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    Check-Out & Settlement

    Uploaded by

    Dhiman Kanti Mridha

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd

    Check-Out & Settlement

    Uploaded by

    Dhiman Kanti Mridha
    23 views8 pages

    Original Title

    Check-out & Settlement

    Copyright

    © © All Rights Reserved

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    PPT, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    23 views8 pages

    Check-Out & Settlement

    Uploaded by

    Dhiman Kanti Mridha

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 8

    Check-Out

    and
    Settlement
    Check-out

     Part of the final stage of the Guest Cycle

     One of the most important hotel functions


     Settlement of accounts
     Leave guest with a good last impression
    Three Functions of Check-out

    1.Resolve outstanding guest account balances


     Settle account while guest is still in hotel

    2.Update room status information


     Occupied to On-change

    3.Create guest history records


     From guest’s registration card and folio
    Some Check-out Steps
    Inquire about additional recent charges
     Post outstanding charges
     Reduces late charges

    Present the guest folio


     Verify account information

    Process the account payment


     Many methods of Zeroing Out the account
    Check-out and Settlement
    Zeroing Out
     Settles the balance on a guest account in full

    Credit Card Settlement


     Transfers balance from guest account to credit card account in
    the City Ledger

    Late Check-Out Fees


     Post check-out time notices
     Calmly explain the hotel’s policy
    Check-out and Settlement
    Express Check-out
     Slip folio under guest’s door
     Clearly state that the folio may not equal
    the guest’s credit card charge

    Self Check-out
     Lobby or In-room
     Folio can be viewed at any time
     Payment method?
    City Ledger Accounts
     Credit Card & Direct Billings
     Skipper & Disputed Accounts
     Guaranteed Reservations for No-shows

    Account Aging
    30/60/90
    • 30 - “Current”
    • 60 - “Overdue”
    • 90 - “Delinquent”
    Guest History
     Use registration cards, folios and surveys

     Confidential and proprietary

     Helps provide better guest service

     Used to create mailing lists

     Place ads based on geographic distribution

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