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Training and Developing Employees: Human Resource Management

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HUMAN RESOURCE MANAGEMENT

Chapter 8
Training and
Developing
Employees

PowerPoint Presentation by Charlie Cook


Copyright © 2011 Pearson Education GARY DESSLER The University of West Alabama
LEARNING OUTCOMES

1. Summarize the purpose and process


of employee orientation.
2. List and briefly explain each of the four steps
in the training process.
3. Discuss how you would motivate trainees.
4. Describe and illustrate how you would identify
training requirements.
5. Explain how to distinguish between problems
you can fix with training and those you can’t.
6. Explain how to use five training techniques.

Copyright © 2011 Pearson Education 8–2


LEARNING OUTCOMES (cont’d)

7. List and briefly discuss four management


development programs.
8. List and briefly discuss the importance of the eight
steps in leading organizational change.
9. Answer the question, “What is organizational
development and how does it differ from traditional
approaches to organizational change?”

Copyright © 2011 Pearson Education 8–3


The Training
Process
• Training
 Is the process of teaching new employees
the basic skills they need to perform their jobs
 Is a hallmark of good management
 Reduces an employer’s exposure to negligent
training liability
• Training’s Strategic Context
 The aims of firm’s training programs must make
sense in terms of the company’s strategic
goals.
 Training fosters employee learning, which
results in enhanced organizational
performance.

Copyright © 2011 Pearson Education 8–4


Steps in the Training
Process
The Four-Step Training
Process
1 Analysis of the training needs

2 Design of the training module


3 Developing of the contents
4 Implementation of the training

5 Evaluation of the training


Copyright © 2011 Pearson Education effectiveness 8–5
Analyzing Training
Needs

Training Needs
Analysis

Task Analysis: Performance Analysis:


Assessing new employees’ Assessing current employees’
training needs training needs

Copyright © 2011 Pearson Education 8–6


FIGURE 8–2 Example of Competency Model for Human Resource Manager

Copyright © 2011 Pearson Education 8–7


Performance Analysis:
Assessing Current Employees’ Training Needs

Specialized Software

Assessment Center
Performance Appraisals
Results

Individual Diaries Methods Job-Related Performance


for Identifying Data
Training Needs
Attitude Surveys Observations

Test Interviews
s

Can’t-do or Won’t-do?

Copyright © 2011 Pearson Education 8–8


DESIGNING THE TRAINING

• SETTING LEARNING OBJECTIVES

• CREATING A MOTIVATIONAL LEARNNG


ENVIRONMENT

• MAKE THE LEARNING MEANINGFUL

• MAKE SKILLS TRANSFER OBVIOUS AND EASY

• REINFORCE THE LEARNING

• ENSURE TRANSFER OF LEARNING ON THE JOB


DEVELOPING THE TRAINING METHODS
• On-the-Job Training • Computer-Based Training
• Apprenticeship Training (CBT)

• Informal Learning • Simulated Learning

• Job Instruction Training • Internet-Based Training

• Lectures • Learning Portals

• Programmed Learning
• Audiovisual-Based Training
• Vestibule Training
• Teletraining and
Videoconferencing
• Electronic Performance
Support Systems (EPSS)

Copyright © 2011 Pearson Education 8–10

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