Sam

Heading
List your name, address, phone number, and e-mail address at the top of the page. Make sure your phone number has a professional message on the answering machine or the person answering phone is responsible and will take a message for you. Also, the e-mail address should be professional. If the e-mail address is creative, open a new account for your job search and be sure to check your e-mails regularly.

Objective Applying for the Clerical Position, #432 in the Accounting Department at East Los Angeles College.

Highlights of Qualification
In this section, list about 5-10 general, transferable skills and/or characteristics that can be used at a company such as computer capabilities, language skills, and personal traits. Refer to the above example. Highlights of Qualification 5-years of clerical experience. Type 80 wpm and knowledge of Microsoft Office. Experience answering a 10-phone line system. Excellent communication skills and the ability to work with a diverse population. Ability to multi-task and work in a fast pace environment.
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Objective
When applying for a position, tailor the objective to each job listing. Make sure to include the position title, job number (if it applies), the department, and the company name as in the example in the next column.

Experience
This is the most important part of your resum. Make sure to discuss specific projects, duties, and responsibilities accomplished at past jobs that relate to the experience and/or responsibilities listed in the job description. Start off the short phrases with action verbs (a list is available on page 4), this will make the phrases sound more active. You will also save space by using short phrases instead of full sentences as seen in the example.

Education
In the education portion, list all your degrees, certificates and/or courses that apply to the position. If your degree is posted or you have special training or courses related to the position you are applying for, include the education section before your experience. If your degree has not posted, include this section after your experience section. Refer to the example below. Eduction Associate of Arts Degree in Liberal Arts, East Los Angeles College, Monterey Park, CA Projected Graduation - June 2012

Experience
Senior Office Assistant 2009-2010 Toyota Corporation, Monterey Park, CA

Honors, Awards, & Activities

Honors, awards and activities can be included at the bottom of your resum. List all honors and awards received that relate to the position. Honors, Awards, & Activities Awarded Best Customer Service for May 2008. Received the Deans Honor Roll for Spring 2009. President of the Business Club. Member of the Girls Soccer Team.

Coordinated special projects, activities, and meetings for 15 employees. In charge of purchasing and maintaining office supplies. Composed monthly sales reports for a department of 20 employees. Routed incoming and outgoing telephone calls for a 10 telephone line system.

Dont forget...
To increase your chances at an interview, create a separate resume for each job you are applying for. List all your job history before you organize your resume layout. Do not abbreviate. Make sure to proofread your resum several times and have someone else read it again before submitting. Resums should only be one-page, unless you have a 10-year work history and all the experience is related.
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Tips for the

Chronological Resum
Why use this format?
This type of resum is the most typical and widely used because it is easy to format, the most recognizable, and very easy to understand. A chronological resum lists experience from the most recent to the least recent. This type of resum will emphasize your experience, showcasing it in an orderly fashion, and showing progression and growth in your occupational path. Keep the resum to one page if possible. Try to limit the employment history to the last 10 years if possible unless all the experience listed relates to the position you are applying for. You do not have to list all tasks in each position. Only list responsibilities, tasks and projects that will relate to the position applying for.

When to use this format?

Chronological resums work best when you have several occupations within the same field or industry and are planning on changing within the same occupational pathway. Use this format when the resum shows you have worked continuously with no lengths of time longer then 6 months without work, which exemplifies progression in your occupational growth. Do not use this format if you are changing career paths or have very little experience in the type of job you are applying for.

How to format
Follow the example given on page 8, and the General Resum Outline on pages 5-6. In the Experience section, list the most recent position first, followed by your first job.

Example of a

Chronological Resum
Joe Husky
1301 Avenida Cesar Chavez, Monterey Park, CA 91754 J.Husky@elac.com (323) 415-4126

OBJECTIVE: Applying for the Clerical Position, #432 in the Accounting Department. HIGHLIGHTS OF QUALIFICATION Type 100 wpm Fluent in Spanish 5+ years of customer service experience Excellent problem solving skills Ability to work on a team and independently Computer literate and proficient with MS Office applications such as Word and Excel. EDUCATION Associate of Arts Degree in Business Administration, East Los Angeles College, Monterey Park CA EXPERIENCE Senior Office Assistant (2007- 2010) Company Inc., Monterey Park, CA Coordinated special projects, activities, and meetings within a department for 15 employees. In charge of purchasing and maintaining office supplies. Composed monthly sales reports for a department of 20 employees. Routed incoming and outgoing telephone calls for a 10 telephone line system. Assistant to the Director (2001-2007) ELAC Foundation, Los Angeles, CA Typed correspondence, professional letters, and memos for the Director of Finance. Managed the Directors schedules and organized meetings. Responsible for handling confidential reports and sensitive materials. Sales Representative (1999-2001) Santa Monica Marketing, Santa Monica, CA On a team that raised over one million dollars for the company. In charge of organizing and planning the annual fund-raiser, Toy Drive 2001 involving 20 employees and over 200 participants. Serviced over 40 customers per day, distributed information to customers, input information in the computer system. ACTIVITIES/ HONORS Deans List, 2009 Best Sales, 2000
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Projected June 2012

