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IV. The common quality management systems: 1.
Total quality management-TQM: TQM stands for Total Quality Management, is a management method of organizations, orient, focus on quality based on participation of all members to bring long-term success through the satisfaction of the customers and benefit of all members in company and social. TQM is a useful method to combine all the effort of quality developments, quality maintenances and quality improvements of many groups in organization to marketing, apply science and technology, produce and supply services to completely economic satisfy customer needs. Basic characteristics of TQM: 1. Aware: clearly determine role, position of TQM in business, methods which are used to test and assess product quality. 2. Commit: Commitment of leaders, levels of management and all of the staff in persistently pursuing programs and targets of quality, turn them into the most sacred thing to everyone when thinking about work. 3. Organize: Put right one into right place, clearly delineate responsibilities of individuals. 4. Measure: evaluate quantitation of improvements, complete quality as well as costs of non-quality activities. 5. Quality planning: Set targets, quality requirements, requirements of applying the elements of quality systems. 6. Quality setting: set works, products and services, links marketing to operational functions. 7. Quality management system: construct policy of quality, methods, procedures and processes to manage the processes of activities of business. 8. Using statistical methods: monitoring the processes and operation of quality systems. 9. Organize quality groups: as mainly elements of TQM to improve and complete the quality of work and product. 10. The group cooperation: is formed from trust, freely exchange opinions and the understanding of each member to general target and plan of business. 11. Educating and training: regularly educating and training to all members on awareness and skills of working. 12. Planning on implement TQM: based on researches of TQM applying manual, planning the perform of each section of TQM to adapt, step by step access and proceed to apply all TQM. 1. ISO standards ISO stands for International Organization for Standardization, an organization founded on 1937, has its headquarters in Geneva, Switzerland. ISO 9000 is s a family of standards related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders
ISO 9000 including: . ISO 9000: quality management- guide and selection. .ISO 9001: quality management- requirements for quality assurance of the system. .ISO 9004: quality management- effective improvement guide, quality management. .ISO 19011: assess quality and environment management guide. 2. The Six Sigma: Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction and profit increase). Benefits of Six Sigma: . Decrease the cost of production: with the greatly reduction of defect rate, company can remove the waste of material and using inefficient labors related to defects. This will reduce the selling cost per product unit, so the benefits will significantly rise. . Decrease the cost of management: with the greatly reduction of defect rate, doing the process improvements so that same defects will not recurrence, company can reduce the time of average and high management spent to solve the arising issues because of the high rate of defect. This will also help management spend more time to do other more value activities. . Increase customers satisfaction: customers satisfaction not only helps reduce the risk of orders termination from customer but also increase the potential of bigger orders from customer. This means bringing back more greatly revenue to company. .Decrease the cycle time: this is an advantage selling for customers who want to get the product quick. .Delivery on time: A common problem of many manufacturing private business in Viet Nam is a very high rate of late delivery. Oscillations can be removed in a Six Sigma project including deliverys time oscillation. So, Six Sigma can be used to guarantee the steady delivery on time. .Easier on expanding production. .Higher expectation: By targeting to 3,4/millions errors ability, company can set higher expectations. This can lead company to higher achievements by decreasing complacencies. .Positive changes in organizations culture: The successes of Six Sigma also contribute the increasing of proud of all member in company.

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IV. The common quality management systems: 1.

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