Mbmi 12 Marketing Management: Course Instructor: DR - Sundara Bala Murugan.P

MBMI 12
MARKETING MANAGEMENT
Course Instructor:
Dr.Sundara Bala Murugan.P
Introduction to marketing
scope of marketing , core marketing concepts,
new marketing realities,
production concept, product concept, selling concept, marketing

concept, Relationship Marketing,
Integrated Marketing Performance Marketing,
new 4P’s
Why Marketing……
Marketing’s broader importance extends to society as a whole.
Marketing has helped introduce and gain acceptance of new products that have
eased or enriched people’s lives.
It can inspire enhancements in existing products as marketers innovate to improve

their position in the marketplace.
Successful marketing builds demand for products and services, which, in turn,
creates jobs.
Scope of Marketing
What Is Marketing?
What Is Marketed?
Who Markets?
Marketing:
typically seen as the task of creating, promoting, and
delivering goods and services to consumers and businesses.
Marketing is about identifying and meeting human and social needs.
“meeting needs profitably”

Definition of Marketing Management
• Philip Kotler - “Marketing is Social & Managerial process by which Individuals &
Groups obtain what they Need and Want through Creating, Offering and
Exchanging products of the Value other”
• Peter Drucker - Marketing is a social process by which individuals and groups

obtain what they need and want through creating offering, and freely exchanging
products and services of value with others. For a managerial definition, marketing
has often been described as “the art of selling products
• The American Marketing Association (AMA) - Marketing is the process of

planning and executing the conception, pricing, promotion, & distribution of
ideas, goods, & services to create exchanges that satisfy individual and
organizational goals.
6
marketing management
The art and science of choosing target markets and getting, keeping,and
growing customers through creating, delivering, and communicating
superior customer value.
What Is Marketed?
Marketers market 10 main types of entities
Goods Places
Services Properties
Events Organizations
Experiences Information
Persons Ideas
Who Markets?
A marketer is someone who seeks a response—attention, a purchase, a
vote, a donation—from another party, called the prospect. If two parties
are seeking to sell something to each other, we call them both marketers.
A market was a physical place where buyers and sellers gathered to

buy and sell goods.
Economists describe a market as a collection of buyers and sellers
who transact over a particular product or product class
Marketers use the term market to cover various groupings of
customers.
Core Marketing Concepts
Needs, Wants, and Demands
Target Markets, Positioning, and Segmentation
Offerings and Brands
Value and Satisfaction
Marketing Channels
Supply Chain
Competition
Marketing Environment
The Core Concepts of Marketing
Products Value, cost,

Needs, wants, Exchange &
(goods, &
& demands transactions
Services, Ideas) satisfaction
Marketers & Relationships

Markets
prospects & networks
Needs, Wants, and Demands
• Needs are the basic human requirements such as for air, food, water,
clothing, and shelter. Humans also have strong needs for recreation,
education, and entertainment.
• These needs become wants when they are directed to specific objects
that might satisfy the need.
• Demands are wants for specific products backed by an ability to pay.

Target Markets, Positioning, and Segmentation
• Marketers start by dividing the market into segments.
• Identify and profile distinct groups of buyers who might prefer or

require varying product and service mixes by examining demographic,
psychographic, and behavioral differences among buyers.
Offerings and Brands
• Companies address customer needs by putting forth a value proposition,
a set of benefits that satisfy those needs.
The intangible value proposition is made physical by an offering, which

can be a combination of products, services, information, and experiences.
• A brand is an offering from a known source.

Value and Satisfaction
chooses the offerings – perceives - value,
Value is calculated as, sum of the tangible and intangible benefits and costs
• Value, a central marketing concept, is primarily a combination of quality,

service, and price (qsp), called the customer value triad.
• Value perceptions increase with quality and service but decrease with price.
• Satisfaction reflects a person’s judgment of a product’s perceived

performance in relationship to expectations.
Marketing Channels
the marketer uses three kinds of marketing channels:
• Communication channels deliver and receive messages from target
buyers
• Distribution channels to display, sell, or deliver the physical product

or service(s) to the buyer or user
• To carry out transactions with potential buyers, the marketer also uses
service channels
Marketers clearly face a design challenge in choosing the best mix of

communication, distribution, and service channels for their offerings.
Supply Chain
 is a longer channel stretching from raw materials to components to
finished products carried to final buyers.
Competition
 Competition includes all the actual and potential rival offerings and
substitutes a buyer might consider.
Marketing Environment
consists of the task environment and the broad environment.
• The task environment includes the actors(persons) engaged in
producing, distributing, and promoting the offering.
• The broad environment consists of six components: demographic

environment, economic environment,social-cultural environment,
natural environment, technological environment, and political- legal
environment.
New Marketing Realities
The marketplace isn’t what it used to be, It is dramatically different
from what it was even 10 years ago.
Societal Forces
Company Capabilities
Major Societal Forces
Network information technology
Retail transformation
Globalization
Disintermediation
Deregulation
Consumer buying power
Privatization
Consumer information
Heightened competition
Consumer participation
Industry convergence
Consumer resistance
New Company Capabilities
Marketers can use the Internet as a powerful information and sales channel.
Marketers can collect fuller and richer information about markets,

customers, prospects, and competitors.
Marketers can tap into social media to amplify their brand message
Marketers can facilitate and speed external communication among

customers.
Marketers can send ads, coupons, samples, and information to customers
who have requested them or given the company permission to send them.
Marketers can reach consumers on the move with mobile marketing.
Companies can make and sell individually differentiated goods
Companies can improve purchasing, recruiting, training, and internal

and external communications.
Companies can facilitate and speed up internal communication among

their employees by using the Internet as a private intranet.
Companies can improve their cost efficiency by skillful use of the

