This document provides guidance on using the FRISK model for employee performance improvement and documentation. FRISK stands for Facts, Rule, Impact, Suggestions/Directions for Improvement, and Knowledge. It describes using FRISK to communicate with employees about performance issues, provide suggestions for improvement, and create legally sufficient documentation that can be used in disciplinary cases if needed. It also provides examples of using the FRISK framework and describes when it should be applied in the progressive discipline process.
This document provides guidance on using the FRISK model for employee performance improvement and documentation. FRISK stands for Facts, Rule, Impact, Suggestions/Directions for Improvement, and Knowledge. It describes using FRISK to communicate with employees about performance issues, provide suggestions for improvement, and create legally sufficient documentation that can be used in disciplinary cases if needed. It also provides examples of using the FRISK framework and describes when it should be applied in the progressive discipline process.
This document provides guidance on using the FRISK model for employee performance improvement and documentation. FRISK stands for Facts, Rule, Impact, Suggestions/Directions for Improvement, and Knowledge. It describes using FRISK to communicate with employees about performance issues, provide suggestions for improvement, and create legally sufficient documentation that can be used in disciplinary cases if needed. It also provides examples of using the FRISK framework and describes when it should be applied in the progressive discipline process.
This document provides guidance on using the FRISK model for employee performance improvement and documentation. FRISK stands for Facts, Rule, Impact, Suggestions/Directions for Improvement, and Knowledge. It describes using FRISK to communicate with employees about performance issues, provide suggestions for improvement, and create legally sufficient documentation that can be used in disciplinary cases if needed. It also provides examples of using the FRISK framework and describes when it should be applied in the progressive discipline process.
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FRISK TRAINING
PLNU SCHOOL OF EDUCATION
GEL 607 PROFESSIONAL LEARNING AND GROWTH LEADERSHIP WHY FRISK?
• The FRISK model was developed by Steven J.
Andelson of Atkinson, Andelson, Loya, Ruud & Romo. ● The main purpose of the FRISK model is to improve employee performance through direct, honest, and constructive communication. WHY FRISK?
• However, if the employee does not improve and,
as a last resort, disciplinary action is necessary, the model includes the elements for legally sufficient documentation. It is our primary source of evidence to support management’s burden of proof in disciplinary cases. FRISK F= Facts R= Rule I= Impact S= Suggestions/Directions for Improvement K= Knowledge FRISK F (Fact) What did the employee do? R (Rule) What should the employee have done? I (Impact) What was the impact or possible impact of the employee’s conduct on the district? S (Suggestion) When and what do you want the employee to do to improve performance in the future? What will happen if there is no improvement? K (Knowledge) Does the employee have knowledge of personnel file rights required by Education Code Section 44031, and applicable labor contract provisions? WEINGARTEN RIGHTS
Remember….. before conducting an
investigatory conference with an employee which could result in discipline, inform the employee of his right to representation at the conference. FACTS- WHAT DID THE EMPLOYEE DO? • Clearly pinpoint the specific conduct deemed deficient. • Describe the specific conduct in complete and explicit terms avoiding unnecessary technical language. • Avoid factual errors FACTS- A principal having concerns about a teacher’s incomplete lesson plan, inadequate assessment of student work , and poor student control SEPARATELY DESCRIBES AND DOCUMENTS EACH PERFORMANCE DEFICIENCY. FACTS - EXAMPLE Incomplete lesson plans- “Your lesson plans that I reviewed on March 12, 2018 were incomplete. You did not provide enough information for a substitute to continue your planned curriculum. For example, several periods were unplanned or lacked an identified objective or learning level for a specific activity.” FACTS - EXAMPLE
Inadequate assessment of student work-
“You have not assessed students’ performance and achievement with well-defined criteria. For example, on April 6, 2018, you gave your 7th grade students an essay test. Several students received a grade of D; however, you did not support the grade with detailed analysis. You merely remarked the essays were ‘not very interesting.” FACTS - EXAMPLE
Poor student control-
“During a classroom observation on February 27, 2018, while reviewing a grammar quiz, you failed to maintain control of your class. For example, four students were passing notes to each other and laughing, two students were openly texting on their cell phones, and three students were throwing erasers.” RULE- WHAT SHOULD THE EMPLOYEE HAVE DONE? The “rule” represents the standard, authority, direction, mandate or expectation that the employee is required to follow. • District Policies or Administrative Regulations • Collective bargaining agreement (contract) • Job descriptions • Employee handbook • Adopted Curriculum Standards • Prior Administrative announcements • Generally accepted practice or expectation IMPACT- WHAT IS THE IMPACT OR POSSIBLE IMPACT OF THE EMPLOYEE’S CONDUCT ON THE DISTRICT?
