Consumer Behaviour
Consumer Behaviour
Consumer Behaviour
APPROACHES
CARDINALIST APPROACH : Utility can be measured in subjective terms
or it is quantifiable.
Total Utility
10
0
0
Pints of
Beer
0
1
2
3
4
5
6
7
TU MU
0
10
18
24
28
30
30
29
10
8
6
4
2
0
-1
Utility
Economists use the term utility to describe the satisfaction or
enjoyment derived from the consumption of a good or service. If
we assume that consumers act rationally, this means they will
choose between different goods and services so as to maximize
total satisfaction or total utility.
Consumers will take into consideration
How much satisfaction they get from buying and then consuming
an extra unit of a good or service
The price that they have to pay to make this purchase
The satisfaction derived from consuming alternative products
The prices of alternatives goods and services
Experiment 2
Consumers go shopping with Rs 2500 in hand each
Measure of satisfaction (UTILS)
Items Available
Price
Cons 1
Cons 2
Branded Jeans
Herbal cosmetics
Pizzas
Fancy Watches
Hamburgers
AJewellery
1000
200
150
500
100
500
Assumptions
The principle of equi-marginal utility is based on the following assumptions:
(a) The wants of a consumer remain unchanged.
(b) He has a fixed income.Marginal utility of money is constant
(c) The prices of all goods are given and known to a consumer.
(d) He is one of the many buyers in the sense that he is powerless to alter the
market price.
(e) He can spend his income in small amounts.
(f) He acts rationally in the sense that he want maximum satisfaction
(g) Utility is measured cardinally. This means that utility, or use of a good,
can be expressed in terms of units or utils. This utility is not only comparable
but also quantifiable.
A good example of this is the behaviour of consumers who attend showings of a new
film to a cinema. Their reaction to a film will often determine how many other people
choose to pay to watch the same film. Consumer feedback may be more significant than
any amount of hype and advertising before a film is released
.
Another good example is the feedback of consumers who visit a local restaurant or
feedback from people who have stayed at a particular holiday resort. Their experiences
may exert a significant influence on the preferences and choices of other consumers. It is
little wonder that many successful firms trace some of their success at their willingness
and ability to respond pro-actively to consumer feedback.
mu1
mu2
mu3
p3
q1 q2
q3
q1
q2
q3
Therefore when price of good falls consumer will buy more of the good
To equate marginal utility to lower price. Hence the inverse relationship
Between price & quantity
ILLUSTRATION
1)
ASSUME THAT UTILITY CAN BE MEASURED IN RS. FROM THE UTILITY SCHEDULE
GIVEN BELOW.FINO HOW MANY COKES THE CONSUMER WOULD CONSUME AT THE
PRICE OF RS. 9 PER COKE.
COKES
1
2
3
4
5
TOTAL UTILITY
30
45
54
59
59
MU
0
15
9
5
0
A CONSUMER HAS AN INCOME OF RS. 19 FOR A WEEK. HE WOULD LIKE TO SPENO ALL
THE RS. 19 ON THREE GOODS X, Y & Z. PRICES OF X, Y & Z ARE RS. 5, RS. 3 AND RS. 1.
THE MARGINAL UTILITY SCHEDULE IS SHOWN BELOW.
UNITS
MARGINAL
UTLITIES
MuX
MuY
MuZ
Px
Py
Pz
30
18
25
15
20
15
1.33
GOOD - X
GOOD - Y
GOOD - Z
TOTAL
QTY
2
2
3
X
x
x
x
PRICE
5
3
1
= EXPENDITURE
=
10
=
6
=
3
19
4 x 5 = 20
3x3= 9
5 x 1= 5
34
A FAMILY HAS A MONTHLY BUDGET OF RS. 340 FOR CHEESE, FISH AND HEAT PREVAILING
PRICES ARE RS. 20/ KG CHEESE , RS. 40/KG FISH AND RS. 50/ KG MEAT.
