Grand Hyatt - 1

Presented By MR CARL MONTEIRO
HYATT BRANDS
OWNER OF HYATT HOTELS CORPORATION LTD: MR JAY PRITZKER PRESIDENT ,CEO AND DIRECTOR OF HYATT HOTELS MR MARK HOPLAMAZIAN
HEAD QUARTERS:
HYATT HOTEL CORPORATION GLOBAL HEAD QUARTERS HYATT CENTRE 71 SOUTH WACKER DRIVE CHICAGO LLINOIS 60606 USA
GRAND HYATT ,MUMBAI

The Grand Hyatt, Mumbai is an Architectural Excellence. Spread over 12 Acres of Landscaped Gardens and water features. This property is owned by Mr Arun Saraf owner of Juniper Hotels Pvt. Ltd.
The Grand Hyatt Mumbai is situated off Western Express Highway 10Kms from International Airport. This Property consists of a Luxurious 547 Rooms and well equipped 147 Residential Suites. It has been awarded the Best Luxury Hotel in India at the Business Destinations Travel Awards 2013. Grand Hyatt Mumbai is Grand in Every sense of the word.
MANAGEMENT
The following people are behind the success of grand hyatt mumbai
They are the people who make the tough decisions that effect the company in major ways
MR DAVID MANSFIELD GENERAL MANAGER
MS BRITTA LEICK MILDE AREA/HOTEL MANAGER
DIRECTOR OF ROOMS
MR GOPINATH GOPALAN
DIRECTOR OF FOOD & BEVERAGE SERVICE
MR VIJAYAN GANGADHARAN
EXECUTIVE CHEF
CHEF JEAN CHRISTOPHE FIESCHI
Departments Trained in:

Food And Beverage Service Front Office Food Production ( Kitchen) House Keeping
FOOD AND BEVERAGE SERVICE

FIFTY FIVE EAST CELINI
SOMA
LOBBY LOUNGE
CHINA HOUSE
CHINA HOUSE LOUNGE
THE BAR
GOURMET STORE
Things learnt IN fooD &BEVERAGE SERVICE:

Table and Buffet setup. Tea Coffee Service. Food pickup and Replenishment. Serving the guest. Escorting the Guest to the table. Clearing the back area . Wiping of Glasses, plates and cutleries. Setting up and closing of restaurant.
FRONT OFFICE
The Different sections of front office includes: 1. FRONT DESK 5.BUSINESS CENTER 2. GUEST SERVICE CENTRE 3. BELL DESK 4. GRAND CLUB
Front office is the an important department of the hotel.

The main function of this department is to give warm welcome to the guest It helps to create good image in front of the guest. This is the first department where guest comes in contact with. This also includes sub departments like Reservation, Bell desk, and Travel desk concierge. It also provides some facilities like concierge service to the guest.
Thing learnt at guest service centre:
Things learnt in front office To update a Reg card. Escorting the guest to his room. Assisting guests with their Luggage. To take a check in and check out process.
To issue Luggage. To Hail a cab for the Guest. Distributing news paper according to guest preference. To issue car docket for parking.
FOOD PRODUCTION (Kitchen)

In a metropolis city like Mumbai, people are known to relish eating at well known restaurants. GRAND HYATT MUMBAI as always is blessed with great and legendary Chefs who lead the whole kitchen team in a successful way towards guest satisfaction.
Different Kitchens in the Property:

Restaurant Kitchens Banquet Kitchen Pastry and Bakery Kitchen
Things Learnt in Kitchen as below: To work safely and effectively. To keep the work area clean. To always respect the uniform by keeping it tidy. Finding new ways and being innovative in presentation of dish. Maintaining hygienic standards at all times and fulfilling guest demands.
HOUSE KEEPING
Housekeeping is responsible for cleaning and maintaining hotel premises which include public area, guest rooms, lobby, swimming pool area etc. generally this department is not visible to the guest. It works for guest satisfaction through keeping the environment clean and hygiene.
Things learnt in House Keeping:
Bed Making. To Give turn down service. To do a runners job. To service a room. Mini Bar Refilling. Cleaning of renovated rooms. Blowing of rooms. Placing amenities in renovated rooms. Different chemicals used to clean the rooms and to remove the stains.
OTHER FACILITIES AND SERVICES

Business Centre 24 Hours Room Service 24 Hours Manager of Duty Shopping Plaza Christian Georgio Hair and Beauty Salon Kids Play Area and Baby Sitting service Doctor on call , Associated with Asian Heart Hospital 24 Hrs Laundry and Dry Cleaning service Club Oasis Fitness and SPA In Room Broadband High Speed Internet Access and data Ports etc.
Programes used in grand hyatt

Micros Hfele Dialock (Electronic Locking System) Knowcross Triton (Call Management System) Scala 5.1 (Materials Management System)
Thank you

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Presented By MR CARL MONTEIRO

GRAND HYATT ,MUMBAI

MR DAVID MANSFIELD GENERAL MANAGER

MS BRITTA LEICK MILDE AREA/HOTEL MANAGER

DIRECTOR OF FOOD & BEVERAGE SERVICE

CHEF JEAN CHRISTOPHE FIESCHI

Departments Trained in:

FOOD AND BEVERAGE SERVICE

CHINA HOUSE LOUNGE

Things learnt IN fooD &BEVERAGE SERVICE:

Front office is the an important department of the hotel.

Thing learnt at guest service centre:

FOOD PRODUCTION (Kitchen)

Different Kitchens in the Property:

Things learnt in House Keeping:

OTHER FACILITIES AND SERVICES

Programes used in grand hyatt

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