Tips for

Combination Resum
Why use this format?
The combination format is a unique way to present information and get the job you have your sights on. It allows you to combine the best parts of the functional format (page 15) and chronological format (page 7) resums. You can highlight the skills you feel are related directly to the job you are pursuing AND the employer will see a consistent employment history. You can place your skills and qualifications right at the forefront of the resuma guaranteed way to peak employer interest in what you have to offer as a potential part of their staff.

When to use this format?

Given that this is a very direct format with proven success and effectiveness, the combination format is an excellent choice when you feel that you have related skill sets that apply directly to the position you are applying for. A strong combination resum will also demonstrate you understand of how your unique qualifications can meet the needs of the employer.

How to format
This will sound familiar since the combination resum takes the strongest elements of the resum sections that we just covered. As a result the combination resume utilizes the following categories: A description of functional skills, a chronological history of employment, and education. It is important to remember that these are only general categories to include in your structuring of this particular resum.

Example of a

Combination Resum
Lauren Undeclared
3240 Career Court Los Angeles, CA 98195 323-343-8888 llundeclared.90242@gmail.com

Objective
Teachers Aide position with an elementary school in the El Monte School District.

Education
Associate of Arts Degree in Child Development, East Los Angeles College, Monterey Park, CA June 2009

Highlights Of Qualification
An enthusiastic, care-giving educator who believes that all children can learn and thrive in an environment that is fun, enjoyable, and comfortable, and who is capable of developing their academic, social, and personal skills. Team player with experience working directly with teachers, administrators, and parents to ensure childrens success. Skilled in the use of one-on-one and group educational and social activities.

Experience
Child Care Experience Created a safe, comfortable, and fun learning environment for children ages 6 months to 4 years. Introduced, explained, and taught groups of children personal hygiene skills and how to dress themselves,and assisted with potty training. Developed and implemented good citizenship recognition program to reward, motivate, and encourage poitive behavior. Planning and Organizing Skills Supervised four day care rooms providing a full range of age-appropriate activities and educational lessons to help develop childrens social skills. Created instructional materials and procedures consistent with individual learning needs and behaviors. Implemented weekly afternoon activities to help develop reading ability, motor skills, and language skills. Maintained childrens attention during group time by presenting material in a fun and exciting way through the use of visual aids, puzzles, and Lego blocks. Planned and directed monthly field trips including La Brea Tarpits, Adventure Land, Golf & Stuff, Seal Beach, and Sea World. Parent Contact and Teamwork Promoted effective, ongoing communication with parents by providing weekly verbal reports and written notes on childrens daily activities. Collaborated with coworkers, supervisors, and parents to maintain a partnership environment by coordinating monthly nursery informational meetings

Employment History
Head Child Development Supervisor Senior Secretary Happy Days Daycare Facility, Alhambra, CA Sunshine Elementary, South Gate, CA
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2008 - Present 1998 - 2008

Tips for

Creative Resum & Portfolio

Why use this format?
A creative resum is used to demonstrate your creative abilities in a professional manner. This is a representation of your unique skills in a layout format.

Why include a Portfolio?

Along with your resum , you should include a portfolio that showcases works you have mentioned in your resum and that represent your abilities. Supply different formats of your work, such as printed samples, an eportfolio, and CD versions that can be viewed on both Mac and PC compatible.

When to use this format?

When applying for a creative position such as graphic design or marketing, use this format to make your resum stand out from others. Even though you are applying for a creative position, you will still need to turn in a professional document that lists your work experience, but a creative resum stands out and will get the attention of an employer.

Portfolio Tips
Invest in purchasing a professional portfolio and high-resolution color prints of each piece. Make sure your pieces are mounted on firm mats or backing. This will be money well spent! Select 10-15 pieces to represent the breadth and depth of your talent. Make sure that some demonstrate general talents, reflect unique skills, and have some show your specialization. Include only current samples of your work (no more than 3 years old.) Organize your work in a chronological fashion with most recent projects first to show your creative growth. Label each piece of work with key information including the client for whom it was produced, your role in the project, the software utilized, and a few sentences explaining the importance of the piece.

How to format
You can use the general (chronological) format on page 8, but make sure the layout demonstrates your personal creative style. There is no set format; the sample on the next page is a general idea of a non-formal resum. Different types of fonts and color can be used as well.

