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Process Improvement Template - ONS

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Process Improvement

Conversion of GIS dongle based licenses to IP based licenses


Summary of the Process
Objective
Physical server based licenses are being moved to Virtual Server

Scope

The dongle based licence key will not have to be managed and synced with physical server

Why it is important to the Organization / Customer

Users of EO application will be able to access application without any hault in case of network issue as well.
Process Flow – As Is
Before this project, there was dependency on physical server due to which DR drill could not be done , also to
insert the dongle USB port dependency was prevailing.

Application has been installed along with database


on one server

Licence file has been registered on server

Application registered with the licence file to let the


users access the licences.
Challenges / Magnitude
How have you identified the challenges / What is the measure (KPI)
The following challenges have been identified:

1) Installations on physical server were not intact


2) Installed every application on server with upgraded version
3) Registered license with upgraded installed application
4) DR drill could not be done due to physical server limitations
5) Dongle based license was dependent on USB port

What is the baseline / Where should we focus (Pain Area)

1) Physical server dependency had to be removed.


Root Cause Analysis
WHY 1 DR drill could not be done

WHY 2 USB port dependency was prevailing

WHY 3 Database had to be accessed from different server increasing application response time

WHY 4

HOW 1 – Application response time is reduced to much extent by installing applications and database on single
HOW server .
Error Proofing
What needs to be changed
A new way of managing the licenses on IP based has been introduced .

How do you validate/verify improvements / changes

USB port does not have to be managed, DR drill can be done , do not need different servers
for managing application and database seprately .
Process Flow – New
New physical server has been introduced

All EO applications and database installed on single server

License file registered on the virtual server

Product installed on virtual server registered with the IP based license file

All the other servers running different production environment of EO application will now access the new
virtual server
Sustainability
How will you maintain improvement

The new system has already been implemented and since then all the applications are running good
in terms of license usage . So far, the system has been successfully running.

Real time data / Process Monitoring / Process Owners

The process is owned by GIS application team


Annexure – 1: Showing Pre-filled options when creating outage notification in case of shutdown.

Pre-filled Information when


creating Outage Notification in
case of shutdowns
Annexure – 2: Creating a new outage notification

Type of Outage can be selected


from a drop-down menu

Expected time of restoration


can be changed

Outage modification option if


shutdown is returned before the
expected time
Annexure3:Option to add new outage notification in case of any sort of shedding

Option to ADD New Outage


Notification in case of Load Shedding,
Breakdown, Grid Failure.
Action plan – Summary (Review Template)
Department :

Critical Process / Skill/ Process Pending Issues if any after


Area Root Cause CAPA Resource, Target Date Status planning/ implementing the CAPA
Concern Owner
required if any with reasons

 Control Room  No  IT infrastructure and  A new system has  New Process was  Control Room  3rd August 2016  Done and  No pending issues
information communication been introduced, required Successfully
shared with platforms not namely the Outage being used
consumers suitable to cater to Notification System.
regarding our process
outages.

             

                 
List of annexures

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