EFQM Excellence Model & Levels of Excellence: Learning Edge - July 05

EFQM Excellence
Model &
Levels of Excellence
Learning Edge - July 05

Agenda
• The EFQM Model reflected in
Levels of Excellence
• Examples of improving
results/performance from R4E
projects
• Examples of improving
results/performance from C2E
EFQM Levels of Excellence
Overview
•Based on the full EFQM model
•75 page submission in English
•Team of 4 - 8 International Assessors
• Consensus and full Site Visit
EQA • Enhanced Feedback
•Recognition at around 600+ points
•Based on the full EFQM Model

•50 page structured submission in the
Recognised local language or via workshop approach
for • 3 - 5 Assessors
• Consensus and basic Site Visit
Excellence
•Feedback Report at criteria level
•Recognition at 400+ points
• Based on the 9 criteria of the EFQM Model
•12 page SA summary + improvement plan
Committed to Excellence Two
• stage process, assessment and
site visit
• Supported by one Validator
• Recognition based on implementation
of an improvement plan (no points)
Main Objectives of the
scheme
• Provide clear milestones on the journey
to Excellence
• Maximise the number of organisations

applying the fundamental concepts &
principles of the EFQM Excellence Model
• Provide practical products and services

that help organisations improve
• Provide consistent, European-wide

recognition delivered by EFQM & its
National Partners
Common features of all
Levels
1. Based on
feedback
2. Delivered to a common standard
AND…
Common features of all
Levels
3. Based on the Model &
RADAR
The Model + R4E
The EFQM Excellence Model is
reflected in the Recognised for
Excellence process as follows:
• Assessment against the 32
criterion parts + RADAR
• Written feedback against the 9

criterion parts
• Must score above 400 points after

a site visit to be successful
Examples of R4E Improving
results/performance 1
• Public Sector Organisation - UK:
• Our assessment was good for Key
Performance Indicators but low for
others
• Assessment showed that although
highly focused on all Stakeholders in
our approaches, measurement was
not being undertaken to reinforce
this
• Measuring in all areas and getting
good feedback will help us with our
image and ensure we are focusing
on the right areas for stakeholders
• 2. Production Company - Poland:
• Preparing for the assessment was
motivating for our people and that
increased satisfaction, which in turn
has an impact on production
• The process for R4E asks
organisations to look at and describe
their processes, at the same time he
highlighted improvement
opportunities for us
• Achieving R4E increased our
standing & prestige in the context of
EU integration and as a group of well
managed European organisations
results/performance
• Telecom Services - Various:
• Assessment highlighted gaps in

Assessment and Review of
processes
• Projects were set up to review
performance including
benchmarking
• Improvements in process
performance led to improved Key
Performance Results
The Model + C2E
The EFQM Excellence Model is
reflected in the Committed to
Excellence process as follows:
• Assessment against the 9 criterion
parts
• Validation of improvements using
RADAR
• Written feedback for each
improvement action
• All three improvements must pass
a profile to be successful
The C2E Process
performance
internal
time
Analysis Execution Site visit

& & Follow-up
Action Plan of Action Plan 1 day
external
Version 1
Version 2
12 pages
12 pages
6 – 9 months
Examples of C2E Improving
• Service Company - Spain
• Action - to develop a set of job
specific training plans and
evaluation
• Improvement – understanding the
current state and implementing
training and development to cover
gaps
• Impact on Results – improved
people satisfaction and improved
performance because people are
better equipped to deliver targets
• 2. Telecoms Company – Czech
Republic
• Action – Develop and deliver a Data
Roadshow
• Improvement – Communicate to the
companies people on a wide basis
regarding products and services
available
• Impact on Results – improved
people satisfaction because they
had access to people through the
Roadshow they didn’t normally
see. Improved Key performance
results because of increased sales.
• 3. Government Organisation -
Belgium
• Action – Develop a performance
Management System
• Improvement – Changes in
reporting mean quantitative and
qualitative measures now required
• Impact on Results – improvement in
business planning leading to
improved overall management of
the organisation and consequently
on performance results
General Benefits of
applying the Model through
C2E
• Identification of Organisations
strengths and areas for improvement
assessed against the most widely
used management framework
• Structured process for identifying,
prioritising, documenting and
implementing improvement activity
• Feedback from external Validator on
the implementation of the projects
• Where successful, recognition
(logo’s, certificates, database entry
and newsletter mention)
General Benefits of
applying the Model through
R4E
• External identification/validation of
your Organisations strengths,
areas for improvement & score
profile by fully trained assessors
using a proven management
framework
• Written feedback helping you to
improve the quality of input to
your business planning process
• Where successful, recognition
(logo’s, certificates, database entry
& newsletter mention)

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EFQM Excellence

Learning Edge - July 05

•Based on the full EFQM Model

• Maximise the number of organisations

• Provide practical products and services

• Provide consistent, European-wide

2. Delivered to a common standard

• Written feedback against the 9

• Must score above 400 points after

• Assessment highlighted gaps in

Analysis Execution Site visit

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