Dont forget...
Even though this resume is representing your creative abilities, it still needs to be professional. Play with this format and have fun with it, but make sure it is still appealing to the eye and easy to read.
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Example of a

Creative Resum

SS
Creative Highlights
6 years of Creative Experience

Susan Success
8888 College Lane Pasadena, CA 91107 (626) 795-1234 smith.s@jobbing.com

Objective
Seeking the Graphic Design Assistant Position in the Art Department at Walt Disney Studios.

Special Skills
Two Years of experience using Adobe Photoshop, Illustrator, and Quark Xpress Four Years of experience in graphic design and creating web-based and print marketing Proficient with PC and Mac systems Ability to work on a creative team or independently

Associates Degree in Desktop Publishing

Education
Related Courses: Intermediate Web Design, Graphic Design II, and Storyboards Associate of Arts Degree in Art, Desktop Publishing East Los Angeles College, Monterey Park, California June 2010

Proficient in Photosphop & Quark Xpress

Design E x p e r i e n c e
A & B Associates, Pasadena, CA Design Assistant On a team of six that designed an award-winning logo Created web page design for various clients Designed business cards & letterheads for clients June 15, 2008 - Present

Excellent Communication Skills

Ability to Meet Deadlines Under Pressure

Entertainment-Media INC., Los Angeles, CA, 90033 June 1, 2005 - May 22, 2008 Graphic Design Intern Created and updated client web pages Responsible for creating and maintaining all photo scans On a team that assisted the marketing department with monthly trade show, events and presentations for over 2000 attendees Responsible for contacting clients and scheduling appointments

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Tips for

Electronic Resum
Why use this format?
A study of more than 1,500 job seekers discovered that 34 percent found their last job on an Internet job board. With employers growing interest in the Internet to advertise and fill their job openings, it is a great idea to have an Internet friendly-resum to make sure it is fully compatible with e-mail and job search databases.

How to format
Using Microsoft Word or any other word-processing program, you can turn your regular resum into an e-mail friendly resum with the following steps: 1. Open your regular resum file and select the Save As tab 2. Under the Save as type tab select Plain Text, Text Only, or ASCII Saving your resum as a text only, plain text, or ASCII text document will give you a good start in making your resum e-mail friendly. Use the following tips to make sure your resum will work with any e-mail carrier and will be accepted by any resum scanning system and database: Eliminate bold, italics, and underlining. Scanners will not recognize these special formatting techniques and they will not show up properly in an e-mail. Replace bullet points with plus symbols (+), asterisks (*), or hyphens (-). Introduce major sections with words in ALL UPPERCASE letters (not bold, italics, or underlining). Keep all text aligned to the left.

When to use this?

Use an e-mail friendly resum anytime you e-mail your resum to an employer/recruiter or when you upload it to popular job search databases like Monster.com, Careerbuilder.com, or HotJobs, etc. Because of viruses attached to MS Word documents, employers will often prefer that you plug your resum directly into the body of an e-mail.

Dont forget...
Most resum scanners often stop reading resumes after one and a half pagesso keep it short. Try to use key words or phrases used in the job description. Although it may seem easier to send an attachment, many employers will no longer accept them because of the fear of viruses.

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Example of an

Electronic Resum
Mary Major 522 University Avenue, #A Los Angeles, CA 98195 323-343-8080 1234marymajor@needajob.com OBJECTIVE Teachers Aide position with an elementary school in the Alhambra School District. EDUCATION Associate of Arts, Child Development, East Los Angeles College, Monterey Park, CA , June 2010 BACKGROUND SUMMARY An enthusiastic, care giving educator who believes that all children can learn and thrive in an environment that is fun, enjoyable, comfortable, and who is capable of developing their academic, social, and personal skills. Team player with experience working directly with teachers, administrators, and parents to ensure childrens success. Skilled in the use of one-on-one and group educational and social activities. EXPERIENCE CHILD CARE EXPERIENCE - Created a safe, comfortable, and fun learning environment for children ages 6 months to 6 years. - Introduced, explained, and taught small and large groups of children the basics of dressing, potty training, and personal hygiene skills. - Developed, designed, and implemented good citizenship recognition program to reward, motivate, and encourage good behavior of children. PLANNING AND ORGANIZING SKILLS - Supervised four day care rooms to provide a full range of age appropriate activities and educational lessons to help develop childrens social skills. - Created instructional materials and procedures consistent with individual learning needs and behaviors. - Implemented weekly afternoon activities to help develop childrens reading ability, motor skills, and language skills. - Maintained childrens attention during group time by presenting material in a fun and exciting way through the use of visual aids, puzzles, and Lego blocks. - Planned and directed monthly field trip locations such as the La Brea Tarpits, Adventure Land, Golf & Stuff, Seal Beach, and Sea World. PARENT CONTRACT AND TEAMWORK - Promoted effective, ongoing communication with parents by providing weekly verbal reports and written notes on childrens daily activities. - Collaborated with coworkers, supervisors, and parents to maintain a partnership environment by coordinating monthly nursery informational meetings EMPLOYMENT HISTORY Head Child Development Supervisor, Fun in the Sun Daycare Facility, Alhambra, CA, 2008 - Present Senior Secretary, Bryson Avenue Elementary, South Gate, CA, 2003 - 2007
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Tips for a

Functional Resum
Why use this format?
A functional resum focuses on specific transferable skill sets and credentials specific to the job you are applying for while down playing a linear employment history. Because the skills you have developed are the main focus of this resum, employment history is not really emphasized; it is actually usually the very last thing listed on the resume.