“Impact” is important to establish the
CONNECTION between the employee’s deficient conduct and its negative impact on the school district-which may involve students, employees, parents or property. IMPACT- As a general rule, in documenting the negative impact of unsatisfactory employee performance, the evaluator should state facts which show: • Adverse impact or possible adverse impact of the employees conduct on the efficient operations of the district, school, and/or educational process. • Adverse impact or possible adverse impact of the employees conduct on students, other employees and/or parents. • The degree of public notoriety resulting from the employee’s conduct that impairs or is likely to impair the employee’s effectiveness to do the job. IMPACT-EXAMPLE Example 1: “Your failure to provide supervision during your scheduled yard duty and bus duty assignments has resulted in injury to students involved in a scuffle in your supervision area.”
Example 2: “Your belligerent attitude toward
students as reflected in your sarcastic and demeaning notes and rude comments during class have had an adverse impact on your teaching effectiveness, which has resulted in student and parent complaints.” SUGGESTIONS/DIRECTIVES- WHAT SHOULD THE EMPLOYEE DO TO IMPROVE PERFORMANCE?
• You have previously told the employee what
happened and what should have happened, and you have connected the employee’s conduct to the job. • Now you are identifying what must be done to correct the employee’s deficient performance and are providing suggestions/offers of assistance for improvement. SUGGESTIONS/DIRECTIVES-WHAT SHOULD THE EMPLOYEE DO TO IMPROVE PERFORMANCE?
• Provide directions on proper conduct or level of
performance expected to be followed in the future; and • Provide suggestions, recommendations, or directives to assist employees in meeting these requirements. SUGGESTIONS/DIRECTIVES- DRAFTING CLEAR COMMANDS • The test for determining a clear and unequivocal command is that it must not leave room for the employee’s own interpretation.
• A statement that implicitly gives an employee the
option of not obeying is not a clear and unequivocal command. SUGGESTIONS/DIRECTIVES Examples- “Effective immediately, you will fulfill your responsibility of providing supervision as assigned on the duty schedule. To assist you with this, I will provide an additional copy of the supervision duty schedule and will personally review it with you.” SUGGESTIONS/DIRECTIVES Example- “Effective immediately, you will maintain proper control in your classroom ensuring that all students are engaged in learning and free from distractions. To assist you with this, I will provide release time with a coach who will work with you on classroom management strategies. Additionally, I will make more frequent visits to your classroom to observe your classroom setting and to ensure that you are following this directive.” KNOWLEDGE • Does employee have knowledge of document (letter of reprimand, conference summary, etc.) being placed in personnel file? • Employee should be informed of right to add a response which should be attached to the letter. KNOWLEDGE Example- •“A copy of this letter will be placed in your personnel file after 10 days. You may prepare a response which will be attached to this letter.” •(To be initialed by employee) “I acknowledge receipt of a copy of this letter on ________.” WHEN TO DOCUMENT The FRISK model can be used for various types of documents to record unsatisfactory employee performance including. The type of document should be determined by the following progressive discipline process guide: • oral warning/conference summary • written warning • letter of reprimand • unsatisfactory evaluation • suspension without pay • dismissal WHEN TO DOCUMENT As a general rule, when uncertain as to which progressive discipline step to apply, confer with your HR Director. RULES REGARDING INVESTIGATIONS • Weingarten In 1975, the United States Supreme Court in the case of NLRB v. J. Weingarten, Inc. 420 U.S. 251 (1975) upheld a National Labor Relations Board (NLRB) decision that employees have a right to union representation at investigatory interviews These rights have become