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    Chapter3 How To Write A Business Letter

    Uploaded by

    Christopher Ferrer
    The document provides instructions on how to write a proper business letter, including the essential elements of the heading, inside address, salutation, body, closing, and signature. It explains how to set margins and format the spacing. The scenario describes a problem with a new iPhone purchase where the touch screen freezes, the internet doesn't work, and the battery life is poor, prompting the need to write an official business letter to Apple requesting a solution.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    Chapter3 How To Write A Business Letter

    Uploaded by

    Christopher Ferrer
    23 views23 pages
    The document provides instructions on how to write a proper business letter, including the essential elements of the heading, inside address, salutation, body, closing, and signature. It explains how to set margins and format the spacing. The scenario describes a problem with a new iPhone purchase where the touch screen freezes, the internet doesn't work, and the battery life is poor, prompting the need to write an official business letter to Apple requesting a solution.

    Original Description:

    tips on how to write a perfect business letter

    Original Title

    Chapter3 How to Write a Business Letter

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    The document provides instructions on how to write a proper business letter, including the essential elements of the heading, inside address, salutation, body, closing, and signature. It explains how to set margins and format the spacing. The scenario describes a problem with a new iPhone purchase where the touch screen freezes, the internet doesn't work, and the battery life is poor, prompting the need to write an official business letter to Apple requesting a solution.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    23 views23 pages

    Chapter3 How To Write A Business Letter

    Uploaded by

    Christopher Ferrer
    The document provides instructions on how to write a proper business letter, including the essential elements of the heading, inside address, salutation, body, closing, and signature. It explains how to set margins and format the spacing. The scenario describes a problem with a new iPhone purchase where the touch screen freezes, the internet doesn't work, and the battery life is poor, prompting the need to write an official business letter to Apple requesting a solution.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 23

    Chapter 3

    How to Write a Business Letter

    It’s so simple, even Homer can do it!


    The Business
    Letter
    There are essential elements to every
    business letter.
    These include:
    • The heading
    • The inside address
    • The salutation
    • The body
    • The closing
    • The signature

    Also, you must use the proper format


    for spacing and margins.
    1. Margins: the
    space around your
    letter.
    1. Go to “File.”
    2. Scroll down to
    “Page Set-Up”
    3. On the “Margins”
    Tab, Put “1-Inch”
    for the top, bottom,
    left, and right
    margins.
    (Notice that you don’t
    indent at all in a block
    style business letter)
    2. You need
    your own
    address.
    This part goes in
    the “heading”
    section.
    Underneath
    your address,
    put the date.

    Skip four lines.


    3. Put the
    address of the
    company or
    organization
    you are writing
    to in the “inside
    address”
    section.

    Double space.
    4. Salutation/Greeting
    Dear Ms. Smith
    (or whomever
    you are writing
    to)

    Double space.
    5. Body:
    State your
    purpose for
    writing this
    letter. Be
    formal and
    polite.
    You may or may
    not have more
    than one
    paragraph. If you
    do, between each
    paragraph, be
    sure to double
    space.
    6. Closing:

    Four spaces
    after the closing

    Then your name. In


    between the
    closing and your
    name, that is where
    you would sign
    your name.
    Scenario:
    The iPhone nano just came out, and of course, as
    one who keeps up with technology, you were the
    first in line at Best Buy to buy it (because who
    wants to pay and wait for shipping?).

    (will arrive ??)


    Problem: There are major
    glitches with your new iphone
    nano. Your awesome touch
    screen freezes every five
    seconds, the internet connection
    isn’t compatible with your
    wireless network at home and
    your battery life is non-existent.
    What do you do now??
    First, you attempt to call Apple’s toll-free
    customer service number.

    But we all know after an hour


    or more of waiting on the
    phone to talk to a service
    agent, we aren’t likely to get
    a real, live person to help us.
    Another way to get your frustrations
    heard is writing a letter –
    a BUSINESS LETTER.

    Don’t worry, it’s easier


    than you think!
    Let’s get started…
    First, consider your audience –
    who are you writing to?

    Friendly Letter:

    Friends Family
    The recipient is likely to
    be someone you know.
    Consider Pig’s letter to his
    girlfriend, Pigita:
    A business letter is more formal.
    Remember, you are writing to an
    organization, not a friend.
    What is TONE?
    the overall attitude a writer projects toward
    the reader and the subject matter.
    How do we create a FORMAL tone?
    Sentence structure, formality and specificity of
    vocabulary, and neatness all contribute to a
    letter's tone.
    Formal versus Informal:
    Compare the following conversations:
    Vanessa, your BFF since 6th grade, wants to
    know all about your date with Tommy last night.

    Vanessa: TELL me all about it!!


    Me: Okay, like, oh my goodness, he
    showed up with a dozen roses and took me
    to this bomb restaurant, and we totally
    hung out at the pier.
    Vanessa: Shut up!!
    Me: Serious!
    Now at dinner with your grandparents,
    they somehow found out about Tommy
    and want to know all about your date:
    Grandma: How was your date last night, dear?
    Me: It was delightful, Grandma. Tommy was a
    gentleman.
    Grandpa: Of course he would be – only the best
    for my granddaughter.
    Me: Tommy took me to Cheesecake Factory and
    then we went for a walk on the pier.
    Grandma: Well, isn’t that sweet!
    Purpose – why are you writing this letter?
    Your purpose is to ask the Apple
    corporation for help with the issues you
    are experiencing with their product.
    In your letter, you
    must address the
    issues and your
    desired solution.

    Be clear and concise


    about what you want.
    Do you want a replacement phone?
    Do you want a full refund?
    Do you expect compensation for the
    aggravation you’ve experienced?

    If so, say so!


    What to do:

    1. Draft your sample


    business letter.
    2. Follow the format we
    covered today in
    class. Use the
    handout as a guide.

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