John Michael D. Faller: Evaluation of Land Records Management in Denr Quezon

EVALUATION OF LAND RECORDS
MANAGEMENT IN DENR QUEZON
John Michael D. Faller

Bachelor of Science in Public Administration
Manuel S. Enverga University Foundation Inc.
RATIONALE
 The DENR through its Provincial Environment and Natural

Resources Office and Community Environment and Natural
Resources Office, provide various services to the general
public that concerns the environment which includes among
others, land conservation, land use and land registration.
 Any untitled public land which is to be first registered by its

owner, should file a free patent application and comply with
the requirements of DENR before its Original Certificate of
Title (OCT) can be issued to its owner. Such process of
documentation entails a long and detailed process which the
researcher would like to look into and see if there is a way
that this service of DENR can be improved for the benefit of
DENR’s clients.
STATEMENT OF THE PROBLEM
1. What
are the factors that hinder the clients in filing their free patent application in
DENR?
2. What is the profile of the client applying for free patent application as regards their:
2.1. age?
2.2. gender?
2.3. marital status?
2.4. family income?
2.5. educational background?
3. What kind of free patent application are the clients of DENR applying for?
4. What is the level of satisfaction do the clients of DENR experience when they apply
for free patent application?
5. Isthere a significant relationship between the profile of the respondents and their
level of satisfaction with the services of DENR on their free patent application?
6. What are the usual problems and issues that the clients of DENR encounter during the
application process of their free patent?
SCOPE AND LIMITATION
This study will focus on the satisfaction level of the

clients of DENR whom successfully filed an
application for issuance of free patent for their land
property. The target respondents for this study are
50 respondents whom successfully filed an
application within the area of jurisdiction of DENR
Quezon. A survey questionnaire about how they
perceive the quality of service they receive from
DENR through its PENRO and CENRO. This study
will adopt the customer service satisfaction
questionnaire of the Development Academy of the
Philippines that pertain to their clients’ level of
satisfaction on their services.
CONCEPTUAL FRAMEWORK
THEORETICAL FRAMEWORK
This study is anchored on the two theories of record management.
The first theory is Respect – des – fonds, which means respect of the
record creator. This first theory is about knowing that the office origin
when the record is created and knowing the original order and
organization on how the record was created and stored. (Chiwanza &
Mutongi, 2016)
The second theory is the record life cycle. Its basic concept is that
there are three phases of record progress which are: (1) a record is
created; (2) the record is used and maintained; and (3) the record is
disposition, either destroying it or by transferring it to national archives
as record of enduring value. (Chiwanza & Mutongi, 2016).
METHODOLOGY
Research Design
Descriptive design
Research Instrument
The research instrument that will be used in this study is a
survey questionnaire that is adapted from the Development
Academy of the Philippines (2012). The instrument will
specifically ask the respondents of this study about their
perception and beliefs on the kind or quality of service that they
receive from DENR when they begin to process their free patent
application. The questionnaire will specifically ask them as
regards process, personnel, equipment, overall
satisfaction, problems encountered and suggestions for
improvement of the process and the service in general.
METHODOLOGY
Data Gathering Procedure
The data will be gathered at the office of DENR-PENRO, Brgy.
Ibabang Iyam, Lucena City and at its four (4) offices of
DENR-CENRO located at Tayabas, Calauag, Catanauan
and Real, all in Quezon Province. The researcher will
conduct field work to each DENR-CENRO to interview the
respondents who have successfully filed a free patent
application. Likewise, the researcher can conduct survey in
PENRO for the respondents who are personally checking
the status of their applications.
Respondents
50 clients of DENR who have successfully filed their free
patent application
METHODOLOGY
Research Locale
DENR-PENRO, Brgy. Ibabang Iyam, Lucena City and at its
four (4) offices of DENR-CENRO located at Tayabas,
Calauag, Catanauan and Calauag, all in Quezon Province.
Data Analysis Plan

Percentage
Frequency Distribution
Pearson R Correlation
THANK YOU 

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EVALUATION OF LAND RECORDS

MANAGEMENT IN DENR QUEZON

John Michael D. Faller

 The DENR through its Provincial Environment and Natural

 Any untitled public land which is to be first registered by its

This study will focus on the satisfaction level of the

Data Analysis Plan

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