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Industrial Sales Force: Managing The

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Managing the

Industrial Sales Force


Managing sales force
The face of any organization is the sales
force. Companies spend a considerable
amount of time and money on sales
force rather than on any other
promotional activity. However, sales
force is expensive and companies are
looking forward to managing them in an
efficient and effective manner.
Sales managers are responsible for-
 Recruitment
 Training
 Motivation
 Controlling
 Evaluating sales force activities and
 Managing sales territories.

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RECRUITMENT

Recruitment is at the Centre of an effective sales force. There is no generally-


applicable set of personality traits that makes up the ideal sales person.
Companies develop selection procedure where behavioral and management
skills are tested.

Sources of potential recruits are; advertising, employment agencies,


recommendations from existing sales staff, colleges and universities, and
internal appointments from other departments.

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TRAINING – Training can be long or short depending on the market or the product

Factors indicating long Factors indicating short


training training
 Complex, technical products.  Simple products.
 Inexperience recruits- for example,  Experienced recruits from the same
recruited directly from university. industry.
 High recruitment costs.  Low recruitment costs.

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The role the salesperson is required to take on will also
affect the length of training; missionary salespeople will
take longer to train than order-takers, and closers will take
longer than telephone
canvassers.

Classroom Training-
Field Training-
In this recruits are taught about the company
It is an ongoing training program carried out in
and the products and may be given some
front of real customers in the field. Field
grounding in sales techniques. Classroom
training is often the province of the sales
training can be carried
managers.
out by other company personnel

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MOTIVATION

Motivation is a key aspect for management of the sales force. Here compensation plays an important
in driving up the motivational level. Compensation can be assigned based on sales quota. Other
motivational tools are social gathering and family outing.
Once a salesperson has assured his or her basic survival needs, these cease to be motivators; the
individual will then be moving onto esteem needs, or belonging needs. For this reason sales managers
usually have a battery of motivational devices for salespeople to aim for.

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SALES TERRITORY MANAGEMENT

 Decide the territory Motivation is a key aspect for management of the sales
force. Here compensation plays an important the salesperson – Its like a task
for the selection of the territory for the salesperson cause in a city there is a lot
of competition and every person wants to earn incentives as much as
possible.

 Territory divides in geographically – They need to concentrate from where


the more leads are coming or from where the geographical regions they
should concentrate.

in driving up the motivational level. Compensation can be assigned based on sales quota. Other
motivational tools are social gathering and family outing.

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