known as the Weingarten Rights. CONFERENCES • Employees are entitled to representation at investigatory meetings. • Your FRISK conference, where the FRISK document is presented to the employee, will be conducted in a separate meeting following your investigatory meeting. • Again, these should be separate! SCENARIO 1 • The following scenario will take you through the FRISK steps and represents how a document, such as a conference summary, would be developed. • This is what follows a meeting or investigation. • These scenarios are based upon actual incidents. SCENARIO: FACT It was reported to me and confirmed by you that, during the past week, you placed a mousetrap in the candy dish on your desk in an attempt to “catch” the student or students responsible for stealing candy from your candy dish. SCENARIO: RULE Staff and students are not permitted to bring mousetraps into the classroom or anywhere on the school site. You are expected to maintain a safe classroom environment. SCENARIO: IMPACT • Your actions could have resulted in injury to a student or fellow staff member. • Furthermore, your actions could have resulted in legal action against you and the District. • Your actions could have resulted in negative publicity to the District. SCENARIO: SUGGESTION/DIRECTIVE • You are directed to maintain a safe and orderly classroom free from dangerous objects and weapons. • You are directed to consult administration when you need assistance in dealing with student discipline issues. SCENARIO: KNOWLEDGE • A copy of this letter will be placed in your personnel file after ten days. • You may file a response which will be attached to this letter. SCENARIO 2 • The following scenario took place at an elementary school site. SCENARIO 2: FACT A student reported the following: You have regularly brought your personal laptop computer to school and worked from it at your desk. Tabs on your computer were visible to students and read, “Free Porn,” “Live Chat,” “Sex Show,” and “Hidden Camera.” SCENARIO 2: FACT - CONTINUED
An investigation was conducted and the findings
support this allegation. During the investigation, you denied visiting the named internet sites. You stated your District issued device was not working so you brought your personal laptop from home to work from. SCENARIO 2: RULE • The normal procedure for addressing instructional technology needs is to report it to your administrator. • Viewing porn while on duty at work and in the presence of children is inappropriate and potentially criminal. • This behavior violates board policy on professional conduct. SCENARIO 2: IMPACT- This activity conducted during instructional time impacted students, staff, and parents inasmuch as: 1. Students were deprived of valuable instruction and supervision, 2. Parents and administration have cause to question your character and ability to carry out the duties of a teacher, 3. You potentially brought unwanted notoriety and liability to the District. SCENARIO 2: SUGGESTIONS/DIRECTIVES 1. Review the Districts Acceptable User Policy. 2. Report any instructional technology needs to your site administrator. 3. Do not bring your personal laptop computer from home for any reason. 4. Maximize your use of instructional time. 5. Conduct yourself in a professional manner at all times. SCENARIO 2: KNOWLEDGE A copy of this document will be placed in your personnel file after 10 days. You may prepare a response which will be attached to this document. Your signature acknowledges receipt of this document. SITE FILES Site files concerning an employee’s performance are typically kept to: • Make record of oral warnings • Preserve written warnings/conference summaries • Record preliminary information • Hold complaints filed against an employee pending an investigation and disposition FRISK TEMPLATES: Use the FRISK model for: • conference summaries • warning letters Work with your HR Director when employee discipline rises to the level of letters of reprimand. SCENARIOS • You will be provided a scenario which requires an intervention from you, the site principal. • Using the steps of the FRISK process, write up a conference summary. • Conduct a conference with your employee.