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    Spark Batteries

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    Swapnil Parekh
    The Spark Batteries Ltd. is facing problems providing the desired 98% service level to customers. The manual system does not provide required service information. There are also minor quality issues with onsite service engineers. Spark Batteries needs a cross-functional information system to manage service inventory, product information, service history and patterns to improve customer satisfaction and achieve 98% service levels. The system should generate reports on service provided, future service needs, inventory levels and service engineer performance.

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    Spark Batteries

    Uploaded by

    Swapnil Parekh
    103 views8 pages
    The Spark Batteries Ltd. is facing problems providing the desired 98% service level to customers. The manual system does not provide required service information. There are also minor quality issues with onsite service engineers. Spark Batteries needs a cross-functional information system to manage service inventory, product information, service history and patterns to improve customer satisfaction and achieve 98% service levels. The system should generate reports on service provided, future service needs, inventory levels and service engineer performance.

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    Spark batteries.pptx

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    The Spark Batteries Ltd. is facing problems providing the desired 98% service level to customers. The manual system does not provide required service information. There are also minor quality issues with onsite service engineers. Spark Batteries needs a cross-functional information system to manage service inventory, product information, service history and patterns to improve customer satisfaction and achieve 98% service levels. The system should generate reports on service provided, future service needs, inventory levels and service engineer performance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    103 views8 pages

    Spark Batteries

    Uploaded by

    Swapnil Parekh
    The Spark Batteries Ltd. is facing problems providing the desired 98% service level to customers. The manual system does not provide required service information. There are also minor quality issues with onsite service engineers. Spark Batteries needs a cross-functional information system to manage service inventory, product information, service history and patterns to improve customer satisfaction and achieve 98% service levels. The system should generate reports on service provided, future service needs, inventory levels and service engineer performance.

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    CASE STUDY ON

    THE SPARK BATTERIES LTD.

    SUBMITTED BY
    SUCHITRA RAVI
    IMRAN KHAN.A
    NEEMA MADHAV PRASAD
    VENGATA DURGA PRASAD
    1. PROBLEMS BEING FACED BY SPARK BATTERIES?

    SPARK BATTERIES ARE NOT ABLE TO PROVIDE THE


    DESIRED 98% SERVICE LEVELTO THE CUSTOMERS.
    THE CUSTOMERS ARE NOT SATISFIED WITH THE
    SERVICE PROVIDED BY SPARK BATTERIES.
    THE MANUAL SYSTEM THEY ARE USING AT PRESENT
    DOES NOT PROVIDE REQUIRED INFORMATION
    DURING SERVICE.
    THERE IS A MINOR PROBLEM WITH THE QUALITY OF
    SERVICE PROVIDED BY ONSITE SERVICE ENGINEERS
    AS IS NOT SATISFACTORY.
    MANAGING SERVICE GOODS INVENTORY.
    2. WHAT KIND OF INFORMATION SYSTEM WOULD
    SBL NEED?
    SBL MUST INSTALL A CROSS FUNCTIONAL
    INFORMATION SYSTEM.
    CROSS FUNCTIONAL SYSTEM MUST CONTAIN AREAS
    LIKE OPERATION,PROCESS CONTROL, MANAGEMENT
    AND TRANSACTION.
    ALL THESE FIELDS MUST BE INTERLINKED AS ALL PLAY
    AN MAJOR ROLE IN THE SERVICE PATTERN OF THE
    SBL.
    3. WHAT KIND OF INFORMATION THEY SHOULD
    MANAGE TO ACHIEVE THE SERVICE LEVEL OF
    98% ?
    SBL MUST GATHER ALL THE DATAS ABOUT THE
    PRODUCT DELIVEREDTO THE CUSTOMER.
    THE INFORMATION SYSTEM OF SBL MUST GENERATE
    THOROUGH INFORMATION ABOUT THE PRODUCT
    SERVICED OR GOING TO SERVICED.
    THE IS MUST BE EFFICIENT ENOUGH TO GENERATE
    AUTOMATIC SERVICE PATTERN TO THE SERVICE
    ENGINEERS ABOUT THE PRODUCT.
    THE MUST START A NEW CUSTOMER CARE TO TAKE
    UP ALL THE SERVICE CALLS AND RESPOND ASAP.
    4. TYPE OF DATA SBL MUST CAPTURE AND MANAGE
    AT SALES OFFICE LEVEL AND SERVICE WORK
    SHOP LEVEL?
    SALES OFFICE LEVEL
    DETAILS ABOUT THE SALES OF PRODUCT.
    NEXT DUE BATTERY CHANGE/SALE TO THE
    PRODUCT(FOR INVERTORS).
    DETAILED INFORMATION ABOUT THE HAPPENING IN
    THE SERVICE WORKSHOP
    SERVICE WORKSHOP LEVEL
    HISTORY OF SERVICE PROVIDED.
    HISTORY OF THE FAULTS IN THE PRODUCT AND
    SERVICE PROVIDED FOR THE SAME.
    GENERATE DATA FOR THE NEXT SERVICE DUE.
    5. AS A SERVICE MANAGER , SUGGUST THE VARIOUS
    OUTPUTS THAT YOU REQUIRE THE SYSTEM TO
    GENERATE ?
    INVENTORY LEVEL OF THE SERVICE GOODS.
    SERVICE PROVIDED FOR THE PRODUCT AND FAILURE
    PATTERN.
    OUTPUTS TO MANAGE/SERVICETHE BATTERIES
    WORK PATTERN FOR SERVICE ENGINEERS BASED ON
    THE SERVICE CALLS.
    OUTPUT ON THE WEEKLY/MONTHY SALES AND THE
    SERVICE PROVIDED TO THE PRODUCT TO STUDY THE
    MARKET AND WORK TOWARDS IT.
    6. AS A SERVICE MANAGER , SUGGUST THE VARIOUS
    REPORT THAT YOU REQUIRE THE SYSTEM TO
    GENERATE ?
    DETAILED REPORT ON THE SERVICE PROVIDED TO
    THE PRODUCT.
    GENERATED REPORT ON THE SERVICE THAT A
    PRODUCT REQUIRES IN FUTURE.
    QUALITY OF SERVICE PROVIDED BY THE SERVICE
    ENGINEERS ONSITE AND ON FREE SERVICE PERIOD.
    COMMON PRODUCT FAILURES FACED AND
    FORWARDING THE REPORT TO R&D DEPARTMENT TO
    REWORK ON THE PRODUCT.

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