Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 62 views

    306 CH 1

    Uploaded by

    Lou Anthony A. Calibo

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    306 CH 1

    Uploaded by

    Lou Anthony A. Calibo
    62 views11 pages

    Original Title

    306Ch1.ppt

    Copyright

    © © All Rights Reserved

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    62 views11 pages

    306 CH 1

    Uploaded by

    Lou Anthony A. Calibo

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    of 11

    Chapter 1 - Introduction to

    Operations Management

    Operations Management
    by

    R. Dan Reid & Nada R. Sanders


    2nd Edition © Wiley 2005

    PowerPoint Presentation by R.B. Clough - UNH

    © Wiley 2005 1
    What is Operations Management?
    The business function responsible for
    planning, coordinating, and
    controlling the resources needed to
    produce a company’s products and
    services

    © Wiley 2005 2
    Typical Organization Chart

    © Wiley 2005 3
    Business Information Flow

    © Wiley 2005 4
    OM’s Transformation Role

    © Wiley 2005 5
    Productivity

    Outputs
    P
    Inputs

    © Wiley 2005 6
    Differences between Manufacturers
    and Service Operations
     Services:  Manufacturers:
     Intangible product  Tangible product
     Service cannot be  Product can be
    inventoried inventoried
     High customer contact  Low customer contact
     Short response time  Longer response time
     Labor intensive  Capital intensive

    © Wiley 2005 7
    Service and Manufacturers
     All use technology
     Both have quality, productivity, & response
    issues
     All must forecast demand
     Each will have capacity, layout, and location
    issues
     All have customers and suppliers
     All have scheduling and staffing issues

    © Wiley 2005 8
    Trends in OM
     Service sector growing
    to 80% of non-farm
    jobs- See Figure 1-4
     Global operations
     Demands for higher
    quality
     Huge technology
    changes
     Time based competition

    © Wiley 2005 9
    OM Decisions

    © Wiley 2005 10
    Operations Management
    Decisions
     Strategic:  Tactical:
     Product/Service  Quality Control
    Design  Demand Forecasting
     Process Selection  Supply Chain
     Capacity Planning Management
     Facility Location  Production Planning
     Facility Layout  Inventory Control
     Job Design  Scheduling

    © Wiley 2005 11

    You might also like