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    Managing Communications: Lecturer: Giorgi Molodini Student: Nika Sarukhanishvili

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    gio nefo
    The document discusses key aspects of managing communications, including: 1) It defines communication as the transfer of information between two people and emphasizes the importance of the receiver understanding the message as intended. 2) Barriers to effective communication include personal emotions, psychological distance, physical barriers, semantics issues like jargon or translation problems. 3) Good communication is bidirectional and includes listening skills. Downward communication from managers works best when sensitive to employee needs and allows for open dialogue. Upward communication allows employees to provide feedback but often faces issues like filtering or silence. 4) Overall effective communication in organizations requires planning, developing trust between parties, and guidelines like actively listening without distraction.

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    Managing Communications: Lecturer: Giorgi Molodini Student: Nika Sarukhanishvili

    Uploaded by

    gio nefo
    27 views20 pages
    The document discusses key aspects of managing communications, including: 1) It defines communication as the transfer of information between two people and emphasizes the importance of the receiver understanding the message as intended. 2) Barriers to effective communication include personal emotions, psychological distance, physical barriers, semantics issues like jargon or translation problems. 3) Good communication is bidirectional and includes listening skills. Downward communication from managers works best when sensitive to employee needs and allows for open dialogue. Upward communication allows employees to provide feedback but often faces issues like filtering or silence. 4) Overall effective communication in organizations requires planning, developing trust between parties, and guidelines like actively listening without distraction.

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    Managing-Communication

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    The document discusses key aspects of managing communications, including: 1) It defines communication as the transfer of information between two people and emphasizes the importance of the receiver understanding the message as intended. 2) Barriers to effective communication include personal emotions, psychological distance, physical barriers, semantics issues like jargon or translation problems. 3) Good communication is bidirectional and includes listening skills. Downward communication from managers works best when sensitive to employee needs and allows for open dialogue. Upward communication allows employees to provide feedback but often faces issues like filtering or silence. 4) Overall effective communication in organizations requires planning, developing trust between parties, and guidelines like actively listening without distraction.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    27 views20 pages

    Managing Communications: Lecturer: Giorgi Molodini Student: Nika Sarukhanishvili

    Uploaded by

    gio nefo
    The document discusses key aspects of managing communications, including: 1) It defines communication as the transfer of information between two people and emphasizes the importance of the receiver understanding the message as intended. 2) Barriers to effective communication include personal emotions, psychological distance, physical barriers, semantics issues like jargon or translation problems. 3) Good communication is bidirectional and includes listening skills. Downward communication from managers works best when sensitive to employee needs and allows for open dialogue. Upward communication allows employees to provide feedback but often faces issues like filtering or silence. 4) Overall effective communication in organizations requires planning, developing trust between parties, and guidelines like actively listening without distraction.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 20

    MANAGING

    COMMUNICATIONS

    Lecturer: Giorgi Molodini


    Student: Nika Sarukhanishvili
    Learning Objectives

    To understand:

    • The two-way communciation process


    • Barriers to communication
    • Factors leading to effective communciation
    • Downward and upwad communciations
    problems
    Introduction
    • Communication is ...
    an ever-present activity
    how people relate to one
    another and combine efforts
    necessary for the health of
    organization
    • Communication travels ...
    upward, downward, laterally
    Listening and humility are
    important parts of the
    communication process
    Communication Fundamentals
    Communication is the transfer
    of information understanding
    from one person to another
    person

    The goal is for


    receivers to
    understand the
    message as it was
    intended

    Two people are


    required
    Communication Fundamentals

    There is no communication until a message is ...


    • received
    • interpreted
    • understood
    The importance of communication

    Organizations cannot exist without


    • Coordination of work
    • Input to management
    • Instructions
    • Cooperation
    • Feelings and needs
    Every act of communication
    influences the organization is some
    way.
    • effective
    communication
    encourages better
    performance

    Open communication is
    better than restricted
    communication.
    • informed employee
    usually respond favorably
    • open-book management is
    open and transparent
    Managers ...

    • initiate communication and pass messages on;


    • interpret communications for employees;
    • need timely, useful information to
    make sound decisions;
    Two Way Communication Process
    Communication Barriers
    • Personal barriers – emotions, values, and poor
    listening
    • Psychological distance – emotional separation
    • Physical barriers – occurs in environment
    • Proxemics
    • Semantics

    • Jargon
    • Slang
    • Translation
    • Inference
    3 Communication symbols

    Words
    • Context provides meaning
    • Social cues – positive or negative bits of
    information that influence how people
    react to a communication

    Pictures
    • used to clarify word
    communication

    Action
    • known as nonverbal
    communication
    handshake, smile, facial reaction
    Non-Verbal Communication

    Key Points
    • Failure to act is
    a way of
    communicating
    • Actions speak
    louder than
    words
    • Credibility gaps
    cause
    problems
    • Body language
    provides
    Downward Communication
    Managers who communicate
    successfully are...

    • Sensitive to human needs


    • Open to
    true dialog
    with
    employees

    Flashy but often


    ineffective
    communication
    methods

    • Powerpoint
    Prerequisites
    • Develop a positive communication
    attitude
    • Get informed
    • Plan for communication
    • Develop trust

    Problems
    • Communication overload
    • Acceptance of communication-
    quality is preferable to quantity
    Communication Needs

    Job instruction – needed to


    undertake task appropriately

    Realistic job previews –


    giving of samples of
    organizational reality

    Performance feedback – helps them know what to do and


    how they are meeeting the goals

    News – fresh and timely farming out of information

    Social support – perception that they are cared for,


    esteemed and value
    Upward Communication

    A flow of communication from employees going to


    management

    Common Problems
    • Problems
    • Delay
    • Filtering
    • Silence
    • Need for a response
    • Distortion
    A policy stating what kind of
    information are desired to
    build better upward
    communication

    Upward Communication
    Practices:
    • Questioning
    • Listening
    • Employee meeting
    • Open-door policy
    • Management by walking
    around
    • Participation in social
    groups
    Guidelines for Effective Listening

    • Stop talking!
    • Put the talker at ease
    • Show that you want to
    listen
    • Remove the distraction
    • Emphasize with the talker
    • Be patient
    • Hold your temper
    • Ask relevant questions
    • Stop talking!
    Thanks For Your
    Attention

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