Internet.
The Production Concept
One of the oldest concepts in business.
Consumers prefer products that are widely available and inexpensive.
Managers concentrate on achieving high production efficiency, low
costs, and mass distribution.
Marketers also use the production concept when they want to expand
the market.
In an era when the demand for goods generally exceeded the supply,
the primary focus in business was to efficiently produce large
quantities of product.
Finding customers was viewed as a relatively minor function
The Product Concept
Consumers favour products offering the most quality, performance, or
innovative features.
Believed that, a better product will by itself reach the people to beat a
path to their success.
Note: A new or improved product will not necessarily be successful unless it’s
priced, distributed, advertised, and sold properly
The Selling Concept
• Firms with overcapacity aim to sell what they make, rather than make
what the market wants.
• It is practiced most aggressively with unsought goods.
• It assumes customers coaxed into buying a product not only won’t

return or bad-mouth it or complain to consumer organizations but
might even buy it again.
• Heavy reliance on promotional activity to sell the products the firm

wanted to make
The Marketing Concept
• emerged in the mid-1950s
• Customer-centered, Sense-and-Respond philosophy.
• The job is to find not the right customers for your products, but the
right products for your customers.
Relationship Marketing
Aims to build mutually satisfying long-term relationships with
key constituents in order to earn and retain their business.
Relationship Marketing can be said as, Marketing network,

consisting of the company and its supporting stakeholders—customers,
employees, suppliers, distributors, retailers, and others—with whom it
has built mutually profitable business relationships.
Attracting a new customer may cost five times as much as

retaining an existing one
Integrated Marketing
• The marketer devises marketing activities and assembles marketing
programs to create, communicate, and deliver value for consumers
such that “the whole is greater than the sum of its parts.”
• Two key themes are that (1) many different marketing activities can
create, communicate, and deliver value and (2) marketers should
design and implement any one marketing activity with all other
activities in mind.
Performance Marketing
Performance marketing requires understanding the financial and
nonfinancial returns to business and society from marketing activities
and programs.
Marketers are increasingly going beyond sales revenue
Examining the marketing scorecard and interpret what is

happening to market share, customer loss rate, customer satisfaction,
product quality, and other measures.
With consideration the legal, ethical, social, and environmental

effects of marketing activities and programs.
new 4P’s
People reflects, in part, internal marketing and the fact that employees are
critical to marketing success.
Processes reflects all the creativity, discipline, and structure brought to
marketing management.
Programs reflects all the firm’s consumer-directed activities. It
encompasses the old four P’s as well as a range of other marketing activities
that might not fit as neatly into the old view of marketing
performance Defined as, capture the range of possible outcome measures
that have financial and nonfinancial implications (profitability as well as
brand and customer equity), and implications beyond the company itself
(social responsibility, legal, ethical, and community related).
Reference:
Marketing Management - by Philip Kotler, and Kevin Lane Keller. 14th
edition. Publisher: Pearson Education India.

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MBMI 12

new marketing realities,

production concept, product concept, selling concept, marketing

Integrated Marketing Performance Marketing,

It can inspire enhancements in existing products as marketers innovate to improve

Marketing is about identifying and meeting human and social needs.

“meeting needs profitably”

• Peter Drucker - Marketing is a social process by which individuals and groups

• The American Marketing Association (AMA) - Marketing is the process of

Marketers market 10 main types of entities

A market was a physical place where buyers and sellers gathered to

Products Value, cost,

Marketers & Relationships

• Demands are wants for specific products backed by an ability to pay.

• Marketers start by dividing the market into segments.

• Identify and profile distinct groups of buyers who might prefer or

The intangible value proposition is made physical by an offering, which

• A brand is an offering from a known source.

• Value, a central marketing concept, is primarily a combination of quality,

• Satisfaction reflects a person’s judgment of a product’s perceived

• Distribution channels to display, sell, or deliver the physical product

Marketers clearly face a design challenge in choosing the best mix of

• The broad environment consists of six components: demographic

Marketers can collect fuller and richer information about markets,

Marketers can facilitate and speed external communication among

Companies can make and sell individually differentiated goods

Companies can improve purchasing, recruiting, training, and internal

Companies can facilitate and speed up internal communication among

Companies can improve their cost efficiency by skillful use of the

• It assumes customers coaxed into buying a product not only won’t

• Heavy reliance on promotional activity to sell the products the firm

Relationship Marketing can be said as, Marketing network,

Attracting a new customer may cost five times as much as

Examining the marketing scorecard and interpret what is

With consideration the legal, ethical, social, and environmental

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