Chapter Three: External Environment

Chapter Three
External Environment
Chapter Objectives
1. Describe how to conduct an external strategic-

management audit.
2. Discuss major external forces that affect organizations:
economic, social, cultural, demographic, environmental,
political, governmental, legal, technological, and
competitive.
3. Describe key sources of external information, including
the Internet.
4. Discuss important forecasting tools used in strategic
management.
5. Discuss the importance of monitoring external trends
and events.
3-2
External Audit
 External audit
 It focuses on identifying and evaluating trends
and events beyond the control of a single firm
 It reveals key opportunities and threats

confronting an organization
 So that managers can formulate strategies to
take advantage of the opportunities and
avoid or reduce the impact of threats.
3-3
The Nature of an External Audit
 The external audit is aimed at identifying

key variables that offer actionable
responses
 Firms should be able to respond either

offensively or defensively to the factors by
formulating strategies that take advantage of
external opportunities or that minimize the
impact of potential threats.
3-4
Key External Forces
External forces can be divided into five

broad categories:
1. economic forces
2. social, cultural, demographic, and natural
environment forces
3. political, governmental, and legal forces
4. technological forces
5. competitive forces
3-5
Relationships Between Key External
Forces and an Organization
3-6
The Process of Performing an External
Audit
 First, gather competitive intelligence and information about

economic, social, cultural, demographic, environmental,
political, governmental, legal, and technological trends.
 Secondly, Information should be assimilated and evaluated
 Thirdly, A final list of the most important key external

factors should be communicated
3-7
The Process of Performing an External Audit
Key external factors should be:

1. important to achieving long-term and annual
objectives
2. measurable
3. applicable to all competing firms, and
4. hierarchical in the sense that some will pertain
to the overall company and others will be more
narrowly focused on functional or divisional
areas
3-8
1. Economic Forces
3-9
2. Key Social, Cultural, Demographic, and Natural
Environment Variables
3-10
3. Political, Governmental, and Legal Forces
 The increasing global interdependence among

economies, markets, governments, and
organizations makes it imperative that firms
consider the possible impact of political variables
on the formulation and implementation of
competitive strategies.
3-11
Political, Government, and
Legal Variables
3-12
4. Technological Forces
 The Internet has changed the very nature

of opportunities and threats by:
altering the life cycles of products,
increasing the speed of distribution,
creating new products and services,
erasing limitations of traditional geographic
markets,
changing the historical trade-off between
production standardization and flexibility.
3-13
Technological Forces.............
 The Internet is altering;

 Economies of scale,
 Changing entry barriers, and
 Redefining the relationship between
industries and various suppliers,
creditors, customers, and competitors
3-14
Technological Forces..........
Technological advancements can:

Create new markets,
Result in a proliferation of new and improved
products,
Change the relative competitive cost positions in
an industry,
Render existing products and services obsolete.
3-15
5. Competitive Forces
 An important part of an external audit is:

 identifying rival firms and
 determining their strengths, weaknesses,

capabilities, opportunities, threats,
objectives, and strategies
3-16
Competitive Forces
Characteristics of the most competitive
companies:
1.Market share matters
2.Understand and remember precisely what business
you are in
3.Whether it’s broke or not, fix it–make it better
4.Innovate or evaporate
5.Acquisition is essential to growth
6.People make a difference
7.There is no substitute for quality
3-17
Key Questions About Competitors
3-18
Competitive Intelligence Programs
 Competitive intelligence (CI)is

 a systematic and ethical process for
gathering and analyzing information about the
competition’s activities and general
business trends to further a business’s
own goals
3-19
Competitive Intelligence Programs
The three basic objectives of a CI program

are:
1. to provide a general understanding of an industry
and its competitors
2. to identify areas in which competitors are
vulnerable and to assess the impact strategic
actions would have on competitors
3. to identify potential moves that a competitor
might make that would endanger a firm’s position
in the market
3-20
Industry Environment
 A set of factors that directly influences a company and
its competitive actions and responses
 Interaction among these factors determine an industry’s