Dont forget...
Sometimes hiring managers will begin to question why a candidate is using a functional resum over a traditional one. You will need to ensure that your resum is well-written and strategize to successfully use a functional format; the last thing you want is for your resum to be discarded because the hiring manager thinks you are camouflaging problems in your employment history.

When to use this?

Since this resum highlights what you have done and not where you have done it, the functional resum is a good option for job searchers that have: employment gaps a history of job-hopping unrelated work history related skills in an unrelated field a desire to make a drastic career change

How to format
A functional resum will often start off with a Skills/ Functional Summary Heading, Accomplishments/ Skills/Professional Behaviors heading, employment dates, and education section.

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Example of a

Functional Resum
Samantha Sample
2010 Decision Drive, Rosemead, CA 91770 Phone: (323) 415-5555 E-Mail:sample@mymajor.com

Objective
Seeking a full-time executive assistant position with a hotel catering and event management department

Professional Skills Organization:

- Redesigned catering office guest intake and appointment check-in protocol to minimize guest wait time and simplify event payment processing - Increased guest satisfaction by introducing new guest check-in protocol, room service delivery, and guest rewards program resulting in the highest front desk customer service rating in regional hotel area

Teamwork:
- Worked with a team of four catering managers and two corporate representatives to identify musical performers, guest room accommodations, and conference room bookings for a 500 person, 3-day corporate retreat and seminar - Led the Sheraton Cerritos Hotel marketing team in quarterly redesign and updating of advertising materials, banquet entree menus, promotional packet supplies, and mass-mailings

Customer Service:
- Greeted, checked in arriving guests, and accommodated requests of front desk guests, contributing to hotel being declared the 2005 Sheraton Cerritos Hotel of the Year - Collected event security deposits, processed payments, and deposited daily catering department revenue

Eduction
Associate of Arts Degree, Executive Assistant East Los Angeles College, Monterey Park, California Anticipated Completion Date: June 2012

Project
Led the Sheraton Cerritos Hotel marketing team in developing a local business outreach program generating an increase in $10,000 from additional hotel room bookings and event services from neighboring businesses in the areas of Artesia, Bellflower, and Cerritos.

Experience
Catering Assistant, Sheraton Cerritos Hotel, Cerritos, California Front Desk Supervisor, Embassy Suites Hotel, Downey, California Front Desk Attendant, Wyndham Commerce, Commerce, California 2009 - Present 2002 - 2009 1998 - 2000

Honors and Awards

Embassy Suites Employee of the Month, February 2004 & June 2005 Sheraton Cerritos Guest Relations Customer Service Star Award, July 2009

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Tips & Outline for a

Cover Letter
Many job seekers avoid writing a cover letter, but it is essential and necessary. A cover letter is a summary of your resum and should be used to grab an employers attention. Remember, your cover letter should persuade the reader to continue on to your resum. Job seekers should tailor the cover letter to each job listing. Avoid using a generic letter for all potential employers. Try to address the specific individual in charge of hiring to make the cover letter more personable even if it means making a few phone calls to find out the persons name. The cover letter has a standard one-page structure that allows you to sell yourself by presenting key points in a concise format (refer to the sample on the right for tips on what to write.)

Opening Paragraph
Why you are writing: Write a confident opening statement that expresses what you are seeking and will cause the reader to develop an interest in your resum. Convey your interest in the position and briefly summarize your accomplishments.

Middle Paragraph(s)
What you have to offer: Here you present your unique qualifications and skills. This is also an opportunity to talk about your interest in the employer. Above all else, make sure you convery a feeling of confidence in your ability to do the job well.

Closing Paragraph
How you will follow-up: Close your letter by requesting an interview and state your availability will be at the employers convenience. By now you have stated your main skills, and the employer will contact you if they are interested.

Dont forget...
Focus on what you have to offer: Tell the employer how they would benefit from your accomplishments rather than state what you are looking for (salary, benefits, etc.) Telling an employer what you want to earn financially will guarantee your resum a date with the trash can. Follow standard business protocol: Write clearly and concisely, checking for spelling and grammar. Coordinate your cover letter and resum with a matching envelope. Any mistakes will make a bad impression and cause a potential employer to see you as unprofessional and not truly interested.

