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    Housekeeping Personnel

    Uploaded by

    Nora Manapat
    The document describes several housekeeping roles at a hotel, including valet runner, laundry attendant, public area attendant, and room attendant. The valet runner assists guests by unpacking and packing luggage, cleaning shoes, running errands, and making travel arrangements. The laundry attendant issues and sorts linens and uniforms, performs laundry duties like washing and repairs, and handles billing. The public area attendant cleans and maintains public spaces like lobbies and restrooms. The room attendant cleans guest rooms, replenishes supplies, reports issues, and provides turn-down service.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Housekeeping Personnel

    Uploaded by

    Nora Manapat
    194 views16 pages
    The document describes several housekeeping roles at a hotel, including valet runner, laundry attendant, public area attendant, and room attendant. The valet runner assists guests by unpacking and packing luggage, cleaning shoes, running errands, and making travel arrangements. The laundry attendant issues and sorts linens and uniforms, performs laundry duties like washing and repairs, and handles billing. The public area attendant cleans and maintains public spaces like lobbies and restrooms. The room attendant cleans guest rooms, replenishes supplies, reports issues, and provides turn-down service.

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    Housekeeping Personnel

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    The document describes several housekeeping roles at a hotel, including valet runner, laundry attendant, public area attendant, and room attendant. The valet runner assists guests by unpacking and packing luggage, cleaning shoes, running errands, and making travel arrangements. The laundry attendant issues and sorts linens and uniforms, performs laundry duties like washing and repairs, and handles billing. The public area attendant cleans and maintains public spaces like lobbies and restrooms. The room attendant cleans guest rooms, replenishes supplies, reports issues, and provides turn-down service.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    194 views16 pages

    Housekeeping Personnel

    Uploaded by

    Nora Manapat
    The document describes several housekeeping roles at a hotel, including valet runner, laundry attendant, public area attendant, and room attendant. The valet runner assists guests by unpacking and packing luggage, cleaning shoes, running errands, and making travel arrangements. The laundry attendant issues and sorts linens and uniforms, performs laundry duties like washing and repairs, and handles billing. The public area attendant cleans and maintains public spaces like lobbies and restrooms. The room attendant cleans guest rooms, replenishes supplies, reports issues, and provides turn-down service.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 16

    HOUSEKEEPIN

    G PERSONNEL

    Valet Runner:Valet Service


    POSITION SUMMARY:
    The valet runner offers valet services under
    the housekeeping department. He ensures
    that all the guests needs are met, including
    unpacking and packing clothes, cleaning and
    polishing shoes, etc. He can also be asked to
    run errands for the guests.

    Valet Runner
    DUTIES AND RESPONSIBILITIES:
    Services can include, but are not limited to:
    Professionally and confidentially communicating
    Perform unpacking /packing guest luggage
    Cleaning and polishing shoes
    Check guest laundry and dry cleaning needs
    Repairing of clothes and other guest belongings

    Valet Runner
    DUTIES AND RESPONSIBILITIES:
    Organising guest activities and needs such as
    secretarial duties, restaurant bookings, car hire,
    tours, specified purchases of gifts or other items
    Provision of concierge function such as;
    Recommendations for dining and shopping

    Valet Runner
    DUTIES AND RESPONSIBILITIES:
    Suggestions for transport and sight-seeing
    Options for tourism and leisure activities
    Acquisition of personal services
    Making, altering or confirming travel
    arrangements.

    Laundry Attendant:
    Laundry Linen and
    Guest Clothes

    Laundry Attendant:
    POSITION SUMMARY:
    The role of thelaundry attendantis to
    issue uniforms and linen to staff according
    to systems and procedures laid down by the
    hotel management. Also takes inventory
    and control movement of soiled, damaged
    and fresh linen and uniforms.

    Laundry Attendant:
    DUTIES AND RESPONSIBILITIES:
    Issue linens and uniforms
    Check and count laundry items
    Sort laundry items for washing,pressing or
    dry cleaning
    Tag laundry items

    Laundry Attendant:
    DUTIES AND RESPONSIBILITIES:
    Check laundry items for stains and/or
    damage
    Perform necessary repairs
    Perform appropriate laundering process

    Laundry Attendant:
    DUTIES AND RESPONSIBILITIES:
    Perform correct packaging of laundered
    items
    Arrange the charging of the guest account
    and produce any necessary records.

    Public Area Attendant:


    Clean Premises, Facilities
    and Equipment

    Public Area Attendant:


    POSITION SUMMARY:
    Thepublic area attendantkeeps all
    lobbies and public facilities (such as lobby
    restrooms, telephone area, the front desk,
    and offices) in a neat and clean condition.

    Room Attendant:
    Clean and Prepare Rooms
    for Incoming Guests

    Room Attendant:
    POSITION SUMMARY:
    Theroom attendantperforms
    routine duties in cleaning and
    servicing of guest rooms and baths

    Room Attendant:
    DUTIES AND RESPONSIBILITIES:
    Clean and store cleaning equipment properly
    Clean room according to operational standards
    Check operational readiness of all items
    Replenish guest supplies and room equipment

    Room Attendant:
    DUTIES AND RESPONSIBILITIES:
    Report room defects and damaged items
    Report suspicious items and situations
    Handle lost and found items
    Provide turn- down service

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