profit potential.
 Threat of new entrants
 Power of suppliers
 Power of buyers
 Product substitutes
 Intensity of rivalry
The Five-Forces Model of Competition
3-22
Five Forces Model of Competition
 Identify current and potential competitors

 and determine which firms serve them
 Conduct competitive analysis
 Recognize that suppliers and buyers can

become competitors
 Recognize that producers of potential

substitutes may become competitors
1. Rivalry among competing
firms
 Rivalry among competing firms
 Most powerful of the five forces
 Focus on competitive advantage of strategies
over other firms
3-24
Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall
Rivalry among competing firms cont...
3-25
2. Threat of New Entrants
 Barriers to entry
 Need to gain economies of scale quickly

 Need to gain technology and specialized know-how
 Lack of experience
 Strong customer loyalty
 Strong brand preferences
 Large capital requirements
 Lack of adequate distribution channels
3-26
Barriers to Entry cont...
 Government regulatory policies

 Tariffs
 Lack of access to raw materials
 Possession of patents
 Undesirable locations
 Counterattack by entrenched firms
 Potential saturation of the market
3-27
3. Threat of Substitute Products
 Product substitutes are strong threat

when:
 customers face few switching costs
 substitute product’s price is lower
 substitute product’s quality and performance

capabilities are equal to or greater than those
of the competing product
4. Bargaining Power of Suppliers
 A supplier group is powerful when:

 it is dominated by a few large companies
 satisfactory substitute products are not available to industry
firms
 industry firms are not a significant customer for the supplier
group
 suppliers’ goods are critical to buyers’marketplace success
 effectiveness of suppliers’ products has created high
switching costs
 suppliers are a credible threat to integrate forward into the
buyers’ industry
3-29
Bargaining power of consumers
 Buyers (customers) are powerful when:

 they purchase a large portion of an industry’s total
output
 the sales of the product being purchased account for

a significant portion of the seller’s annual revenues
 they could easily switch to another product

 the industry’s products are undifferentiated or
standardized, and buyers pose a credible threat if they
were to integrate backward into the seller’s industry
3-30
Sources of External Information
 Unpublished sources include customer

surveys, market research, speeches at
professional and shareholders’ meetings,
television programs, interviews, and
conversations with stakeholders.
 Published sources of strategic information
include periodicals, journals, reports,
government documents, abstracts, books,
directories, newspapers, and manuals.
3-31
Sources of External Information
 marketwatch.multexinvestor.com
 moneycentral.msn.com
 finance.yahoo.com
 www.clearstation.com
 us.etrade.com/e/t/invest/markets
 www.hoovers.com
 globaledge.msu.edu/industries/
3-32
Forecasting Tools and
Techniques
 Forecasts
 educated assumptions about future trends
and events
 quantitative, qualitative techniques
3-33

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Chapter Three: External Environment

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Chapter Three

1. Describe how to conduct an external strategic-

 It reveals key opportunities and threats

 The external audit is aimed at identifying

 Firms should be able to respond either

External forces can be divided into five

 First, gather competitive intelligence and information about

 Secondly, Information should be assimilated and evaluated

 Thirdly, A final list of the most important key external

Key external factors should be:

 The increasing global interdependence among

 The Internet has changed the very nature

 The Internet is altering;

Technological advancements can:

 An important part of an external audit is:

 determining their strengths, weaknesses,

 Competitive intelligence (CI)is

The three basic objectives of a CI program

 Interaction among these factors determine an industry’s

 Identify current and potential competitors

 Conduct competitive analysis

 Recognize that suppliers and buyers can

 Recognize that producers of potential

 Need to gain economies of scale quickly

 Government regulatory policies

 Product substitutes are strong threat

 substitute product’s price is lower

 substitute product’s quality and performance

 A supplier group is powerful when:

 Buyers (customers) are powerful when:

 the sales of the product being purchased account for

 they could easily switch to another product

 Unpublished sources include customer

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