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Example of a

Cover Letter
Your Name Address Phone Number E-Mail Address Date Name of Company Contact Title Company Name/ Organization Address City, State, Zip

Te m

lat p

Re: State the Position name ( and Department.) Dear Mr., Mrs., Ms. __________________; INTRODUCTION Discuss how you heard of the position, why you are interested and who you are. Should be about 3 to 4 sentences. SELL YOURSELF This is the most important section of your cover letter where you explain your uniqueness and how valuable you would be to the company. Incorporate information that demonstrates your knowledge of the company, its industry and relevant issues. Refer to the Highlight of qualifications and Experience section in your resume and the job description on the job posting. Discuss several skills, duties, accomplished, and special abilities you have that relate to the position . If your courses, major, or degree relatedto the position, briefly discuss them. List about 3 to 5 key points about yourself. CLOSING In this paragraph, you can ask for an interview and/or thank them for their time and consideration. Sincerely, Remember to sign your name here. Your Name (Typed)
Joe Husky 1301 Avenida Cesar Chavez Monterey Park, CA 91754 (323) 414-3333 elac_career@elac.edu

May 8, 2012 Ms. Jane Corporation Director of Human Resources ABC Company 5555 Employment Way Los Angeles, CA 91754

Ex

ple m

Re: Applying for the Clerical Position, #432 in the Accounting Department. Dear Ms. Corporation; As a graduating senior from East Los Angeles College with an Associate Degree in Business Administration, I feel my unique experience and educational background match the qualifications for your position. With over five years of administrative support experience, I have been responsible for day to day operations, in charge of special projects and well versed in clerical skills. I have also built up strong communication and customer service skills as a sales representative. Through coordinating meetings with 20 employees, I am experienced in working as a team and being organized. Through my past experiences, I feel I possess the qualifications and skills you are looking for. Thank you for your time and consideration and I look forward to meeting you. Sincerely, Joe Husky Joe Husky
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Internship Information
Now that you have a resum and cover letter, you are ready to apply for a position. Work experience comes in different forms-- from volunteering, to full-time jobs, to internships.

Are interns paid?

It depends on the employer. Many internships do compensate you financially, especially positions in our district program, the LACCD Interns Program. Information is available on the next page. Students can earn 3 - 4 units per semester by enrolling in the Cooperative Education/Work Experience course. This course provides credit for on the job work experience via an independent study program related to a major. For more information on East Los Angeles Cooperative Education Work Experience, refer to the Schedule of Classes or contact J. Benavides at (323) 415-5386 or email: benavij@elac.edu

All experience is great, but internships are best suited for students.

Here are some common questions and answers about internships:

What is an internship?
An internship is a way to gain valuable experience at a company to learn about the company, the position, and the industry. It is only available to students.

Are internship hours flexible?

Yes! The employer and the student create a schedule appropriate for both. Hours can range from 5 to 40 hours per week and can change from semester to semester. Some internships can continue until the student has graduated.

What are the benefits?

Internships are a great way to test your interest in a field or occupation to see if it is a match for you. They offer a way for you to gain valuable work experience to enhance what you have learned in a classroom. They are also a great networking opportunity to get to know employers in your field of interest. Students say the best benefit is that internships can turn into full-time positions before you graduate!

Where can I find internships?

Contact Career & Job Services at (323) 415-4126. Talk to your instructors or department chairs; they are in contact with individuals in their industry and might know of internship opportunities. LACCD internship program has many openings and many of the positions can lead to full-time jobs! For more information on the LACCD Interns Program, refer to the next page.

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LACCD Interns Program

BuildLACCD LACCD
www.laccdinterns.org
The LACCD Interns Program is part of an innovative program designed to expand educational opportunities at all nine Los Angeles Community College campuses. Working with private businesses and firms contracting with the Proposition A/AA bond program, we are creating hundreds of new exciting internships in a wide range of occupation. Internships are available in all disciplines including architecture, engineering, computer graphics and technology, marketing and business management, customer service, clerical and many others. Internships provide students with skills and knowledge necessary to succeed in todays workplace.

To Be Eligible For An Intern Position, Students Must: Be enrolled in 6 or more units at one of the LA Community College Campuses Complete an internship application on-line at www.laccdinterns.org Submit a resume on-line Print and obtain a faculty referral/recommendation for an internship

Students enrolled at EAST LA, HARBOR, LACC, LATTC, LAVC, MISSION, PIERCE, SOUTHWEST, and WEST LA COLLEGE (from all majors, certificate programs or continuing education classes) are eligible to apply.
DISCLAIMER: PLEASE NOTE THAT INTERN POSITIONS MAY BE FILLED AT ANY TIME.

