Human Relation and Organisational Behaviour

HUMAN RELATION AND
ORGANISATIONAL BEHAVIOUR
SIGNIFICANCE OF HUMAN RELATION
AND ORGANIZATIONAL
 Human relations are an integral process through which the
individual’s attitudes and work are combined or integrated.
 Purpose of human relations is to help in working more

effectively with other people in organizations.
 Production increases with a better social climate.
 Customer relations endeavors to promote, and increase the

contact between the business and the individuals in the
community.
 Establishing good consumer relations must also be considered
since the companies survival depends on its customers.
 Effective communication is vital especially in establishing

good human relationships.
 Communication refers to the process of conveying thoughts ,

ideas, information and facts by speech, writing etc.
 Workplace relationships provide a source of employee

motivation, which is important to maintaining productivity.
INDIVIDUAL IN ORGANIZATION
 The individuals play an important role in the functioning of the
organization. The members of an organization must be induced,
coerced or forced to participate in it.
 People participate in the organizations when they are going to gain

something out of them.
 The degree of their identification with the organization depends on

the nature and intensity of the motives for participating in them.
 The success of an organization depends not only on the proper

coordination and cooperation of its members but also on the
cooperation of others
MOTIVATION
 Motivation is the driving force that causes the flux from desire to will
in life.
 Motivation significantly influences productivity, and a high level of
motivation results in a higher level of productivity.
 Motivated employees will retain a high level of innovation while
producing higher quality work at a higher level of efficiency.
 Creating a motivating environment in your workplace produces happy
employees
KEEPING EMPLOYEES MOTIVATED

 Communicate with employees
 Reward strong performances
 Involve employees in decision making
 Offer training and development
 Define the employees' role
PERSONALITY AND CREATIVITY
PERSONALITY
 Personality is the particular combination of emotional, attitudinal,

and behavioral response patterns of an individual.
 Personality plays a key role in organizational behavior because

the way that people think, feel, and behave affects many aspects of
the workplace.
 An individual will handle a situation based on his/her personal

values and personality traits. These traits are developed
throughout a person's lifetime and cannot be easily changed.
 Traits such as openness, emotional stability, and agreeableness all
predict that an individual will have less conflict, work better in
teams, and have positive attitudes about his or her work.
 People with this type of personality should be placed in

situations where they would be working with or leading others.
Those who do not have these traits will have less motivation and
be more negative when they are placed in these same situations.
CREATIVITY
 Creativity is the act of turning new and imaginative ideas into reality.
 Creativity involves two processes: (i) Thinking (ii)Producing
 Creativity in organizations focuses on achieving innovation,

competitive advantage and social benefits by enhancing the ‘level’ of
creativity in the organization.
 Creativity Involves……
 Concepts: ideas and/or technologies
 Competences: skills and abilities of individuals and the opportunity to use
these skills in the organization.
 Connections: the relationships which individuals, teams and organizations
create networks.
TEAM WORKING
 Teamwork holds a highly valuable place in organizations, with
teamwork among employees every bit as important as
collaboration among members of a sporting team.
PROBLEM SOLVING
 Teamwork is important due to the problem-solving energy.

 Using teamwork, team members pool their collective ideas
together to generate unique ideas for dealing with problems.
COMMUNICATION
 Teamwork is the backbone of effective communication within a
company.
 Teamwork promotes conversation between employees regarding the

task at hand, possibly preventing employees from working in
opposite directions.
 Cohesion is an important byproduct of teamwork within a company.
 This cohesion could be the result of increased chemistry, trust or

both from working on projects as a team.
 Cohesion from teamwork can greatly increase the work- flow speed
of a company.
LEARNING
 When employees work together as a team within
a company, every employee learns from one
another.
 Employees from different departments may learn
information from each other regarding the
limitations and possibilities of those
departments.
COMMUNICATION AND NEGOTIATION
SKILLS
COMMUNICATION SKILLS:
 Being able to communicate effectively is the most important of all life
skills.
 Communication is simply the act of transferring information from one
place to another, whether this be vocally, written visually or non-
verbally.
COMMUNICATION SKILLS INCLUDE:
 Speaking appropriately with a wide variety of people whilst
maintaining good eye contact
 demonstrate a varied vocabulary
 listen effectively
 present your ideas appropriately
 write clearly and concisely
 work well in a group
NEGOTIATION
NEGOTIATION PROCESS :REPA
 Relate : Building a relationship
 Explore : Interests of both sides
 Propose: One concrete proposal addresses all underlying interests
 Agree : Compromising & create alternatives
FIVE WAYS TO NEGOTIATE EFFECTIVELY

 Learn to flinch
 Recognize that people often ask more than they expect to get
 The person with the most information usually does better
 Practice at every opportunity
 Maintain your walk away power
NEGOTIATION
 Negotiation is a method by which people settle differences.
 It is a process by which compromise or agreement is reached

while avoiding argument.
BASICS OF NEGOTIATION
 There must be at least two or more parties involved.
 There is a common interest between parties.
 Have definite goals and objectives.
 Allow adequate time for the process.
BASIC ELEMENTS OF SUCCESFUL NEGOTIATION
 Positive Attitude
 Knowledge of the Negotiation process
 An understanding of people
 A grasp of your subject
 Creativity: settle on a solution before you negotiate
 Communication skills
NEGOTIATION PROCESS :REPA

 Relate : Building a relationship
 Explore : Interests of both sides
 Propose: One concrete proposal addresses all underlying interests
 Agree : Compromising & create alternatives
FIVE WAYS TO NEGOTIATE EFFECTIVELY

 Learn to flinch
 Recognize that people often ask more than they expect to get
 The person with the most information usually does better
 Practice at every opportunity
 Maintain your walk away power

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HUMAN RELATION AND

 Purpose of human relations is to help in working more

 Production increases with a better social climate.

 Customer relations endeavors to promote, and increase the

 Effective communication is vital especially in establishing

 Communication refers to the process of conveying thoughts ,

 Workplace relationships provide a source of employee

 People participate in the organizations when they are going to gain

 The degree of their identification with the organization depends on

 The success of an organization depends not only on the proper

KEEPING EMPLOYEES MOTIVATED

 Personality is the particular combination of emotional, attitudinal,

 Personality plays a key role in organizational behavior because

 An individual will handle a situation based on his/her personal

 People with this type of personality should be placed in

 Creativity involves two processes: (i) Thinking (ii)Producing

 Creativity in organizations focuses on achieving innovation,

 Teamwork is important due to the problem-solving energy.

 Teamwork promotes conversation between employees regarding the

 Cohesion is an important byproduct of teamwork within a company.

 This cohesion could be the result of increased chemistry, trust or

FIVE WAYS TO NEGOTIATE EFFECTIVELY

 It is a process by which compromise or agreement is reached

NEGOTIATION PROCESS :REPA

FIVE WAYS TO NEGOTIATE EFFECTIVELY

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