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    D48291GC10 - 04 - Client Configuration

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    LakshmiNarayana Puttamchetty
    D48291GC10 – 04 - Client Configuration

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    D48291GC10 - 04 - Client Configuration

    Uploaded by

    LakshmiNarayana Puttamchetty
    71 views13 pages
    D48291GC10 – 04 - Client Configuration

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    D48291GC10 – 04 - Client Configuration

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    D48291GC10 – 04 - Client Configuration

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    71 views13 pages

    D48291GC10 - 04 - Client Configuration

    Uploaded by

    LakshmiNarayana Puttamchetty
    D48291GC10 – 04 - Client Configuration

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 13

    4

    D48291GC10 ORACLE Utilities Customer Care &


    Billing Configuration Ed 1

    Module 04 Client Configuration

    Copyright 2008, Oracle. All rights reserved.

    Objectives

    After completing this Client Configuration module, you


    should be able to:
    Understand the browser versions supported.
    Understand the browser settings used for CC&B.
    Understand the server settings that affect the browser.

    4-2

    Copyright 2008, Oracle. All rights reserved.

    CC&B Browser Versions

    Browser Client using Microsoft Internet Explorer as per


    Installation Guide.
    Wintel platforms supported only
    CC&B supports Microsoft supported platforms only.
    Microsoft removes support, Oracle Utilities removes
    support

    Browser User Interface (BUI) is a combination of HTML,


    Javascript and AJAX.
    No ActiveX or Java components in base product
    installation.
    You can add them if you wish (e.g. CTI/IVR integration)

    4-3

    Copyright 2008, Oracle. All rights reserved.

    Internet Explorer Browser Settings


    Cache settings need to be
    Every visit to the page or
    Automatically
    Per-session cookies (not
    stored) need to be enabled.
    HTTP 1.1 required
    Java scripting needs to be
    enabled.
    Popup blockers need to allow
    popups CC&B.
    You may want to:

    Disable Standard Button


    bar.

    Disable Address Bar

    4-4

    Copyright 2008, Oracle. All rights reserved.

    Caching
    Automatically
    Data

    Web Application Server

    Every Visit to The Page


    Screen Definition, Data + Graphics

    Web Application Server

    4-5

    Copyright 2008, Oracle. All rights reserved.

    Specifying the URL

    The URL for Customer Care & Billing is:


    http://<machine>:<yourPort>/SPLApp/cis.jsp

    Alternatives:
    Typed in browser Address Bar.
    Set in browser settings as the default web page.
    Set as a shortcut in Windows.
    There are options on the URL to alter the default
    configuration.

    4-6

    Copyright 2008, Oracle. All rights reserved.

    Disabling the IE toolbar

    It is possible to shut off the toolbar and Address bar


    when starting CC&B
    Useful to maximize display area
    Useful to avoid confusion with IE Toolbar

    Must embed JavaScript within HTML page.


    Sample exists in under "Enter Customer Care & Billing
    (1024)"

    4-7

    Copyright 2008, Oracle. All rights reserved.

    Jumping to specific pages

    To start the product on a specific page use URL:


    http://<machine>:<port>/cis.jsp?location=<navigationKey>

    Where <navigationKey> = Screen name to jump to.


    For example:

    http://<server>:<port>/cis.jsp?location=accountMaint

    To start on a page with an object loaded then use URL:


    http://<server>:<port>/cis.jsp?
    location=<navigationkey>&<key>=<value>

    Where <navigationKey> = Screen name to jump to.


    <key> = Object to specify as key
    <value> = Valid Value for key
    For example:
    http://<server>:<port>/cis.jsp?
    location=accountMaint&ACCT_ID=010596870

    4-8

    Complex keys are supported by using the & to delimit


    the fields.

    Copyright 2008, Oracle. All rights reserved.

    Server Settings for Browser

    maxAge Number of seconds text is cached on Internet


    Explorer. Default: 28800
    maxAgeI Number of seconds graphics is cached on
    Internet Explorer. Default: 28800
    disableUIPageCompression Whether compression is
    disabled between Client and Server. Default: false
    We will cover these in the subsequent modules.

    4-9

    Copyright 2008, Oracle. All rights reserved.

    Summary

    In this Client Configuration module, you should have


    learned how to:
    Understand the browser versions supported.
    Understand the browser settings used for CC&B.
    Understand the server settings that affect the browser.

    4 - 10

    Copyright 2008, Oracle. All rights reserved.

    Any Questions?

    4 - 11

    Q&
    A
    Copyright 2008, Oracle. All rights reserved.

    4 - 12

    Copyright 2008, Oracle. All rights reserved.

    4 - 13

    Copyright 2008, Oracle. All rights reserved.

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