For Contact Information: Build LACCD 213-996-2533

www.laccdinterns.org

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Steps to a

Successful Interview
Congratulations! Your resum is well put-together and because of the time invested, you have scored an interview. Now the more challenging part comes into play: succeeding at the interview and getting the job. There are many things you can do to get that job before, during, and after an interview; fine details are involved that make it successful. Here are a few things to prepare for a successful interview:

Before the Interview

1. The most important thing you can do before an interview is to be prepared! Review your resum and practice answers to typical interview questions. Assess yourself as an individual. Know your accomplishments, strengths, and weaknesses. Employers want to know you and this is your opportunity to sell your qualities and experience as a possible asset. If you need help in preparing, contact the Career & Job Services for an appointment or attend a workshop. 2. If possible, research: the companys industry, the employers background information, what the position entails. You will be at an advantage if you do. If there is a second interview round, be prepared for more in-depth questions about your qualifications in relationship to the employer. 3. Dress professionally and conservatively. You are judged by your appearance and the attention you have placed upon it. Be polished and keep fragrances to a minimum. Touch-ups done whether in
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the car or just before entering the site can be perceived as not being fully ready if seen by the interviewer (and this has happened). Above all else, prepare your outfit beforehand so you do not waste time looking for an item. 4. Be prepared to fill out a job application or questionnaire. Bring a pen. Use your resum to help answer questions. Print clearly and legibly. Take your time, so you do not eliminate any answers. 5. Know where to park! As ridiculous as this may sound, not knowing may cause you to be late to your interview. 6. Arrive early! Be at the interview at least 15 minutes prior so you can relax.

During the Interview

1. Be attentive! Maintaining good eye contact expresses this. Being assertive is also a good thing (such as reaching out to shake the interviewers hand upon meeting) for it shows confidence. Anything else will give an immediate bad impression.

2. Expect the unexpected: interviewers usually ask questions about your resume in addition to the standard queries such as weaknesses, but they may ask about teamwork, problem-solving, adaptability, ethics, initiative, planning and organizing, communication, sensitivity, and/or supervision. Take a few seconds to think about the question before answering; its OK. 3. Sit up straight. Your posture is a good indicator of your interest and professionalism. A slight lean towards the interviewer shows attentiveness. 4. Ask questions. Most of the time interviewers will ask if you have any questions. Be ready to do so. Asking questions (about additional responsibilities, expectations, performance evaluations, management style, etc.) conveys interest and enthusiasm. You also find out if the job is really a good fit with your goals and expectations.

Dont forget...
Practice answers to some typical interview questions. Really understand what is on your resum. Be prepared and bring extra copies of your resum and cover letter to your interview. Make sure to speak loudly and clearly during the interview. Remember to have a firm handshake and to address all the interviewers. Do not chew gum or smoke during or waiting for the interview. Show your interest in the position through your body language. Never discuss the pay rate until the employer does. Contact Career & Job Service for tips on salary negotiations.

After the Interview

1. Send a thank you card, note, or e-mail and thank your interviewer for the opportunity. In the correspondence, you can also discuss the answers to questions you did not answer properly during the interview. In case you are not offered the position, another possibility can come up and the chance of you being considered for another position can be high by just saying thank you.

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Tips on

Interview Questions
On this page, you will find three typical interview questions that relate to the most common questions asked by employers. Formulating answers for these will help to prepare you for your interview and feel more confident going into the interview. What is the employer really asking... To see if you are When formulating answers to these questions, refer back to the job description and make sure to discuss your a) skills b) qualifications c) education d) unique qualities e) how you meet the job requirements. qualified for the position and if you can really do the job. To also see if your past experience will enhance your productivity in this company and if your education and skill set are adequate for this position.

Why should they hire you?

What to say: Discuss how your qualifications and skills can enhance the department or company.

List 3 strengths and weaknesses

What to say: Positive traits about yourself. Discuss characteristics that would describe your personality and work ethic, and make sure to relate them to the qualities described in the job description. All weakness should be turned into positives. For example, if the employer is looking for a student with an Associate of Arts Degree and you plan on receiving it in a couple of months, this can be considered a weakness. However be sure to point out that you will be receiving it in a couple of months (which is a positive.) What is the employer really asking...To see what you have done to improve negative situations, and if you learned and/or grown from your experiences.

The bottom line is discuss what you can do for the employer, not what the employer can do for you.

Tell me about yourself

What to say: Discuss your unique qualities, characteristics, education, skills and qualifications. Refer to these which are highlighted in your resume. What is the employer really asking... Who are you? Also, the employer wants to determine if you are a good match for the company and what special skills or qualities you have. Also they want to see how you stand out from the other candidates.
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Sample

Interview Questions
Characteristics & Personality
What makes you unique? What are your interests? Are you creative, independent, a team player, etc.? What decisions are difficult for you to make? How do you deal with stress? What are your biggest achievements in life?

