Present Condition of Agent Banking in Bangladesh

Present condition of agent
banking in Bangladesh
Presented By:
Md. Asiful Hasan
ID: 1787
Md. Joynul Abedin
ID: 1804
Parvej Chowdhury
ID: 1805
Diponkar Bhowmik
ID: 1806
Kazi Mahedi Hasan
ID: 1808
Agent Banking
Providing
limited scale
banking service
To
underprivileged
people
Through
authorized
agent
Tools & Equipment
Computer
Internet
POS Machine
Machine
Bio-metric
The Mechanism of Agent Banking
Objectives
To find out
Present condition of agent banking in Bangladesh.
The prospects of agent banking in Bangladesh.
Challenges are being faced by the customers, agents

and banks.
Customer satisfaction and acceptance of this service.
Global Scenario of Agent Banking

Countries
Year
Countries
Year
Brazil
2000
Mexico
2009
Peru
2005
Kenya
2009
Bolivia
2006
Venezuela
2009
Columbia
2006
Argentina
2010
India
2006
Malaysia
2012
Ecuador
2008
Bangladesh
2013
The adoption of Agent banking by different countries
Total number of agents in

different countries
Formulation of agent banking in

Bangladesh
Banks Name
Bank Asia
Inauguration of
Operation
December 2013
DBBL
January 2015
Al-Arafah Islami Bank

Limited
June 2015
SIBL
October 25, 2015
Standard Chartered Bank
June 2015
Modhumoti Bank Limited
July 1, 2015
NRB Commercial Bank
June 2015
Agrani Bank Limited
May 17, 2016
Mutual Trust Bank Limited
June 6, 2016
Target
Market
Women
Low-income households
Rural and remote
households
Credit Invisible
Small and micro
businesses
Customers transitioning
from informal to formal
status.
Market Shares in terms of customer

accounts
Key Informant Interface

Sample Contribution
DBBL
Bank Asia
46%
54%
Gender
Male
Female
13%
87%
Primary Data:
Agents
Sub-agents
Customers of agent
banking
Employees of the banks
Employees of the agents
Secondary Data:
Internet
Newspaper, articles and
papers
Research and Findings

Occupation
Education
Post Grad; 5%
Graduation; 13%
Student; 9%
Households; 7%
Below SSC; 46%
HSC; 15%
Govt. job holder; 1%

Private job Holder; 18%
Labor; 1%
SSC; 21%
Businessman; 65%
Income Level
66
45
30
17
6
<15000
15000-25000 25000-35000 35000-55000
>55000
Monthly Frequency of Transaction

Times
above 40 times 1
30-40 times 1
20-30 times
10-20 times
5-10 times
1-5 times
Amount
32
above 100k
22
80k-100k
35
60k-80k 1
97
50k-60k
40k-50k
11
30k-40k
11
20k-30k
10k-20k
Below 10k
16
22
58
Others Banking Service Used

Distance
86
48
> 5 km
42
5
11
Mainstream Banking
1-5 km
NGO
Mobile Banking
20
Types of Account
<1 km
139
Fixed; 1%
Current; 18%
20
40
60
80
100
120
140
160
Savings; 81%
None
80
Customer Satisfaction
Recommendation
37
TO OTHERS
22
No; 13%
17
8
Yes; 87%
Frequently Used Services

163
64
41
35
44
12
4
0
Factors for Using Agent Banking

Factors
Factor rating
Security Concern
210
Cost
144
Perceived Ease of Use
264
Total
618
Problems of Agent Point
Incurring loss
Network problem
Electricity and internet

problem
Infrastructure problem
Trust issue of customer
trength
SWOT Analysis
Rules and procedures are easy to

follow.
More secure system due to biometric
verification.
Service points are near marginal
people.
Less operational expenditure.
Agents are from the local territory and
more customer friendly.
Reduction in transaction cost such as
traveling
by clients.
pportunity
Growing economy
Vast domestic market
To achieve growth and equity
Get rid of poverty
To increase the employment and
business opportunity
To bring more transparency in the
system
Latent demand
Weakness
Less trustworthy to the customer.

Lack of promotional activities.
Lack of customer awareness.
Insufficient infrastructure and coverage
ICT platforms and sharing arrangements
are inadequate.
Training lag of agent
Electricity and Server system failure
Inadequate internet service
hreat
Threat of robbery is high

The bank charges high fees for this
service, adding substantially to the costs
of agents
very difficult to ensure agent banking
systems work in the very remote areas
Recommendation
GAINING CUSTOMER TRUST

PROPER TRAINING OF AGENTS
INCREASE TRANSACTION LIMIT
OPERATING ALL KINDS OF AGENT BANKING SERVICES
PROPER ADVERTISING, SEMINAR AND EVENTS
DISCUSSION WITH THE CUSTOMERS ABOUT
INFORMATION AND IDEAS OF AGENT BANKING
THANK YOU

Present Condition of Agent Banking in Bangladesh

Uploaded by

Copyright:

Available Formats

Present Condition of Agent Banking in Bangladesh

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Present Condition of Agent Banking in Bangladesh

Uploaded by

Copyright:

Available Formats

Present condition of agent

Md. Asiful Hasan

Md. Joynul Abedin

Kazi Mahedi Hasan

Tools & Equipment

The Mechanism of Agent Banking

Present condition of agent banking in Bangladesh.

The prospects of agent banking in Bangladesh.

Challenges are being faced by the customers, agents

Customer satisfaction and acceptance of this service.

Global Scenario of Agent Banking

The adoption of Agent banking by different countries

Total number of agents in

Formulation of agent banking in

Al-Arafah Islami Bank

October 25, 2015

Standard Chartered Bank

Modhumoti Bank Limited

NRB Commercial Bank

Agrani Bank Limited

May 17, 2016

Mutual Trust Bank Limited

Market Shares in terms of customer

Key Informant Interface

Research and Findings

Govt. job holder; 1%

15000-25000 25000-35000 35000-55000

Monthly Frequency of Transaction

Others Banking Service Used

Frequently Used Services

Factors for Using Agent Banking

Perceived Ease of Use

Problems of Agent Point

Electricity and internet

Trust issue of customer

Rules and procedures are easy to

Less trustworthy to the customer.

Threat of robbery is high

GAINING CUSTOMER TRUST

You might also like