Opm 101 Chapter 1

Chapter 1 - Introduction to Operations Management
Operations Management
by
R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010
Wiley 2010
Learning Objectives

Define and explain OM Explain the role of OM in business Describe the decisions that operations managers make Describe the differences between service and manufacturing operations Identify major historical developments in OM
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Learning Objectives cont

Identify current trends in OM Describe the flow of information between OM and other business functions
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Operations Management is:

The business function responsible for planning, coordinating, and
controlling the resources needed to

produce products and services for a
company
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Operations Management is:

A management function An organizations core function
In every organization whether Service

or Manufacturing, profit or Not for profit
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Typical Organization Chart
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What is Role of OM?
OM Transforms inputs to outputs
Inputs are resources such as
People, Material, and Money
Outputs are goods and services
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OMs Transformation Process
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OMs Transformation Role
To add value
Increase product value at each stage Value added is the net increase between output product value and input material value
Provide an efficient transformation
Efficiency means performing activities well for least
possible cost
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Manufacturers vs Service Organizations
Services:
Intangible product Product cannot be inventoried High customer contact Short response time Labor intensive
Manufacturers:
Tangible product Product is inventoried Low customer contact Longer response time Capital intensive
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Similarities for Service/Manufacturers

Both use technology Both have quality, productivity, & response issues Both must forecast demand Both can have capacity, layout, and location issues Both have customers, suppliers, scheduling and staffing issues
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Service vs Manufacturing

Manufacturing often provides services Services often provides tangible goods Some organizations are a blend of service/manufacturing/quasimanufacturing Quasi-Manufacturing (QM) organizations QM characteristics include
Low customer contact & Capital Intensive

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Growth of the Service Sector
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Service sector growing to 50-80% of nonfarm jobs Global competitiveness Demands for higher quality Huge technology changes Time based competition Work force diversity
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OM Decisions
All organizations make decisions and follow a similar path
First decisions very broad Strategic decisions
Strategic Decisions set the direction for the entire company; they are broad in scope and long-term in nature
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OM Decisions
Following decisions focus on specifics Tactical decision
Tactical decisions: focus on specific day-to-day issues like resource needs, schedules, & quantities to produce are frequent
Strategic decisions less frequent Tactical and Strategic decisions must align
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OM Decisions
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Plan of Book-Chapters link to Types of OM Decisions
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Historical Development of OM

Industrial revolution Scientific management Human relations movement Management science Computer age Environmental Issues JIT & TQM*
Late 1700s Early 1900s 1930s-60s 1940s-60s 1960s 1970s 1980s
*JIT= Just in Time, TQM= Total Quality Management

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Historical Development cont

Reengineering Global competition Flexibility Time-Based Competition Supply chain Management Electronic Commerce Outsourcing & flattening of world
1990s 1980s 1990s 1990s 1990s 2000s 2000s
For long-run success, companies must place much importance on their operations
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Todays OM Environment
Customers demand better quality, greater speed, and lower costs Companies implementing lean system concepts a total systems approach to efficient operations Recognized need to better manage information using ERP and CRM systems Increased cross-functional decision making
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OM in Practice
OM has the most diverse organizational function Manages the transformation process OM has many faces and names such as;
V. P. operations, Director of supply chains, Manufacturing manager Plant manger, Quality specialists, etc.
All business functions need information from OM in order to perform their tasks
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Business Information Flow
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OM Across the Organization
Most businesses are supported by the functions of operations, marketing, and finance The major functional areas must interact to achieve the organization goals
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OM Across the Organization cont

Marketing is not fully able to meet customer needs if they do not understand what operations can produce Finance cannot judge the need for capital investments if they do not understand operations concepts and needs Information systems enables the information flow throughout the organization Human resources must understand job requirements and worker skills Accounting needs to consider inventory management, capacity information, and labor standards
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Chapter 1 Highlights
OM is the business function that is responsible for managing and coordinating the resources needed to produce a companys products and services. The role of OM is to transform organizational inputs into companys products or services outputs OM is responsible for a wide range of decisions, ranging from strategic to tactical. Organizations can be divided into manufacturing and service organizations, which differ in the tangibility of the product or service
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Chapter 1 Highlights cont
Many historical milestones have shaped OM. Some of these are the Industrial Revolution, scientific management, the human relations movement, management science, and the computer age OM is highly important function in todays dynamic business environment. Among the trends with significant impact are just-in-time, TQM, reengineering, flexibility, time-based competition, SCM, global marketplace, and environmental issues OM works closely with all other business functions
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The End
Copyright 2010 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in Section 117 of the 1976 United State Copyright Act without the express written permission of the copyright owner is unlawful. Request for further information should be addressed to the Permissions Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, caused by the use of these programs or from the use of the information contained herein.
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Chapter 1 - Introduction to Operations Management

R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010

Learning Objectives cont

Operations Management is:

controlling the resources needed to

Operations Management is:

A management function An organizations core function

In every organization whether Service

Typical Organization Chart

What is Role of OM?

OM Transforms inputs to outputs

Inputs are resources such as

People, Material, and Money

Outputs are goods and services

OMs Transformation Process

OMs Transformation Role

Provide an efficient transformation

Efficiency means performing activities well for least

Manufacturers vs Service Organizations

Similarities for Service/Manufacturers

Low customer contact & Capital Intensive

Growth of the Service Sector

All organizations make decisions and follow a similar path

First decisions very broad Strategic decisions

Following decisions focus on specifics Tactical decision

Plan of Book-Chapters link to Types of OM Decisions

Late 1700s Early 1900s 1930s-60s 1940s-60s 1960s 1970s 1980s

*JIT= Just in Time, TQM= Total Quality Management

Historical Development cont

1990s 1980s 1990s 1990s 1990s 2000s 2000s

Business Information Flow

OM Across the Organization

OM Across the Organization cont

Chapter 1 Highlights cont

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