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    Letter of Complaint

    Uploaded by

    Martin Nguyen
    The customer bought a camera from the store that stopped working properly after he took it home. He returned the camera to the store a week ago but it has still not been repaired. In the letter, he introduces himself, explains the situation where he bought the camera, returned it the next day when it had problems, and was assured it would be repaired within a few days. However, it has now been a week and the store does not know when it will be fixed. He requests a full refund if the repaired camera is not received by the end of the week.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Letter of Complaint

    Uploaded by

    Martin Nguyen
    177 views3 pages
    The customer bought a camera from the store that stopped working properly after he took it home. He returned the camera to the store a week ago but it has still not been repaired. In the letter, he introduces himself, explains the situation where he bought the camera, returned it the next day when it had problems, and was assured it would be repaired within a few days. However, it has now been a week and the store does not know when it will be fixed. He requests a full refund if the repaired camera is not received by the end of the week.

    Original Title

    LETTER OF COMPLAINT

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    © © All Rights Reserved

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    The customer bought a camera from the store that stopped working properly after he took it home. He returned the camera to the store a week ago but it has still not been repaired. In the letter, he introduces himself, explains the situation where he bought the camera, returned it the next day when it had problems, and was assured it would be repaired within a few days. However, it has now been a week and the store does not know when it will be fixed. He requests a full refund if the repaired camera is not received by the end of the week.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    177 views3 pages

    Letter of Complaint

    Uploaded by

    Martin Nguyen
    The customer bought a camera from the store that stopped working properly after he took it home. He returned the camera to the store a week ago but it has still not been repaired. In the letter, he introduces himself, explains the situation where he bought the camera, returned it the next day when it had problems, and was assured it would be repaired within a few days. However, it has now been a week and the store does not know when it will be fixed. He requests a full refund if the repaired camera is not received by the end of the week.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 3

    LETTER OF

    COMPLAINT
    Dear Sir / Madam,
    My name is Mark Roberts and I am writing to you regarding a Nokia
    camera that I bought at your department store on Sunhill Road,
    Dewsbury, on the 5th September.
    The camera seemed to work fine in the shop. However, upon
    You have bought a new camera but when you got it returning home, it became clear that the shutter mechanism was not
    home you found it had some problems. You functioning properly. In addition to this, there was a small scratch on
    returned the camera and spoke to the company the lens.
    representative a week ago but the camera has still I therefore returned to the shop the following day, on the 6th
    not been repaired. September, and spoke to a company representative about the issue. I
    Write a letter to the company.  left the camera with the assistant and they assured me that they would
    In your letter: look into the problem with a view to repairing the camera and get back
    •Introduce yourself to me a few days later.
    •Explain the situation However, it has now been one week and when I contacted the shop
    •Say what action you would like the company to again they said that the camera has still not been fixed and they do not
    take know how long it will be.
    As I am sure you will understand, it is not acceptable to be waiting for
    such a long time for it to be repaired. I would therefore like to
    request that I be given a full refund should I not receive the repaired
    camera by the end of this week.
    I look forward to hearing from you.
    Yours faithfully
    Mark Roberts
    1. INTRODUCTION
    I am writing to express my disappointment regarding the … (level of service at your hotel/restaurant/ level of customer service
    at your hotel during my visit last month).
    I am writing to express my dissatisfaction with the … (standard of accommodation at your hotel).
    I am writing to complain about the fact that … (there is no heating in our house)

    2.EXPLAIN IN MORE DETAILS


    what had happened, what is the problem
    I was supposed to receive ... . Unfortunately, that never happened./I could not believe that ...
    what are you unhappy about
    You can imagine how unhappy I was to discover .../I regret to inform you that your service was below my expectations
    what did you do to resolve the situation
    I contacted your store immediately in order to return .../When I tried to contact you by phone, no one could offer me any sensible
    answer.
    how do you feel about the problem
    You can imagine how receiving this offer upset me.
    3. What action you want the person or company to take
    The ideal solution would be ... / Nevertheless, I hope/assume you will replace ...
    I hope you can settle this matter by ... (doing smth)
    I am very disappointed with the ... . Therefore I expect a full refund of $100 as soon as possible.

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