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    Chapter 17

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    Sabilla Bella
    Communication involves encoding and decoding messages between a sender and receiver using symbols through various channels. There are two types of organizational communication - formal channels that follow the chain of command, and personal channels like gossip networks and written memos. Effective communication is open, uses various richness channels appropriately, and involves listening, persuasion, candor, and awareness of nonverbal cues. Modern workplace communication increasingly uses social media to share information among employees, customers, and partners.

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    Chapter 17

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    Sabilla Bella
    102 views9 pages
    Communication involves encoding and decoding messages between a sender and receiver using symbols through various channels. There are two types of organizational communication - formal channels that follow the chain of command, and personal channels like gossip networks and written memos. Effective communication is open, uses various richness channels appropriately, and involves listening, persuasion, candor, and awareness of nonverbal cues. Modern workplace communication increasingly uses social media to share information among employees, customers, and partners.

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    CHAPTER 17

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    Communication involves encoding and decoding messages between a sender and receiver using symbols through various channels. There are two types of organizational communication - formal channels that follow the chain of command, and personal channels like gossip networks and written memos. Effective communication is open, uses various richness channels appropriately, and involves listening, persuasion, candor, and awareness of nonverbal cues. Modern workplace communication increasingly uses social media to share information among employees, customers, and partners.

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    Download as pptx, pdf, or txt
    102 views9 pages

    Chapter 17

    Uploaded by

    Sabilla Bella
    Communication involves encoding and decoding messages between a sender and receiver using symbols through various channels. There are two types of organizational communication - formal channels that follow the chain of command, and personal channels like gossip networks and written memos. Effective communication is open, uses various richness channels appropriately, and involves listening, persuasion, candor, and awareness of nonverbal cues. Modern workplace communication increasingly uses social media to share information among employees, customers, and partners.

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    CHAPTER 17

    Communication
    COMMUNICATION IS THE MANAGERS JOB

    What is communication?
    Communication is the process by which information is exchanged and
    understood by two or more people, usually with the intent to influence or
    motivate behavior.
    1. A Model Of Communication
    The sender encodes the idea by selecting symbols with which to compose a
    message and selecting a communication channel.
    The receiver decodes the symbols to interpret the meaning of the message.
    COMMUNICATING AMONG PEOPLE

    Open Communication Climate


    Open communication means sharing all types of information throughout the
    organization, across functional and hierarchical boundaries.
    Two characteristics of effective communication:
    • Centralized network, team members must communicate through one
    individual to solve problems or make decisions.
    • Decentralized network, individuals can communicate freely with other team
    members. Members process information equally among themselves until
    mall agree on a decision.
    1. Communication Channels
    Channel richness is the amount of information that can be transmitted during a
    communication episode.
    A continuum of channel richness
    2. Communicating To Persuade And Influence Others
    Communication apprehension is an individuals level of fear or anxiety
    associated with interpersonal communication
    3. Communicating With Candor
    Communicating with candor means being direct, honest, and clear about what
    employees need to do to meet objectives, while also expressing respect for
    others and not making people feel slighted, controlled, or exploited
    4. Listening
    Listening involves the skill of grasping both facts and feelings to interpret a
    messages genuine meaning
    5. Nonverbal Communication
    Nonverbal communication means communicating through actions, gestures,
    facial expressions, and behavior rather than through words
    ORGANIZATIONAL COMMUNICATION
    1. Formal Communication Channels
    Formal communication channels are those that flow within the chain of
    command or task responsibility defined by the organization
    2. Personal Communication Channels
    Personal communication channels exist outside the formally authorized
    channels. Three important types of personal communication channels are:
    • Personal Networks
    Personal networking refers to the acquisition and cultivation of personal
    relationships that cross departmental, hierarchical, and even organizational
    boundaries
    • The Grapevine
    The grapevine carries workplace gossip, a dominant force in organization
    communication when formal channels are not functioning effectively
    • Written Communication
    Written communication skills are becoming increasingly important in todays
    collaborative workplace
    WORKPLACE COMMUNICATION
    1. Social Media
    Social media is a group of internet-based applications that allow the creation
    and exchange of user-generated content. Social media is reinventing how
    people in organizations communicate.
    Companies also use social media to build teams that solve problems faster,
    share information better among their employees and partners, and respond to
    busineess is embracing social media in big way.
    • Listening to Customers
    • Communicating to Customers
    • Connecting Employee

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