UTILITY SCHEDULE IS SHOWN BELOW
CONS
CHEESE
FISH
MEAT
70
130
170
205
230
250
260
1
2
3
4
5
6
7
80
160
210
250
285
315
335
160
290
410
510
590
650
680
170 +
CHEESE
MU
MU/ P
MU
MU / P
MU
MU / P
70
60
40
35
25
20
10
80
80
50
40
35
30
20
2. 0
2. 0
1. 25
1. 00
0. 875
0. 75
0. 5
160
130
120
100
80
60
30
3. 2
2. 60
2. 40
2. 00
1. 60
1. 20
0. 6
160
3. 5
3. 0
2. 0
1. 75
1. 21
1. 00
0. 5
+
510 = 840
FISH
MEAT
CONSUMER SURPLUS
Consumers surplus is defined as the difference between what a
Consumer is willing to pay and what we actually pays.
p
A
PP
ILLUSTRATION
p1
p2
r1 r2
q1 q2
APPLICATION
D
Consumers
N surplus
p1
p0
A
E
Producers
surplus
q1
ASSUMPTIONS
RATIONALITY
ORDINALITY
DIMINISHING MRS
CONSISTENCY & TRANSITIVITY OF CHOICE,
Qy
F
dy
MRSxy
MRS<1
2
1
0.5
G
H I
dx
IC1
6
4
2
Qx
2
10
BUDGET 10
A Y/Py
LINE
8
SLOPE=-OA/OB= -Y/Py/Y/Px
=-Px/Py
Assume Y = Rs 10
Px = 1, Py =1 then budget
line will be as depicted
4
2
0
B
10
Y/Px
Fall in price of x
A`
Fall in price of y
B
Y/py`
Y/py
B`
Rise in income
INDIFFERENCE MAP
Qy
IC3
IC2
IC1
Qx
Qy
Py
CONSUMER EQUILIBRIUM
IC3
IC2
IC1
Px
Qx
6
5
4
3
2
1
MRS=1
1 2 3 4 5
2. Two IC
Curves do not
intertsect
1 2 3
Qy
A
B
MRS>1
IC2
IC1
4 5 6
3. IC curve is downward
sloping
P
R
B
O
Qx
10
Some exceptionsQy
SUBSTITUTES
COMPLEMENTS
6
4
2
2 4
Qy
6 8 10
Qx
Only Y is consumed
D
Qy
Either X or Y is
consumed
D
K
Qx
Qx
Qy
Only X is consumed
Qx
INCOME EFFECT
A2
A1
A
e2
e
e1
ICC
IC3
IC2
IC1
B
B1
B2
Price effect
Pcc
IC3
IC2
IC1
x B1
B1
B2
Q
A
C
e
e2
e1
IC2
IC1
x1 x2
B1
B
Price effect (xx2) = IE (x1x2) + SE (xx1)
SE
rises
IE
rises
PE
rises
falls
falls
falls
rises
falls
falls
e2
e1
IC3
IC2
IC1
x1 x2
B1
B
Price effect (xx2) = IE (x1x2) + SE (xx1)
Pcc
OA/OB=Y/Y/px
=px
IC3
IC2
IC1
Price
p1
p2
p3
x B1
B1
B2
d1
d2
d3
D
Quantity
GOVERNMENT POLICIES
Income
Supplementary
income
A
Z
L
Cost of
subsidy
e3
e
e2
m
I2
I1
K
O
X1 X3
X2
B`
X
food
Critique
Can a consumer order his preferences as precisely and rationally
As the theory implies?
Can the effect of advertising, of past behaviour(habit),of
Interdependence of consumer preferences be ignored?
Does this theory establish the shape of an IC curve or is it just
assumed?
CONCLUSION
Why do we study consumer behaviour indepth?
Answer lies in the fact that market demand is a summation
Of individual demand hence the examination of the behaviour of
the consumer which in turn derives the individual demand curve
Becomes important for a business manger to plan/alter production