Dont forget...
Tell stories. In other words, give examples of your answers (so there is a visual picture behind the answer and it will be more memorable.) Be Positive! Always leave a positive impression even if you are giving a negative answer. **For help with interview questions, attend an Interview Workshop or make a career counseling appointment.

Experience & Qualifications

What qualifies you for this position? Why are interested in working for us? What did you like the most about your last position? What did you like the least about your past employer?

Strengths & Weaknesses

How would you deal with a difficult supervisor or coworker? Describe an incident that was difficult for you? Why did you quit your last job? Why were you fired from your position?

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Confronting

Illegal Interview Questions

During an interview, you may be asked some questions that are inappropriate or are not job-related. You are not required to answer these types of questions. Federal, state, and local law regulates questions asked by an employer as a basis for hiring and prohibits inappropriate questioning. Questions asked on the job application, in the interview, or during the testing process must be related to the job for which you are applying. Questions on race, gender, religion, marital status, age, disabilities, ethnic background, country of origin, sexual preferences or age are not appropriate. Just remember that all questions should be job-related. The employers is assessing who is the best candidate, so they should question you on your performance, how you will function in this job, and how your qualifications relate to the job duties and responsibilities. Remember that during an interview process, not only is the employer looking for the best candidate, but you are also seeking the ideal employer. If employers do ask inappropriate questions, think twice about working for this employer.

Possible ways to answer illegal questions

a) Give an answer. However, you may be setting up the grounds for more illegal questions or harm your chances of securing the position. b) Refuse to answer. It is within your right not to respond, but this may also disqualify you for the position. c) Question the question. Instead of answering, ask about the relationship of the answer to the job. Question how this would pertain to the job description or job performance. c) Give an appropriate answer that explains your qualifications, experience, professionalism, work ethics, and performance. Understand the basis for the question and give a positive answer.
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Sample

Illegal Questions
Illegal Questions
A list of illegal questions you may encounter. Affiliation What clubs or organizations do you belong to? Age How old are you? When is your birthday? Criminal Record Have you ever been arrested or convicted or a crime? Disability Do you have any disabilities, health issues, or past illnesses?

Appropriate Questions
Appropriate ways for employers to ask questions. Affiliation Give a list of professional groups or associations you belong to that may pertain to this position. Age Are you over the age of 18?

Criminal Record Have you ever been convicted of a felony?

Disability Are you able to perform the skills and requirements of this position? (Some positions require a medical exam.) Ethnicity Are you authorized to work in the United States? What languages do you speak, read and/or write? Personal Are you able to lift 45 pounds and/or carry it 50 yards? Marital Status Will you be able to relocate? If needed, would you be willing to travel for this position? Would you be able to work overtime?

Ethnicity Are you a U. S. citizen? Where were you born? Personal How tall are you and how much do you weigh?

Marital Status Are you married or do you plan on getting married soon? Do you plan on having children? When? What are your child care arrangements?

Military Have you been discharged from the military?

Military What branch of the Armed Forces did you serve in?

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Tips for a

Thank You Letter

A good rule of thumb is to always send a thank you letter to demonstrate your gratitude for the opportunity to interview. Thank you letters not only show that you are aware of professional courtesy and etiquette but also demonstrate that you are still interested in the job after the interview. While thank you letters will probably not make or break your chances of getting a job offer, people who make hiring decisions state that personalized letters sometimes help them decide between two candidates.

Why send a thank you letter?

Submitting a personalized thank you letter addressed to the individuals who took time out of their busy day to interview you is a professional courtesy that is often overlooked. Because that is the case, the people that do send thank you letters after their interview tend to make a positive impression. When you consider that the people who are hiring often see a large number of people during the interviews, you realize how a thank you letter can make you stand out from the crowd and get noticed!

When to send one?

Timing is absolutely key! Aim to have your thank you letter in the mail by the end of the day of your interview. Thank you letters are all about leaving a lasting positive impression. This is not possible if your letter arrives late and a hiring decision has already been made.

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Example of a

Thank You Letter

Your Name Address Phone Number E-Mail Address Date Name of Company Contact Title Company Name/ Organization Address City, State, Zip

Te m

a te pl

Re: State the Position name ( and Department.) Dear Mr., Mrs., Ms. __________________; INTRODUCTION/ BODY OF THE LETTER Thank the employer for taking the time to meet with you. You can also discuss your strengths or some keypoints you want to mention about your qualifications. If you feel a question was not properly answered in the interview, you can address it here. CLOSING Emphasize your interest in the position and working for the company. Also thank the employer for their time.

