CII-EXIM Bank Award For Business Excellence Model
CII-EXIM Bank Award For Business Excellence Model
CII-EXIM Bank Award For Business Excellence Model
100% 100%
World
Class
Won’t go the
distance
Contenders
Makeweights
50%
Promising
E C NA MR OF RE P
Punch-bags
System &
Strategy Activities Results
Process
Fix Problems
(Conformance)
Redesign Process
ISO 9000 focuses mainly on Activities and results, whereas the excellence
Enablers Results
The ENABLERS criteria are concerned with how results are being achieved.
The RESULTS criteria are concerned with what the organisation has achieved
and is achieving.
ASSESSMENT
1 5 9
Partnership and Society Results
Resources 6%
9% 4 8
equivalent %age.
Model Contents Structure
• The model’s 9 boxes, represent the criteria against which to
assess an organization’s progress towards excellence. Each
of the nine criteria has a definition, which explains the high
level meaning of that criterion.
• Similarly criterion
– 2 has 5, - 6 has 2,
– 3 has 5, - 7 has 2,
Wherever possible
- The performance of competitors
- The performance of “best in class” organisation
Results
Approach
Deployment
Assessment
Review
This logic states that an organisation needs to:
a culture of Excellence.
developed, implemented.
• Technology is managed
serviced
• Perception Measures
• Performance Indicators