Carlos Classroom 1301 Avenida Cesar Chavez Monterey Park, CA 91754 (323) 415-4126 elac_career@elac.edu

April 13, 2007 Ms. Jane Smith Director of Human Resources ABC Corporation 5555 Corporation Way Los Angeles, CA 91754

Ex

ple m

Sincerely, Remember to sign your name here. Your Name (Typed)

Re: Applying for the Clerical Position in the Business Department. Dear Ms. Smith;

Thank you for the opportunity to interview with you yesterday. I enjoyed meeting you and discussing the job responsibilities. The interview strengthened my enthusiasm for the position. I believe my education and work experiences parallel the job descriptions and I am certain I would make a significant contribution to the company. I would like to reiterate my strong interest in the position and my hope to work with you and your staff. Please contact me if you have any additional questions. Thank you again for the opportunity to meet with you and your consideration.
Sincerely, Carlos Classroom Carlos Classroom
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Tips for a

Resignation Letter
A resignation letter signifies the end of your current employment. It is important when leaving the position that you still maintain your professionalism. The rule of thumb is to keep the letter as simple, brief, and focused as possible to leave a positive impression. It is important to be courteous, mature, and professional by showing discretion in your job resignation letter.

Why send a resignation letter?

There are three reasons for this letter. 1) It provides an official notice of your resignation. 2) It can help to keep a positive relationship with the previous employer. 3) You may be able to call on this past employer as a future references.

What to write?
This is a simple business letter that should get right to the point. Start by stating your intent to resign and if possible your reasons such as relocation or acceptance of another offer. It is acceptable to mention the positive aspects of the position you are leaving and that the position you are accepting perhaps fits to your personal preferences or career goal. As a common courtesy be sure to mention your two week notice and specifically state your last day of employment. At the end, be sure to thank the employer for the opportunity to work at the company.

When to send one?

When resigning, it is common courtesy to give the employer two weeks notice. A resignation letter will signify your last few weeks. This is a professional letter stating the end of your employment regardless of whether had a positive or negative experience.

Dont forget...
To keep the letter positive and do not mention anything negative or disparaging about the company, your job responsibilities, your supervisor, or anyone in the company. This letter will be included in your employment file and could be shared with potential future employers. Therefore, it should be professional and polite.

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Example of a

Resignation Letter
Your Name Address Phone Number E-Mail Address Date Name of Company Contact Title Company Name/ Organization Address City, State, Zip

Te m

a te pl

Dear Mr., Mrs., Ms. __________________; INTRODUCTION/ BODY OF THE LETTER Start out the letter with a statement and an effective date of resignation. If possible have an explantion for your reisgnation. Also discuss positive aspects of your current employer or work experience. You can also discuss your willingness in making your leave a smooth transition. Make sure not to make any promises you cant keep. CLOSING In the last paragraph, thank the employer for the opportunitity to have worked there. Sincerely, Remember to sign your name here. Your Name (Typed)

Sandy Student 2010 Elac Avenue South Gate, CA 90280 (323) 327-6200 s.student@yahoo.com

July 6, 2009 Ms. Carla Career Office Manager Counseling R Us 987 Teacher Way Los Angeles, CA 90036

Ex

ple m

Dear Ms. Career;

This is to notify you that I am resigning from Counseling R Us as the Administrative Assistant. Please accept this letter as my formal notice of resignation, effective on July 20, 2009. If I can be of any assistance before my resignation, please let me know. Thank you for providing me with this opportunity and valuable job experience.
Sincerely, Sandy Student Sandy Student

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Helpful Websites
Career Information (Majors/ Occupations/ Salary Range)
Career Search http://careerclues.org http://missingmajor.com http://www.californiarealitycheck.com/ http://www.acinet.org/acinet Hot Jobs with an Associates Degree http://www.whodouwant2b.com/ EDD-Labor Market Info http://www.labormarketinfo.edd.ca.gov/

Job Fair Tips

http://www.collegegrad.com/jobsearch/Job-Fair-Success/ http://jobsearchtech.about.com/od/jobfair10/l/aa070102.htm http://www.employmentguide.com/careeradvice/Job_Fair_Advice.html

Interviewing skills
http://www.cvtips.com/job_interview.html

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Salary negotiation
http://content.monster.com/articles/3483/16797/1/home.aspx http://content.monster.com/articles/3483/17248/1/home.aspx http://www.quintcareers.com/salary_counter_proposal.html

Thank You Letters

http://jobsearch.about.com/od/thankyouletters/a/blthank.htm http://jobsearch.about.com/od/thankyouletters/a/thankyouletters.htm http://www.quintcareers.com/sample_thank-you_letters.html http://www.quintcareers.com/sample_thank-you_letters.html http://www.susanireland.com/thankyouletters.htm http://www.damngood.com/ready/exmpl/thank-you.html

Tips for after the job

http://content.monster.com/articles/3483/18563/1/home.aspx

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